Interviewing And Hiring


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  • Body language – less than 35% of what is communicated is said with words Eye Contact – Should maintain 80-90% of the time, if eyes are down indicates introvert or secretive Smile – genuine, not forced. Women smile due to wanting to please, men smile after they feel they have pleased Handshake – palm down signifies dominance, palm up signifies submission, limp signifies weak character, strong equal signifies confidence Posture – stomach in, shoulders back, head up – confident Posture sitting – shoulders back, head up – confident Position of arms – crossed indicates defensiveness, Hands – steepled shows dominance, hand on cheek is thoughtful, holding own hands indicates need for reassurance Legs – “crossed 4” indicates aggressive and potentially dominant, crossed regular shows nervousness or concealment
  • Also can ask ‘contra-behavior’ questions; What went wrong, what did you do to correct the situation, tell me about a time when something didn’t work out to your planning
  • Interviewing And Hiring

    1. 1. Interviewing and Hiring Hiring Right the First Time
    2. 2. Overview of Training <ul><li>What to look for on an application </li></ul><ul><li>First impressions go both ways </li></ul><ul><li>Body Language – what do we convey </li></ul><ul><li>Review of Interview documents </li></ul><ul><li>Questions you can ask </li></ul><ul><li>Illegal questions </li></ul><ul><li>Practice makes perfect </li></ul>
    3. 3. Interviewing….. <ul><li>Asking questions designed to uncover how well persons have demonstrated competencies you are looking for and how they will demonstrate them for our company….. </li></ul><ul><li>Careful questioning can reveal values and motivations of the persons interviewed so you can determine if they have the attitude that will fit in our organization… </li></ul><ul><li>Anyone can tell you they know how to drive a forklift, but how many times they ran into the wall is more important…. </li></ul>
    4. 4. Interviewing…. <ul><li>Experience does not equal accomplishment </li></ul><ul><li>Education does not equal Competency </li></ul><ul><li>Given responsibility does not equal Positive Results </li></ul><ul><li>When they tell you what they did, don’t assume it was done well. </li></ul>
    5. 5. The application <ul><li>Take the time to review the entire application </li></ul><ul><li>What is your gut feeling about the application </li></ul><ul><li>Review work history closely </li></ul><ul><ul><li>Gaps in history </li></ul></ul><ul><ul><li>Dates employment was retained </li></ul></ul><ul><ul><li>Reason for separation </li></ul></ul><ul><li>Education level completed </li></ul><ul><li>References listed </li></ul><ul><li>Signed in all necessary spots </li></ul><ul><li>Felony on record </li></ul><ul><li>Do NOT write anything on the application </li></ul>
    6. 6. First Impressions <ul><li>Hygiene – hair, nails, clothing </li></ul><ul><li>Dress – appropriate for job interview </li></ul><ul><li>Smile – natural or strained </li></ul><ul><li>Eye contact – meeting with your eyes or downcast </li></ul><ul><li>Speech – professional, not rushed </li></ul><ul><li>Confidence level </li></ul><ul><li>Body language </li></ul>
    7. 7. Body Language Basics <ul><li>Eye contact </li></ul><ul><li>Smile </li></ul><ul><li>Handshake </li></ul><ul><li>Posture when walking </li></ul><ul><li>Posture when sitting </li></ul><ul><li>Position of arms </li></ul><ul><li>Position of hands </li></ul><ul><li>Position of legs </li></ul>
    8. 8. Interview Documents
    9. 9. During the Interview <ul><li>Pay attention to body language </li></ul><ul><li>Maintain eye contact </li></ul><ul><li>Interviewee should be using “I” statements </li></ul><ul><li>Use the SOAR method to get the best answer; </li></ul><ul><ul><li>S ituation that occurred </li></ul></ul><ul><ul><li>O bjective trying to meet </li></ul></ul><ul><ul><li>A ction that I took </li></ul></ul><ul><ul><li>R esult of my decision </li></ul></ul>
    10. 10. Questions you can ask <ul><li>Start with generic ‘get to know you’ questions </li></ul><ul><ul><li>What have you accomplished in the past that makes you uniquely qualified for the position? </li></ul></ul><ul><li>Keep questions open ended </li></ul><ul><ul><li>Tell me about a time when… </li></ul></ul><ul><ul><li>What were you trying to accomplish when… </li></ul></ul><ul><ul><li>Give me an example of… </li></ul></ul><ul><li>Look for positive and negative results to show how well they will perform, how well they react to mistakes, and if they take accountability for mistakes </li></ul>
    11. 11. Questions you can Ask <ul><li>Use probes – follow up on questions to get more specific information as well as to uncover the values and work ethics of the candidate </li></ul><ul><ul><li>Why- why is important, why you chose that method </li></ul></ul><ul><ul><li>How - How did customer react </li></ul></ul><ul><ul><li>When -When did this happen </li></ul></ul><ul><ul><li>Where -Where was supervisor during occurrance </li></ul></ul><ul><ul><li>Who- Who was involved </li></ul></ul><ul><ul><li>What- What did you learn from situation </li></ul></ul><ul><ul><li>Tell me more </li></ul></ul><ul><ul><li>Give me an example </li></ul></ul><ul><ul><li>Lead me through that process </li></ul></ul>
    12. 12. Illegal questions <ul><li>Questions should be job-related, potential employers should never use questions to find personal information </li></ul><ul><li>Cannot ask about health issues or previous workplace accidents </li></ul><ul><li>Cannot ask about the following and cannot be considered as a condition of employment; </li></ul><ul><ul><li>Race </li></ul></ul><ul><ul><li>Color </li></ul></ul><ul><ul><li>Gender </li></ul></ul><ul><ul><li>Religion </li></ul></ul><ul><ul><li>National Origin </li></ul></ul><ul><ul><li>Birthplace </li></ul></ul><ul><ul><li>Age </li></ul></ul><ul><ul><li>Disability </li></ul></ul><ul><ul><li>Marital/family status </li></ul></ul>
    13. 13. Unusual Questions <ul><li>Trying to catch a glimpse of candidate in an unrehearsed, unguarded moment </li></ul><ul><li>Reveals how someone thinks, how well they think on their feet </li></ul><ul><li>Don’t have right or wrong questions </li></ul><ul><li>Gives opportunity for creativity, humor, and showing poise when caught off guard </li></ul>
    14. 14. <ul><li>Practice </li></ul><ul><li>Makes </li></ul><ul><li>Perfect </li></ul>
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