After you learn it, you are able to
tell the organization structure of a
Tell the functions of a housekeeping
Tell each staff’s job;
Deal with the contact with the guest, such as
clean room according to guest requirement,
The most vital department in a hotel;
Highest impact on guests;
Lowest wages paid;
Least respect received.
Housekeeping Org Chart
Housekeeping Org Chart
Laundry Manager Floor Supervisor
Floor attendantLaundry Dry Cleaning
P52 Housekeeping Department
What are chambermaid’s jobs?
What are houseman’s jobs?
What is laundry and valet service?
How to handle lost and found articles?
The housekeeping staff must coordinate its
activities closely with the front desk, why?
Give some examples.
Linens: articles traditionally made of linens, but today more
often made of –cotton sheets, pillowcases, towels and so forth.
Laundry and valet service: laundry service includes washing and
valet service includes dry cleaning and pressing.
Houseman: a hotel employee who does heavy housekeeping
chores especially in the public areas of the hotell.
PA: public areas, including the lobby, sidewalks, restaurants,
elevators, and public restrooms.
Late check-out: a room in which a guest is being allowed to
check out later than the hotel’s standard check-out time.
Stay overs: a room in which the guest is scheduled to stay again.
Due-outs: a room from which a guest is expected to check out
on a given day who has not yet done so.
Inspect guestrooms and public areas. Serve as the contact
point between the housekeeping department and the front
Responsible for the cleaning and maintenance of guest rooms.
Transport linens and other supplies to housekeepers.
Laundry Room Personnel
Separate, wash, dry, fold, and distribute linens.
Public Area Attendants
Clean public areas such as hallways, lobby, restrooms,
recreational areas, and banquet reception areas.
The Housekeeping Manager's
Supporting the Executive Housekeeper in
overseeing the day-to-day operation of the
Leading and developing Housekeeping
Ensure consistent cleanliness in the rooms and
Provide assistance to any guest inquiries or
Be energetic, self-motivated, and have a passion
for giving guests an exceptional experience.
advice to other young aspiring
executive housekeepers and
set one goal at a time. If you set too many, you’ll
get discouraged. So set one and follow it through.
always ask questions.
listen. It’s the most effective way to gain
keep your eyes open to opportunities.
defy adversity and negativity.
never set yourself above your coworkers.
remember that age is only a number.
always ask for additional responsibilites, when
you can handle it.
Each group makes up two dialogues
according to the topic. You decide the
1. A guest wants you to clean his room at 4:00p.m.
2. a guest calls to ask for a cell phone charger.
Hand it in on Dec. 3.
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