Business Performance Management (BPM) is a disciplined method for improving business performance in key areas like growth, profitability, and productivity. It involves assembling a core team to research, analyze data, define objectives and scope, conduct a SWOT analysis, develop a vision and strategic actions, gain approval, roll out the plan, monitor results, and adjust as needed. The goal is to enhance customer retention through strategic planning.

1. Business Performance Management (BPM)
A simple, disciplined method for improving business performance –
growth, profitability, productivity, customer
retention.
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3
2
Assemble
Assemble
Core team
Core team
Research
Research
& Analyze
& Analyze
Detail Data
Detail Data
needs
needs
1
5
Share results
Share results
& discuss
& discuss
implications
implications
6
Conduct &
Conduct &
Prioritize
Prioritize
SWOT
SWOT
Define Scope
Define Scope
& Objective
& Objective
BPM
Sponsorship
Sponsorship
7
Develop Vision
Develop Vision
& Ambition
& Ambition
Strategic Planning
Strategic Planning
12
8
Monitor // Report
Monitor Report
& Adjust
& Adjust
11
Execute
Execute
10
Roll-out
Roll-out
9
Sponsor &
Sponsor &
Executive
Executive
Approval
Approval
Create Strategic
Create Strategic
& Tactical
& Tactical
Actions
Actions