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Ajay Deshpande Flat No.-1, New Yash Co-operative Society, Paud Road, Kothrud, Pune-411038 Phone: 9604607122 E-mail: email@example.com Date of Birth: 30 July 1978 ObjectiveIn view of career excellence and as of my interest, a suitable position in your organization where I will apply the knowledge that I have learned and gain practical experience in meeting the challenge of real life projects. Skills Excellent Communication skills and able to Good Presentation skills, taken session grasp new things quickly. for the Adhoc requests. Knowledge of VSM, Process Maps, Lean, Good knowledge of computer SOP. Networking and internet. Recent Awards Award of Excellence for Outstanding Performer (Wipro BPO Ltd), 2010 Award of Excellence for Outstanding Performer (Wipro BPO Ltd), 2009 Award of Excellence for Quality (Wipro BPO Ltd), 2008 Award of Excellence for Outstanding Performer (Vikvin Consultancy Pvt. Ltd), 2005 Professional ExperienceWipro BPO LTDMultimillion-dollar Company dealing with IT, ITES & Consumer care product. The first global softwarecompany to achieve Level 5 SEI-CMM, the worlds first IT Company to achieve Six Sigma, as well as theworlds first company to attain Level 5 PCMM. Currently, we have 13 regional offices in India besidesoffices in the UAE, Bahrain, Egypt and KSATeam Leader, 09/2009 to dateResponsibilities: • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort • Provide the team with a vision of the project objectives • Motivate and inspire team members • Lead by setting a good example (role model) - behavior consistent with words • Coach and help develop team members; help resolve dysfunctional behavior • Facilitate problem solving and collaboration • Strive for team consensus and win-win agreementsAjay Deshpande Resume Page 1
• Ensure discussions and decisions lead toward closure • Maintain healthy group dynamics • Intervene when necessary to aid the group in resolving issues • Assure that the team members have the necessary education and training to effectively participate on the team • Provide necessary business information • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance • Encourage creativity, risk-taking, and constant improvement • Recognize and celebrate team and team member accomplishments and exceptional performanceSr.Associate, 11/2006 to 09/2009PROJECT ROLE AND RESPONSIBILITIES- Coordinate with functional and project managers to provide training to the project managementcommunity- Work with outside vendors to provide training in existing and emerging tools and technologies, asneeded.- Employee Insurance & Provident fund processing.- Medical claim processing.- Analysis of Payroll records, payroll taxes- Raise PO for training & maintain record for the entire PO.- Arrange the conference call for training.- Update the new information on web pages.- Generate the reports for weekly & monthly as per the requirement.- Create training Evaluation for by using "Formwise" Tool.Selected Accomplishments:Handle a team of 18 people to train new team members, budding support to new team members andunder performers, conducted quality checks.Successfully did the transaction of the current process.Worked as a SME in the processExceeded Productivity, Accuracy & Quality Targets.Formulation & Implementation of Sop, SOW & FMEA.Actively participated in cross-training activities to develop and to assist the organization.Contributed and helped implement ideas on process improvements and share best practices with team.Many times appreciated by the client for hard and smart work done for the New Process and ProcessMaps.Participated of the Lean Project.Prepared VSM for the process.Provided and executed cost efficiency solutions.Ajay Deshpande Resume Page 2
VIKVIN CONSULTANCY PVT. LTD.Vendor for Hutchison Essar Telecom Ltd.Call Center Executive, 10/2005 to 11/2006PROJECT ROLE AND RESPONSIBILITIES - Answer phones professionally to Hutch telecom customer post paid customer. - Provide customers with product and service information. - Follow up customer calls where necessary. - Raised the ticket for any level 2 related issuesSelected Accomplishments:Achieved the 100% quality all the quarters.Maintained the position among the 5 top performers for every month.Managed minimum AHT (average call handling time), hold time & FCR (First call resolution).Handled the escalation help desk for two months.SUNANDA SERVICES & TRADING LTDLeading DSA for Citi Bank Home LoanSales Representative, 11/2003 to 2/2005PROJECT ROLE AND RESPONSIBILITIES - Present and sell company Citi Bank home loan products and services to current and potential clients. - Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. - Follow up on new leads and referrals resulting from field activity. - Establish and maintain current client and potential client relationships. - Identify and resolve client concerns.Selected Accomplishments:Achieved top rank performer in the organization.Conducted the training for new joiners.Appeared & attended the ‘Best performer Training’ which is conducted by CITI Group (US).ASCENT CORPORATE PVT.LTD.Leading DSA for H.S.B.C. Bank Home LoanSales Representative, 06/2001 to 10/2003Ajay Deshpande Resume Page 3
PROJECT ROLE AND RESPONSIBILITIES - Present and sell company H.S.B.C. Bank home loan products and services to current and potential clients. - Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. - Follow up on new leads and referrals resulting from field activity. - Establish and maintain current client and potential client relationships. - Identify and resolve client concerns.PROJECT ROLE AND RESPONSIBILITIESQuest Marketing ServicesSupervisor, 06/2000 to 2/2001Conducted the pre & post marketing survey for the various clients. Participated various campaigning ofthe product launch. Approached the individual & collates the samples (format which was provided by theclient).Selected Accomplishments:Handled the 10 to 15 people team independently.Successfully completed various project comes across.Appreciated from client for achieving the best quality & value add information. TechnologySoftware: MS Office (Word, Access, Excel, PowerPoint). MS-Outlook, MS-Visio.Networking: Completed the CCNA course (awaiting global certification). Basic networking OSI Reference Model & Layer Communication Bridges/Switches & LAN Design EIGRP & IGRP concept RIP model Routers & switches configuration WAN protocols EducationPUNE UNIVERSITYBachelor of Commerce, 2001Special Subject Banking & finance Hobbies & InterestEnjoyed while playing & watching games like cricket, football & tennis.Ajay Deshpande Resume Page 4
Reading articles in newspaper.Like to try different food.Ajay Deshpande Resume Page 5