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Corrective action 2010

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  • What is the purpose for corrective action? To reiterate expectations set for the team Establish who is in control Find out if it is a can’t or a won’t Employees are counting on you Create better working relationships Improve quality and quantity of work Engage employees in the solution Open the communication stream
  • Must give employees clear expectations Make it firm and realistic Don’t look back Crossing the line must have consequences NOT crossing the line must have consequences
  • Transcript

    • 1. Corrective Action Planning, phrasing, and delivering in a professional manner Underground Vaults & Storage, Inc. 04/2010
    • 2. Overview
      • Purpose for corrective action
      • Drawing the line
      • Be firm, fair, and consistent
      • DESC model
    • 3.  
    • 4. When you blame another person for your pain, it clouds the truth and makes corrective action less likely. ~ Author Susan Campbell
    • 5. Drawing the line
    • 6. Be firm, fair, and consistent
      • Golden rule
      • The only way people will take you seriously
      • Write reminders to help if needed
      • Company policies and procedures
    • 7. DESC model
      • Describe
      • Express
      • Specify
      • Consequences

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