Corrective action 2010

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  • What is the purpose for corrective action? To reiterate expectations set for the team Establish who is in control Find out if it is a can’t or a won’t Employees are counting on you Create better working relationships Improve quality and quantity of work Engage employees in the solution Open the communication stream
  • Must give employees clear expectations Make it firm and realistic Don’t look back Crossing the line must have consequences NOT crossing the line must have consequences
  • Corrective action 2010

    1. 1. Corrective Action Planning, phrasing, and delivering in a professional manner Underground Vaults & Storage, Inc. 04/2010
    2. 2. Overview <ul><li>Purpose for corrective action </li></ul><ul><li>Drawing the line </li></ul><ul><li>Be firm, fair, and consistent </li></ul><ul><li>DESC model </li></ul>
    3. 4. When you blame another person for your pain, it clouds the truth and makes corrective action less likely. ~ Author Susan Campbell
    4. 5. Drawing the line
    5. 6. Be firm, fair, and consistent <ul><li>Golden rule </li></ul><ul><li>The only way people will take you seriously </li></ul><ul><li>Write reminders to help if needed </li></ul><ul><li>Company policies and procedures </li></ul>
    6. 7. DESC model <ul><li>Describe </li></ul><ul><li>Express </li></ul><ul><li>Specify </li></ul><ul><li>Consequences </li></ul>

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