Leveraging Km In Support Of Brac Movements

AFCEA InfoTech Conference 21 October 09

Leveraging KM in Support of BRAC Movements - Agenda
BRAC Movements – Introduction
BRAC Movement Events
Steps Necessary to Apply KM to BRAC Movements
KM techniques used to Capture Tacit & Explicit Knowledge
Knowledge Acquisition Framework
KM Tools Utilized to Visualize and Store Knowledge
Eclipse Process Framework Compos - Role-Base Knowledge Base
SharePoint
Interactive Knowledge Maps
Current State of BRAC Movements
Next Steps

BRAC Movements - Introduction
Defense Base Closure and Realignment Commission
(BRAC)
The Congress established the BRAC Commission to ensure the integrity of the base closure and realignment process.
Commission provides independent review and analysis of the list of military installation recommendations issued by the Department of Defense (DoD)
The Commission's mission is to assess whether the DoD recommendations substantially deviated from the Congressional criteria used to evaluate each military base.
The Commission considers the human impact of the base closures and considers the economic, environmental, and other effects on the surrounding communities.

Base and/or Command is notified that they have been selected for a BRAC Move
BRAC POC is Identified/Appointed
The Command Under Discussion sends Tasks to BRAC POC
BRAC POC Establishes Plan in Conjunction with BRAC Command
BRAC POC Reviews Previous BRAC Moves via BRAC Portal
BRAC POC Executes the BRAC Plan for the Move
Identify Personnel Moving/Not Moving to new Location
Conduct Knowledge Transfer, Capture and Cataloging
BRAC Movements - Events

Steps Necessary to Apply KM to BRAC Movements
Develop Knowledge Management Plan/Strategy
Determine the Personnel /Positions not Transitioning
Conduct KM Briefings/Training to Individuals participating in the transition
Conduct interviews of all the personnel scheduled not to transition to the new location. These interviews specifically look for the role/position that the person is filling, the tasks/activities that are being performed along with the work products used to perform the task(s) In addition workflows, guidance (SOP, lessons learned, tips and techniques, templates, examples, etc.) are captured
Creating/sending surveys to all the personnel scheduled not to transition to the new location. In order to ascertain knowledge gaps and to verify/supplement the tacit and explicit knowledge uncovered through the interviews.
Create The Knowledge Base/Knowledge Maps: This serves as the library of knowledge captured during the interview and survey process and understanding the flow of knowledge within the command.

KM Techniques to Capture Tacit & Explicit Knowledge
Leverage Knowledge Acquisition Framework in to analyze Tacit/Explicit Knowledge captured during the Interview process
Creating/Send surveys to validate Tacit and Explicit knowledge captured during the interview process and to determine/identify knowledge gaps
Capture/Catalog Role Base Knowledge (Explicit Knowledge Capture)
Role  Tasks  Work Product

Knowledge Acquisition Framework Define Domain Knowledge Decompose Domain Knowledge Determine Interdependencies Recognize Knowledge Patterns Determine Judgments in Knowledge Perform Conflict Resolution Catalog the Knowledge The Knowledge Acquisition Framework (KAF) provides a repeatable process for identifying, understanding and cataloging the knowledge of the organization during the knowledge audit process.

KM Tools Utilized to Visualize and Store Knowledge
Eclipse Process Framework (EPF) Composer – Utilized to catalog role base knowledge captured during the interview and survey process
Microsoft SharePoint – Utilized as the knowledge repository (explicit knowledge: SOP’s, lessons learned, Policies, Procedures), Communities of Practice, Blogs, wikis)
Interactive Knowledge Maps – Utilized to depict knowledge flow and key knowledge holders within the organization

Role-Based Knowledge Base
Role-Based Knowledge Base is the mechanism to visualize and store Personnel Knowledge (Explicit Knowledge Capture)
Role  Tasks  Work Product
The Role-Based Knowledge Base is developed utilizing the Eclipse Process Framework Composer
Sample Role-Based Knowledge Base
SDDC Role Knowledge Base

Sample Role-Based Knowledge Base
SDDC Role Knowledge Base
Role-Based Knowledge Base Example

Knowledge Audit and Gap Assessment
Knowledge Audit and Gap Assessment is a critical part of the Knowledge Management Strategy. The following are the steps necessary to carry out an Knowledge Audit and Gap Assessment
Determined existing and potential sinks (data stores), sources, flows, and constraints, including environmental factors that could influence knowledge flow
Identified and locate explicit and tacit knowledge
Created a knowledge map of the taxonomy and flow of knowledge
Identified what knowledge is missing, in order to achieve goals and objectives and who needs the missing knowledge to perform their duties and execute the mission
Provided recommendations to management regarding the status quo and possible improvements regarding knowledge activities within the organization

Knowledge Maps
Knowledge Mapping
Knowledge Maps serve as visual directories to other more detailed sources of knowledge.
Knowledge Maps are sustainable; they do not have to be recreated from scratch. Rather, they are continuously enhanced with new knowledge relationships.
Knowledge Maps will determine the most valuable mission-critical knowledge

SDDC Knowledge Map
SDDC Interactive Knowledge Map
Knowledge Map - Example

Current State of BRAC Movements
For the latest in BRAC Movements review the January 2009 GAO Report to Congressional Committees on MILITARY BASE REALIGNMENTS AND CLOSURES
http://www.gao.gov/new.items/d09217.pdf

Next Steps
Foster Policies that have a targeted investment in Your Staff providing an environment of knowledge sharing and collaboration
Within your organization determine what knowledge is needed, what knowledge is available and missing, who needs this knowledge, how to retain the knowledge and how will this knowledge be applied
Align your BRAC Plan to take advantage of the knowledge management techniques and tools illustrated as part of this presentation

Questions?
THANK YOU!
Anthony J. Rhem, Ph.D., CKM Sr. Partner/President
A.J. Rhem & Associates, Inc. 500 North Michigan Ave., Suite 300 Chicago, Illinois 60611 312-396-4024 (office)
[email_address] www.ajrhem.com
For Further information on Knowledge Management:
“ UML for Developing Knowledge Management Systems”
By, Anthony J. Rhem, Ph.D., Auerbach Publications, 2005

Leveraging Km In Support Of Brac Movements

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