Km World Taxonomy Boot Camp 2011

Designing and Implementing Taxonomies and Ontology's in Enterprise Search KM World Taxonomy Boot Camp - 2011

Overview
Overview: looking at how several organizations use taxonomies and ontology's to improve unstructured content search and retrieval and meet the business expectations of the KM solution

Objectives
This presentation will focus on the design and implementation of taxonomies and ontology's to improve unstructured content search and retrieval. Specifically this presentation will take a look at several organizations and how the approach to enterprise search enables a successful search result. Along with presenting examples of taxonomy adoption an underlying view of the content types and metadata will be presented that met the business expectations of the KM solution.

Agenda
Taxonomy and Ontology
Information Model
Unstructured Data
Content Types and Metadata
Search Engines
Microsoft Fast
Google Search Appliance
Case Studies
Military Organization
Retail Organization
Financial Organization

Taxonomies and Ontology's
Taxonomy: the science or technique of classification; a classification into ordered categories; example a taxonomy of animals.
Taxonomies and Ontology's are a way of classifying something Ontology: ontology deals with questions concerning what entities exist or can be said to exist, and how such entities can be grouped, related within a hierarchy, and subdivided according to similarities and differences; example a ontology of a car.

Information Model (Facts)
Information Model is typically developed from the Ontology
Business Rules around the information relationships are established
The Business Rules contributed to the construction of the information model
The information represents a sharable, stable, and organized structure of information requirements for your Knowledge Management System (KMS)
Information Model supports the search process through establishing relationships between the content and describing how this information behaves

Information Model Example Source: CMBL Information Model - http://www.mod.uk/NR/rdonlyres/C176E21A-776C-46FA-AE2B-3CAD597CDD6A/0/CBML_information_model.pdf

Unstructured Data
Unstructured Data – In contrast to structured data, unstructured data has no identifiable structure associated with it
Unstructured data comes in the form of:
Images/Objects
Email
Documents (word, PDF, etc.)
Spreadsheets (i.e., excel)
Most data in the enterprise today is in the form of unstructured data
Unstructured data contains the explicit knowledge of the enterprise and has to be made available to the knowledge management system
In order to catalog, search and retrieve unstructured data we must make it identifiable by building structure around it.
This structure comes in the form of Content Types and Metadata.

Content Types and Metadata
Content Types – a reusable collection of metadata, and other settings for a category of artifacts, items, or documents
Content types enable you to manage the settings for a category of information in a centralized and reusable way
Content Types encapsulate data requirements
Content Types enable Content Standardization and are File Format Independent
Metadata – The metadata represents the properties of a Content Type

Search Engines
Microsoft FAST for SharePoint Provided:
Directly index against the content
Advance Filtering
Navigation breadcrumbs
Unsupervised clustering
Concept Extraction
Google Search Appliance (GSA) Provided:
Dynamic Scalability - Scale to millions of documents/artifacts
Fine tune relevancy - Ranking Framework, Node Biasing, and Collection Biasing
Customizable security, enabling early binding and late binding
Social search features, including 'User Added Results'
User-centric innovations such as Query Suggestions
Enhanced search quality with improved precision
The Following Case Studies utilized either Microsoft SharePoint Search, Microsoft Fast for SharePoint or Google Search Appliance (GSA):

Case Study – Military Organization
Opportunity: Capture of Tacit and Explicit Knowledge (retiring and rotational workforce) and rules in response to Defense Base Closure and Realignment (BRAC) Commission movements
Activities:
Knowledge Capture
Create Knowledge Repository
Implement Enterprise Search
Results:
Knowledge Identified/Cataloged (Key Knowledge Loss Avoided)
Utilized Taxonomy to Structure the Site and Categorize the Content
Utilized Ontology/Information Model to establish information relationships and contribute to search engine optimization

Case Study – Military Organization – Taxonomy/Content Structure
Taxonomy:
Provided infrastructure to deliver Site and Content structure
Taxonomy Structure Directorate -- Division ---- Groups ------ Battalions Content Structure within the Taxonomy /SOP /Training /Projects /Plans /General Admin /Policy and Procedures

Case Study – Military Organization – Site Structure (1)

Case Study – Military Organization – Site Structure (2)

Case Study – Military Organization – Ontology/Info Model Ontology/Information Model: Capture the information relationships and contribute to Search Engine Optimization Personnel Directorate Division System Battalions Groups Readiness & Mobilization Commands 1 or More Support Operations Support Operations Support Operations Support Operations Commands 1 or More Commands 1 or More Is a Kind of Is a Kind of Role Performs duties within Performs duties within Performs duties within Performs duties within Chief of Staff Commanding General BRAC POC Director Sealift Operations Is a Kind of Is a Kind of Is a Kind of Is a Kind of

Case Study – Military Organization - Search
Search decision - Recommended the Use of Google Search Appliance (GSA) to Provide:
Dynamic Scalability
Fine Tune Relevancy
Customizable Security
Social Search Features
User-centric functionality
Enhanced Search Quality
However; initial implementation utilized SharePoint out-of-the-box search capabilities with future enhancements to consider GSA or Microsoft Fast.

Case Study – Retail Organization
Opportunity: Capture of Tacit and Explicit Knowledge of Vendors and make this knowledge available to associates. Lessen the need for company SME’s and enable vendor knowledge transfer.
Activities:
Development of Taxonomy; Information Model; and Content Types/Metadata
Performed Vendor Knowledge Capture
Create Knowledge Repository
Results:
Knowledge Identified/Cataloged (Key Vendor assets Captured)
Established a standardized processes for capturing, storing, and searching intellectual assets
Software Project Ramp up time decreased
Improved utilization of SME’s

Case Study – Retail Organization – Taxonomy

Case Study – Retail Organization – Site Structure Organizational Taxonomy Organizational (level 2) Taxonomy

Case Study – Retail Organization – Ontology/Info Model
Results:
Knowledge Identified/Cataloged (Vendor Knowledge Cataloged)
Architecture will aid in fulfilling search requirements
Established Rules and Policies concerning information

Case Study – Retail Organization – Content Types/Metadata Content Types/Metadata: Will aid in the storing, and searching of Intellectual assets Content Type: Company Artifact Metadata Fields: Artifact Category Artifact Contact Confidentiality Level (Shared, Controlled, or Restricted) Summary Language Search Keywords Country Division Content Type: ISDLC Artifact Metadata Fields: Artifact Type Project Id

Case Study – Retail Organization - Search
Search decision - utilized SharePoint out-of-the-box search capabilities
Although the initial implementation utilized SharePoint out-of-the-box search capabilities; future enhancements will implement Microsoft Fast for search. To provide the following search functionality:
Advance Filtering

Case Study – Financial Organization
Opportunity: Transition, Capture and Catalog Tacit and Explicit Knowledge from across several business units and produce content that is solution base, fast and easily searchable and retrievable.
Activities:
Provide Content Management
Provide Business Process Integration with Workflows
Establish Enterprise Search
Provide Admin and Business Intelligence Capabilities
Results:
Knowledge Identified/Cataloged (Content Structured and Migrated)
Enterprise Search Enabled (Producing Solution Based Results)
Knowledge Portal Completed with BI, and Workflows Implemented

Content Type & Metadata Structure MS Share Point 2010 Platform KM Search Flow & Display Work Flow (Operational & Governance) Present Content Business Taxonomy Migration Ready Content Reporting System Add – On (As Needed) KM Enterprise Solution Case Study – Financial Organization – KM Framework

Case Study – Financial Organization - Taxonomy
Taxonomy: Provided logical Site Structure and Content Structure for capturing and cataloging content for search.

Case Study – Financial Organization – Site Structure (1)

Case Study – Financial Organization – Site Structure (2)

Case Study – Financial Organization – Ontology/Info Model
Ontology/Information Model: Capture the information relationships and contribute to Search Engine Optimization

Case Study – Financial Organization – Content Types/Metadata Content Type Structure for Page Layout to capture web based Content

Case Study – Financial Organization – Content Types/Metadata Content Type Structure for Documents to capture document (PDF, Excel, Word, etc.) based Content

Case Study – Financial Organization - Search
Search decision - Utilized Microsoft Fast for SharePoint
Microsoft Fast for SharePoint provided the following search functionality:
Advance Filtering
Unsupervised clustering
Concept Extraction

Designing Taxonomies and Ontology's for Enterprise Search

Designing Taxonomies and Ontology's for Enterprise Search A.J. Rhem & Associates, Inc. 500 North Michigan Ave., Suite 300 Chicago, Illinois 60611 Phone: 312-396-4024 email: [email_address] Website: www.ajrhem.com

Km World Taxonomy Boot Camp 2011

by ajrhem

Accessibility

Upload Details

Usage Rights

1 Embed 1

Statistics