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Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Connections
 

Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Connections

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We all know that "knowledge is power", but how hard do we actually strive for transparency in our own IT environments? Join us to find out which questions are critical to consider if you are ...

We all know that "knowledge is power", but how hard do we actually strive for transparency in our own IT environments? Join us to find out which questions are critical to consider if you are optimizing your infrastructure around IBM Notes, Domino, Traveler and Connections. We will introduce you to the benefits of seeing your infrastructure as a whole, compared to looking at data in each system's isolated silo. Find out how to uncover optimization potential in critical areas such as security, performance and system health. In the course of this session you will also gain detailed insight into three real-world issues and resolution steps from actual customer situations in the areas of security, mobile computing and social collaboration.

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    Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Connections Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Connections Presentation Transcript

    • BP306 Connecting the dots between Domino, Notes 9 and Connections Francie Tanner | Director | panagenda Franz Walder | Product Manager | panagenda© 2013 IBM Corporation
    • Agenda! Introduction! Infrastructure / IBM Connections! Regulation / Security! Cloud / Preparing your Migration! Summary © 2013 IBM Corporation2
    • Introduction ! Francie Tanner, Technical Director, Americas ─ Over 15 years experience in IBM Notes and Domino consulting ─ Managing, architecting, and supporting 10 – 100000 user environments ─ Experienced instructor and speaker ─ Is from Switzerland, lives in the Caribbean ! Franz Walder, Product Manager ─ 13 years of Notes Development & Administration ─ Infrastructure analysis and virtualization ninja ─ Lives in Austria (hence the funny accent) © 2013 IBM Corporation3
    • Introduction! Regardless if youre thinking about going to the cloud, IBM Connections, consolidating or growing your environment ─ Crucial data lives in various places in your IT infrastructure ─ Doing any of the above projects requires you to look at this data in a “big picture” view! The challenge: How do you connect the various information silos? ─ Knowledge is spread out in the environment in numerous repositories on several servers ─ In many situations, companies arent even aware of the information available to them! Scope and theme of this session ─ There is no such thing as a “one size fits all” solution to this problem ─ But we can show you where and how to look to make sense of your connected environment ─ You don’t necessarily need a 3rd party product or vendor to help you ─ If you haven’t noticed by now, this isn’t a technical integration session ─ Three customer scenarios are covered where weve helped cope with these types of issues © 2013 IBM Corporation4
    • Agenda! Introduction! Infrastructure / IBM Connections! Regulation / Security! Cloud / Preparing your Migration! Summary © 2013 IBM Corporation5
    • Infrastructure / IBM Connections! Leveraging the full potential of IBM Connections can have a significant impact on your IT environment ─ Connecting end-user knowledge to projects and communities ─ Providing wikis or Knowledge Bases ─ File repositories to store data outside of email ─ Discussion boards, forums, blogs! Your reason to deploy Connections depends on your IT strategy ─ What you want to measure/know more about, hence depends on that too! Important not only in this example: Know your baseline! ─ What amount of _____ (fill in the blank focus area) are you doing today?! Server metrics and statistics help you gain transparency © 2013 IBM Corporation6
    • Infrastructure / IBM Connections! How do you plan a Connections implementation and introduce it to employees? ─ Who gets access? Who is my pilot group? – – Which mail servers / regions / organization levels? ─ How do you communicate your goal to employees? ─ Do organizational policies have to be created by management? – Files larger than __ have to live in Connections – All communication around a certain project lives in Connections! Customer example: “What effects will Connections have on my Domino mailing infrastructure?” ─ Primary goal: Reducing the Domino mail volume ─ Primary goal: Reducing the number of large attachments in Domino databases ─ Secondary goal: Gain better server performance with less traffic, which in turn leads to server consolidation potential © 2013 IBM Corporation7
    • Infrastructure / IBM Connections! Customer Example: Messaging baseline and impact ─ Domino Statistics (gathered via STATREP.NSF) – Mail.TotalRouted (Mail.Delivered / Mail.Transferred) – Mail.DeliveredSize.* (Mail.TransferredSize.*) ─ File → Export → Comma Separated Value ─ Combine results of multiple servers in spreadsheet calculation software! See Andy Pedisichs blog at http://www.andypedisich.com on how to process cumulative statistics in spreadsheet calculation programs © 2013 IBM Corporation8
    • Infrastructure / IBM Connections! Customer example: IBM Connections metrics ─ Connections Files Servermetrics (gathered via web browser) – URL: https://your.connections.server/files/app#/statistics – File sharing details / user activity © 2013 IBM Corporation9
    • Infrastructure / IBM Connections ! Summary: What information do we understand better now? ─ Our Domino mail volume in general and attachment size distribution ─ Information on how many users use the Files application ─ Data on the files being attached ─ Over time, effectiveness of the Connections implementation ! Connecting the above dots tells you if and how the goals are being achieved ─ Continuous analysis is needed here ! Bonus tip: other Connections server metrics exist ─ Only basic information is provided, IBM Cognos is not required ─ Activity Stats: https://your.connections.server/activities/service/html/servermetrics ─ Community Stats: https://your.connections.server/communities/service/html/servermetrics © 2013 IBM Corporation10
    • Agenda ! Introduction ! Infrastructure / IBM Connections ! Regulation / Security ! Cloud / Preparing your Migration ! Summary © 2013 IBM Corporation11
    • Regulation / Security ! Fact: The way we collaborate is constantly evolving ─ New collaboration solutions come and go Chat and VOIP solutions are adopted and decommissioned – • remember the 360 degree turn of ICQ? ─ Mobile device access is relatively new and “addictive” – This means constantly evolving security, standardization and integration challenges ─ Company mergers and migrations sometimes force change ─ Labor laws and regulations such as Sarbanes-Oxley, SEC and HIPAA apply – Think electronic information retention ! Lets look at one of these unusual and interesting examples now... © 2013 IBM Corporation12
    • Regulation / Security ! Customer Example: Volkswagen decided to turn off Blackberry email forwarding outside working hours ! Customer Example: Atos announced an intended ban of internal emails in 2014 ! Social responsibility pressure is building particularly among large European companies, because of the above ! Former “nice to have“ technical information suddenly has management attention ─ Such as mail volume forwarded to Blackberry devices during non-business hours ─ Such as total amount of email processed per month ─ Such as alternative collaboration methods to be implemented and measured © 2013 IBM Corporation13
    • Regulation / Security ! Basic questions: ─ How many emails are sent through our messaging environment? ─ How many of those are sent to or from mobile devices? ! Knowledge Repositories ─ Domino Statistics (gathered via STATREP.NSF as before) Mail.Delivered – – Mail.Transferred ─ Traveler Statistics (gathered via STATREP.NSF as before) – Traveler.DeviceSync.Documents.ToDevice.Mail.Add – Traveler.DeviceSync.Documents.ToServer.Mail.Add ─ BES Statistics (gathered via SNMP browser) – blackBerryServer.besTotMsgsSent.0 ( SNMP OID: 1.3.6.1.4.1.3530.5.3.0 ) – blackBerryServer.besTotMsgsRecvd.0 ( SNMP OID: 1.3.6.1.4.1.3530.5.4.0 ) © 2013 IBM Corporation14
    • Regulation / Security ! Advanced questions: ─ Group information per weekday, rather than on a simple time axis ─ Group information per work shift within a weekday © 2013 IBM Corporation15
    • Regulation / Security ! Information Ninja level questions: ─ Break down the information to identify region, location and department volume ─ Connecting messaging information with HR data helps © 2013 IBM Corporation16
    • Regulation / Security ! Customer gained transparency on: ─ What the actual collaboration usage patterns are ─ What measures are reasonable to enforce in their situation ! Customer approach as a result: ─ Organizational policy that discourages outside work hour mobile device email activity ─ Continuously checking mail volume to verify policy compliance ! Options down the line: ─ Analysis broken down to locations and departments enables pin-point measures ─ If continuous compliance measurements arent satisfactory, service restrictions may need to be implemented © 2013 IBM Corporation17
    • Agenda ! Introduction ! Infrastructure / IBM Connections ! Regulation / Security ! Cloud / Preparing your Migration ! Summary © 2013 IBM Corporation18
    • Cloud / Preparing your Migration ! Core question in every migration - what do you have to migrate? ─ Were assuming youve answered the “why” at this point ! Migration destinations: XPages, Notes Web Plugin, Lotus Live, Traveler, something else etc. ! Knowing your environment is a basic requirement ─ Database activity and resource usage ─ User behavior and activity patterns ! The data you need is already in your LOG.NSF (and CATALOG.NSF), we simply need to turn it into useful information © 2013 IBM Corporation19
    • Cloud / Preparing your Migration ! DB Activity: LOG.NSF – documents with form type “Activity” ─ Answers baseline questions around what is used, not used, size ─ View selection formula: SELECT FORM = "Activity" ─ Add columns that are interesting in your scenario © 2013 IBM Corporation20
    • Cloud / Preparing your Migration ! DB Activity: LOG.NSF – database activity details ─ Note there is a 1400 activity entry maximum per database (FIFO) ─ There is also a 64K size limit for the user activity ─ More details in IBM Technote #1086245 © 2013 IBM Corporation21
    • Cloud / Preparing your Migration ! DB Activity: CATALOG.NSF ─ related information, but different focus ─ Full text index details ─ Replication information ─ ACL overview ─ Note: Domino does not distinguish between user, server or maintenance tasks activity at this level © 2013 IBM Corporation22
    • Cloud / Preparing your Migration ! When is user activity a topic? ─ Can be important when consolidation is a part of the migration ─ DB activity summaries are limited by technical restrictions, raw user data not so much ─ When differentiating between server and user activity ! Why are usage patterns important? ─ Learning how users use Notes or other software – Such as before migrating to XPages, Notes browser plugin ─ Identifying “abnormal” access – Terminated users still accessing systems, huge amounts of data transfer, etc. ! How can we extract that kind of data? ─ Simple user activity via view in your log.nsf, export to CSV ─ Session activity / usage patterns via script or 3rd party tools © 2013 IBM Corporation23
    • Cloud / Preparing your Migration ! User Activity: LOG.NSF – basic information is easy to extract ─ ─ File → Export → Comma Separated Value ─ Combine results of multiple servers in spreadsheet calculation software © 2013 IBM Corporation24
    • Cloud / Preparing your Migration ! Summary: What kind of questions can we now answer? ─ Which databases are used/unused? ─ What kind of traffic do we see on different servers? ─ What is the relationship between storage requirement and activity? ─ Which users generate which amount of server traffic ─ Where are the users geographically in relation to the information ! All this can tell you... and more ─ How much space is needed in the new cloud solution ─ Which databases or servers can be decommissioned ─ Which databases should move closer to users ─ How much traffic is expected in the new cloud solution © 2013 IBM Corporation25
    • Agenda ! Introduction ! Infrastructure / IBM Connections ! Regulation / Security ! Cloud / Preparing your Migration ! Summary © 2013 IBM Corporation26
    • Summary ! Useful information lives everywhere ─ Existing and custom views in IBM Domino, Connections, Traveler and other logs, catalogs ─ You may not need a 3rd party product or vendor ─ Exporting data out of their native repositories makes it user friendly and goes a long way ─ Combining different data sources in spreadsheet format paints a connected “big picture” ─ You may already have the answers to questions, but don’t know where to look ─ Hidden information gems are everywhere like those Connections URL and Traveler statistics can be helpful ! You cant migrate, expand, consolidate without knowing your baseline ─ Even though go into day-to-day monitoring and statistics in here, its crucial © 2013 IBM Corporation27
    • Got Questions? © 2013 IBM Corporation28
    • Legal disclaimer © IBM Corporation 2013. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the users job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. © 2013 IBM Corporation29