COMMUNICATION IS SENDING OR RECEIVING IDEAS, THOUGHTS OR FEELINGS FROM ONE PERSON TO ONE OR MORE PERSONS IN SUCH A WAY THA...
COMMUNICATION POINTS TO BE NOTED
<ul><li>GREET WITH ENTHUSIASM </li></ul><ul><li>ANNOUNCE NUMBER AND/OR NAME </li></ul><ul><li>BE FRIENDLY & PUT THE OTHER ...
TO AVOID COMMUNICATION GAP <ul><li>REPEAT IN YOUR PRESENCE </li></ul><ul><li>COMPLICATED MESSAGES – USE WRITTEN COMMUNICAT...
MANAGING PEOPLE <ul><li>PRAISE  – WHEN A JOB IS WELL DONE </li></ul><ul><li>REPRIMAND  – TO CORRECT A WRONG ACTION OF AN E...
YOU CANNOT BE A GOOD LEADER IF YOU ARE NOT A GOOD FOLLOWER
RELATIONSHIP WITH COLLEAGUES <ul><li>CO-OPERATE WITH YOUR COLLEAGUES </li></ul><ul><li>UNDERSTAND THEIR PROBLEMS AND HELP ...
YOUR SUBORDINATES SEE MANAGEMENT THROUGH YOU
INSTRUCTION <ul><li>CORRECTLY </li></ul><ul><li>SAFELY </li></ul><ul><li>QUICKLY </li></ul><ul><li>EASILY </li></ul><ul><l...
PRESENTATION <ul><li>STAGE 1 – PURPOSE (WHAT IS THE PURPOSE OF YOU PRESENTATION) </li></ul><ul><li>STAGE 2 - AUDIENCE ANAL...
LISTENING PROBLEMS <ul><li>LACK OF EFFORT </li></ul><ul><li>EMOTIONAL REACTIONS </li></ul><ul><li>PERSONAL APPEARANCE </li...
EXERCISE REGARDING THE PRONOUNCIATION, VOCABULARY, READING PARAGRAPHS ETC. <ul><li>KEEP A SMILING FACE </li></ul><ul><li>P...
TOTAL PERSONALITY DEPENDS UPON <ul><li>HOW WE LOOK </li></ul><ul><li>WHAT WE DO </li></ul><ul><li>WHAT WE SAY </li></ul><u...
MOTIVATION <ul><li>YOU CANT MOTIVATE OTHERS UNLESS YOU HAVE SOME INNER MOTIVATION TO MOTIVATE OTHERS </li></ul><ul><li>I L...
HOW TO HANDLE CRITICISUM <ul><li>IGNORE </li></ul><ul><li>JUST LAUGH </li></ul><ul><li>GIVE A FITTY FUNNY REPLY </li></ul>...
HOW TO HANDLE INFERIORITY COMPLEX <ul><li>ACCEPT THE FACT THAT OTHERS CAN BE BETTER THAN YOU </li></ul><ul><li>DO NOT BE J...
EGO <ul><li>FOR EVERY SITUATION WE HAVE A CHOICE TO USE </li></ul><ul><li>THREE TYPES OF EGOS. </li></ul><ul><li>PARENT EG...
CP NP A AC FC LP CP –   CRITICAL PARENT NP –  NURTURING PARENT (TAKE CARE, PROTECT, ADVICE A –  ADULT (‘WHAT NEXT’) AC –  ...
EGOGRAM <ul><li>P –  30 </li></ul><ul><li>A –  50 </li></ul><ul><li>C -  20 </li></ul>IDEAL EGOGRAM P -  10 – 20 A -  60 –...
FEW POINT TO BE REMEMBERED <ul><li>WHEN THINGS GO WRONG, GO TO WHAT NEXT IMMEDIATELY. </li></ul><ul><li>WHILE HANDLING ANG...
<ul><li>REMEMBER ANGER IS TEMPORARY MADNESS. </li></ul><ul><li>WHEN PEOPLE ARE IN WRONG EGO FIRST NEUTRALIZE THEM IE; MAKE...
TAKE PLEDGE <ul><li>I HAVE A RIGHT TO ASK. </li></ul><ul><li>I HAVE A RIGHT TO EXPRESS MY FEELINGS. </li></ul><ul><li>I HA...
THANKS PREPARED BY AJI THOMAS
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Effective Communication & Presentation Skills

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  • PREPARED BY AJI THOMAS
  • Transcript of "Effective Communication & Presentation Skills"

    1. 2. COMMUNICATION IS SENDING OR RECEIVING IDEAS, THOUGHTS OR FEELINGS FROM ONE PERSON TO ONE OR MORE PERSONS IN SUCH A WAY THAT, THE PERSON RECEING ITS UNDERSTANDS IN THE SAME WAY AS SENDER WANTS HIM/HER TO UNDERSTAND.
    2. 3. COMMUNICATION POINTS TO BE NOTED
    3. 4. <ul><li>GREET WITH ENTHUSIASM </li></ul><ul><li>ANNOUNCE NUMBER AND/OR NAME </li></ul><ul><li>BE FRIENDLY & PUT THE OTHER PERSON AT EASE </li></ul><ul><li>LISTEN PROPERLY </li></ul><ul><li>CONCENTRATE & VISUALISE THAT THE OTHER PERSON IS IN FRONT OF YOU </li></ul><ul><li>SPEAK ALOUD/CLEARLY AND WITH A LOT OF INTEREST </li></ul><ul><li>IF IN DOUT, GET IT CLARIFIED – THIS IS VERY IMPORTANT </li></ul><ul><li>REPEAT…… TO MAKE SURE & WHERE REQUIRED </li></ul><ul><li>TAKING MESSAGES – MAKE NOTES – CONVEY TO OTHERS IN TIME </li></ul><ul><li>ORGANISE BEFORE YOU DIAL – WRITE POINTS DOWN IF REQUIRED </li></ul><ul><li>REMEMBER – YOU PROJECT YOURSELF & YOUR ORGANISATION </li></ul>
    4. 5. TO AVOID COMMUNICATION GAP <ul><li>REPEAT IN YOUR PRESENCE </li></ul><ul><li>COMPLICATED MESSAGES – USE WRITTEN COMMUNICATION </li></ul><ul><li>DOUBTS – GET IT CLARIFIED </li></ul><ul><li>USE THE LANGUAGE – WHICH IS KNOWN TO THE RECEIVER </li></ul><ul><li>DON’T ASSUME </li></ul><ul><li>REDUCE THE CHAIN </li></ul><ul><li>EGO 7 RELATIONSHIP – THIS SHOULD NOT HAMPER THE COMM </li></ul><ul><li>DON’T BREAK THE PROTOCOL </li></ul><ul><li>TIMELINESS IS IMPORTANT </li></ul><ul><li>TELEPHONE MESSAGES – REPEAT </li></ul><ul><li>COMM SHOULD BE GIVEN ON TIME </li></ul><ul><li>ENSURE TO THE MAXIMUM EXTENT POSSIBLE </li></ul><ul><li>BE CONFIDENT </li></ul>
    5. 6. MANAGING PEOPLE <ul><li>PRAISE – WHEN A JOB IS WELL DONE </li></ul><ul><li>REPRIMAND – TO CORRECT A WRONG ACTION OF AN EMPLOYEE </li></ul><ul><li>ORDER – IN CASE OF DANGER </li></ul><ul><li>GUIDE – WHEN A DIFFICULT JOB IS BEING PERFORMED </li></ul><ul><li>REQUEST – WHEN HELP IS NEEDED </li></ul><ul><li>ENCOURAGE – TO TAKE RESPONSIBILITY </li></ul><ul><li>SUGGEST – TO IMPROVE METHODS </li></ul><ul><li>THANK – WHEN THEY RENDER HELP </li></ul>
    6. 7. YOU CANNOT BE A GOOD LEADER IF YOU ARE NOT A GOOD FOLLOWER
    7. 8. RELATIONSHIP WITH COLLEAGUES <ul><li>CO-OPERATE WITH YOUR COLLEAGUES </li></ul><ul><li>UNDERSTAND THEIR PROBLEMS AND HELP THEM </li></ul><ul><li>ACCEPT THEIR SUGGESTIONS AND CRITICISMS GRACIOUSLY </li></ul><ul><li>LEARN FROM THEIR EXPERIENCE ALSO </li></ul><ul><li>CO-ORDINATE WORK WITH THE SUPERVISORS OF OTHER SECTIONS </li></ul><ul><li>BE GRACIOUS IN GIVING COMPLIMENTS </li></ul><ul><li>SHOW COMMON COURTESIES AND RESPECT THEM </li></ul><ul><li>BE POLITE & AVOID CONTROVERSIES </li></ul>
    8. 9. YOUR SUBORDINATES SEE MANAGEMENT THROUGH YOU
    9. 10. INSTRUCTION <ul><li>CORRECTLY </li></ul><ul><li>SAFELY </li></ul><ul><li>QUICKLY </li></ul><ul><li>EASILY </li></ul><ul><li>YOUR INSTRUCTION SHOULD BE SIMPLE AND SHORT </li></ul><ul><li>IF THE LEARNER HASN’T LEARNT – YOU HAVEN’T TAUGHT </li></ul>
    10. 11. PRESENTATION <ul><li>STAGE 1 – PURPOSE (WHAT IS THE PURPOSE OF YOU PRESENTATION) </li></ul><ul><li>STAGE 2 - AUDIENCE ANALYSIS (ARE YOU SPEAKING FOR THE BENEFIT OF YOUR AUDIENCE?) </li></ul><ul><li>STAGE 3 – PREPARE A FILE & COLLECT IDEAS (MAKE SURE THE INFO. IS CORRECT, COMPLETE, RELAVANT ETC.. </li></ul><ul><li>OUTLINE SPEECH PATTERNS (INTRODUCTION; SHOW WHAT IS WRONG; ATTACT FAVOURABLE ATTENTION; STATE THE FACTS; ATTACT FAVOURABLE; WHY BRING THAT UP) </li></ul><ul><li>STAGE 5 – WRITE THE SPEECH/PRESENTATION </li></ul><ul><li>STAGE 6 – DELIVERY OUTLINE </li></ul><ul><li>STAGE 7 – PRACTISE </li></ul><ul><li>STAGE 8 – DELIVER (ONLY THE PREPARED SPEAKER DESERVES TO BE CONFIDENT) </li></ul>
    11. 12. LISTENING PROBLEMS <ul><li>LACK OF EFFORT </li></ul><ul><li>EMOTIONAL REACTIONS </li></ul><ul><li>PERSONAL APPEARANCE </li></ul><ul><li>MANNERISMS </li></ul><ul><li>SUPERFICIAL INTEREST </li></ul><ul><li>PRE-MATURE JUDGEMENT </li></ul><ul><li>ATTENTION TO DETAILS – NOT THE IDEA </li></ul><ul><li>DISTRACTIONS </li></ul><ul><li>FAKING ATTENTION </li></ul><ul><li>ATTITUDE OF SUPERIORITY </li></ul><ul><li>LANGUAGE APPROPRIATENESS </li></ul><ul><li>SELECTIVE PERCEPTION </li></ul>
    12. 13. EXERCISE REGARDING THE PRONOUNCIATION, VOCABULARY, READING PARAGRAPHS ETC. <ul><li>KEEP A SMILING FACE </li></ul><ul><li>PRACTICE EYE TO EYE CONTACT </li></ul><ul><li>ACCEPT PEOPLE AS THEY ARE WITH THEIR PLUS AND MINUS </li></ul><ul><li>I WILL COMMUNICATE FROM THE NOW & NOT FROM THE PAST(PREVIOUS BAD EXPERIENCE – YEARS BACK INCIDENTS – BETWEEN BOSS & HIM) </li></ul><ul><li>I WILL NOT ALLOW OTHERS TO MAKE ME UNHAPPY IN MY LIFE(LOOKING BAD, NOT NEATLY DRESSED LIKE THAT) </li></ul><ul><li>EVERY THING IS POSITIVE </li></ul><ul><li>EXPRESS TO EXPRESS AND DO NOT EXPRESS TO IMPRESS AT THE TIME YOU EXPRESS (NORMALLY GOING IN PVT FIRMS) </li></ul>
    13. 14. TOTAL PERSONALITY DEPENDS UPON <ul><li>HOW WE LOOK </li></ul><ul><li>WHAT WE DO </li></ul><ul><li>WHAT WE SAY </li></ul><ul><li>HOW WE SAY </li></ul>
    14. 15. MOTIVATION <ul><li>YOU CANT MOTIVATE OTHERS UNLESS YOU HAVE SOME INNER MOTIVATION TO MOTIVATE OTHERS </li></ul><ul><li>I LOVE MY JOB </li></ul><ul><li>I WILL BE MY OWN BATTERY CHARGER </li></ul><ul><li>I WILL BE 100% SINCERE TO MY PROFESSION </li></ul><ul><li>CONFIDENCE IS PERSONALITY </li></ul><ul><li>NO ONE CAN MAKE YOU INFERIOR WITHOUT YOUR CONSENT (PERMISSION) </li></ul>
    15. 16. HOW TO HANDLE CRITICISUM <ul><li>IGNORE </li></ul><ul><li>JUST LAUGH </li></ul><ul><li>GIVE A FITTY FUNNY REPLY </li></ul><ul><li>ACCEPT IF IT IS CORRECT </li></ul>
    16. 17. HOW TO HANDLE INFERIORITY COMPLEX <ul><li>ACCEPT THE FACT THAT OTHERS CAN BE BETTER THAN YOU </li></ul><ul><li>DO NOT BE JEALOUS OF THEM </li></ul><ul><li>WORK TOWARDS ACHIEVING WHAT OTHERS HAVE ACHIEVED OR EVEN MORE THAN WHAT THEY HAVE </li></ul><ul><li>TELL YOURSELF THAT I AM NOT INFERIOR TO ANYBODY IN THIS WORLD </li></ul>
    17. 18. EGO <ul><li>FOR EVERY SITUATION WE HAVE A CHOICE TO USE </li></ul><ul><li>THREE TYPES OF EGOS. </li></ul><ul><li>PARENT EGO – CRITICAL AND NURTURING </li></ul><ul><li>ADULT EGO – WHAT NEXT </li></ul><ul><li>CHILD EGO – ADAPTED; FREE CHILD AND LITTLE PROFESSOR </li></ul>
    18. 19. CP NP A AC FC LP CP – CRITICAL PARENT NP – NURTURING PARENT (TAKE CARE, PROTECT, ADVICE A – ADULT (‘WHAT NEXT’) AC – ADAPTED CHILD ACCEDE (ACCEPT, AGREE, GIVE IN, KEEP QUIET, BEING SUFFISIVE) REBEL (GO AGAINST, WITHDRAW, TAKE REVENGE, KEEPQUIET, BEING ADAMENT, SULK) FC - FREE CHILD LP – LITTLE PROFESSOR (CREATIVITY, ENQURING MIND, TALENTING ART, MUSIC USING IN THE RIGHT SIDE OF THE BRAIN)
    19. 20. EGOGRAM <ul><li>P – 30 </li></ul><ul><li>A – 50 </li></ul><ul><li>C - 20 </li></ul>IDEAL EGOGRAM P - 10 – 20 A - 60 – 80 C - 10 – 20
    20. 21. FEW POINT TO BE REMEMBERED <ul><li>WHEN THINGS GO WRONG, GO TO WHAT NEXT IMMEDIATELY. </li></ul><ul><li>WHILE HANDLING ANGRY PEOPLE, USE YOUR ADULT EGO TO PACIFY THEM. </li></ul>
    21. 22. <ul><li>REMEMBER ANGER IS TEMPORARY MADNESS. </li></ul><ul><li>WHEN PEOPLE ARE IN WRONG EGO FIRST NEUTRALIZE THEM IE; MAKE THEM COME TO THE CORRECT EGO. </li></ul>
    22. 23. TAKE PLEDGE <ul><li>I HAVE A RIGHT TO ASK. </li></ul><ul><li>I HAVE A RIGHT TO EXPRESS MY FEELINGS. </li></ul><ul><li>I HAVE A RIGHT TO SAY NO. </li></ul><ul><li>I NEVER SAY NO DIRECTLY TO BOSS. USE “YES…, BUT…” </li></ul><ul><li>I WILL EXPRESS AND NOT SUPPRESS. </li></ul>
    23. 24. THANKS PREPARED BY AJI THOMAS

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