Akash C.MathapatiAssistant ProfessorKirloskar Institute of Advanced ManagementStudies (KIAMS)Knowledge Management System LifeCycleAkash C.Mathapati
Evaluating Existing InfrastructureForm the KM TeamKnowledge CaptureDesign KM BlueprintTest the KM SystemImplement the KM SystemManage Change & Reward StructurePost-System EvaluationKnowledgeManagementSystem Life CycleProcessAkash C.Mathapati
Design the KM BlueprintBeginning of designing the IT infrastructure & the knowledgemanagement architectureKM team relies on such a blueprint to proceed with theactual design & deployment of KM systemKM blueprint referred to as the KM system design, addressesseveral important issuesAkash C.Mathapati
Test the KM systemTesting involves two steps:Verification procedureValidation procedureThe role of Quality AssuranceReasoning ErrorAmbiguityIncompletenessFalse RepresentationAkash C.Mathapati
Implement the KM systemMajor part of the execution phase is training companyemployees on the new KM systemUsers range from novice to expertsUsers are classified as tutor, pupil or customerTutor user acquires a working knowledge of an existingknowledge base in order to keep the system currentPupil & customer fall within the actual use of the KM systemAkash C.Mathapati
Manage Change & Reward StructureThe resistors include the following:ExpertsRegular employeesTroublemakersNarrow-minded “superstars”Akash C.Mathapati
Post System EvaluationSeveral Key Questions are asked in the post implementation stage:How has the KM system changed the correctness & appropriatenessof decision making?Has the new system effected organizational change? How productivehave those changes been ?How has the new KM sys affected the attitude of the end users? Inwhat way?Was it worth it?How has the new system changed the cost of conducting the business?How significant is the saving or otherwise of it?In what way has the new system affected relationship between endusers in the organization ?Akash C.Mathapati
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.