Knowledge management system life cycle

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Knowledge management system life cycle

  1. 1. Akash C.MathapatiAssistant ProfessorKirloskar Institute of Advanced ManagementStudies (KIAMS)Knowledge Management System LifeCycleAkash C.Mathapati
  2. 2. Evaluating Existing InfrastructureForm the KM TeamKnowledge CaptureDesign KM BlueprintTest the KM SystemImplement the KM SystemManage Change & Reward StructurePost-System EvaluationKnowledgeManagementSystem Life CycleProcessAkash C.Mathapati
  3. 3. Design the KM BlueprintBeginning of designing the IT infrastructure & the knowledgemanagement architectureKM team relies on such a blueprint to proceed with theactual design & deployment of KM systemKM blueprint referred to as the KM system design, addressesseveral important issuesAkash C.Mathapati
  4. 4. Test the KM systemTesting involves two steps:Verification procedureValidation procedureThe role of Quality AssuranceReasoning ErrorAmbiguityIncompletenessFalse RepresentationAkash C.Mathapati
  5. 5. Implement the KM systemMajor part of the execution phase is training companyemployees on the new KM systemUsers range from novice to expertsUsers are classified as tutor, pupil or customerTutor user acquires a working knowledge of an existingknowledge base in order to keep the system currentPupil & customer fall within the actual use of the KM systemAkash C.Mathapati
  6. 6. Manage Change & Reward StructureThe resistors include the following:ExpertsRegular employeesTroublemakersNarrow-minded “superstars”Akash C.Mathapati
  7. 7. Post System EvaluationSeveral Key Questions are asked in the post implementation stage:How has the KM system changed the correctness & appropriatenessof decision making?Has the new system effected organizational change? How productivehave those changes been ?How has the new KM sys affected the attitude of the end users? Inwhat way?Was it worth it?How has the new system changed the cost of conducting the business?How significant is the saving or otherwise of it?In what way has the new system affected relationship between endusers in the organization ?Akash C.Mathapati

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