#cloudlaunch

HOW SKILLS WISCONSIN
USES WORKSOURCE &
SALESFORCE TO DRIVE
COLLABORATION
Housekeeping Notes

1

Join the conversation on Twitter #cloudlaunch
or
@AbrahamJankans

2

Via email ajankans@launchpadco...
Todays Host!

Abraham Jankans
Chief Enthusiasm Officer
Launchpad
@abrahamjankans

#cloudlaunch
Let’s Get Started!

#cloudlaunch

launchpadco.com
About Launchpad
Launchpad has helped dozens of public and non-profit Workforce & Economic
Development organizations increa...
Social Revolution

4.5 Billion Social Users
Case Management and Business Services Team Collaboration
Share Feeds, Profiles...
Touch Revolution

1.7 Billion Mobile Devices Shipped in 2012
Extend capabilities of staff
Reach Participants & Employers A...
The Challenge

Siloed Services

Economic Development

EDO’s

Layoff
Aversion

Training & Development
Workforce Development...
The Solution
Regional Clouds
Big Data
Make better
investments

Real-time
reporting

Growth City, USA

Link multiple
progra...
The Solution
Regional Clouds
Big Data
Make better
investments

Real-time
reporting

Growth City, USA

Link multiple
progra...
Salesforce: Leading Cloud Platform for
Workforce & Economic Development

#1

Cloud
Computing

Sales, Service,
Innovation
M...
Salesforce Platform: More than Sales!

Real-time dashboard & reports
Collaboration Apps
Go instantly mobile & social
Click...
Workforce & Economic Development Apps

#cloudlaunch
Skills Wisconsin

Sue Gleason
Project Director
Skills Wisconsin

#cloudlaunch

Carrie Miller
Focused Initiatives Manager
N...
About Skills Wisconsin
Blah, Blah

blah
blah
blah

#cloudlaunch
Skills Wisconsin

West Central

WDB

#cloudlaunch
Challenges
1. Management and recentness of labor market and
business customer data.
2. Coordination of business services a...
Solutions
1. Move to employer-centric, demand-driven model.
2. Deploy common technology platform
(Salesforce.com):
a. Gath...
From Pilot To Collaboration
Oct 2012

Feb 2013

June 2013

Oct 2013

Launch
Pilot

Group I

Group II

WEDC

• 5 Areas
• Mi...
Skills Wisconsin Solution Overview
BUSINESS SERVICES

PARTICIPANTS

COLLABORATION

Employer CRM

Job Ready

Post & Share

...
Skills Wisconsin
Demonstration

#cloudlaunch

launchpadco.com
#cloudlaunch
#cloudlaunch
#cloudlaunch
Successes

1. Improved Data Visibility (Shared Accounts)
2. Initiated communication between regions on shared
employers an...
Lessons Learned

1. Adoption (some regions faster than others)
2. Train on systems and processes
3. Data Sharing

#cloudla...
Questions & Answers

#cloudlaunch

launchpadco.com
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Launchpad - How Skills Wisconsin Uses Salesforce.com To Improve Workforce Development Collaboration

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Lear how the State of Wisconsin and its 11 Workforce Development Boards are using Launchpad's WorkSource Application built on the Salesforce.com application to drive regional collaboration. This webinar show how they are collaborating with Economic Development and Technical Colleges to improve business services.

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Launchpad - How Skills Wisconsin Uses Salesforce.com To Improve Workforce Development Collaboration

  1. 1. #cloudlaunch HOW SKILLS WISCONSIN USES WORKSOURCE & SALESFORCE TO DRIVE COLLABORATION
  2. 2. Housekeeping Notes 1 Join the conversation on Twitter #cloudlaunch or @AbrahamJankans 2 Via email ajankans@launchpadco.com 3
  3. 3. Todays Host! Abraham Jankans Chief Enthusiasm Officer Launchpad @abrahamjankans #cloudlaunch
  4. 4. Let’s Get Started! #cloudlaunch launchpadco.com
  5. 5. About Launchpad Launchpad has helped dozens of public and non-profit Workforce & Economic Development organizations increase outcomes by using our SaaS applications Built 100% on the Salesforce.com platform. • Cloud Technology Firm Specializing In: - Workforce, Community & Economic Development • Offer fully cloud software built on Salesforce.com platform • Founders background: Workforce & Economic Development • Key Customers: City of Los Angeles, State of Wisconsin. #cloudlaunch
  6. 6. Social Revolution 4.5 Billion Social Users Case Management and Business Services Team Collaboration Share Feeds, Profiles, Groups, and Files #cloudlaunch
  7. 7. Touch Revolution 1.7 Billion Mobile Devices Shipped in 2012 Extend capabilities of staff Reach Participants & Employers Anywhere #cloudlaunch
  8. 8. The Challenge Siloed Services Economic Development EDO’s Layoff Aversion Training & Development Workforce Development WIA TANF Community Colleges Technical Colleges
  9. 9. The Solution Regional Clouds Big Data Make better investments Real-time reporting Growth City, USA Link multiple programs Economic Development EDO’s Layoff Aversion Training & Development Workforce Development WIA TANF Community Colleges Technical Colleges
  10. 10. The Solution Regional Clouds Big Data Make better investments Real-time reporting Growth City, USA Link multiple programs Economic Development EDO’s Layoff Aversion Training & Development Workforce Development WIA TANF Community Colleges Technical Colleges
  11. 11. Salesforce: Leading Cloud Platform for Workforce & Economic Development #1 Cloud Computing Sales, Service, Innovation Marketing 2011, 2012, 2013 • 150,000 + organizations • Millions of users • Thousands of apps • Natively mobile & social
  12. 12. Salesforce Platform: More than Sales! Real-time dashboard & reports Collaboration Apps Go instantly mobile & social Clicks not Code Turn spreadsheets into dashboards Costs less than traditional legacy systems Native Cloud Case Management
  13. 13. Workforce & Economic Development Apps #cloudlaunch
  14. 14. Skills Wisconsin Sue Gleason Project Director Skills Wisconsin #cloudlaunch Carrie Miller Focused Initiatives Manager Northwest Wisconsin WIB
  15. 15. About Skills Wisconsin Blah, Blah blah blah blah #cloudlaunch
  16. 16. Skills Wisconsin West Central WDB #cloudlaunch
  17. 17. Challenges 1. Management and recentness of labor market and business customer data. 2. Coordination of business services among WIBs and workforce areas. 3. Coordination between/across workforce development (WD) programs and economic development (ED) entities within and across regions. 4. The translation and application of business needs to inform the content of skill training. #cloudlaunch
  18. 18. Solutions 1. Move to employer-centric, demand-driven model. 2. Deploy common technology platform (Salesforce.com): a. Gather real-time labor market data b. Coordinate business customer relationship management 3. Establish common vision/ goals with Internal/ External partners. #cloudlaunch
  19. 19. From Pilot To Collaboration Oct 2012 Feb 2013 June 2013 Oct 2013 Launch Pilot Group I Group II WEDC • 5 Areas • Migrated data • Chatter Groups • Staff Training • 6 Areas • Migrated data • Chatter Groups • KPI Reports • Staff Training • Single Area • Defined Requirements • Configured platform #cloudlaunch • Define data sharing • Salesforce-to-Salesforce • Local collaboration
  20. 20. Skills Wisconsin Solution Overview BUSINESS SERVICES PARTICIPANTS COLLABORATION Employer CRM Job Ready Post & Share Accounts Notes & Activities Share Documents Contacts Skills Follow People & Records Activities Resumes Create Groups Job Orders Job Matching Manage Profiles Documents Hires Mobile App Dashboards & Reports Dashboards & Reports Instant Messenger #cloudlaunch
  21. 21. Skills Wisconsin Demonstration #cloudlaunch launchpadco.com
  22. 22. #cloudlaunch
  23. 23. #cloudlaunch
  24. 24. #cloudlaunch
  25. 25. Successes 1. Improved Data Visibility (Shared Accounts) 2. Initiated communication between regions on shared employers and contacts 3. Collaboration on employers instead of competing #cloudlaunch
  26. 26. Lessons Learned 1. Adoption (some regions faster than others) 2. Train on systems and processes 3. Data Sharing #cloudlaunch
  27. 27. Questions & Answers #cloudlaunch launchpadco.com
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