The Future of AT Services

AT Consults – Web Conferencing The Future of AT Services Mystie Rail Fred Tchang

Service Delivery in Alaska

Why in New Jersey?
Most densely populated state
Travel is STILL 30% of our time

Why Remote Service for AT?
Distance time
Cost travel & staff
Client needs urgent response
Customer needs improve response time

Practical Solution

Range of Services Consult Intake Demo Assess Training

Business Use Growing

Surprisingly, some IT departments are fine with Skype
Video
Has desktop sharing
Can drop calls / lose audio quality
The “Kleenex” of web conferencing

No video
Audio: over internet or conference call
Option to record session
Discount through Techsoup ($50 annual)
The Business Alternative

research.. research.. research Great products but..
Many tools fell short:
Provided little or no audit trail of support activity
Only had support for one operating system
Did not work through firewalls without weakening security
Stored sensitive data with a third party
Costly!

Bomgar to the rescue Remote access appliance just plug and play on your network

Three Years Later Total cost $4263 Total travel savings… $52,222

More than one way to .. It’s about Choices! Service Delivery Blueprint

Let me introduce Margie TRAINING
Easier to understand
Quick screen sharing
Phone Access
Lives over 4 hours from tech support
Computer is her life
Dragon NaturallySpeaking
Quickbooks
Sermons that she might have missed
REMOTE SUPPORT CONSULT

THANK YOU! Thank you for attending this session! Please help us improve the quality of our presentations by completing your session evaluation form. www .atlaak. org Mystie Rail www.assistive technology center.org Fred Tchang

The Future of AT Services

by ATLA on Apr 08, 2011

Accessibility

Tags

Upload Details

Usage Rights

Statistics

The Future of AT Services — Presentation Transcript