Mobile Devices In The Workplace

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Mobile Devices In The Workplace

  1. 1. Mobile Devices in the Workplace Nabeel Ahmad na2189@columbia.edu Mar 25, 2009
  2. 2. Background
  3. 3. How mobile devices can be used in the workplace for learning / performance
  4. 4. Technology Business Education
  5. 5. Mobile EPSS (Electronic Performance Support System)
  6. 6. EPSS Defined A system that increases performance at the right time and in the right place in relation to the task a user performs
  7. 7. The Problem • Minimal in-depth research on mobile EPSS
  8. 8. Question 1 • How does the overall design and usability of a given mobile EPSS affect its adoption and use?
  9. 9. Question 2 • How do employees' prior knowledge and use of a given desktop EPSS affect their use of a related mobile version?
  10. 10. Question 3 • What is employee perception of their job confidence level using a mobile EPSS?
  11. 11. Question 4 • How does a mobile EPSS support employee job goals?
  12. 12. Theoretical Construct
  13. 13. Situated Learning • Context and social situations as a design basis
  14. 14. Distributed Cognition • Cognition lies in interaction of user and device
  15. 15. Cognitive Load • Burden on working memory during performance
  16. 16. Individual Innovativeness
  17. 17. Early Adopters
  18. 18. Mobile EPSS • 5,000 downloads from 30,000 users
  19. 19. Mobile EPSS • Searching for an employee
  20. 20. Mobile EPSS • Add to address book
  21. 21. Mobile EPSS • Phone call and email
  22. 22. Mobile EPSS • More info and reporting chain
  23. 23. Conducting the Study • Email request plus 2 reminders • 412 responses • 20 participants for follow-up interview
  24. 24. Question 1 • How does the overall design and usability of a given mobile EPSS affect its adoption and use?
  25. 25. Design and Usability • Ease, clarity, speed of access and amount of information • Only critical information should be presented • Finding others
  26. 26. Question 2 • How do employees' prior knowledge and use of a given desktop EPSS affect their use of a related mobile version?
  27. 27. Desktop to Mobile • User interface similarity • Information • Feature availability
  28. 28. Question 3 • What is employee perception of their job confidence level using a mobile EPSS?
  29. 29. Confidence Level and Job Performance • Convenience • Staying connected • Working with clients
  30. 30. Question 4 • How does a mobile EPSS support employee job goals?
  31. 31. Job Goals and Workflow • Job goals are intermittently linked to work processes
  32. 32. Implications • High use doesn’t always imply increased performance • Holistic point of view • Performance support • Development platform • Speed • System integration
  33. 33. Future Research • Networking and collaboration • Contexts of use • Cultural differences
  34. 34. Questions?

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