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E setu

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E setu E setu Presentation Transcript

  • Assam FiascoTHE E-SETU
  • ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached PROJECT E-SETU ( Pilot e-governance Project of UNDP- DOPT ( GOI ) at Jorhat District , Assam , India for IMPROVED CITIZENS ACCESS TO INFORMATION AND GOVERNMENT SERVICES ) ASSAM JORHAT
  • 4 private PROJECT E-SETU LAN and 1 Govt. Kiosk Kiosk at at Teok, DC Office Panichokua, Pulibor ,Project e-setu is the Pilot e-governance DEPUTY Rdholajaninitiative of Jorhat District, Assam COMMISSIONERsponsored by UNDP–DOPT (Government 6 Circle Offices OFFICE Jorhatof India), making Jorhat the first at Teok, Titabar, Jorhat 2 Govte-administration District in the State East, Jorhat Kiosk at Titabar west, Mariani ,of Assam and the entire North –East Kamalabari & MajuliRegion.Setu in the local language means a Bridge Majuli SDMand eSetu is the bridge between the People Titabar SDMand the Government. This Project facilitates improved 4 Private kiosk atCitizens access to Information and Titabar, BorhollaGovernment Services. Mariani , Majuli G2C Interface through ‘Project e-Setu: ‘e-setu’ provides… Efficient, Quick, Transparent, People friendly, Single step delivery, And Hassle free ‘e-setu’ brings…. Services to the technology at people people door steps bridges the digital Commissioning of the Project – honourable divide CM, Assam inaugurated it on 21st January enhances the 2003 accountability of ‘e-Setu’ the People’s Bridge : administration …………… Reaching the unreached
  • Breaking the Natural Barrier : Bridge to Majuli. people can’t but ‘e-Setu’ can…..Majuli, one of the world’s largest riverisland and well known for rich vaishnaviteculture falls in Jorhat district.Through the project e-setu this island hasbeen connected digitally with the DeputyCommissioner’s office at Jorhat. Public Facilitation Center at Sub-Divisional Office, Majuli. Private ‘kiosk’ at Garmur is runningsuccessfully and more will be opened in nearfuture. Community Information Centers (CICs) atKamalabari and Jhengraimukh are to beincluded in the near future ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • A SNAPSHOT OF IMPROVED DELIVERY OF SERVICES THROUGH E-SETU IN THE DISTRICT Sl Particulars pre e-setu phase post e-setu NO 01. labour intensiveness very high LOW 02. corruption rate high MINIMISED 03. harassment very high NIL 04. Time targets not fixed FIXED o5. disposal time unknown maximum number of From 1 to 5 DAYS days 06. average disposal rate 1-3 number of applications MINIMUM 20 07. complaints ‘n’ number of complaints NEGLIGIBLE 08. public satisfaction not at all SATISFIED 09. processing by hand COMPUTERISED 10. transparency/ nil IMPROVED‘e-Setu’ the People’s Bridge : accountability …………… Reaching the unreached
  • SWOT STRENGTHS Connectivity to Majuli WEAKNESS Increased no. of  Inadequate Powerservices supply and Increased no. of people communicationaccessing the system  Back-end process is Quick & prompt not IT-enabled anddelivery through an remains traditionalefficient network  Inadequately trained manpower OPPORTUNITIES People friendly Positive perception ofthe public Project itself can act THREATas a change media for Sustenancefuture integration ofvarious developmentalportals , schemes &local governance ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • figure showing increased access to select services till Nov- 2005 600 500ApplicationsTotla No. of 400 Jamabandi Copy 300 Birth Certificate 200 100 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Month Applications received & attended till Nov- 2005 through Project e-Setu Total no. of Appliations 2000 1500 Total Applications received 1000 Total Applications attended 500 0 V AY P G CT R N AR N L B NO JU SE JA FE AP JU AU M M O Month ‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • Figure showing revenue collection through Govt KIOSK , e-setu at DC Office, Jorhat Monthw ise Revenue Collection for the first 2 years since implementation Total 60000 Am ount in Rs 50000 40000 30000 20000 10000 0 Jul-03 Jul-04 Jun-03 Sep-03 Sep-04 Aug-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 May-04 Jun-04 Aug-04 Jan-05 Feb-05 Jun-05 Oct-04 Nov-04 Dec-04 Mar-05 May-05 Apr-04 Apr-05 Month‘e-Setu’ the People’s Bridge : …………… Reaching the unreached
  • Relative advantage of e-Setu to its citizens vis-à-vis oldsystem An example of Teok kiosk Before e-Setu After e-SetuParticulars Cost /days Particulars Cost / Days1. Transportation Rs 28.00 for 2 days 1.Transportation charges No chargescharges min 2 timesto Jorhat which can 2.Incidental expenses nothingbe more sometimes 3. Processing fees Rs 10.00( @ Rs 7 per trip ) 4. Time used to visit the Half a man-day2. Incidental Rs 20 Kioskexpenses ( Rs 10 5. Labour 2 visits to the KIOSKper day) 6. Delivery Time bound3. Time Min 2 man-days4. Labour Both physical and mental5. Delivery uncertain To get a service done one has to spend just Rs 10/- To get a service done one has to ‘e-Setu’ the People’s Bridge : spend minimum Rs 48 /- directly …………… Reaching the unreached plus indirect and opportunity costs
  • EXPANSION OF ACTIVITIES AND SERVICES Expansion of Centres NETWORK EXPANSION 1. 8 CICs 1. EXTENSION OF LAN 2. 6 CIRCLE OFFICES 2. DISTRICT WAN TO ESTEND TO SP 3. MANUAL COLLECTION OFFICE, DTO CENTRES OFF, MUNICIPALITY, ZIL 4. PRIVATE KISOK A PARISHAD ETC CENTRES FUTURE PUBLICITY EXPANSION OF SRVICES PLANS 1. PAYMENT GATEWAY MODULE CAPACITY BUILDING 2. ONLINE CERTIFICATE PRINTING 3. DC ONLINE IMPROVED 4. DISTRICT INTER-OFFICE POWER BACKUP FACILITY TRANSPORT COMMUNICATION SERVICES 5. AGRICULTIURE AND VETENIRY SERVICES BETTER CONNECTIVITY TO KIOSK CENTRES‘e-Setu’ the People’s Bridge : …………… Reaching the unreached