Salesforce adm 201

12,450
-1

Published on

Salesforce adm 201

  1. 1. Salesforce ADM 201SFDC Study Guide – Winter 2011This document was originally created by Adam Frank (June 12). All Questions werecopied directly from the Ravi Benedetti Unofficial SFDC Study Guide (written eff.11/7/2011). NOTE: This study guide has not been updated for Summer 2012edition, nor is it an official SFDC document. Please refer to the help and trainingsection in SFDC for documentation and official information. The answers to thesequestions were researched diligently by Ravi and answered to the best of his ability.We thank Ravi greatly for his contributions towards helping anyone pass the SFDCADM 201 Certification exam.Winter 11
  2. 2. 1Salesforce ADM 201 Study Questions - (Credit to Author’s: Ravi Benedetti and Adam Frank)http://quizlet.com/18797786/salesforce-adm-201-study-questions-ravi-benedetti-guide-via-adam-frank-flash-cards/Terms DefinitionsWHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?A. OPPORTUNITIES TO OPPORTUNITY PRODUCTSB. ACCOUNTS TO CONTACTSC. CONTACTS TO TICKETSD. CONTACTS TO ACCOUNTSBWHEN A USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE? Choose 2 answers.A. AN EXISTING OPPORTUNITY RECORDB. AN EXISTING ACCOUNT RECORDC. AN EXISTING CONTACT RECORDD. AN EXISTING LEAD RECORDB, CWHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE?Choose 3 answers.A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN.B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL.C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS.D. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW WINDOW.E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A CALL.B, C, EWHAT CAN AN ADMINISTRATOR CUSTOMIZE FOR THE SERVICE CLOUDChoose 3 answers.A. WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.C. THE INTERACTION LOG FIELDS DISPLAYED FOR OBJECTS WITHOUT AN ACTIVITY HISTORY RELATED LIST.D. WHETHER THE SOFTPHONE DISPLAYS IN THE FOOTER OR SIDEBAR.E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.A, B, EWHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?A. 2000B. 100C. 1000D. 200CWHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK?Choose 2 answers.A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK.B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.C. ASSIGN USERS AND PROFILES TO A CONFIGURATION.D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE.B,CWHICH TYPE OF FILE IS ACCESSIBLE THROUGH CONTENT?Choose 2 answers.A. FILES UPLOADED TO THE DOCUMENTS TABB. FILES UPLOADED TO KNOWLEDGEC. FILES ATTACHED TO A CHATTER PROFILE POSTD. FILES ATTACHED TO A CHATTER GROUP POSTC,DWHAT ARE FEATURES OF MOBILE LITE?Choose 3 answers.A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSEB. MOBILE LITE IS SUPPORTED FOR PARTNER PORTAL USERS.C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.A,C,D
  3. 3. 2D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS,CASES, AND SOLUTIONS.E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CAN BE USED BY A USER.SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEYRECEIVE NOTIFICATION WHEN OPPORTUNITIES WITH LARGE AMOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATORACCOMPLISH THIS?Choose 2 answers.A. OPPORTUNITY UPDATE REMINDERSB. VALIDATION RULEC. BIG DEAL ALERTSD. WORKFLOW FIELD UPDATESC,DWHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDSRELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:Choose 3 answers.A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.C. ALL OPPORTUNITIES - OPEN AND CLOSEDD. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.A,B,DA USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT?Choose 2 answers.A. RELATED CASE COMMENTS ARE DELETEDB. RELATED CONTACTS ARE DELETEDC. RELATED ACTIVITIES ARE DELETEDD. RELATED ACCOUNTS ARE DELETEDA,CIF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNTTHEY CAN:A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTALB. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUMC. CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTALD. CREATE A SUMMARYAWHAT IS FOUND ON A COMPANY PROFILE?Choose 5 answers.A. LANGUAGE, LOCALE, AND TIME ZONEB. PROFILESC. LICENSESD. STORAGE AND USED SPACEE. MANAGE CURRENCIESF. FISCAL YEARSA,C,D,E,FWILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING INTO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADYBEEN ADDED TO A TRUSTED IP RANGE?A. YESB. NOBA SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE?Choose 4 answers.A. A SPECIFIC OBJECTS DATAB. THE FOLDER YOU WANT IT EXPORTED TOC. THE ORGANIZATIONS ATTACHMENTSD. ALL OF THE DATA FOR THE ORGANIZATIONE. REPLACE THE CARRIAGE RETURNS WITH SPACESF. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TOA,C,D,E
  4. 4. 3IF A USER SELECTS THE MANAGE MEMBERS BUTTON ON A CAMPAIGN THEY WILL BE ABLE TO SELECT:Choose 4 answers.A. ADD MEMBERS - SEARCHB. ADD MEMBERS - IMPORT FILEC. EDIT MEMBERS - SEARCHD. ADD MEMBER - PROFILEE. UPDATE & ADD MEMBERS - IMPORT FILEA,B,C,EAN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKYWAY, REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULDIMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLISTB. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLISTC. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAILD. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDSE. NO, BECAUSE THEY ARE BOTH PICK FIELDSBWHICH OF THE FOLLOWING ARE SETTING OPTIONS FOR THE USER INTERFACE?Choose 4 answers.A. ENABLE COLLAPSIBLE SECTIONSB. SHOW QUICK CREATEC. SHOW CUSTOMER SIDEBAR COMPONENTS ON ALL PAGESD. TRANSFER ALL OPEN OPPORTUNITIES.E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWSF. ENABLE CHATTERA,B,C,EAFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED, YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCALPURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?A. TRUEB. FALSEBWHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS?Choose 2 answers.A. OPPORTUNITIES, FOLLOWERS, USER FEEDB. ACCOUNTS, USER FEED, COMMENTSC. USERS, USER FEED, COMMENTSD. CHATTER GROUPS, MEMBERSC,DWHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS?Choose 4 answers.A. CONTRACTB. OPPORTUNITY PRODUCTC. PRICE BOOKD. TICKETE. SOLUTIONA,B,C,EWHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?A. PRIVATE GROUPS ARE NOT DISPLAYED IN THE GROUPS TAB.B. PRIVATE GROUP POSTS ARE VISIBLE TO THE OWNER AND ANYONE ABOVE IN THE ROLE HIERARCHY.C. USERS WITH THE "MANAGE CHATTER GROUPS" PROFILE PERMISSION CAN CREATE GROUPS.D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.DWHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK?Choose 3 answers.A. CUSTOM OBJECTSB. EVENTSC. LEADSD. CONTACTSB,D,E
  5. 5. 4E. TASKSAN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS: AN AUTO-NUMBER, A PERCENT AND A MULTI-SELECT PICKLIST. IS THIS POSSIBLE?A. YESB. NOAWHAT IS TRUE ABOUT MULTI-DAY EVENTS?Choose 2 answers.A. MULTI-DAY EVENTS HAVE A START AND END TIMESB. MULTI-DAY EVENTS MUST BE ASSIGNED TO ONLY ONE USERC. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTSA,BCAMPAIGN INFLUENCES ALLOW USERS TO REPORT ON WHICH USERS INFLUENCED AN OPPORTUNITY.A. TRUEB. FALSEBIF A LEAD ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED?Choose 2 answers.A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITYB. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGNC. THIS INFORMATION DOES NOT CONVERT OVERD. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.A,DWHICH FUNCTIONS ARE AVAILABLE WITH STANDARD FIELDS? CHOOSE ALL THAT APPLY.Choose 3 answers.A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.B. CHANGING FIELD LABELSC. AUTO POPULATE FROM RELATED RECORDD. ADDING HELP TEXT TO CERTAIN FIELDS.A,B,DWHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?Choose 2 answers.A. SAVEB. PRINTABLE VIEWC. SCHEDULE FUTURE RUNSD. SHOW/HIDE DETAILSE. EXPORT DETAILSA,DWHO CAN GAIN ACCESS TO FOLDERS?Choose 3 answers.A. ROLESB. ROLES & SUBORDINATESC. ACCOUNT/ SALES TEAM MEMBERSD. PUBLIC GROUPSA,B,DWHICH OF THE FOLLOWING STATEMENTS ARE TRUE CONCERNING EMAIL ACTIVATION?Choose 2 answers.A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEWCOMPUTERB. THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLEDC. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED BY REQUEST TO SALESFORCE.COM SUPPORTD. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED THROUGH THE UIA,BWHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR DASHBOARDS?Choose 2 answers.A. FOLLOW FILES AND LINKS FOR A DASHBOARD.B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.C. FOLLOW POSTS AND COMMENTS FOR THE DASHBOARD SOURCE REPORTS.A,B
  6. 6. 5D. AUTO-FOLLOW DASHBOARDS CREATED BY THE USER.ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A USER MUST HAVE WHAT PERMISSION TO ADD ACATEGORY?A. CREATE ON SOLUTIONB. EDIT AND DELETE ON SOLUTIONC. EDIT ON SOLUTIOND. CREATE AND EDIT ON SOLUTIONE. MANAGE CATEGORIESEADDING AN EMAIL FROM MICROSOFT OUTLOOK USING SALESFORCE OUTLOOK EDITION IS AN EXAMPLE OF WHAT TYPE OF USAGE?A. APIB. UIATHE ACCESS SETTINGS AVAILABLE WHEN SETTING ORGANIZATION WIDE DEFAULTS ARE:Choose 2 answers.A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENTB. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDSC. ARE USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDSA,BWHEN A RECORD WAS CREATED ON JULY 1ST, SET TO TRIGGER A WORKFLOW ON JULY 30TH, BUT WAS EDITED ON JULY 23RD TO NOLONGER MEET THE CRITERIA. WHAT WILL HAPPEN TO THE WORKFLOW?A. PUT ON HOLDB. REMOVED FROM THE QUEUEC. WORKFLOW WILL FIRE ON JULY 30THD. WORKFLOW WILL FIRE ON JULY 23RDBWHO CAN MANUALLY SHARE A RECORD? (SELECT ALL THAT APPLY)Choose 3 answers.A. THE OWNER OF THE RECORDB. ANYONE ON THE ROLE HIERARCHY, DIRECTLY BELOW THE OWNER OF THE RECORDC. SYSTEM ADMINISTRATOR PROFILED. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILEA,C,DWHEN A LEAD FAILS TO BE CREATED THROUGH WEB TO LEAD DUE TO A VALIDATION RULE THE ERROR MESSAGES GET SENT TO:A. IT DOES NOT GENERATE AN ERROR MESSAGEB. THE LEAD ASSIGNMENT CREATORC. THE DEFAULT LEAD CREATORCA SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED?Choose 2 answers.A. RESTRICT THE ACCESS TO THE FOLDER THAT THE SOURCE REPORT IS LOCATEDB. CREATE A SHARING RULE TO RESTRICT THE ACCESSC. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THAT IS ACCESSIBLE TO ONLY CERTAIN PEOPLED. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATEDC,DWHICH TYPE OF FILE CAN BE ACCESSED FROM THE FILES TAB?Choose 3 answers.A. FILES ATTACHED TO A CHATTER GROUP POSTB. FILES IN CONTENT WORKSPACESC. FILES ATTACHED TO A CHATTER PROFILE POSTD. FILES UPLOADED TO THE DOCUMENTS TABE. FILES UPLOADED TO THE SOLUTIONS TABA,C,DA SYSTEM ADMINISTRATOR IS PERFORMING MAINTENANCE ON THE SYSTEM AND IS INSERTING NEW RECORDS. HE ACCIDENTALLYPERFORMS AN UPLOAD WITH THE INCORRECT INFORMATION. WHAT OPTIONS DOES THE SYSTEM ADMINISTRATOR HAVE?Choose 2 answers.A. MASS DELETE WITH THE MASS DELETE WIZARDA,C
  7. 7. 6B. DELETE THE RECORDS WITH THE IMPORT WIZARDC. DELETE THE RECORDS WITH THE DATA LOADERD. DELETE THE RECORDS WITH THE MICROSOFT OUTLOOK PLUGINWHAT MUST AN ADMINISTRATOR DO TO ENABLE ADVANCED CURRENCY MANAGEMENT FOR AN ORGANIZATION?A. PURCHASE UNLIMITED EDITION LICENSESB. REQUEST A FEATURE LICENSE FROM SALESFORCE.COMC. ENABLE CUSTOMIZABLE FORECASTINGD. ENABLE MULTIPLE CURRENCIESDWHAT IS THE MAXIMUM NUMBER OF RECORDS THAT RETURN IN A REPORT WITHOUT EXPORTING THE RESULTS?A. 65000B. 2000C. 3000D. 1000BCHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS?Choose 2 answers.A. SAVING A RECORDB. MASS EXPORTING DATAC. CHANGING TO OR FROM TYPE DATE OR DATE/TIMED. CHANGING TO A CURRENCY FROM ANY OTHER TYPEC,DIF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE for an Object, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TOTHAT OBJECT?A. PROFILEB. ROLE HIERARCHYC. RECORD TYPED. PAGE LAYOUTAWHEN YOU DEFINE A DATA VALIDATION RULE, WHAT ELSE MUST YOU ALSO DEFINE?A. WHETHER OR NOT THE FIELD IS REQUIREDB. AN ERROR MESSAGEC. WHAT EMAIL GETS SENT IF THE RULE TRIGGERSD. WHETHER OR NOT THE RECORD GETS DELETEDBWHICH FEATURE DOES SALESFORCE CRM PROVIDE FOR RESTRICTING LOGIN ACCESS TO THE APPLICATION?Choose 3 answers.A. PROFILE-BASED IP RESTRICTIONSB. ORGANIZATION-WIDE IP RESTRICTIONSC. PROFILE-BASED LOGIN HOUR RESTRICTIONSD. ORGANIZATION-WIDE LOGIN HOUR RESTRICTIONSA,B,CA SYSTEM ADMINISTRATOR WANTS TO DO SOME MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT AREOBSOLETE. IN WHICH SITUATION WOULD HE RUN INTO AN ISSUE?Choose 3 answers.A. IF THE FIELD IS USED IN A VALIDATION RULEB. IF THE FIELD IS REFERENCED IN A REPORT TYPEC. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATED. IF THE FIELD IS USED IN A FORMULA FIELDA,C,DWHICH OF THESE IS NOT A STANDARD SALESFORCE.COM PROFILE?A. MARKETING USERB. SALES USERC. CONTRACT MANAGERD. SOLUTION MANAGERB
  8. 8. 7WILL DATA BE LOST IN A CUSTOM FIELD IF DATA TYPE IS CHANGED TO NUMBER FROM ANY OTHER DATA TYPE?A. YESB. NOAON LEAD CONVERSION A LEAD OBJECT CUSTOM FIELD CAN NOT BE MAPPED TO WHICH OBJECT CUSTOM FIELD?A. ACCOUNTB. CONTACTSC. CASED. OPPORTUNITYCDASHBOARDS CAN BE CREATED BY USING STANDARD REPORTS AS SOURCE REPORTS?A. TRUEB. FALSEBWHICH TOOL SHOULD BE USED TO IMPORT MORE THEN 65000 RECORDS IN SALESFORCE.COM?A. SFDC IMPORT WIZARDB. DATA LOADERBWHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM FUNCTIONALITY?A. EMAIL TO LEADB. EMAIL TO CASEC. WEB TO LEADD. WEB TO CASEAWHICH OF THE FOLLOWING IS NOT A MANDATORY FIELD WHILE CREATING A USER RECORD?A. PROFILEB. ROLEC. ALIASD. COMMUNITY NICKNAMEBA USER SUCCESSFULLY LOGINS AT 3:00 PM, WHAT HAPPENS AT 3:31 PM, IF THE LOGIN HOURS FOR THE USERS PROFILE ARE SET FROM7:30 AM TO 3:30 PM?A. USER IS AUTOMATICALLY LOGGED OUTB. USER KEEPS WORKING CONTINUOUSLY WITHOUT ANY ISSUESC. USER IS ASKED IN A POPUP WINDOW IF HE WOULD LIKE TO EXTEND HIS SESSIOND. USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC.DWHAT IS THE IMPACT ON A USER OF THE ORGANIZATION LEVEL LOCALE CHANGES?A. THE DEFAULT LOCALE OF THE USER IS ALSO SET TO THE NEW ORGANIZATION LEVEL LOCALEB. THE USER IS ASKED FOR A CHOICE; IF HE WOULD LIKE TO CHOOSE NEW ORGANIZATION LOCALE OR HIS OWN LOCALEC. NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALED. FROM A NEW SESSION, USER WILL SEE EVERYTHING IN THE NEW ORGANIZATION LOCALECAPIS ARE NOT AVAILABLE FOR USE IN WHICH SALESFORCE.COM EDITION?A. DEVELOPER EDITIONB. PROFESSIONAL EDITIONC. ENTERPRISE EDITIOND. UNLIMITED EDITIONBWHICH WORKFLOW EVALUATION CRITERIA CANNOT BE USED FOR TIME DEPENDENT WORKFLOWS?A. WHEN A RECORD IS CREATED, OR WHEN A RECORD IS EDITED AND DID NOT PREVIOUSLY MEET THE RULE CRITERIAB. ONLY WHEN A RECORD IS CREATEDC. EVERY TIME A RECORD IS CREATED OR EDITEDD. ALL 3 CRITERIAS CAN BE USEDCWHICH FEATURE IS NOT AVAILABLE IN SALESFORCE.COM ?A. PROFILE BASED LOGIN HOURSC
  9. 9. 8B. PROFILE BASED LOGIN IP RANGESC. ORGANIZATION BASED LOGIN HOURSD. ORGANIZATION BASED LOGIN IP RANGESFOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN?A. 15B. 30C. 45D. 60AWHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE?A. PAGE LAYOUTB. VALIDATION RULEC. ROLES & PROFILESD. FIELD LEVEL SECURITYAWHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM APPLICATION?A. SERVICEB. SALESC. CALL CENTERD. COMMUNITYE. MARKETINGAWHICH OF THE FIELD TYPES CANNOT BE USED AS AN EXTERNAL ID?A. TEXT FIELDB. NUMBER FIELDC. PICKLIST FIELDD. EMAIL ID FIELDCWHICH OF THE FOLLOWING CANNOT BE ON THE CONTROLLING SIDE OF THE DEPENDENT PICKLIST?A. CHECKBOXB. CUSTOM PICKLISTC. STANDARD PICKLISTD. MULTI SELECT PICKLISTDDO VALIDATION RULES GET ENFORCED ON THE LEAD CONVERSION?A. YESB. NOBON LEAD CONVERSION, THE CLOSE DATE OF THE NEWLY CREATED OPPORTUNITY IS AUTOMATICALLY SET TO?A. BLANKB. TODAY ()C. LAST DAY OF CURRENT QUARTERD. LAST DAY OF CURRENT MONTHE. LAST DAY OF CURRENT YEARCWHICH OF THE FOLLOWING PROFILE PERMISSIONS WILL ENABLE THE USER TO EDIT ANY RECORD, REGARDLESS OF THE SHARINGMODEL?A. CUSTOMIZE APPLICATIONB. VIEW SETUP AND CONFIGURATIONC. VIEW ALL DATAD. MODIFY ALL DATAE. NONE OF THE ABOVEDCAN AN ADMINISTRATOR CHANGE THE PROFILE SETTINGS OF THE STANDARD SOLUTION MANAGER PROFILE?A. YESB. NOB
  10. 10. 9C. DEPENDS ON THE SETTING OF THE ADMINISTRATOR PROFILEQUEUES CANNOT BE CREATED ON WHICH OBJECT IN SALESFORCE.COM?A. LEADB. CASEC. ACCOUNTD. CUSTOM OBJECTCWHICH OF THE FOLLOWING IS NOT A VALID BUSINESS PROCESS IN SALESFORCE.COM?A. SALES PROCESSESB. MARKETING PROCESSC. LEAD PROCESSESD. SUPPORT PROCESSESE. SOLUTION PROCESSESBWHAT IS THE SIGNIFICANCE OF PRIMARY MASTER - DETAIL RELATIONSHIP IN A JUNCTION OBJECT?A. LOOK AND FEEL IS INHERITED FROM PRIMARY MASTER OBJECTB. RECORD OWNERSHIP IS INHERITED FROM PRIMARY MASTER OBJECTC. NO SUCH SIGNIFICANCED. BOTH A & BDCAN THE USER RECORDS BE PERMANENTLY DELETED FROM SALESFORCE.COM?A. YESB. NOC. DEPENDS ON PROFILE SETTINGS OF THE ADMINISTRATORD. USER RECORDS CAN BE ARCHIVED SO THAT THEY ARE AVAILABLE ON REQUESTBWHICH OF THE FOLLOWING OBJECTS CANNOT BE IMPORTED VIA THE SALESFORCE.COM IMPORT WIZARD?A. LEADSB. ACCOUNTSC. OPPORTUNITIESD. SOLUTIONSCSALESFORCE.COM RECORD IDS ARE IDENTICAL IN?A. PRODUCTION AND CONFIG ONLY SANDBOXB. PRODUCTION AND DEVELOPER SANDBOXC. PRODUCTION AND FULL COPY SANDBOXD. RECORD IDS ARE ALWAYS DIFFERENT IN DIFFERENT ENVIRONMENTCA CUSTOM FIELD IS MADE READ ONLY FROM THE FIELD LEVEL SECURITY AND REQUIRED FROM PAGE LAYOUT. THE FIELD WILL BEA. READ ONLY FOR THE USERB. REQUIRED FOR THE USERC. THROWS AN ERROR AND DONT ALLOW TO MAKE READ ONLY FIELD MANDATORY FROM PAGE LAYOUTD. USER IS GIVEN A CHOICE IN A POP UP WINDOWAWHICH OF THE FOLLOWING IS NOT A ROLL UP SUMMARY FIELD OPERATION?A. SUMB. MAXC. MIND. COUNTE. AVERAGEEHOW MANY FIELDS CAN BE ENABLED FOR TRACKING ON A CUSTOM OBJECT?A. 10B. 20C. 30D. 40B
  11. 11. 10E. NONE OF THE ABOVEWHICH OF THE FOLLOWING IS NOT PART OF THE PROFILE?A. USER LICENSEB. PAGE LAYOUTC. RECORD TYPESD. FIELD LEVEL SECURITYE. ROLESEHOW MANY CUSTOM SUMMARY FORMULA FIELDS ARE ALLOWED ON A SINGLE REPORT?A. 5B. 10C. 15D. 20E. NO LIMITAIS IT POSSIBLE FOR A USER TO SEE DIFFERENT SET OF DATA IN REPORT AND IN A DASHBOARD BASED ON THE SAME REPORT?A. YESB. NOAWHICH OF THE FOLLOWING IS NOT AN AVAILABLE FUNCTION IN THE FORMULA FIELDS?A. HYPERLINKB. SUBSTITUTEC. RPADD. VLOOKUPDWHICH OF THE FOLLOWING CANNOT BE USED AS A SOURCE REPORT FOR THE ANALYTICAL SNAP SHOT?A. TABULAR REPORTSB. SUMMARY REPORTSC. MATRIX REPORTSD. ALL CAN BE USEDCWHICH IMPORT FUNCTIONALITY OF SALESFORCE.COM SHOULD BE USED IF ONE NEEDS TO IMPORT THE 30000 CASES INSALESFORCE.COM?A. IMPORT WIZARDB. DATA LOADERC. ANY ONE OF A OR BD. NONE OF A OR BBALL DASHBOARD VIEWERS SEE DATA BASED ON THE SECURITY SETTINGS OF THE RUNNING USER—REGARDLESS OF THEIR OWNPERSONAL SECURITY SETTINGS?A. TRUEB. FALSEAHOW MANY CUSTOM FIELDS CAN BE CREATED ON AN OBJECT IN AN UNLIMITED EDITION?A. 100B. 200C. 500D. UNLIMITED FIELDSCWHICH TYPE OF REPORTS CANT BE USED TO CREATE GROUPS OF DATA OR CHARTS?A. TABULARB. SUMMARYC. MATRIXD. NONE OF THE ABOVEA
  12. 12. 11HOW MANY ROLL UP SUMMARY FIELDS CAN BE CREATED IN THE ENTERPRISE EDITION ON A CUSTOM OBJECT?A. 10B. 20C. 30D. NO RESTRICTION ON NO. OF FIELDSAA SALES TEAM IS A SET OF USERS THAT NORMALLY WORK TOGETHER ON _________ ?A. ACCOUNTSB. LEADSC. OPPORTUNITIESD. CONTACTSE. CASESCWHICH FEATURE IN SFDC COMBINES A LIST VIEW AND RELATED RECORDS INTO ONE SCREEN WITH DIFFERENT FRAMES SO THAT USERSHAVE ALL THE INFORMATION THEY NEED WHEN INTERACTING WITH SALESFORCE.COM?A. ACCOUNTSB. ASSETC. CONSOLED. CALL CENTERE. CAMPAIGNCWhat is the salesforce Console? The Console is a tab thatcombines a list view and relatedrecords into one screen withdifferent frames.Are there any limits to the number and type of list views that can be created in a console?. No, the only limitation is thatusers cannot create list views inthe console, but can utilize anylist views in the console createdon corresponding tabs.How would an administrator modify lookup records in a console layout? Mini Page LayoutName a productivity advantage of including the sidebar in a console layout.Users do not have to navigate to the home page to see recent records, access the recycle bin, or utilize custom linksON WHICH OWD SHARING DEFAULTS CAN SHARING RULES NOT BE DEFINED?A. OWD IS PRIVATEB. OWD IS PUBLIC READ ONLYC. OWD IS PUBLIC READ WRITED. SHARING RULES CAN BE CREATED ON ANY OF THE ABOVECWHAT HAPPENS WHEN A USER OWNS AN OPPORTUNITY RECORD BUT DOES NOT HAVE THE READ PERMISSION ON OPPORTUNITYOBJECT?A. HE STILL SEES THE OPPORTUNITY RECORDB. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORDC. THIS CASE CAN NEVER ARISEBACCOUNT TEAM IS A SET OF USERS THAT NORMALLY WORK TOGETHER ON _________?A. ACCOUNTSB. LEADSC. OPPORTUNITIESD. CONTACTSE. CASESA
  13. 13. 12CONDITIONAL HIGHLIGHTING CANNOT BE USED FOR?A. TABULAR REPORTSB. SUMMARY REPORTSC. MATRIX REPORTSD. NONE OF THE ABOVEAYOU CAN USE CONDITIONAL HIGHLIGHTING FOR SUMMARY AND MATRIX REPORT ONLYA. TRUEB. FALSEAWHICH OF THE FOLLOWING IS AN AUTOMATED PROCESS YOUR ORGANIZATION CAN USE TO APPROVE RECORDS IN SALESFORCE.COM?A. VALIDATION PROCESSB. APPROVAL PROCESSC. WORKFLOW RULESD. RECORD TYPESBWHICH OF THE FOLLOWING EMAIL TEMPLATE CANNOT BE USED TO SEND A MASS EMAIL?A. TEXTB. HTML WITH LETTERHEADC. CUSTOM HTMLD. VISUALFORCEDWHICH OF THE FOLLOWING OBJECTS DOES NOT SUPPORT THE BUSINESS PROCESS?A. LEADB. ACCOUNTC. OPPORTUNITYD. CASEE. SOLUTIONBWHICH OF THE FOLLOWING DOES NOT NEED BUSINESS PROCESS?A. LEADSB. OPPORTUNITIESC. CONTACTSD. CASESCIN WHICH OF THE FOLLOWING EDITION YOU CAN CREATE A MANAGED PACKAGE?A. PROFESSIONAL EDITIONB. FULL TEST SANDBOXC. DEVELOPER EDITIOND. UNLIMITED EDITIONE. ENTERPRISE EDITIONCCAN A USER RESTRICT ACCESS WITH THE HELP OF THE SHARING RULES?A. YESB. NOBIS IT POSSIBLE FOR USERS TO OVERRIDE THEIR OWN FORECASTS AND FORECASTS FOR USERS BELOW THEM IN THE FORECASTHIERARCHY?A. YESB. NOAWITH SHARING RULES ONE CAN MAKE AUTOMATIC EXCEPTIONS TO THE ORGANIZATION-WIDE DEFAULT FOR DEFINED SETS OF USERS.A. TRUEB. FALSEAAN OPPORTUNITY THAT REACHES THE THRESHOLD WITH 80% PROBABILITY WILL TRIGGER ADDITIONAL ALERTS IF THE PROBABILITYSUBSEQUENTLY GOES HIGHER TO 85%.B
  14. 14. 13A. YESB. NOC. DEPENDS ON THE SETTINGSWHICH OF THE FOLLOWING TYPES OF PACKAGES CAN BE UPGRADED?A. MANAGED PACKAGESB. UNMANAGED PACKAGESC. BOTH A & BD. NONE OF THE ABOVEAWHICH OF THE FOLLOWING FEATURE ALLOWS YOU TO SEND AN EMAIL WHEN AN OPPORTUNITY REACHES A THRESHOLD VALUE?A. VALIDATION RULEB. BIG DEAL ALERTC. OPPORTUNITY ALERTD. BIG TICKET EMAILBCONDITIONAL HIGHLIGHTING ONLY APPLIES TO THE FIRST SUMMARY FIELD COLUMN IN THE TABLE?A. TRUEB. FALSEAUNMANAGED PACKAGES DO NOT INCLUDE LOCKED COMPONENTS BUT CAN BE UPGRADED?A. TRUEB. FALSEBAUTO RESPONSE RULES WORK ON WHICH OBJECTS?A. LEADS AND CASESB. LEADS AND ACCOUNTSC. ACCOUNTS AND OPPORTUNITYD. ACCOUNT AND CASESAESCALATION RULES ONLY RUN DURING THE BUSINESS HOURS WITH WHICH THEY ARE ASSOCIATED?A. TRUEB. FALSEACUSTOMIZABLE FORECASTING IS A PREREQUISITE IN ORDER TO ENABLE TERRITORY MANAGEMENT?A. TRUEB. FALSEARUNNING USER CONCEPT IN DASHBOARD ALLOWS USERS TO VIEW DATA, WHICH NORMALLY THEY CANNOT VIEW?A. TRUEB. FALSEACAN A USER CREATE HIS OR HER OWN DEFAULT SALES TEAM?A. YESB. NOAHOW MANY RANGES CAN BE DEFINED IN THE CASE OF A CONDITIONAL HIGHLIGHTING?A. 2B. 3C. 4D. 5BWHEN ARE THE FORMULA FIELDS RE - CALCULATED?A. EVERY 15 MINUTESB. EVERY TIME THEY ARE SEEN (VIEWED)C. AFTER EVERY DML OPERATIONB
  15. 15. 14D. ADMIN CAN SET THE TIME OF REFRESHApproval Processes Defines the criteria a recordmust match to enter anapproval processAssignment Rules for Leads and Cases Specifies conditions that a leador case must match for it to beassignedAuto-Response Rules for Leads and Cases Defines the criteria a lead orcase must match to trigger anauto-response ruleCase Escalation Rules Specifies conditions that a casemust match for it to beescalatedFormula Fields Automatically calculates thevalue of a custom field using thevalues, merge fields, orexpressions you specifyUsers cannot change the valueof a formula field.Validation Rules Prevents users from entering aninvalid value in a standard orcustom fieldValidation rules can be based onformulas and display an errormessage to the user when thevalue they enter is not valid forthat field.Workflow Rules Defines the criteria a recordmust meet to trigger a workflowruleField Updates Automatically changes the valueof a field to a value you specifyYou can set field updates tooccur as a result of a workflowrule or an approval process.Custom Summary Formulas in Reports Automatically calculatesadditional totals based onexisting report summaries usingthe values, merge fields, orexpressions you specify. Userscannot change these totals.HOW DO YOU FIND OUT THAT THE APPROVAL PROCESS IS EDITED?A. LAST MODIFIED BY FIELDB. AUDIT TRAILC. HISTORY RECORD ON APPROVAL PAGE LAYOUTD. ALL OF THE ABOVED
  16. 16. 15HOW MANY SOLUTION RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?A. 500B. 5,000C. 50,000D. SOLUTION RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARDCImport Wizard Acronym CALCuS Stands for? ContactsAccountsLeadsCustom ObjectsSolutionsFORMATTING OF REPORT IS MAINTAINED WHEN IT IS EXPORTED VIA PRINTABLE VIEW?A. TRUEB. FALSEAWHICH OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR A LEAD?A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERSB. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS ANDPARTNERSC. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. "SALES DEAL"D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNTAIF YOU DELETE AN EMAIL FROM A CASE AND THEN DELETE THE CASE, YOU WILL NOT BE ABLE TO RETRIEVE THE DELETED EMAIL FROMTHE RECYCLE BINA. TRUEB. FALSEAON WHICH OF THESE AREAS ARE DATA VALIDATION RULES ENFORCED BUT NO FEEDBACK IS GIVEN TO USERS?A. LEAD CONVERTB. RECORD MERGERC. WEB-TO-CASED. SALESFORCE MOBILEE. SELF SERVICE PORTALCWHAT SHOULD BE THE ADVANCED FILTER CONDITIONS TO MEET THE REQUIREMENT "FIND CONTACTS OWNED BY POO THAT HAVE ATITLE OF CFO, FUNCTIONAL ROLE OF CFO, OR REPORTS TO THE CFO?"1) TITLE EQUALS CFO2) FUNCTIONAL ROLE EQUALS CFO3) REPORTS TO EQUALS CFO4) CONTACT OWNER CONTAINS POOA. (1 OR 2 OR 3) AND 4B. (4 AND (2 OR 3)) OR 1C. (1 OR 2 OR (3 AND 4)D. (1 AND (2 OR 3)) OR 4AHOW MANY USER RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?A. 500B. 5,000C. 50,000D. USER RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARDDWHICH OF THE FOLLOWING IS TRUE ABOUT PAGE LAYOUTS?A. CONTROL THE LAYOUT AND ORGANIZATION OF DETAIL AND EDIT PAGESB. CONTROL WHICH FIELDS, RELATED LISTS, AND CUSTOM LINKS USERS SEE, ON DETAIL AND EDIT PAGES ONLYC. CONTROL WHICH STANDARD AND CUSTOM BUTTONS DISPLAY ON DETAIL PAGES AND RELATED LISTSD. DETERMINE WHETHER FIELDS ARE VISIBLE, READ ONLY, OR REQUIRED, ON DETAIL AND EDIT PAGES ONLYE
  17. 17. 16E. ALL OF THE ABOVETO EMAIL A REPORT TO OTHER USERS, THE REPORT MUST BE IN A PUBLIC FOLDER WITH ACCESS GRANTED TO THE OTHER USERS?A. TRUEB. FALSEAWHEN A FIELD IS DELETED FROM A PAGE LAYOUT, IS IT ALSO DELETED FROM THE OBJECT?A. YESB. NOBWHEN YOU INSERT A RECORD USING THE API, DO VALIDATION RULES GET EXECUTED?A. YESB. NOASCHEDULED REPORTS RUN IN THE TIME ZONE OF THE USER WHO SCHEDULES THE REPORT.A. TRUEB. FALSEAREPORTS SHOW ONLY THE INFORMATION YOU CAN ACCESS, WHEREAS DASHBOARDS SHOW INFORMATION WHICH YOU CANNOTNORMALLY ACCESS.A. TRUEB. FALSEAWHICH OF THE FOLLOWING ARE NOT CONTROLLED BY THE PAGE LAYOUTS?A. CUSTOM FIELDSB. SECTIONSC. RELATED LISTD. CUSTOM BUTTONE. VALIDATION RULE ERROR MESSAGEEIF A FIELD IS VISIBLE IN THE SEARCH LAYOUT BUT HIDDEN FOR CERTAIN USERS VIA THE FIELD-LEVEL SECURITY SETTINGS THEN WHICHOF THE FOLLOWING STATEMENT IS TRUE?A. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR ALL USERSB. THE FIELD WILL STILL BE VISIBLE IN SEARCH LAYOUT TO ALL THE USERSC. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR THOSE USERSD. NONE OF THE ABOVECIF A REPORT IS RUN WHICH RETURNS 20,000 RECORDS THENA. ALL 20K RECORDS ARE DISPLAYED IN THE UIB. FIRST 2K RECORDS ARE DISPLAYED IN THE UIC. 10 REPORTS EACH HAVING 2K RECORDS ARE CREATEDD. REPORT FAILS AND AN ERROR IS REPORTEDBDELETING A TAB FROM AN APPLICATION ____A. DELETES THE TAB FROM SALESFORCE.COMB. DELETES THE TAB FROM THAT APPLICATIONC. DELETES THAT PARTICULAR OBJECT OF WHOSE TAB IS DELETEDD. ALL OF THE ABOVEBWHICH ONE OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR AN OPPORTUNITY?A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERSB. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS ANDPARTNERSC. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. "SALES DEAL"D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNTC
  18. 18. 17WHICH OF THE FOLLOWING MAKE A USER RECORD UNIQUE?A. PROFILEB. EMAIL IDC. USERNAMED. ROLECWHICH OF THE FOLLOWING IS NOT CONTROLLED BY THE PAGE LAYOUT?A. HOW DETAIL AND EDIT PAGES ARE ORGANIZEDB. FIELD PROPERTIES LIKE VISIBLE, READ-ONLY AND REQUIREDC. CONTROLLING WHICH FIELDS, RELATED LISTS, AND CUSTOM LINKS USERS SEESD. PAGE SECTION CUSTOMIZATIONSE. ROLLUP SUMMARYEWHAT DOES THE DASHBOARD SNAPSHOT ON THE HOME PAGE DISPLAY?A. ONLY THE DASHBOARD DETERMINED BY THE SYSTEM ADMINISTRATORB. YOU CANNOT DISPLAY A DASHBOARD ON THE HOME PAGEC. THE FIRST TWO ROWS OF ANY OF YOUR AVAILABLE DASHBOARDSD. THE FIRST ROW OF ANY AVAILABLE DASHBOARDSE. THE COMPLETE DASHBOARD SET BY THE USER HIMSELFDWHICH OF THE FOLLOWING CANNOT BE USED TO CUSTOMIZE YOUR HOME PAGEA. COMPANY LOGO (IMAGE)B. DASHBOARD SNAPSHOTC. CUSTOM LINKSD. CUSTOM FORMULA FIELDDTHOUGH MULTIPLE CAMPAIGNS CAN BE INFLUENTIAL, YOU CAN ONLY DESIGNATE ONE CAMPAIGN AS THE PRIMARY CAMPAIGNSOURCE ON THE OPPORTUNITY?A. TRUEB. FALSEACUSTOMER PORTAL USERS CAN VIEW THE TAGS SECTION OF A PAGE, IF IT IS INCLUDED IN A PAGE LAYOUT.A. TRUEB. FALSEBIF CUSTOM FISCAL YEARS ARE ENABLED THEN YOU CANNOT USE STANDARD FORECASTING?A. TRUEB. FALSEAIT IS POSSIBLE FOR AN ACCOUNT TO BE PART OF MULTIPLE TERRITORIES?A. YESB. NOACASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS AN ACTIVITY OR SENDS ANEMAIL FROM THE CASE RECORD?A. TRUEB. FALSEBSalesforce Processes Acronym VAsAuWE stands for? Validation rulesAssignment rulesAuto-response rulesWorkflow rules (with immediateactions)Escalation rulesIS IT POSSIBLE TO HAVE SIDEBAR SEARCH ENABLED WITH GLOBAL SEARCH?A. YESB
  19. 19. 18B. NOIS IT POSSIBLE TO REPORT ON THE CONVERTED LEADS?A. YESB. NOATHE OPPORTUNITIES FIELDS OF THE CAMPAIGN STATISTICS SECTION ON A CAMPAIGN DETAIL PAGE WILL ONLY BE POPULATED FOR THECAMPAIGN DESIGNATED AS THE PRIMARY CAMPAIGN SOURCE?A. TRUEB. FALSEACASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS A RELATED COMMENT TOTHE CASE?A. TRUEB. FALSEBFOR CUSTOM OBJECT RECORDS TO APPEAR IN SEARCH RESULTS, AN ASSOCIATED TAB NEEDS TO EXIST, BUT DOES NOT HAVE TO BEVISIBLE TO USERS.A. TRUEB. FALSEAWILL TWO DIFFERENT USERS GET THE SAME SEARCH RESULTS ON SEARCHING FOR A COMMON KEYWORD?A. YESB. NOBARE TAGS SEARCHABLE FROM STANDARD SEARCH COMPONENT?A. YESB. NOAWHICH OF THE FOLLOWING STATEMENTS IS TRUE?A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CANNOT TRACKSPECIFIC ACTIONSB. EMAIL ALERTS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED, TASKS CANNOT TRACKSPECIFIC ACTIONSC. EMAIL ALERTS AND TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMEDD. EMAIL ALERTS AND TASKS CANNOT TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMEDARECENT ITEMS USE THE?A. EDIT PAGELAYOUTB. DETAIL PAGELAYOUTC. SIDEBARD. RELATED LISTC_________ ARE WORDS OR SHORT PHRASES THAT USERS CAN ASSOCIATE WITH MOST SALESFORCE.COM RECORDS TO DESCRIBE ANDORGANIZE THEIR DATA IN A PERSONALIZED WAY?A. CATEGORIESB. TAGSC. GROUPSD. LIBRARIESBWHAT HAPPENS WHEN A USER CLICKS ON THE CREATE NEW APPS OPTION PRESENT IN THE LIST OF APPS SECTION?A. USER IS TAKEN TO A CREATE NEW APP PAGE IN SALESFORCE.COMB. USER IS TAKEN TO APP EXCHANGEC. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGED. NONE OF THE ABOVEC
  20. 20. 19__________ ARE A COLLECTION OF FORCE.COM COMPONENTS AND APPLICATIONS THAT ARE MADE AVAILABLE TO OTHERORGANIZATIONS THROUGH THE APPEXCHANGE.A. APPLICATIONB. OBJECTC. WORKFLOW RULESD. PACKAGESE. VISUAL FORCE PAGEDYOU CAN SET A TAB AS A LANDING TAB WHILE CREATING THE TAB FOR THE OBJECT?A. TRUEB. FALSEBWHICH IS THE NEW TYPE OF DASHBOARD CHART TO MAKE ENTRY IN SPRING11 RELEASE?A. WATERFALL CHARTB. ORGANIZATION CHARTC. SCATTERD. GAUGEE. METRICCWHICH OF THE FOLLOWING IS USED FOR AUTOMATICALLY OPENING RECORDS BY AN ADMINISTRATOR WHEN THEY MEET A DATATRIGGER POINT?A. MANUAL SHARINGB. CRITERIA BASED SHARING RULESC. OWDD. NONE OF THE ABOVEBIN THE SPRING11 SALESFORCE.COM RELEASE, DYNAMIC DASHBOARDS HAVE BEEN ADDITIONALLY INCLUDED FOR WHICH EDITION:A. DEVELOPER EDITIONB. PROFESSIONAL EDITIONC. ENTERPRISE EDITIOND. UNLIMITED EDITIONCWHAT DOES THE SFDC ACRONYM PCGPEUD Stand for? PersonalContact ManagerGroupProfessionalEnterpriseUnlimitedDeveloperWHICH OF THE FOLLOWING EVENTS ARE ALLOWED WHILE WRITING A TRIGGER ON FEEDS ITEM AND FEED COMMENT OBJECT?A. INSERT, UPDATEB. INSERT, DELETEC. INSERT, UNDELETED. UPDATE, UNDELETEE. INSERT, UPDATE, DELETEBYOU CAN SHARE THE DASHBOARD COMPONENTS SNAPSHOT WITH EVERYONE IN THE COMPANY WITH CHATTER?A. NO, WE CANNOT SHARE WITH THE COMPANYB. NO, WE CANNOT SHARE WITH PEOPLE WHO DO NOT HAVE ACCESS TO THE DASHBAORDC. YES WE CAN SHARE, BUT ONLY PEOPLE HAVING ACCESS TO DASHBOARD WILL BE ABLE TO SEE THE DATAD. YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARDDINLINE EDITING IS AVAILABLE IN VISUAL FORCE PAGES?A. TRUEB. FALSEA
  21. 21. 20WITH SPRING11 RELEASE NOW YOU CAN HAVE PHOTOS IN DASHBOARD COMPONENTS?A. NOB. YES BUT ONLY IN TABLESC. YES IN EVERY TYPE OF CHARTBWHICH OF THE FOLLOWING ARE NEW FEATURES ON CHATTER TAB?A. LIKEB. @MENTIONC. LIVE UPDATESD. ALL OF THE ABOVEDWHICH OF THE FOLLOWING IS THE NEW WORKFLOW FEATURE OF SPRING11 RELEASE?A. WORKFLOW RULESB. FLOWSC. FIELD UPDATED. OUTBOUND MESSAGESBFIELD SETS WORKS ON BOTH STANDARD AS WELL AS CUSTOM OBJECTS?A. TRUEB. FALSEAWHICH OF THE FOLLOWING SETTINGS DIRECTLY AFFECTS DATE FIELDS TO DISPLAY AS MM/DD/YYYY?A. LOCALEB. TIME ZONEC. LANGUAGED. DEFAULT CURRENCYAWHERE DO YOU GO TO CREATE A LIST VIEW SO THAT YOU CAN SEE IT ON THE CONSOLE, UNDER THE ACCOUNTS OBJECT?A. CREATE A LIST VIEW ON THE CONSOLEB. CREATE A LIST VIEW ON ACCOUNTSC. CREATE A LIST VIEW ON CONTACTSD. CREATE A FIELD ON THE CONSOLEBWHICH OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT DATA VALIDATION?Select all that apply.A. VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT.B. VALIDATION RULES CAN UPDATE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.C. VALIDATION RULES CAN REFERRENCE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.D. IF AN ERROR MESSAGE IS NOT SET, A DEFAULT MESSAGE WILL BE PROMPTED INSTEAD.E. ALL OF THE ABOVEF. NONE OF THE ABOVEA,CWHICH TYPE(S) OF FILE(S) IS ACCESSIBLE THROUGH CONTENT?A. AUDIO FILES.B. PPT AND VIDEO FILES ONLY.C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES.D. FILES ATTACHED TO A CHATTER PROFILE POST.E. VIDEO FILES.F. MICROSOFT® POWERPOINT PRESENTATIONS.CWHAT IS PARALLEL APPROVAL ROUTING?A. WHEN YOU CAN MASS ASSIGN YOUR LOCKED RECORDS TO USERS IN YOUR SAME ROLEB. THE ABILITY TO SEND APPROVAL REQUESTS TO YOURSELF MULTIPLE TIMES, SO YOU CAN APPROVE A RECORDC. THE ABILITY TO TAKE BACK APPROVAL REQUESTS ONCE YOU HAVE SENT THEMD. THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEPDCHATTER DESKTOP IS NOT AVAILABLE IN WHICH SALESFORCE EDITION?A. FREE EDITIONA
  22. 22. 21B. GROUPC. PROFESSIONALD. DEVELOPERE. ENTERPRISEF. CONTACT MANAGERTHE ACCOUNT OWNER, OPPORTUNITY OWNERS, AND CASE OWNERS MAY OR MAY NOT BE THE SAME USER.A. TRUEB. FALSEAWHICH FILE TYPES CAN YOU USE WHEN EXPORTING REPORTS?Select all that apply.A. YOU CAN NOT EXPORT A REPORT. YOU CAN ONLY EMAIL IT.B. COMMA DELIMITED (.CSV)C. EXCEL (.XLS)D. PDFB,CA STANDARD PROFILE THAT HAS STANDARD USER PERMISSIONS AND CAN MANAGE PUBLISHED SOLUTIONS AND SOLUTIONCATEGORIESA. MARKETING PROFILEB. CONTRACT MANAGERC. SYSTEM ADMINISTRATORD. MARKETING USERE. SOLUTION MANAGERETHE REPORT BUILDER IS DIFFERENT FROM THE REPORT WIZARD.A. TRUEB. FALSEASALESFORCE.COM ARCHIVES OLDER ACTIVITIES ACCORDING TO WHICH OF THE FOLLOWING CONDITIONS:Select all that applyA. CLOSED EVENTS 180 DAYS OLDB. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLDC. OPEN TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLDD. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLDE. CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGOB,D,EIF(ISPICKVAL(PICKLIST_FIELD)) HAS THE SAME OUTPUT AS:A. VAL(PICKLIST_FIELD)B. CASE(PICKLIST_FIELD)C. CASE("PICKLIST_FIELD")D. PICKLIST_FIELD(VALUE)BAT THIS CLICK PATH: [SETUP > APP SETUP > CUSTOMIZE > TAB NAMES AND LABELS > RENAME TABS AND LABELS] - YOU CAN RENAMETHE TAB NAMES OF STANDARD OBJECTS.A. TRUEB. FALSEAIS IDENTITY CONFIRMATION NECESSARY IF A USERS IP ADDRESS IS KNOWN AND BROWSER COOKIE EXISTS?A. YESB. NOBARE CUSTOM OBJECT REPORTS ACCESSIBLE WHEN YOU ADD A CUSTOM OBJECT TAB?A. YESB. NOC. ONLY IF THE OBJECT IS NOT RELATED TO ANY OTHER OBJECTB
  23. 23. 22WHAT IS NOT FOUND ON A COMPANY PROFILE?A. LANGUAGE, LOCALE, AND TIME ZONEB. PROFILESC. LICENSESD. STORAGE AND USED SPACEE. MANAGE CURRENCIESF. FISCAL YEARSBCUSTOM REPORT TYPES (CRT) ALLOWS YOU TO BUILD A FRAMEWORK FROM WHICH USERS CAN CREATE AND CUSTOMIZE REPORTS INTHE REPORT WIZARD BUT NOT IN REPORT BUILDER.A. TRUEB. FALSEBA PROFILE IS A COLLECTION OF SETTINGS AND PERMISSIONS THAT DETERMINE WHAT THE USER CAN DO WITH RECORDS THEY HAVEACCESS TO AND HOW THEY VIEW THOSE RECORDS.A. TRUEB. FALSEAWHEN ARE DATA VALIDATION RULES ENFORCED?A. UPON OPENING THE RECORDB. UPON CLOSING THE RECORDC. UPON EDITING A FIELDD. UPON SAVING A RECORDDSYSTEM ADMINISTRATORS HAVE THIS PERMISSION BY DEFAULT:A. NONE OF THESEB. REPORT WIZARDC. REPORT BUILDERD. BOTH REPORT WIZARD AND REPORT BUILDERCTHE SALESFORCE CONSOLE IS AN EXAMPLE OF WHAT?A. APIB. THIRD PARTY WEB INTEGRATION/APPLICATIONC. UID. JAVA SCRIPTCWHAT IS THE CLICK PATH TO ENABLE ENHANCE PROFILE MANAGEMENT?A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACEB. (YOUR NAME) | SETUP | MANAGE USERS | PROFILESC. (YOUR NAME) | SETUP | PROFILES | CUSTOMIZEACUSTOM FORMULA FIELDS CAN REFERENCE OTHER CUSTOM FORMULA FIELDS INCLUDING THEMSELVES.A. TRUEB. FALSEBYOU MUST RUN THE REPORT BEFORE YOU CAN PRINT OR EXPORT IT BECAUSE THE PRINTABLE VIEW AND EXPORT DETAILS BUTTONSARE NOT AVAILABLE IN THE REPORT BUILDER.A. TRUEB. FALSEAWHICH SALESFORCE EDITIONS PROVIDE OPTION FOR CUSTOMIZING PROFILES?Select all that applyA. ALL EDITIONSB. UNLIMITED, DEVELOPER AND ENTERPRISE EDITIONSC. PROFESSIONAL, UNLIMITED, AND DEVELOPER EDITIONSD. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONSE. ALL EXCEPT GROUP EDITIONB,D
  24. 24. 23F. ALL EXCEPT PROFESSIONAL EDITIONHOW MANY PROFILES CAN LOAD IN A SINGLE LIST VIEW WITH ENHANCED PROFILE MANAGEMENT ENABLED?A. 300B. 500C. 200D. 1000CWHAT IS THE MAXIMUM NUMBER OF CONDITIONAL HIGLIGHTING PER REPORT?A. 1B. 3C. 5D. 10E. 20BUSER A MODIFIES A RECORD. THIS MODIFICATION TRIGGERS A WORKFLOW RULE FOR IMMEDIATE EXECUTION THAT INCLUDES A FIELDUPDATE ON THE CURRENT RECORD. AFTER THE EXECUTION IS COMPLETE, WHAT USER WILL BE LISTED UNDER THE LAST MODIFIEDFIELD OF THIS RECORD?A. USER AB. THE DESIGNATED WORKFLOW USERC. THE DEFAULT WORKFLOW USERD. THE LAST USER TO MODIFY THE RECORD PRIOR TO USER AAHOW DOES LOCALE SETTINGS AFFECT YOUR EXPORTED CSV FILE?A. IT DOESNT AFFECT ANYTHING.B. IT DETERMINES THE DELIMITER.C. IT DETERMINES THE ENCODING.D. IT DETERMINES THE ENCRYPTION.BWHAT ARE TWO SOURCES FROM WHICH CASES CAN BE CREATED?A. WEB-TO-LEADB. WEB-TO-WEBC. EMAIL-TO-CASED. CONNECT FOR OUTLOOKC,DWHICH REPORT FORMAT SUMMARIZES DATA IN A GRID AGAINST HORIZONTAL AND VERTICAL CRITERIA AND PROVIDES TOTALS FORBOTH ROWS AND COLUMNS?A. SUMMARYB. MATRIXC. TABULARBEVERY PROFILE, INCLUDING PROFILES ASSOCIATED WITH CUSTOMER PORTAL USERS MUST HAVE AT LEAST ONE VISIBLE APP.A. TRUEB. FALSEBWHICH STATEMENTS ARE TRUE ABOUT CLOUD SCHEDULER?Select all that applyA. IT IS AVAILABLE IN GROUP, PROFESSIONAL, ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS ONLY.B. CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS.C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEAD, AND PERSON ACCOUNTDETAIL PAGES.D. MEETING ORGANIZERS CAN NOT USE CLOUD SCHEDULER TO REQUEST MEETINGS WITH CUSTOMERS, AND HAVE CUSTOMERS SELECTPREFERRED TIMES BEFORE CONFIRMING THE MEETING.E. ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEWCLOUD SCHEDULER QUICK SETUP METHOD.B,C,ECLIENTS DO NOT HAVE TO ENABLE CUSTOMIZABLE FORECASTING BEFORE THEY CAN ASK SALESFORCE.COM TO ACTIVATE TERRITORYMANAGEMENT.B
  25. 25. 24A. TRUEB. FALSEWHAT HAPPENS WHEN YOU CONVERT A LEAD AND AN EXISTING ACCOUNT AND CONTACT HAVE THE SAME NAME AS THE ONESPECIFIED ON THE LEAD?A. THE ACCOUNT AND CONTACT WILL AUTOMATICALLY BE OVERWRITTEN.B. A NEW ACCOUNT AND CONTACT WILL BE CREATED WITH DIFFERENT SALESFORCE ID.C. YOU CAN CHOOSE TO UPDATE THE EXISTING ACCOUNT AND CONTACT.D. THE RECORDS WILL AUTOMATTICALLY UPDATE.E. THE CONVERSION WILL FAIL.CYOU CANNOT USE THE BROWSERS PRINT FUNCTION TO PRINT REPORTS.A. TRUEB. FALSEBTHIS HELPS YOU MANAGE THE COMPLETE LIFECYCLE OF CUSTOMER SERVICE, FROM LOGGING CASES TO SUGGESTING AND DELIVERINGSOLUTIONS ACROSS MULTIPLE CHANNELS, INCLUDING WEB SELF-SERVICE AND LIVE AGENT SUPPORTA. IDEASB. COMMUNITYC. SALES CLOUDD. SALES CLOUD2E. SERVICE CLOUD2F. NONE OF THE ABOVEEHOW MANY WORKFLOW RULES CAN YOU CREATE PER ENTITY?A. 5B. 10C. 15D. 20E. 25F. 50G. THERE IS NO LIMITH. YOU CANNOT CREATE A WORKFLOW RULE ON AN ENTITYFWHAT IS THE DEFAULT REPORT FORMAT FOR NEW REPORTS CREATED IN REPORT BUILDER?A. SUMMARYB. TABULARC. MATRIXBWHICH OF THE FOLLOWING IS PART OF THE SALES CLOUD 2?Select all that applyA. ACCOUNTS AND CONTACTSB. CASESC. MARKETING AND LEADSD. SOLUTIONSE. CONTENT LIBRARYF. OPPORTUNITIES AND QUOTESA,C,E,FWHICH OF THE FOLLOWING ARE STANDARD SALESFORCE APPLICATIONS?A. IDEASB. CAMPAIGNSC. ADMINISTRATIOND. CALL CENTERE. SALES CENTERDWHICH IS A CONSIDERATION WHEN CREATING A DRILL-TO-DETAIL DASHBOARD COMPONENT?A. THE DASHBOARD COMPONENT TYPE MUST BE A GAUGE.B. DRILL-TO-DETAIL MUST BE ENABLED ON THE CUSTOM REPORT TYPE.D
  26. 26. 25C. THE SOURCE REPORT MUST BE STORED IN THE DRILL-TO-DETAIL FOLDER.D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NAME, RECORD OWNER, OR FEED POSTWHICH CAN BE ACCESSED BY A CHATTER FREE USER?Select all that applyA. PEOPLEB. CONTENTC. PROFILESD. GROUPSE. FILESF. LEADSA,B,D,ETHIS TYPE OF RELATIONSHIP LINKS TWO OBJECTS TOGETHER, BUT IT HAS NO EFFECT ON DELETION, RECORD OWNERSHIP, OR SECURITY,AND THE LOOKUP RELATIONSHIP FIELD IS NOT REQUIRED IN THE PAGE LAYOUT.A. LOOKUP RELATIONSHIPB. MASTER-DATAIL RELATIONSHIPC. MASTER-DETAIL-SUB DETAIL RELATIONSHIPAWHEN YOU DELETE A CONTACT, ITS ASSOCIATED CAMPAIGN MEMBER RECORD IS DELETED AS WELL.A. TRUEB. FALSEADATA VALIDATION RULES ARE NOT SUPPORTED IN WHICH SALESFORCE EDITION?A. CONTACT MANAGERB. GROUPC. PROFESSIONALD. DEVELOPERE. UNLIMITEDF. ALL EDITIONS ARE SUPPORTEDFIDENTIFY THE TRUE STATEMENTS ABOUT THE WORKFLOW APPROVAL PROCESS?Select all that applyA. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORDB. YOU CAN FORWARD AN EMAIL APPROVAL REQUEST TO ANOTHER EMAIL ADDRESSC. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUESTD. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGEE. APPROVERS CAN ONLY ACCESS AN APPROVAL PAGE FROM THE APPLICATIONA,C,DPRINTABLE VIEW DOES NOT SAVE ALL THE REPORT FORMATTING.A. TRUEB. FALSEBTIME-DEPENDENT WORKFLOW WILL NOT WORK WITH WHICH TYPE OF WORKFLOW EVALUATION CRITERIA?A. ONLY WHEN A RECORD IS CREATEDB. EVERY TIME A RECORD IS CREATED OR EDITEDC. EVERY KIND OF WORKFLOW EVALUATION CRITERIAD. WHEN A RECORD IS EDITED AND IT DIDNT PREVIOUSLY MEET THE RULE CRITERIABUP TO 25 CUSTOM LOOKUP FIELDS CAN BE DEFINED PER OBJECT.A. TRUEB. FALSEASPRING 11 INCLUDES A MANAGED VERSION OF CHATTER DESKTOP FOR ENTERPRISE DEPLOYMENTS, AND ADMINISTRATION CONTROLSFOR CONTROLLING ACCESS TO CHATTER DESKTOP IN YOUR ORGANIZATION.A. TRUEB. FALSEA
  27. 27. 26RECORD LOCKING PREVENTS USERS FROM EDITING A RECORD ONLY IF THEY HAVE CERTAIN FIELD-LEVEL SECURITY OR SHARINGSETTINGS.A. TRUEB. FALSEBCAN A STANDARD USER PROFILE IMPORT MEMBERS INTO A CAMPAIGN?A. YESB. NOC. ONLY IF THEY HAVE "IMPORT CAMPAIGN MEMBERS" PERMISSION CHECKEDD. ONLY IF THEY HAVE "MODIFY ALL DATA" PERMISSION CHECKEDBTHE RECORD OWNER IS A USER OR A QUEUE THAT HAS CONTROL OR RIGHTS TO A PARTICULAR DATA RECORD.A. TRUEB. FALSEASTANDARD REPORTS ARE VISIBLE THROUGH THE REPORTS SEARCH.A. TRUEB. FALSEBA SYSTEM ADMINISTRATOR CAN EDIT A PROFILE TO:Select all that applyA. PREVENT A USER FROM VIEWING CUSTOM TABSB. PREVENT THE USE OF MASS EMAILC. DENY A USER ACCESS TO OTHER USERS LEADSA,BWHAT IS A DASHBOARD MADE OF?Select all that applyA. TABLESB. SUMMARY REPORTSC. CHARTSD. GAUGESA,C,DWHAT IS ONE ADVANTAGE OF SALESFORCE CRM?A. COMPANIES CAN SEAMLESSLY INTEGRATE THEIR SERVERS TO SALESFORCE DATABASE FOR FASTER PERFORMANCE.B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION.C. IN HOUSE SERVERS CAN BE ACQUIRED CHEAPER THAN NORMALD. NONE OF THE ABOVEE. ALL OF THE ABOVEBMAIL MERGE IS AVAILABLE IN WHICH SALESFORCE EDITIONS?A. ALL EXCEPT PROFESSIONALB. PROFESSIONAL AND ENTERPRISEC. PROFESSIONAL, DEVELOPER AND ENTERPRISED. ENTERPRISE AND DEVELOPER ONLYE. DEVELOPER, ENTERPRISE AND UNLIMITED ONLYF. ALL EDITIONSFIF THE SYSTEM ADMINISTRATOR SET A USER TO CREATE ONLY A CERTAIN RECORD TYPE, THIS USERS ABILITY TO VIEW OTHER RECORDTYPES IS AFFECTED.A. TRUEB. FALSEBWHAT IS THE MAXIMUM NUMBER OF VALUES YOU CAN HAVE IN A PICKLIST?A. 500B. 250C. 600D. 1000A
  28. 28. 27E. 2000WHEN CONVERTING A LEAD, WHAT VALUES ARE TRANSFERRED TO THE OPPORTUNITY?Select all that apply:A. AMOUNT = LEAD AMOUNTB. CLOSE DATE = TODAYC. CLOSE DATE = LAST DAY IN FISCAL QUARTERD. STAGE = FIRST STAGE IN LISTC,DWHAT IS THE MAXIMUM OF TIME TRIGGERS PER WORKFLOW RULE?A. 5B. 10C. 15D. 20E. 25BSALESFORCE IS WHICH OF THE FOLLOWINGSelect all that applyA. SALESFORCE AUTOMATIONB. MARKETING MANAGEMENTC. CUSTOMER SUPPORT MANAGEMENTD. CAMPAIGN MANAGEMENTA,B,CWHICH OF THE FOLLOWING RELATIONSHIPS ARE CORRECT?A. LEADS, CONTACTS, AND OPPORTUNITIES CAN BE ASSOCIATED TO ONLY ONE CAMPAIGNB. LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGNC. LEADS, OPPORTUNITIES CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, CONTACTS CAN ONLY HAVE ONE CAMPAIGNBA WORKFLOW APPROVAL PROCESS MAY BE USED FOR ALL OF THE FOLLOWING OBJECTS EXCEPT:A. OPPORTUNITYB. USERSC. ASSETSD. CONTRACTSBWHICH OF THE FOLLOWING FEATURES IS NOT AVAILABLE IN PROFESSIONAL EDITION?A. BIG DEAL ALERTB. WORKFLOWC. ACCOUNT SHARING RULESD. MULTI-CURRENCYBTHE FORMULA EDITOR MAY BE USED IN ALL OF THE FOLLOWING PLACES EXCEPTA. S-CONTROLB. FORMULA FIELDC. DEFAULT VALUES ON STANDARD FIELDSCIF YOU ARE ADDED TO A SALES TEAM WITH READ/WRITE ACCESS YOU THEN HAVE THE ABILITY TO EXTEND SHARING ON THEOPPORTUNITY TO OTHER USERS.A. TRUEB. FALSEBA WORKFLOW RULE CAN ONLY BE TRIGGERED WHEN A RECORD IS CREATED.A. TRUEB. FALSEBWHICH OF THE FOLLOWING FIELDS CANNOT BE A CONTROLLING FIELD FOR DEPENDENT PICKLISTSA. STANDARD PICKLISTB. CUSTOM PICKLISTC
  29. 29. 28C. CUSTOM MULTI-SELECT PICKLISTD. STANDARD CHECKBOXE. CUSTOM CHECKBOXWHEN YOU HAVE EXCEEDED YOUR GENERAL STORAGE LIMIT, YOU CAN USE YOUR COMPLIMENTARY DOCUMENT STORAGE FORADDITIONAL SPACE.A. TRUEB. FALSEBTO MAKE A FIELD REQUIRED, WHICH OF THE FOLLOWING IS USED (PICK THE BEST POSSIBLE ANSWER)A. PAGE LAYOUTB. FIELD LEVEL SECURITYC. PROFILED. BOTH PAGE LAYOUT AND FIELD LEVEL SECURITYAWHAT TYPE OF INFORMATION CANNOT BE SHOWN WITH AN S-CONTROL DASHBOARD COMPONENT?A. COMBINATION OF TWO OTHER DASHBOARD COMPONENTSB. EXTERNAL FEED OF DATAC. DATA WAREHOUSE INFORMATIOND. FLASH REPRESENTATIONS OF DATABA NEW LIST VIEW CAN BE CREATED FROM WITHIN THE CONSOLEA. TRUEB. FALSEBALL OF THE FOLLOWING ARE DEFAULT ACCOUNT RECORD TYPES WITH CLIENT MANAGEMENT EXCEPT:A. ACCOUNT TAB DEFAULTB. BUSINESS ACCOUNT DEFAULTC. PERSON ACCOUNT DEFAULTD. PARTNER ACCOUNT DEFAULTDYOU MUST BE A USER OF SALESFORCE.COM IN ORDER TO RECEIVE AN EMAIL NOTIFICATION IN THE CASE ESCALATION PROCESSA. TRUEB. FALSEBIF A LEAD IS CONVERTED WITHOUT A VALUE IN THE COMPANY FIELD, WHAT HAPPENS?A. A BUSINESS ACCOUNT IS CREATEDB. A PERSON ACCOUNT IS CREATEDC. YOU WILL BE PROMPTED TO DECIDE WHETHER TO CREATE A PERSON OR A BUSINESS ACCOUNTD. NOTHINGBWHICH OF THE FOLLOWING BEST DESCRIBES THE OPPORTUNITY STAGE HISTORY RELATED LIST?A. BY DEFAULT THE LIST SHOWS ALL CHANGES MADE ON THE OPPORTUNITY RECORDB. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGESC. THE LIST CAN BE CUSTOMIZED TO SHOW CHANGES TO SPECIFIC FIELDS ON THE OPPORTUNITYD. NONE OF THE ABOVEBAN APPROVAL PROCESS BEGINS WHEN A RECORD IS:A. CREATEDB. SAVEDC. EDITEDD. SUBMITTED FOR APPROVALDTIME BASED WORKFLOW CAN BE TRIGGERED EVERY TIME A RECORD IS CREATED OR EDITEDA. TRUEB. FALSEB
  30. 30. 29WHEN YOU ADD A CUSTOM OBJECT TAB, ALL OF THE FOLLOWING WILL BE ACCESSIBLE WITH THE OBJECT EXCEPTA. RECENT ITEMSB. SIDEBAR SEARCHC. ADDED TO NEW LINK/CREATE NEW OBJECT DROP DOWND. CUSTOM OBJECT REPORTSDWHEN YOU DELETE A LEAD FROM A CAMPAIGN, IT DELETES THE LEAD RECORD ITSELF.A. TRUEB. FALSEBWHICH OF THE FOLLOWING SF APPLICATIONS ENABLES ORGANIZATIONS TO SPEED AND STREAMLINE ALL PHASES OF SALES?A. SF IDEASB. SF CONTENTC. SF AUTOMATIOND. SF CUSTOMER SERVICE AND SUPPORTCALL OF THE FOLLOWING OBJECTS MAY HAVE A QUEUE EXCEPTA. ACCOUNTSB. CASESC. LEADSD. CUSTOM OBJECTSAYOU CAN USE STANDARD REPORTS WHEN CREATING DASHBOARDSA. TRUEB. FALSEBCASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER DOES WHICH OF THE FOLLOWINGACTIONS?A. READS THE CASEB. ADDS A RELATED COMMENT TO THE CASEC. ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORDD. EDITS THE CASEE. ALL OF THE ABOVEDWHO CAN SELECT THE "SHARING" BUTTON ON ACCOUNT AND OPPORTUNITY RECORDS?A. THE RECORD OWNER, SYSTEM ADMINISTRATOR, AND A USER SHARED TO THE RECORDB. THE RECORD OWNER, A USER SHARED TO THE RECORD, AND ANY USER ABOVE THE RECORD OWNER IN THE ROLE HIERARCHYC. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATORD. THE RECORD OWNER AND SYSTEM ADMINISTRATORCWHICH OF THE FOLLOWING COMPONENTS IS THE CENTRAL REPOSITORY TO MANAGE ALL PRESENTATIONS, COLLATERAL ANDDOCUMENTS?A. ACCOUNTS AND CONTACTSB. CONTENT LIBRARYC. REAL-TIME ANALYTICSD. PARTNERBYOU ARE WORKING WITH A PROFESSIONAL EDITION ORGANIZATION. THEY WISH TO INSTALL THE EXPENSE TRACKER, WHICH REQUIRESTHE USE OF 4 CUSTOM TABS, 3 CUSTOM OBJECTS, AND ONE CUSTOM APP. IF THE COMPANY IS ALREADY USING 4 APPLICATIONS, 36CUSTOM OBJECTS, AND 7 CUSTOM TABS, WHAT WILL HAPPEN WHEN THEY TRY TO INSTALL EXPENSE TRACKER?A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOMTABSB. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOMOBJECTSC. THE INSTALLATION WILL SUCCEEDD. THE INSTALLATION WILL SUCCEED, BUT ONLY THE REPORTSA
  31. 31. 30WHAT TYPE OF REPORT CANNOT BE USED TO RUN A DASHBOARD REPORT?A. TABULARB. MATRIXC. SUMMARYD. NONE OF THE ABOVEAYOUR ORGANIZATION IS A US-BASED COMPANY WITH A DEFAULT CURRENCY OF US DOLLARS. AS A SALES REP, YOUR PERSONALCURRENCY IS SET TO BRITISH POUNDS. YOU CREATE AN OPPORTUNITY WITH A CURRENCY IN BRITISH POUNDS. THE ADMINISTRATORUPDATES THE CURRENCY CONVERSION RATES. WHICH OF THE FOLLOWING BEST DESCRIBES WHAT HAPPENS TO THE AMOUNT OF YOURBRITISH-POUND-BASED OPPORTUNITY?A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES.B. THE OVERALL OPPORTUNITY AMOUNT AND CONVERTED AMOUNT IN A REPORT CHANGESC. ONLY NEWLY CREATED OPPORTUNITIES REFLECT THE CHANGED. ONLY HISTORICALLY CREATED OPPORTUNITIES REFLECT THE CHANGEACUSTOM LINKS CAN BE USED FOR THE FOLLOWING:A. LAUNCHING AN EXTERNAL URLB. RUNNING AN S CONTROLC. RUNNING A REPORTD. ALL OF THE ABOVEDIT IS POSSIBLE TO SHARE A CUSTOM OBJECT RECORD MANUALLY.A. TRUEB. FALSEAYOU CAN CUSTOMIZE THE OPPORTUNITY STAGE HISTORY RELATED LIST ON AN OPPORTUNITY PAGE LAYOUT.A. TRUEB. FALSEBIT IS POSSIBLE TO VIEW A FORECAST BASED ON ALL OF THE FOLLOWING EXCEPT:A. TERRITORYB. PRODUCT FAMILYC. DATE RANGED. SALES TEAMDWHICH OF THE FOLLOWING DOES A PROFILE CONTROL?A. USERNAME AND PASSWORDB. ROLE LEVEL ACCESSC. READ, CREATE, EDIT, AND DELETE PERMISSIONSD. SHARING RULESCIF A LEAD WITH A SINGLE MARKETING CAMPAIGN IS CONVERTED, THE CAMPAIGN INFORMATION WILL MAP TO THE NEWLY CREATEDCONTACT AND OPPORTUNITY RECORD AUTOMATICALLY.A. TRUEB. FALSEAWHEN A MANAGER OVERRIDES A SUBORDINATES FORECAST, THE SUBORDINATE CAN SEE THE MANAGERS OVERRIDEA. TRUEB. FALSEARELATED LISTS DISPLAY THE MANY SIDE OF A ONE-TO-MANY RELATIONSHIPA. TRUEB. FALSEACASE ASSIGNMENT RULES ARE BASED ON ELAPSED TIMEA. TRUEB
  32. 32. 31B. FALSEWHICH OF THE FOLLOWING ARE TRUE ABOUT MASTER/DETAIL RELATIONSHIPS IN CUSTOM OBJECTS?CHOOSE 2 ANSWERSA. SHARING IS INHERITED FROM PARENTB. CHILD NEEDS TO BE MANUALLY DELETED WHEN PARENT IS DELETEDC. ONLY CHILD FIELDS ARE AVAILABLE FOR REPORTINGD. LOOKUP FIELD IN CHILD IS REQUIREDA,DWHEN TEST DRIVING AN APPLICATION ON THE APPEXCHANGE DIRECTORY, IT IS NOT POSSIBLE TO VIEW THE S-CONTROLCONFIGURATIONS OF THAT APPLICATIONA. TRUEB. FALSEBVALIDATION RULES MAY EVALUATE AN OPPORTUNITY LINE ITEM AGAINST THE OPPORTUNITY ITS ASSOCIATED WITH.A. TRUEB. FALSEAAN S-CONTROL MAY BE ALL OF THE FOLLOWING EXCEPT:A. HTMLB. XMLC. URLD. SNIPPETBIF A PROFILE DOES NOT HAVE ACCESS TO AN APPLICATION, THAT PROFILE WILL ALSO NOT HAVE ACCESS TO THE TABS AND OBJECTS OFTHAT APPLICATION.A. TRUEB. FALSEBWHICH TYPE OF FIELD CANNOT BE UNIVERSALLY REQUIRED?A. LOOKUPB. TEXTC. EMAILD. NUMBERACUSTOM WEB TAB MAY CONSIST OF ALL THE FOLLOWING EXCEPT:A. A URLB. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANIZATIONS NAMEC. AN S-CONTROLD. AN S-CONTROL SNIPPETBCUSTOM LEAD FIELDS CAN BE MAPPED TO WHICH SETS OF OBJECTS IN SALESFORCE.COM?A. ACCOUNT, CONTACT, OPPORTUNITY, OR CAMPAIGNSB. ACCOUNT, CONTACT, OR OPPORTUNITYC. ACCOUNT OR CONTACT ONLYD. CONTACT OR OPPORTUNITY ONLYBYOU CAN MAP A CUSTOM LEAD FIELD TO ONLY ONE OF THE FOLLOWING OBJECTS AT A SINGLE INSTANCE.Select all that applyA. ACCOUNTB. CONTACTSC. CASESD. OPPORTUNITIESA,B,DONCE A FIELD IS HIDDEN FROM A PROFILE USING FIELD LEVEL SECURITY, A USER ASSOCIATED TO THAT PROFILE CAN STILL SEE THEFIELD USING THE FOLLOWING:A. LIST VIEWSD
  33. 33. 32B. REPORTSC. SEARCHD. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALLIT IS POSSIBLE TO RELATE A PERSON ACCOUNT TO A CONTACT ON A BUSINESS ACCOUNT.A. TRUEB. FALSEBYOUR CUSTOMER IS USING PROFESSIONAL EDITION. THEY WANT THE ABILITY TO TRIGGER AN EMAIL EVERY TIME AN OPPORTUNITYREACHES 90% AND THE AMOUNT OF THE OPPORTUNITY IS ONE MILLION DOLLARS. WHAT IS THE BEST WAY TO ACCOMPLISH THIS?A. BIG DEAL ALERTB. WORKFLOW RULEC. ESCALATION RULE ENTRYD. ASSIGNMENT RULE ENTRYAHOW IS THE EXPECTED REVENUE CALCULATED FOR AN OPPORTUNITY?A. AMOUNT MULTIPLIED BY THE TOTAL PRICE OF ALL OPPORTUNITY LINE ITEMSB. THE SALES PRICE ON ANY LINE ITEM TIMES THE PROBABILITY OF THE OPPORTUNITYC. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITYD. AMOUNT MULTIPLIED BY THE DISCOUNT PERCENTCA SYSTEM ADMINISTRATOR WANTS TO RESTRICT THE ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS WITH THE PLATINUMSALES RECORD TYPE. WHAT OPTIONS DOES HE HAVE?A. TAKE AWAY THE ABILITY FOR THE SALES REP USERS TO CREATE NEW RECORDSB. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERSC. MAKE THE RECORD TYPE HIDDEN TO ALL SALES REP USERS AND THEN A SHARING RULE TO SHARE IT TO THOSE THAT NEED ITD. UPDATE THE ORG WIDE DEFAULTS TO PRIVATEBWHAT SHOULD A SYSTEM ADMINISTRATOR USE TO DISABLE ACCESS TO A CUSTOM APPLICATION FOR A GROUP OF USERS?A. PROFILESB. SHARING RULESC. WEB TABSD. PAGE LAYOUTSAWHEN CONTROLLING AND DEPENDENT FIELDS ARE AVAILABLE IN CONNECT OFFLINE...A. YOU WILL BE ABLE TO EDIT ONE, WITH IT AUTOMATICALLY UPDATING THE OTHERB. THE LOGIC BETWEEN THEM IS NOT AVAILABLEC. YOU CAN ONLY EDIT THE CONTROLLING FIELDD. YOU CAN ONLY EDIT THE DEPENDENT FIELDBWHICH ITEMS CAN TRIGGER WORKFLOW RULES?Choose 2 answers.A. CHATTER POSTSB. CUSTOM OBJECTSC. USER RECORDSD. CAMPAIGN MEMBERSB,DWhat does the SFDC Workflow Acronym TEFO stand for? TasksEmail AlertField UpdateOutbound MessageA WORKFLOW RULE CONTAINS AN ACTION THAT SENDS A TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH INCLUDESMULTIPLE USERS. WHEN THE WORKFLOW RULE IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?A. ALL USERS IN THE GLOBAL SALES MANAGERS ROLE.B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.C. A SINGLE USER IN THE GLOBAL SALES MANAGERS ROLE.B
  34. 34. 33D. THE DEFAULT WORKFLOW USER.IF AN ADMINISTRATOR WOULD LIKE TO EXPORT A REPORT AND KEEP IT IN THE SAME FORMAT AS THE REPORT IN SALESFORCE, THEYWILL NEED TO:Choose 2 answers.A. THERE IS NOT A WAY TO PRESERVE THE FORMATB. USE THE PRINTABLE VIEWC. CONNECT FOR OFFICEB,CSALES REPRESENTATIVES AT UNIVERSAL CONTAINERS NEED ASSISTANCE FROM PRODUCT MANAGERS WHEN SELLING CERTAINPRODUCTS. PRODUCT MANAGERS DO NOT HAVE ACCESS TO OPPORTUNITIES, BUT NEED TO GAIN ACCESS WHEN THEY ARE ASSISTINGWITH A SPECIFIC DEAL. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?A. NOTIFY THE PRODUCT MANAGER USING OPPORTUNITY UPDATE REMINDERS.B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.C. USE SIMILAR OPPORTUNITIES TO SHOW OPPORTUNITIES RELATED TO THE PRODUCT MANAGER.D. ENABLE ACCOUNT TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.BAN ADMINISTRATOR WANTS TO SETUP IDEAS AND ANSWERS FOR THEIR ORGANIZATION. WHAT CAN THEY USE IN BOTH OF THESE?A. STATUSB. COMMUNITY EXPERTC. CATEGORIESD. SHARING RULESCWHAT IS TRUE ABOUT THE WORKFLOW FEATURE IN SALESFORCE?Choose 2 answers.A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY.C. WORKFLOW TASKS ARE NOT TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.D. WORKFLOW ALERTS ARE TRACKED IN THE ACTIVITY HISTORY.A,BUNIVERSAL CONTAINERS NEEDS TO TRACK THE MANUFACTURER AND MODEL FOR SPECIFIC CAR COMPANIES. HOW CAN THE SYSTEMADMINISTRATOR ENSURE THAT THE MANUFACTURER SELECTED INFLUENCES THE VALUES AVAILABLE FOR THE MODEL?A. CREATE THE MANUFACTURER FIELD AS A DEPENDENT PICKLIST AND THE MODEL AS A CONTROLLING PICKLIST.B. CREATE A LOOKUP FIELD FROM THE MANUFACTURER OBJECT TO THE MODEL OBJECT.C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.D. CREATE A MULTI-SELECT PICKLIST FIELD THAT INCLUDES BOTH MANUFACTURERS AND MODELS.CA SALES REP NEEDS TO CREATE A SCHEDULE FOR HIS OPPORTUNITY PRODUCTS. WHAT TYPES CAN HE CREATE?Choose 2 answers.A. FORECASTB. QUOTAC. REVENUED. PRODUCTSE. QUANTITYF. QUALITYC,EAN OPPORTUNITY RECORD, CREATED WITH A CLOSE DATE OF JULY 30, MEETS THE CRITERIA OF A TIME-DEPENDENT WORKFLOW RULE.THE TIME-DEPENDENT ACTION IS SCHEDULED FOR JULY 23. WHAT HAPPENS IF THE OPPORTUNITY IS EDITED BEFORE JULY 23 AND NOLONGER MEETS THE CRITERIA?A. THE TIME-DEPENDENT ACTION IS PUT ON HOLD.B. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 23.C. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 30.D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.DWHICH OF THE FOLLOWING ACTIONS ARE AVAILABLE WHEN CREATING OR USING WORKFLOW?Choose 3 answers.A. CREATE A NEW TASK.B. SEND AN EMAIL ALERT.A,B,E
  35. 35. 34C. CREATE A NEW CALENDAR EVENT.D. CREATE A NEW RECORD.E. UPDATE A FIELD VALUE.AN ADMINISTRATOR CHANGED THE ORGANIZATIONS DEFAULT LANGUAGE FROM ENGLISH TO SPANISH. WHAT MUST END USERS DOTO SEE THIS CHANGE?A. LOGOUT, THEN LOG IN AGAIN.B. NOTHING—THEYLL SEE THE APPLICATION IN SPANISH IMMEDIATELY.C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.D. REFRESH THEIR BROWSER.CSELECT THE ORDER IN WHICH THE WORKFLOW ACTIONS FIRE IN SALESFORCE.A. FIELD UPDATES, OUTBOUND MESSAGES, EMAIL ALERTS, TASKSB. FIELD UPDATES, TASKS, EMAIL ALERTS, OUTBOUND MESSAGESC. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULESD. EMAIL ALERTS, OUTBOUND MESSAGES, FIELD UPDATES, TASKSCUNLIKE BUSINESS ACCOUNTS, PERSON ACCOUNTS DO NOT HAVE:A. WORKFLOW CAPABILITIESB. STANDARD FIELDSC. CONTACT RELATED LISTCWHICH PROFILE IS A STANDARD PROFILE? SELECT ALL THAT APPLY.Choose 2 answers.A. SALES USERB. MARKETING USERC. INVOICE MANAGERD. CONTRACT MANAGERB,DWHAT CAPABILITIES DOES A SYSTEM ADMINISTRATOR HAVE FOR TASKS?Choose 2 answers.A. RECORD TYPES CAN BE CREATED FOR TASKSB. TASKS CAN HAVE MULTI DAY EVENTS AND ALL DAY EVENTSC. SHARING RULES CAN BE USED TO RESTRICT ACCESS TO TASKSD. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY)A,DTO TRACK REVENUE GAIN OR LOSS BASED ON CURRENCY FLUCTUATIONS, YOU MUST IMPLEMENT WHAT FEATURE?A. MULTI-CURRENCYB. SANDBOXC. TERRITORY MANAGEMENTD. ADVANCED CURRENCY MANAGEMENTDGAUGE AND METRIC DASHBOARD COMPONENT TYPES ARE BASED ON WHAT FROM A REPORT?A. CHARTB. GRAND TOTALC. AVERAGED. SUMBLEADS CAN BE IMPORTED WITH WHAT KIND OF CURRENCY?A. ACTIVE OR INACTIVEB. ACTIVE ONLYC. INACTIVE ONLYAWHICH OBJECTS INCLUDE DEFAULT BUSINESS PROCESSES?Choose 4 answers.A. LEADSB. OPPORTUNITIESC. CAMPAIGNSA,B,D,E
  36. 36. 35D. CASESE. SOLUTIONSWHAT IMPACT DOES AN AUTOMATED CASE USER HAVE?A. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ESCALATED OR CLOSED BYANOTHER USER.B. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THEASSIGNMENT RULES AND WHEN A CASE IS ESCALATEDC. THE AUTOMATED CASE USER WILL NEVER BE LISTED IN THE CASE HISTORY.D. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS ASSIGNED USING THE ASSIGNMENT RULES, AWORKFLOW RULE IS TRIGGERED ON THE CASE, OR ESCALATED.BA SYSTEM ADMINISTRATOR WANTS TO UTILIZE PUBLIC GROUPS TO ESTABLISH SHARING IN THE SYSTEM. WHAT CAN THEY NOT USEPUBLIC GROUPS FOR?Choose 2 answers.A. DELETE USER ACCOUNTS IN THE SYSTEMB. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUPC. THEY CAN BE USED WITH SHARING RULESD. THEY CAN BE USED TO MANUALLY SHARE A RECORDA,BYOU CAN CREATE CUSTOM SUMMARY FORMULAS REFERENCING CUSTOM FORMULA FIELDS.A. TRUEB. FALSEAWHICH STATEMENT ABOUT CUSTOM SUMMARY FORMULAS IN REPORTS IS TRUE?Choose 2 answers.A. REPORTS CAN BE GROUPED BY A CUSTOM SUMMARY FORMULA RESULT.B. CUSTOM SUMMARY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT.C. CUSTOM SUMMARY FORMULAS CAN REFERENCE ANOTHER CUSTOM SUMMARY FORMULA.D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE.B,DWHERE ARE FOLDERS USED? (SELECT ALL THAT APPLY)Choose 2 answers.A. DASHBOARDSB. REPORTSC. LIST VIEWSD. CASESA,BWHEN A USER REFRESHES A DASHBOARD IT IS REFRESHED FOR:A. EVERYONE WHO HAS ACCESS TO THE DASHBOARD.B. ONLY THE USER THAT REFRESHED ITC. ALL USERS IN THE SAME ROLE AS THE USER THAT REFRESHED ITD. ONLY THE RUNNING USERAIF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO AN OBJECT?A. PROFILEB. ROLE HIERARCHYC. RECORD TYPED. PAGE LAYOUTAWHAT CAN AN EMAIL TEMPLATE CONTAIN? CHOOSE ALL THAT APPLY.Choose 3 answers.A. ATTACHED FILEB. MACROC. TEXTD. MERGE FIELDA,C,D
  37. 37. 36WHICH IS A CAPABILITY OF EMAIL-TO-CASE?Choose 3 answers.A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN A CASE ISCREATED VIA EMAIL-TO-CASEB. ALL CUSTOMER EMAIL REPLIES, INCLUDING ATTACHMENTS, RELATED TO A CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE.C. ADMINISTRATORS CAN CONFIGURE SETTINGS SO THAT CONTENTS OF AN EMAIL CAN BE MAPPED TO CUSTOM CASE FIELDS.D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGEDBEFORE AN ISSUE IS RESOLVED.E. A CLOSED CASE CAN BE REOPENED BY INCLUDING THE TEXT REOPEN IN THE SUBJECT LINE OF AN EMAIL RELATED TO A CASE.A,B,DWHICH OF THE FOLLOWING IS INLINE EDITING NOT SUPPORTED?Choose 4 answers.A. SYSTEM FIELDSB. CASE STATUSC. RELATED LISTSD. CONTACT PHONE NUMBERE. LIST VIEWSF. READ-ONLY FIELDSG. CALCULATED FIELDSA,C,F,GWHY MIGHT TEAMS BE UTILIZED?Choose 2 answers.A. LEAD MANAGEMENTB. REPORTINGC. SHARINGD. CAMPAIGN MANAGEMENTB,CHOW MANY OBJECTS MAY BE IMPORTED OR UPDATED USING THE DATA LOADER?A. 1B. 2C. 5D. 10AWHEN A USER WITH PENDING APPROVAL REQUESTS LEAVES AN ORGANIZATION. WHAT CAN AN ADMIN DO WITH THE PENDINGREQUEST?Choose 2 answers.A. MASS REMOVE FROM THE APPROVAL PROCESSB. NOTHING CAN BE DONE WITH THE REQUESTSC. MASS TRANSFER THE PENDING APPROVALSD. MASS UPDATE WITH THE IMPORT WIZARDA,CWHAT SHOULD A SYSTEM ADMINISTRATOR CONSIDER BEFORE IMPORTING A SET OF RECORDS INTO SALESFORCE?Choose 2 answers.A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD.B. CURRENCY FIELD VALUES WILL DEFAULT TO THE PERSONAL CURRENCY OF THE RECORD OWNER.C. DATA SHOULD BE DE-DUPLICATED IN THE IMPORT FILE PRIOR TO IMPORT.D. VALIDATION RULES ARE NOT TRIGGERED WHEN IMPORTING DATA USING THE IMPORT WIZARDA,BWhich ones are true about Lead Assignment Rules?Choose 2 answers.A. Activating a rule when another is currently active, deactivates the later as there can only be one active Lead Assignment Rule at atime.B. All active Lead Assignment rules fire in the sequence they are listed in the Lead Assignment Rules page.C. Rules can set the record type of new leads that are imported without record types.D. If you add a rule entry and not assign a sort order to fire last among all other entries in the same rule.A,CWhat happens when you convert a Lead?Choose 2 answers.A. Leads that are members of multiple campaign will display all associated campaigns in the Campaign Influence related list of theB,D
  38. 38. 37opportunity.B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.C. Regardless if the lead is a member of a campaign or not, you have to manually add influential campaigns to the Campaign Influencerelated list.D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the PrimaryCampaign Source in the Campaign Influence Related list.What will prevent a System Administrator from deleting a custom object?A. If that object is in a Master-Detail relationship.B. When it is referrenced in a formula field from in other objects.C. When there is an active approval process on the object.D. If that object is a target of an analytic snapshot.DWhat is required when creating a new Custom Object Tab?Choose 2 answers.A. A custom or standard object that has no tab yet.B. A standard or custom Tab Style.C. A Splash page.D. Visibility to at least User Profile.A,BWhich ones are true about the HTML Email Tracking feature in Salesforce CRM?Choose 2 answers.A. You can track the date an email was first opened, the number of times it was opened, and the date it was most recently opened.B. HTML Email Status related list is available in both Standard and Custom objects provided that an Email field is in the Page LayoutC. This feature can retroactively track emails within 30 days prior to it being enabled.D. This includes automatic emails such as those sent through Web-to-Lead and Web-to-Case response rules.A,DA System Administrator is at the New User page. He is trying to assign this would-be new User Account a Read Only profile however, thisprofile does not appear as an option in the Profile picklist. How will you explain this scenario?Choose 2 answers.A. The Salesforce Org has no more available Salesforce license.B. He has to create the Read Only profile first before he is able to see it in the Profile Picklist and assign Users to it.C. The Read Only profile is disabled in his Salesforce Org.D. The User License picklist has a Salesforce Platform value.A,DIn which of the following scenarios will you create a Data Validation Rule?Choose 2 answers.A. A custom field value has to be that of another two fields connected with the word "and".B. The My Description text area must not contain certain words.C. The Who field must be a Contact First Name.D. The Who field must have a valid persons name - that is, a name or a nick that doesnt have numbers and symbols in it.B,DWhich are Limitations to Time Triggers in Workflow Rules?Choose 2 answers.A. Time triggers do not support minutes or seconds.B. You cant archive a Product or Price Book that has pending actions.C. If a campaign member based on a lead is converted prior to the completion of time-based workflow actions associated with it,Salesforce is unable to perform those Time-Based Workflow actions.D. You can not deactivate a Workflow rule with a pending Time-Based Action.A,BChoose the correct Statements about Campaign Hierarchies:Choose 2 answers.A. Each Campaign can only have one Parent Campaign and one Child Campaign.B. Each Campaign can only have one Parent Campaign and one Sibling Campaign.C. Each Campaign can have unlimited Parent Campaign and one Child Campaign.D. Each Campaign can only have one Parent Campaign and unlimited Child Campaign.E. Each Campaign can have an unlimited number of Siblings and Child Campaigns.D,E
  39. 39. 38What is a Profile in Salesforce CRM?A. Your base salesforce.com permissions begin with the Profile. Here you define default permissions for each object (standard andcustom) as Read, Read/Write, Read/Write/Transfer, Private (zero perms), or Controlled By Parent Record.B. Profiles extend permissions on records owned by people in lower roles to people in roles up the Role Hierarchy tree. FULL permissionsfor records across ALL objects are extended.C. A profile contains the settings and permissions that control what users with that profile can do within Salesforce, the partner portal,and the Customer Portal.CBruno set up web-to-lead. He created a custom form which worked well upon testing. He also created an email template and set it asthe Default Response Template but he did not set any Auto Response Rule.What do you think will happen?A. No response email will be set unless he set at least one active Auto Response Rule.B. Response emails will be sent to all new leads created from the web-to-lead from.C. This can not happen as it is required to create an Auto Response Rule in the first place.D. Responses will still be sent if Bruno is the Default Lead Creator.BWhat happens when you delete a custom object?A. The custom object will be stored in the recycle bin together with the data in it for 60 days prior to complete removal from the system.B. Until permanently erased, the custom object and its data still count against the maximum number of items allowed in yourorganization.C. The custom object, its data and the custom tab associated to it will appear in the Deleted Custom Objects list for 45 days.D. The objects data records currently in the Recycle Bin can only be restored if the object itself is restored.BHow do you describe the capabilities of a Role?A. If the Grant Access Using Hierarchies option is disabled for a Standard or a Custom Object, only the record owner and users grantedaccess by the organization-wide defaults receive access to the objects records.B. Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the hierarchy, even ifyour organizations sharing model for an object specifies otherwise.C. Roles can control the level of visibility that users have into your organizations data.CPick the correct statements about Formula Fields below:Choose 2 answers.A. Formula fields are read-only fields, and are displayed on record edit pages.B. Currency codes cannot be used in Fomula Fields.C. Formula fields can reference standard, custom, other formula fields and itself.D. Formula fields can reference fields within the same object, a parent object, or a lookup object, but not fields on child objects.B,DWhat are the steps to set up the Console Tab?Choose 4 answers.A. Create console layouts to define what objects are available to users in the consoles list view frame.B. Choose the related objects to show in the mini view.C. Define mini page layouts to customize the fields and related lists of the objects that display in the consoles mini view.D. Assign users to a console layout to provide them access to specific objects in the consoles list view.E. Add the Console tab to custom apps so that users can access the console from specific apps.A,B,C,EWhat are the elements of the Sharing Model?Choose 3 answers.A. VisibilityB. EditabilityC. UsabilityD. TransferabilityA,B,DProcess Visualizer can be used to do which of following?Choose 3 answers.A. Display a flowchart of each saved approval processB. Reinforce your companys policies by documenting the decisions you reached when the approval process was designedC. Print an annotated version of the approval process, where numbers added to the diagram correspond to details in a table, which isincluded in the printable viewD. Save an Approval Process Template that can easily be replicated and modified for other uses.A,B,C
  40. 40. 39Choose the statements that provide correct information about Custom Lookup Relationships in Salesforce CRM:Choose 2 answers.A. It creates a relationship that links this object to another object.B. A Custom Lookup field can point to records in the Same Object including itself.C. Values in Lookup Fields are Active Hyperlinks to the Related Records Related Lists.D. You can build a Custom Lookup Relationship between an Object and itself.A,DWhat happens when you create a new Workflow Rule?A. A default Field Update action will be created.B. A default Email Alert action will be created.C. A default Task will be created.D. A default Outbound Message action will be created.E. You have to define the Action the Workflow will trigger.EWhen do you use a Dashboard?Choose 2 answers.A. A General Manager would like to see an overview of the performance of various departments in his jurisdiction.B. A CEO wants to see how a particular employee spends his regular day of work.C. When employees want to see how they are faring in various key metrics over a period of time.D. When an employee wants to see his performance based on a key metrics.A,CWhat can be set when creating a custom app?Choose 2 answers.A. The custom app logo and its dimensions.B. The objects to be included in the app.C. The default landing tab.D. The Roles who will have access to the app.B,CWhat is true about the New Report builder?Choose 2 answers.A. It allows you to pick fields from checklists.B. You can reorder report columns by grabbing a column header and dragging it to a new location.C. It has a Field Pane that Lists all accessible fields in the selected report type, organized by the sections defined in the page layout.D. It requires Report Builder user permission.B,CAccess to data at the Record Level can be controlled by which of the following?Choose 2 answers.A. Organization-Wide DefaultsB. Sharing RulesC. Role HierarchyD. ProfileA,BWhich is not a Default Label of a Standard Field?A. Do Not CallB. Date HiredC. OwnerD. CurrencyBHow do you create a Multi-Day Event?A. When you create an Event, tick the Multi-Day checkbox.B. When you create an Event, tick the All-Day checkbox.C. Create an Event so that it ends more than 24 hours after it starts.D. Set an Event to recur and youll get a Multi-Day Event.AWhere do you use Folders in Salesforce CRM?Choose 2 answers.A. Accounts and ContactsB. Email TemplatesB,C
  41. 41. 40C. Reports and DashboardsD. Documents and ContentsPick the incorrect statement about Report Types in Salesforce CRM.A. A report type defines the set of records and fields available to a report based on the relationships between a primary object and itsrelated objects.B. Reports display only records that meet the criteria defined in the report type.C. Salesforce CRM System Administrators must create custom report types in order to create custom reports.D. All Custom Reports are built based on a certain report type.CWhat settings are found in the Chart Editor?Choose 2 answers.A. Chart Title and Text Formatting.B. Background Color or Background Image.C. Chart Position relative to the report.D. Chart Size in terms of pixels or inches.A,CMargie has a Marketing User profile but she is unable to create new Campaigns. She doesnt even have a New button in her Campaignshomepage. What restricts her from creating new campaigns?A. Her user profile does not have Create permission on Campaigns.B. Her user account is not assigned with a Marketing user Feature License.C. Margie does not have visibility on Campaigns or she and her subordinates have no open opportunity.D. She does not have the Marketing User checkbox checked in her User Profile.BA particular user wants to see his User Menu as individual links instead of being in a drop down menu on the users name at the top ofthe page without loosing the ability to use Chatter. What will you do?A. Enable Accessibility Mode in the affected User Profile.B. Advise the user to check the Accessibility Mode check box in his personal Information.C. Advise the user to use a legacy browser.D. Edit the User Interface to enable Accessibility Mode for your Salesforce Org.BWhich changes in Data Type of an existing custom field can cause data loss?Choose 2 answers.A. Changing from Picklist to Multi-Picklist.B. Changing from Picklist to Text.C. Changing to or from type Date or Date/Time.D. Changing to a Currency from any other type.C,DWhat is true about Lead Assignment?Choose 2 answers.A. All leads that are assigned to you, either manually, via import, or from the web, are automatically marked as "Unread;"B. You can change ownership of Leads in the Lead Detail page as well as in list views.C. When you add a Lead to a Campaign, its ownership is automatically transferred to the campaign owner.D. A user gains ownership of a Lead record once it is assigned to a queue he is a member of.A,BIf the Confine Opportunity Assignment checkbox is selected for a territory, the territorys opportunities remain in the territory or itschild territories when you run account assignment rules. With the following exceptions:Choose 3 answers.A. If an opportunitys account moves to only one of the territorys children, then the opportunity follows the account and is reassignedto the accounts new territory.B. The opportunitys territory field is set to blank.C. If an opportunitys account moves to more than one of the territorys children, then the opportunitys territory field is set to blank.D. If an opportunitys account moves completely out of the territory and its children, then the opportunitys territory field is set to blank.A,C,DWhich formula would you use in a validation rule to ensure that a custom date field contains a date within the current month and year.A. OR ( YEAR( My_Date__c ) <> YEAR ( TODAY() ), MONTH( My_Date__c ) <> MONTH ( TODAY() ) )B. YEAR( My_Date__c ) <> YEAR ( TODAY() )C. YEAR( My_Date__c ) <= YEAR ( TODAY() )A
  42. 42. 41D. OR ( YEAR( My_Date__c ) > YEAR ( TODAY() ), MONTH( My_Date__c ) <= MONTH ( TODAY() ) )What can you do in the AppExchange?Choose 4 answers.A. You can browse and demo AppExchange apps submitted by other Salesforce users.B. Install apps from the AppExchange and deploy it into your Salesforce environment.C. Shop for apps and components built for your computer.D. Share your own customizations as an app on the AppExchange.E. Rate and comment on apps available in the AppExchange.A,B,D,EWhat can Roll-up Summary Field do?Choose 2 answers.A. Roll-up Summary fields calculate values from a set of related records, such as those in a related list.B. Calculate values using fields within a single record.C. Roll-up Summary Field can automatically display a value on a master record based on the values of records in a detail record.A,CIn Which Custom Tab can you set whether or not the sidebar will display?A. Custom Object TabB. Web TabC. Visual Force TabBWhich ones are not true with Sharing Rules?Choose 2 answers.A. When you delete a sharing rule, the sharing access created by that rule is automatically removed.B. When you modify which users are in a group, role, or territory, the sharing rules are reevaluated to add or remove access asnecessary.C. If multiple sharing rules give a user different levels of access to a record, the user gets the most restrictive access level.D. Managers in the role hierarchy are automatically granted the same access that users below them in the hierarchy have from a sharingrule, regardless if the object is a standard object or the Grant Access Using Hierarchies option is not selected.C,DWhich of the following are true about Organization Business Hours?Choose 2 answers.A. No one, Except for the System Adminstrators can log in to Salesforce outside their Business Hours.B. Users with the "Customize Application" permission can add business hours to escalation rules.C. When a Case is created, it is automatically assigned a 24/7 Business Hours unless a user manually assigns another or a CaseEscalations Rule override the current Business Hours.D. Default business hours on cases can be updated with business hours on escalation rules if the cases match escalation rule criteria andthe rule is set to override business hours.B,DWhen Assignment Rules fail to locate an owner, who will be assigned ownership of the case?A. The General QueueB. The Owner selected by the first Rule Entry.C. Default Case Owner.D. The Owner selected by the last Rule Entry.CA feature in Salesforce CRM that specifies the steps necessary for a record to be approved and who must approve it at each step:A. Workflow Rules ProcessB. Validation ProcessC. Workflow Approval ProcessD. Sales ProcessCWhich are Custom Profiles?Choose 2 answers.A. Standard UserB. Marketeer UserC. Solution ManagerD. Global AdministratorB,D
  43. 43. 42What will happen when you Mass Delete Contacts?Choose 3 answers.A. Contact Notes will also be deleted.B. Accounts associated with the Contacts will be deleted.C. All Opportunities associated with the Contacts will be deleted.D. All Activities associated with the Contacts will be deleted.E. All Leads associated with the Contacts will be deleted.A,C,DThe salesforce.com import wizard will de-duplicate records based on the spelling of the account and contact name if the "overwriteexisting account values" checkbox is selected. Which of the following is not a consideration when de-duplicating records using theimport wizard?A. The import wizard is NOT case sensitive (Forbes is the same as FORBES).B. The import wizard will ignore punctuation and spaces (IBM is the same as I.B. M.).C. The import wizard will ignore spelling. (Shop is the same as Shoppe)D. The import wizard will ignore the following pieces from account names when matching account names: THE, CO, INC, CORP,CORPORATION, COMPANY, INCORPORATED, LTD, INTERNATIONAL, PLC, LLC, INTL, LIMITED.CWhat information is always found on a User Record?A. User License, Role, ProfileB. First Name, Last Name, AliasC. Email Address, Username, Community NicknameD. Title, Company, DepartmentCWhich of the following can be controlled by Profile Settings?Choose 2 answers.A. Which object permissions the user is granted to create, read, edit, and delete recordsB. Which record types are available for the user to create, read, edit, and delete.C. The field-level security access that the user has to view and edit specific fields. It also specify the default level of access a user has torecords.D. The hours during which and IP addresses from which the user can log inA,DWhat are sources from which cases can be created?Choose 2 answers.A. Web-to-LeadB. Web-to-WebC. Email-to-CaseD. Self-Service PortalC,DWhat is not true about Folders in Salesforce CRM?A. A folder is a place where you can store reports, dashboards, documents, or emails.B. Folders can be public, hidden, or shared, and can be set to read-only or read/write.C. Access to a Folders contents is based on roles, permissions, public groups, and license types.D. You can make a folder available to your entire organization, or make it private so that only the owner has access.AA System Administrator will have to create a Report Type for which scenario?A. A Sales Manager would like to create a custom report on Opportunities with Quotes and Quote line items.B. He, the Administrator would like to see a list of New Login Locations and the corresponding users logging in in those locations.C. The Hospital Director wants a report on the Patients and their Medical Conditions.D. A Marketing Manager would like to see a report on Accounts with Account Teams.CWhich validation formula ensures that users do not change the Close Date of an opportunity to a day in the past?A. CloseDate < TODAY()B. CloseDate > TODAY()C. CloseDate < DATE(TODAY)D. CloseDate > DATE(TODAY)AWhich are true about standard and custom reports in Salesforce CRM?Choose 2 answers.A,C
  44. 44. 43A. Standard reports are not searchable in Global Search.B. You can not save a Custom Report in a Standard Rerport Folder.C. You can add a chart to a Standard report.D. You can save your customizations made on a standard report to modify that same report.Which is not a step to Create Workflow Rules?A. Select the object to which the workflow rule applies.B. Configure the workflow rule settings and criteria.C. Configure the workflow actions.D. Activate the workflow rule.E. None of the AboveEWhich of the following check boxes in the User record requires a corresponding Feature Licenses when checked?Choose 2 answers.A. Knowledge UserB. Accessibility ModeC. Allow ForecastingD. Force.com Flow UserA,DWhich objects may have Sharing Rules?A. All Standard Objects onlyB. Custom Objects onlyC. All Standard and Custom ObjectsD. All Custom Objects and Some Standard ObjectsE. All Standard Objects and Some Custom ObjectsDCustom sidebar components in the Service Cloud console allows you to view Case Milestones. What is a Case Milestone?A. These are the stages that an Opportunity follows in the sales cycle.B. Milestones are required steps in the support process which represents service levels to provide to each of your customers.C. They are the stages of the support process.D. Milestones represents the entitlement of a customer.BWhat is not a step to schedule a report to run in the future?A. Run the Report.B. Click Schedule Future Runs from the dropdown on the Run Report button.C. Select the associated Dashboard.D. Select email recipients.E. Specify the Running User.CWhich type of records can be added to as campaign members?Choose 3 answers.A. LeadsB. ContactsC. Financial Managers (custom object)D. OpportunitiesE. Person AccountsA,B,EWhich fields are required when you setup a new User record?Choose 2 answers.A. Last NameB. AliasC. Community NicknameD. TitleA,BA Standard profile that has Standard User Permissions and has the ability to manage published solutions and solution categories:A. Solution UserB. Contract ManagerC. Solution ManagerC
  45. 45. 44D. Marketing UserWhat are considerations when using Sharing Rules?Choose 2 answers.A. You can use sharing rules to grant wider access to data. You cannot restrict access below your organization-wide default levels.B. Sharing rules apply to all new records that meet the definition of the source data set. They will also apply to existing records uponmodification.C. Sharing rules apply to both active and inactive users.D. When you change the access levels for a sharing rule, all existing records are automatically updated to reflect the new access levels ifthe new access level is stricter than the old.A,CDescribe the difference between Standard and Custom Fiscal Years:A. A Standard Fiscal Year is always based on a 12-month structure.B. Custom Fiscal Years never starts in January.C. Custom Fiscal Years could be longer than 12 months.D. A Standard Fiscal Year always starts in January and ends in December of the same Year.AA company is implementing Salesforce Service Cloud Console. The System Admin is done customizing the highlights panels for allobjects; creating an app for the Service Cloud console and assigning it to the Call Center Rep User Profile; Setting up interaction logsand assigning them to the same profile and setting up a CTI adaptor. She also created five (5) new User Accounts and assigned them allwith the Call Center Rep User Profile. Upon testing, four of the users are able to use the Service Cloud Console but one fails. Whatrestricts the other user from logging into the Service Cloud Console?A. The affected user is assigned a Salesforce Platform User license.B. A Service Cloud user Feature License is not assigned to the affected user.C. The affected user is Assigned a Marketing user Feature License.D. The user is in Accessibility Mode.BWhat are the components in the Page Layout?Choose 2 answers.A. Fields and ButtonsB. Custom Links and Related ListsC. Custom S-Controlls and Apex TriggersA,BWhat types of tab can you create in Salesforce CRM?Choose 2 answers.A. Search Engine Tabs,B. Web Tabs,C. Custom Object Tabs.D. ApexScript Tabs.B,CSelect the methods to associate Leads and Contacts to a Campaign:Choose 3 answers.A. Add to Campaign option from Campaign History related list.B. Mass Add Members to Campaign under Data Management.C. Search for contacts and leads from the Manage Members page.D. Mass Add Leads to Campaign and Mass Add Contacts to Campaign from the Campaign objects tab.A,C,DA Marketing Manager added 25 leads to an active email campaign. She set the member status of these leads to Responded. However,when she viewed the campaign detail page of the same campaign, only the number of leads was increased by 25 but not the totalresponses. What could explain this scenario?A. The leads did not actually respond.B. The campaign is already closed when she added the leads.C. The Responded value of the Campaign Member Status picklist is not set to be counted as Responded in the Advanced Setup.D. The leads she added were already converted to opportunities.CChoose the correct statements about Custom Summary Formulas?Choose 2 answers.A. Custom summary formulas calculate additional totals based on the numeric fields available in the report type.A,B
  46. 46. 45B. Formulas must be 3900 or fewer characters. You can create up to five formulas per report.C. Formulas are reusable across multiple reports.D. You can create Custom Summary Formulas in all report formats.An Event appears on the Single-User View of your Salesforce Calendar but not on the Multi-User View. What could explain this scenario?A. The event falls outside the business hours set in your Company Profile.B. The event falls outside the business hours set in your Company Profile and on your Personal Information.C. The event falls outside the business hours set on your Personal Information.D. You have not yet invited any other user to this event.E. None of the above.CJohn owns 20 opportunities. Whenever the Regional Sales Manager runs an opportunity report, these 20 records do not appear. If youare the System Administrator, what will you check to correct this issue?A. Check if Johns user license to see if he is not assigned a Salesforce Platform license.B. Verify if John has a user role. -> Verify that Johns user profile is assigned to the correct role - i.e. in the Regional Sales Managershierarchy (below the RSM)C. Ensure that both John and the Regional sales Manager are Marketing Users.D. Tick the Allow Forecasting checkbox in that Regional Sales Managers user record.BWhich of the following are Customizable Related Lists?Choose 3 answers.A. Open Activities.B. Notes & Attachments.C. Activity History.D. HTML Email Status.A,C,DWhere do you set an External ID?A. At the Edit Lead Custom Field Page. Tick the External ID Checkbox.B. At the New Custom Field Page. Tick the "Unique" Checkbox..C. At the New Lead Standard Field Page. Tick the External ID Checkbox.D. At the Edit Lead Field Page. Tick the External ID Checkbox.AA System Administrator created a custom object and built a relationship between it and Accounts with the later as the Master object. Ifhe recently enabled Person Account in the same org, which extra step needs to be done first before he can see that object in PersonAccounts related list?A. Add it in the Person Account page layout.B. Remove it from Business Account page layout then add it to Person Account page layout.C. Build a new relationship between person account and that object then add it to Person Account page layout.D. You can not build a relationship between Person Account and a custom object.AChoose the correct statement about Report Formats in Salesforce CRM:A. Tabular Reports can have Charts.B. You can create Custom Summary Formulas in Summary and Matrix ReportsC. Scatter chart can not be added in a Summary Report with two or more groupings.D. After you add a grouping to a Tabular report you can proceed to add a chart.BThe Sharing Setting for Contacts is "Controlled by Parent". John has a profile that has Create Permission on contacts. Which of thefollowing is true?Choose 2 answers.A. If John has Read and Edit permissions only on Accounts he can only Read and Edit Contacts.B. John will not be able to see contacts on an Account to which is not visible to him.C. John can still create contacts under those accounts which are visible to him.D. John can still create contacts to any accounts.B,CWho can you grant access to or remove access from your Calendar?Choose 2 answers.A. Roles and SubordinatesB. Roles, Superiors and SubordinatesA,C

×