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When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
When users think about design - Nathan Crilly - HCDI seminar 19 March 2013
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When users think about design - Nathan Crilly - HCDI seminar 19 March 2013

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Human Centred Design Institute (HCDI) semianr series 2012-13

Human Centred Design Institute (HCDI) semianr series 2012-13

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  • 1. When users think about designNathan Crilly
  • 2. When users think about designCrilly, N. (2011). The Design Stance in User-System Interaction. Design Issues, 27(4), 16–29.Crilly, N. (2011). Do Users Know What Designers Are Up To? Int. J Design, 5(3), 1–15.
  • 3. Model of designNorman, D. A., & Draper, S. W. (1986). User Centered System Design: New Perspectives onHuman-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum Associates.
  • 4. Models of designT: Maser (1976), Krippendorff and Butter (1984), Norman (1986/88), Kawama (1987),M: Waller (1987) , Monö (1997), de Souza (2001/2005), Salles et al. (2001),B: Shedroff (2001), Coates (2003), Karjalainen (2004), Forslund et al. (2006).
  • 5. Model of communicationShannon, C. E. (1948/1993). A Mathematical Theory of Communication. In Claude ElwoodShannon: Collected Papers (Vol. 27, pp. 5–83). New York, NY: IEEE Press.
  • 6. Models of communicationT: Lasswell (1948), Shannon (1948), Newcomb (1953), Westley & McLean (1957),M: Jakobson (1960), Berlo (1960), Schramm (1961), Eco (1976),B: Maletzke (1981), Sperber & Wilson (1986), Swann (1991), Leiss (1994).
  • 7. Does this actually occur?YES: “…if [users of computers] have a good idea of what thecomputer is designed to do, they can predict this behaviourwith great accuracy and reliability…” Dennett, D. (1987), The intentional stance, p 17. [emphasis added]YES: “When users realize that they are not interacting withautonomous machines, but with a rational product of a humanmind, …”they can resort to a wealth of beliefs and expectationsthey have regarding the intellectual and creative behavior ofother people.” de Souza, C. (1993) The Semiotic Engineering of User Interface Languages, International Journal of Man-Machine Studies, 39(5): 754.
  • 8. Does this actually occur?YES: “…if [users of computers] have a good idea of what thecomputer is designed to do, they can predict this behaviourwith great accuracy and reliability…” Dennett, D. (1987), The intentional stance, p 17. [emphasis added]YES: “When users realize that they are not interacting withautonomous machines, but with a rational product of a humanmind, they can resort to a wealth of beliefs and expectationsthey have regarding the intellectual and creative behavior ofother people.” de Souza, C. (1993) The Semiotic Engineering of User Interface Languages, International Journal of Man-Machine Studies, 39(5): 754.
  • 9. Does this actually occur?NO: “…humans working with a computer are not orienting toan unseen programmer but instead are interacting with thecomputer as a distinct social actor.” Sundar, S. & Nass, C., (2000) Source orientation in human-computer interaction, Communication Research, 27(6): pp 693-694.BUT: users think about the designer of the system when thingsgo wrong, and these thoughts are useful when reasoning abouthow to put things right Reeves, B. & Nass, C. (1996), The media equation, p188 [paraphrase]
  • 10. Philosophy of cognitionPsychologyArchaeologyLinguisticsLiterary theoryPhilosophy of artMarketing theory…
  • 11. Philosophy of cognitionPsychologyArchaeologyLinguisticsLiterary theoryPhilosophy of artMarketing theory…
  • 12. 2002 2006…
  • 13. RESEARCH QUESTIONS1. What do people know about design?2. How does this vary between people?3. When does design knowledge get used?4. What effect does it have?5. What should we do about it?
  • 14. References: Models of designCoates, D. (2003). Watches Tell More than Time: Product Design, Information and the Quest forElegance. London, UK: McGraw-Hill.De Souza, C.S., Barbosa, S. D. J., & Prates, R. O. (2001). A semiotic engineering approach to userinterface design. Knowledge Based Systems, 14(8), 461–465.De Souza, Clarisse Sieckenius. (2005). The semiotic engineering of human-computer interaction.Cambridge, MA: The MIT Press.Forslund, K., Dagman, A., & Söderberg, R. (2006). International Design Conference - Design 2006 (pp.713–720). Dubrovnik, Croatia.Karjalainen, T.-M. (2004). Semantic transformation in design: communicating strategic brand identitythrough product design references. Helsinki, Finland: Ilmari.Kawama, T. (1987). A Semiotic Approach to the Design Process. In Marketing and Semiotics: NewDirections in the Study of Signs for Sale (pp. 57–70). Berlin, Germany: Mouton de Gruyter.Krippendorff, K., & Butter, R. (1984). Product Semantics: Exploring the Symbolic Qualities of Form.Innovation: The Journal of the Industrial Designers Society of America, 3(2), 4–9.Maser, S. (1976). Theorie ohne Praxis ist leer, Praxis ohn Theorie ist blind! Form, 73, 40–42.Monö, R. (1997). Design for product understanding: the aesthetics of design from a semiotic approach.Stockholm, Sweden: Liber.Norman, D. A., & Draper, S. W. (1986). User Centered System Design: New Perspectives on Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum Associates.Salles, J., Baranauskas, M. C. C., & Bigonha, R. S. (2001). Towards a communication model applied tothe interface design process. Knowledge Based Systems, 14(8), 455–459.Shedroff, N. (1999). Information interaction design: a unified field theory of design. In InformationDesign (pp. 267–292). Cambridge, MA: MIT Press.Waller, R. (1987). The typographic contribution to language: towards a model of typographic genresand their underlying structures. University of Reading.
  • 15. References: Models of communicationBerlo, D. (1960). The process of communication. New York, NY: Holt, Rinehart and Winston.Eco, U. (1979). The role of the reader: explorations in the semiotics of texts. London, UK: Hutchinson.Jakobson, R. (1960). Closing statement: linguistics and poetics. In Style in Language (pp. 350–377).Cambridge, MA: MIT Press.Lasswell, H. D. (1966). The structure and function of communication in society. In Reader in PublicOpinion and Communication (pp. 178–190). New York,: Free Press.Leiss, W. (1994). Risk communication and public knowledge. In Communication Theory Today (pp. 127–139). Cambridge, UK: Polity Press.Maletzke, G. (1963). Medienwirkungsforschung. Tübingen, Germany: Max Niemeyer Verlag.Newcomb, T. M. (1966). An approach to the study of communication acts. In Communication andCulture: Readings in the Codes of Human Interaction (pp. 66–79). New York, NY: Holt Rinehart andWinston.Schramm, W. L. (1961). How communication works. In The Process and Effects of MassCommunication (pp. 3–26). Urbana, IL: University of Illinois Press.Shannon, C. E. (1948/1993). A Mathematical Theory of Communication. In Claude Elwood Shannon:Collected Papers (Vol. 27, pp. 5–83). New York, NY: IEEE Press.Sperber, D., & Wilson, D. (1986). Relevance: communication and cognition. Oxford, UK: Blackwell.Swann, C. (1991). Language and typography. London, UK: Lund Humphries.Westley, B. H., & MacLean, M. S. (1966). A conceptual model for communications research. InCommunication and Culture: Readings in the Codes of Human Interaction (pp. 80–87). New York, NY:Holt Rinehart and Winston.Jaguar title image: http://popularautomotives.blogspot.co.uk/2011/04/jaguar-cars-wallpapers.html
  • 16. When users think about designNathan Crilly

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