Akash Das Email: firstname.lastname@example.org Sr. Manager-Onsite Delivery, Business Development, Account Management @ CTS IT IS Visionary Program Manager / Strategic and Tactical Thinker / Solutions Innovator / Consensus BuilderCareer reflects more than 13+ years of accomplishments in IT & Apps Infrastructure, ADM, Managed Services.Account management, business development, account mining, identify/generate leads, monitor pipeline, blueprintRFI/RFS/RFP, develop business rapport and retain client relationship. Grow and retain business portfolios rangingfrom $5-20 million for large IT service organizations catering global clients in BFSI, Retail & Mfg. domains.Key member of the client delivery organization responsible for managing a portfolio of client engagements bydirecting the operational teams that deliver solutions for clients. Responsible for taking ownership of key clientrelationships, meeting face-to-face with client executives to improve account satisfaction, developing client retentionstrategies, conducting monthly/quarterly business reviews and ensuring the team is executing against clientexpectations and the entire solution set. Client advocate, coach, team player and able to operate with a sense ofurgency and make decision on-the-fly, quickly integrate into and understand the unique offering ensure the financialand operational targets are delivered to respective client portfolio. Customer-focused, detail oriented, articulate and credible, have the ability to instill confidence in the most demanding customers. Business-oriented, executes an effective service and delivery strategy focused on results, performance, process and prioritization. Expanding IT IS practice presence for clients for service transformation. Budget and margin management with target based revenue and profitability. 33% growth YoY on revenue and 30% on headcount. Forecasting revenue, resource augmentation, target reviews & profitability checks. IT Infrastructure Management covering RIM Networks, Datacenter Operations, Helpdesk, Support Services, Contracts for technology services, End User Productivity services. Cloud based consulting. Real world IT experience with proven track record in delivering global enterprise large scale applications, 6 yrs of hands-on application development, managed services, 5+ yrs of program/project management expertise. Project execution experience in shared services, onsite-offshore delivery model. Operate across multiple projects simultaneously and assume responsibility for the appropriate architecture and technical implementation conducting technical project reviews. Lead as systems integrator, program/project manager in enterprise architecture & consulting in IT IS, EAI, DWH, SCM, e-commerce. Ability to uncover business challenges and develop custom solutions to solve those challenges. Track record of selling services as part of a solution and repeat business. Enthusiastic, self-starter with a charismatic personality. Talented leader directing highly skilled teams to support achievement of account/project goals and objectives. Extremely successful in recruiting and managing high-caliber teams that are dedicated and unified in their approach to technology. Go-getter, self-driven, cut across and engages with teams.Career Qualification includes: • Project execution & delivery • A/C review & Plan, CSAT • Consulting in IT IS, EAI, DW, e- • PMO, budgeting, forecasting, • Client delivery from onsite commerce, SCM actual invoicing, OM mgmt • Account operations • Seasoned in SDLC, ASM/ADM • Multimillion-dollar & multi • Relationship & pursuit paradigm, PMP prepared program management. management, CSAT • Prod support, managed services • Waterfall & Agile expert • Project sponsor partnership • Process improvements • Recruiting & Staff Allocations • People management Career ExperienceSr. Manager – Onsite Delivery, Business Development, A/c Management IT IS @ Cognizant Technology ServicesBNY Mellon, Global BFS Client in Pittsburgh, PA 2010 to PresentStaff: 60 Direct Reports – Project/Program Managers, Engineering Leads, Solutions Architect, Systems Engineers, StorageEngineers, Systems Administrators; 12 Matrix Reports; Technology Budget/Target: $20 million annuallyAccount management and grow business for IT infrastructure service line, identify/generate leads, monitor pipeline,blueprint RFP/RFI, develop business rapport and retain client relationship for BNY Mellon.
AKASH DAS CELL: (586) 744-6932 Page 2 of 5 Working with client’s technology teams and their outsource service provider in the implementation of the Infrastructure strategies and development of a technology roadmap. Led a $1.5 million Virtual Desktop Infrastructure project which accelerated desktop end-user experiences and moved user mobility, productivity to new performance levels. Effective in saving $519k over three years. Supervised team that deployed cutting-edge solutions such as Cloud Computing, virtual servers, advanced blade servers, virtual desktops. Successful initiative boosted productivity performance, and pushed application reliability and availability to new levels for the end-user community, cost optimization & reduce YOY IT spends. Provide overall communication to stakeholders and program management of stakeholder expectations. Work with the CTO, VPs, Directors & Senior management on strategic initiatives. Coaching newly formed groups in IT IS space-readiness & migration both on a regional and global scale. Providing guidance on a wide range of infrastructure technologies, bringing best practices & approaches from past lessons, recommendations and how to tightly integrate them into normal day-to-day business operations. As TSG/EPS/EDS IT Manager-provide direction and control of work performed in the framework of project/program, including monitoring the critical path and implementation of appropriate corrective actions. Manage the planning, organization, and implementation of large complex program/project activities with both virtual and co-located teams to implement, rollout, upgrade infrastructure environment along with performance metric tracking and remediation. Awarded the best new comer in the organization, received several letters of commendation from client and top executives.Sr. Project Manager – Portfolio Manager Business Technology Services @ Wipro TechnologiesLarge US Retail Client - Philadelphia, PA 2009 to 2010Staff: 22 Direct Reports – Project Managers, Engineering Lead, Solutions Architect, Systems Engineers, Database Engineers,Systems Administrators; Matrix Reports; Technology Budget/Target: $6 million annuallyOwn and direct the entire application development projects portfolio for the client’s business verticals like BIS,merchandising, e-commerce, stores, corporate & IT services. Managing Wipro Business Technology Services team tocater to the program level for each of the verticals and all capex application development projects along with severalASM/ADM engagements. Information technology role also included extensive project management leadership for bank operations within North America. Managed all aspects of 10 to 15 technology projects ranging from $100k to $5+ million. Led IT Infrastructure & Engineering Group that provided technology solutions, and managed a team in charge of technology infrastructure that supported brick & mortar and web retail stores in the Americas regions. Directly report to IT VP & Directors (all verticals) and occasionally to the CIO. PMO Status reports to SM, VP and Directors. Conceptualization of capital projects, pipeline updates and plan execution strategy to cater to business verticals. Collaborate with SM on project development, ASM/ADM initiatives & definition of enterprise architecture. The environment is mainframe, Teradata-DW, Microstrategy, WMB, ecommerce and other integration tools Project management role entailed high-profile and complex IT project planning and management, technology roadmap development, resource planning, project tracking, executive reporting, infrastructure engineering and development, stakeholder relationships, budget management, and team building and management. Delivered achievements in IT governance, crisis management and disaster recovery strategies, systems engineering, data and infrastructure security, solutions engineering, technology vendor contract negotiations, legal compliance, technology capacity planning, and more.Key Achievements: Grew a portfolio of projects/business from zero to $5+ million & built a team size of 65 in 1 year Spearheaded the core team for development & delivery of projects with track record of on-time, on-budget measures improving capex ROI. ASM/ADM project execution reducing operating expenses 20%. Served as key leader in effectively managing 25% OM & increase profits.Project Manager – Systems Integrator, Business Technology Services @ Wipro TechnologiesGlobally Largest Car Manufacturer India & MI, Troy USA (2005-2009)
AKASH DAS CELL: (586) 744-6932 Page 3 of 5Staff: 12 Direct Reports – Team Leads, Solutions Architect, Database Engineers, Integration/SOA Specialists. TechnologyBudget: $1-3 million annuallySpearheaded numerous complex EAI & DW projects in the GIF model (aka - shared model) as project manager andSI. Supervised project teams of up to 25 members including technical consultants, programmers and businessanalysts, global suppliers, project teams spanning USA, India, Germany, Korea, UK, and Spain. Responsible fordevelopment and management of budgets, determining project scope, liaising between clients and staff throughoutproject lifecycle, and ensuring objectives were met; COTS tool (i2 SCM) implementation, vendor management.Creating architecture blueprint, conceptual design, and/or high level design documents for strategic IT initiativesserving as the IT architect/architecture team liaison for client strategic projects and initiatives. Progressively scaledup from a technical lead position to a project lead during this stint. Key responsibilities include: Manage and lead a team of JCAPS, SOA, Datastage developers onsite/offshore to deliver large complex EAI and DW project, work with vendors like IBM, EDS, HP on tools like SAP, Tivoli & host servers. Creation and submission of business case to obtain project financial approval Tracking and variance reporting of project costs Creation of detailed project charter that clearly defines project goals and objectives, governance structure, and all roles and responsibilities Creation of project plans with defined milestones that identify the project critical path Identification of project issues, risks and mitigation plans. Monitor and control project deliverables Adherence to GM’s standard project execution SDP practices Relationship building with technology management, business management, program sponsors, vendors and business clientsKey Achievements: Executed the full SDLC (13 months duration) of a $ 1+ million project for GM global Supply Chain management with a CSAT rating of 7/7. Process improvement by building service frameworks, re-usable components. Executed and delivered multiple simultaneous projects as architect and project lead, resulting in increased visibility of inter-project dependencies and improved development efficiency. Awarded as employee of the quarter in 2005 in recognition of outstanding performance in application development in JCAPS. Gained extensive knowledge on SOA based integration projects.Systems Analyst – Project Lead Managed Services @ Cognizant Technology ServicesGlobal Large BFS Client with IM & PB-AD Core (2003-2005)Staff: 12 Direct Reports – Team Members, Support team. Maintenance of number of core applications to facilitate Order Management, Trading, Reconciliation, Settlement, Accounting, Client Reporting, Compliance, Invoicing and Revenue Management. Apart from core applications, messaging solutions to other core business applications across European / Asian region and as an internal hub for distribution of asset information to core applications in Private bank. Leading a team of 17 members, trouble shooting, developing, and maintaining the middleware & technical infrastructure of Investment Management group of J. P. Morgan Chase - Bankone with 30-40 concurrent middleware applications of highly complex nature as managed services/prod support. Identified and documented scope of projects, created budgets and work plans, assigned tasks, obtained resources and conducted meetings to review progress and organize future work effort. Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the customers standards/SLA. BAU activities include various services covering Build (Requirement Analysis, Coding, Unit Test, System Test, UAT support and Packaging), Operate (Software Configuration Management for UAT/PROD/BC, Infrastructure Support for UAT/PROD/BC, Messaging Support and Data Services) and also problem resolution on contingency situations. Support/enhancements of apps related to reconciliations area, in banking and brokerage industries for private banking for HNI clients.Environment: Windows, Unix-solaris, HP, ICAN, SRE, Monk, Oracle 8/9i, MQ Series, DB2, Java/J2EE, Web services, PVCS, Visual sourcesafe, VMWare, Citrix.Project Coordinator @ EDP Software Ltd (2002-2003)Development Team Members, Support team.
AKASH DAS CELL: (586) 744-6932 Page 4 of 5 Conducting and managing analysis of business process requirement workshops, studying the existing business processes and identifying the issues and opportunities for Product Development delivery & improvement for a semi ERP product for SMB and enterprises. Making Product feature presentations to sr. executives of the client. Mapping and streamlining current business processes with the ERP suite. Conceptualization of reengineered business process. Mapping the processes to modules functionality to arrive at the gaps. Preparation of comprehensive documents. Designing and prototyping after customer requirement analysis. Legacy system Data conversion and Data upload to new system through SQL Server and Excel. Implementing, configuring and customizing the product to client locations, setting up client business process with the product modules. Creation of user manuals and training documents. Environment: Windows, Delphi, SQL Server, Visual sourcesafe.Software Engineer –Ecommerce Solutions @ Pentasoft & Firstnet Solutions (1999-2002) Business requirement gathering and understanding and documenting specifications. Design Documentation of architecture and solutions. Review and peer review of project artifacts. Development of ecommerce portals on web based, MS and J2EE technologies. Developed and maintained a portal for Security trading online. Unit and system testing of modules developed. Integration and system testing Develop test cases, approaches and traceability matrix etc. Supporting UAT and business testing.Environment: Windows, Oracle 8/9i, SQL Server, VB, .NET, ASP, Java/J2EE, JSP, Web services, PVCS, Visual sourcesafe. Education Bachelor of Accounting & Business Management (1999) CALCUTTA UNIVERSITY – India, WB. PGD in computer applications, 3 yrs diploma with internship in computer applications. Professional Trainings/Certifications Revenue Forecasting – Cognizant Technology Services Trained in PMP (PMBOK) & PM Elite @ Wipro Technologies. Synopsis of Technology ExperienceProject Management Tools MS Visio, MS Project, Excel PowerPoint, SharePoint, E-cubeDatabases DB2 UDB, Oracle, MS SQL Server, TeradataDevelopment/Productivity Tools JDK, NetBeans, ADO, Delphi, VB6 studio, viProgramming Languages Java, Shell scripting, VB,.NET, SQL,Middleware/ETL integration SeeBeyond - e*Gate SRE,ICAN, JCAPS, MQ series, Datastage, EDI, SAP-iDocs.E-Com/Web Technologies ASP, JSP, J2EE, DHTML, XML, IIS, App ServerERP Products SAP ECC 5.0, AccordReporting tools Crystal Reports, MicrostrategyOther tools Lotus Notes, VMWare, Citrix, UnixEnterprise Storage Network: Netapp EMC Storage ArraysNetwork and Server Technologies: Cisco Switches/Routers/Firewalls Cisco IP Telephony Windows LinuxUNIX VMware Citrix Sun HP Dell Blade Server IT Security and Data Protection: Active Directory Services Symantec NetBackup Virtual DesktopInfrastructure: VMWare ESX Server Citrix Xendesktop, Cisco-UCS FlexPods.Messaging and Collaboration: Microsoft Exchange KVS Enterprise Vault Blackberry Services Token-basedRemote Access Cisco Unified messaging Business Domain Exposure