AJ Help Desk - Hosted Helpdesk System

Web Based Help Desk Hosted Solution [SaaS] Business Presentation Developed By Business Development Group AJ Square Inc

© 2010, AJ Square Inc www.ajhelpdesk.com Complete Support Suite (FAQ, Trouble Shooter) Staff Management Departmental Approach SLA Settings Article Restore Knowledge Base E-Mail Support Live Chat Support Community Support Self Support Ticket Support News, Feedback, RSS, Events, Testimonial Integrated Admin Panel

© 2010, AJ Square Inc www.ajhelpdesk.com Knowledge Base Support
Support for three knowledge base sources
Articles
PDFs
Videos
Multiple Category & Multi-level Subcategory
Easy to Use Navigation
Browse by Category
Search By Keyword
Search by Tagged Keyword
Related Articles
Top 10 Articles

© 2010, AJ Square Inc www.ajhelpdesk.com Knowledge Base Support
Simple & Advanced Search
E-mail to friend option
Print Option (for articles)
Save as PDF option (for articles)
In-depth Metrics System
No. Of Hits
Comments
Star Rating
Useful or Not – Tagging
Easy to create Articles – WYSIWYG editor

© 2010, AJ Square Inc www.ajhelpdesk.com Self Support
Support for two types of Self support Elements
FAQ
Step-By-Step Trouble Shooter
Multiple category – Multilevel subcategory
Top 10 Questions
Easy to create Step-By-Step
Multilevel troubleshooter

© 2010, AJ Square Inc www.ajhelpdesk.com Ticket Support
Simple Ticket Posting – Any Registered Member can post the ticket
Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
Auto Assign of Tickets directly to Staff members - Department Wise
Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution
Set SLA & Auto respond Time w.r.t priority
Automated Mails on Ticket Posting, Resolution & Closing with ticket details

© 2010, AJ Square Inc www.ajhelpdesk.com E-Mail Support
Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
It fetches messages, parses them and enters the information it extracts into a database

© 2010, AJ Square Inc www.ajhelpdesk.com Live Chat Support
Live Chat provides real time text support right in your browser.
Multiple Department – Multiple Staff Settings
Facility to Chat with Multiple User at a time
(Multiple Customers – One Staff)
Ability to send attachments via Chat System
Chat History- Auto Saved
Chat Transfer between Online Staffs
Integrated Sound alert system
Embeddable Operator Chat Icons

© 2010, AJ Square Inc www.ajhelpdesk.com News, Events, Feedback Testimonial, RSS
Easy to publish News System, helping you to keep your support suite dynamic
Controls to add & manage company events
Feedback capturing widget to use in multiple websites
Testimonial posting widget to use in multiple websites
RSS for News & Events

© 2010, AJ Square Inc www.ajhelpdesk.com Department – Staff Approach
Easy to control Department – Staff control
Separate login & back office control for staffs
Multiple Departments – Multiple Staff
Inbuilt Staff Skill evaluation system
Inbuilt Staff –Staff communication system & work transfer system

© 2010, AJ Square Inc www.ajhelpdesk.com SLA Based Workflow
Easy to manage SLA (Service Level Agreement) for
Support Tickets
Auto responder mails on ticket posting acknowledgement, ticket closing & ticket reopen
Admin can set hours for Low, High, Medium, Critical tickets for effective implementation of SLA
Automated notification & alert to admin on SLA failures

© 2010, AJ Square Inc www.ajhelpdesk.com Administrative Controls
Separate login for Administrator & Staff
Complete Site Management
Category Management
Article Management
User Management
Email Templates Management
Support Ticket Management
Live Chat – Management
Feedback, Testimonial Management
Language Management
Video Management

© 2010, AJ Square Inc www.ajhelpdesk.com Professional Support
24 x 7 Customer Support
Live Chat Support
Phone Support (Toll FREE)
Getting Started Guide
Integrated Help System
Step-by-Step Video Tutorials

© 2010, AJ Square Inc www.ajhelpdesk.com Risk Free - 30 Days Trail
Simple Registration
(takes about just 2 minutes)
No credit card required
Complete access up to 6 staff members
in trial account

© 2010, AJ Square Inc www.ajhelpdesk.com Grow With Us
Auto enroll to the affiliate program
10 – 30 % commission on new sign-ups
10 % recurring on subscription fee every month ensuring a solid income

AJ Help Desk - Hosted Helpdesk System

by Karthick Kumar AJ on Jul 17, 2010

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AJ Help Desk - Hosted Helpdesk System — Presentation Transcript

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