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United parcel service case study

United parcel service case study

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  • 1. DATA AND PROCESSES PROCESS INPUT OUTPUT Customer Registration Create a Shipment Execute online agreements Schedule a pick up/Choose drop off point Print label Void a Shipment TX of data and compiling and scheduling Calculations of Cost & Time Updating data base Retrieving information Generating Bills Generating Claims Generating Proof of deliveries Customer pre order queries Customer post order queries Log of all transactions Post Voids and Claims status Dispatch Bills and Claims FEEDBACK
  • 2. DATA AND PROCESSES PROCESS INPUT OUTPUT Create return of shipment Order supplies Initiate Claims Tracking Shipment Generating bar Codes Monitoring and Tracking shipment FEEDBACK
  • 3. DATA FOR INPUT PROCESSES INPUT
    • Customer Registration
    • User ID
    • Password
    • Create a Shipment (ref no will be converted into bar code )
    • Where is the shipment going and coming from
    • What is being shipped
    • How to ship (mode)
    • How to pay
    • Schedule pick up or drop off point
      • Location of pick up or drop off point
      • Daily / occasionally/ defined frequency
  • 4. DATA FOR INPUT PROCESSES INPUT
    • Execute online Agreements
    • Export law
    • IPR
    • Jurisdiction
    • End user rights
    • Limitation of liabilitySchedule a pick up/Choose drop off point
    • Schedule a pick up/Choose drop off point
    • Loc of pick up or drop off point
    • Daily / occasionally/ defined frequency
  • 5. DATA FOR INPUT PROCESSES INPUT
    • Print label
    • Bar code
    • Ref No
    • Void a Shipment
    • History
    • Bar code
    • Ref No
    • Create return of Shipment
    • Ref No
    • Bar code
    • What is being returned
    • How would you like to return
    • How would you like to pay
  • 6. DATA FOR INPUT PROCESSES INPUT
    • Order Supplies
    • Type of Letter Envelopes
    • Paks
    • Boxes
    • Forms & Labels
    • Initiate claims
    • Tracking id
    • Lost
    • Damaged
  • 7. DATA FOR INPUT PROCESSES INPUT
    • Tracking Shipment
    • Tracking id
    • Tracking Mode
  • 8. DATA FOR PROCESSES PROCESS
    • Calculations of Cost & Time
    • Air Freight
    • Land Freight
    • Ocean Freight
    • Critical Freight
    • Time in Transit
    • Total Time
  • 9. DATA FOR PROCESSES PROCESS
    • TX of data and compiling and scheduling
    • Number of pick up points and packages to be collected
    • Number of deliveries to be done
    • Manifest load for each type of mode (land ,ocean and air)
    • Schedule for each mode
  • 10. DATA FOR OUTPUT OUTPUT
    • Generating Proof of deliveries
    • Recipient signature obtained via DIAD
    • Recipient Address & Tele details
    • Customer pre order queries
    • Availability of service in specified sectors
    • Mode of Shipment
    • Route of Shipment
    • Time & cost
    • Payment Mode
    • Other charges
  • 11. DATA FOR OUTPUT OUTPUT
    • Customer post order queries
    • Present Delivery Status
    • Present Claim status
    • Bills receipt

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