Generations Seminar

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Seminar presented at the FAA annual conference in 8/08 on working with multiple generations in the workplace

Seminar presented at the FAA annual conference in 8/08 on working with multiple generations in the workplace

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  • 1. The Changing Face of Our Workforce Four Generations Working Side by Side Presented by: Alexandra S. Jackiw, CPM ® , CAPS
  • 2.
    • Define the four generations and their workplace characteristics
    • Define each generational personality
    • Recognize generational differences
    • Identify the common drivers and value systems of each generation and how those drivers affect motivation and behavior in the workplace
    Florida Apartment Association Objectives
  • 3.
    • Describe how each generation defines success and understand how the differences affect communication and relationships in the workplace
    • Determine how your approach may need to change coaching, managing and leading employees of different generations
    • Appreciate and gain respect for what is important to each generation
    Florida Apartment Association Objectives
  • 4. Generations in the Workplace
    • Veterans (Matures): 1925 – 1942
    • 30 Million
    • Boomers: 1943 – 1960
    • 80 Million
    • Generation X: 1961 – 1981
    • 45 Million
    • Millennials (Gen Y): 1982 – 1999
    • 75 Million
    Florida Apartment Association
  • 5. Florida Apartment Association The Four Generations in the Workplace
  • 6.
    • The events and conditions each of us experience during our formative years help define who we are and how we view the world.
    • Other factors that have influenced generations and how they respond:
        • Parenting
        • Technology
        • Life Span
    Florida Apartment Association Generations at Work
  • 7. Veterans: 1925-1942 30 Million People – 5% of Work Force
    • 1929 – Stock market crashes
    • 1930 – Great Depression
    • 1932 – FDR elected
    • 1933 – The Dust Bowl
    • 1934 – Social Security System
    • 1937 – Hindenburg tragedy
    • 1937 – Hitler invades Austria
    • 1941 – Pearl Harbor
    • 1944 – D-Day in Normandy
    • 1945 – Victory in Europe/Japan
    • 1950 – Korean War
    Florida Apartment Association
  • 8. Veterans: 1925-1942 Core Values
    • Dedication/sacrifice
    • Hard work
    • Conformity
    • Law and order
    • Respect for authority
    • Patience
    • Delayed reward
    • Duty before pleasure
    • Adherence to rules
    • Honor
    • Loyalty
    Florida Apartment Association
  • 9. Veterans: 1925-1942 Generational Personality
    • Like consistency & uniformity
    • Like things on a grand scale
    • Are conformers
    • Believe in logic, not magic
    • Are disciplined
    • Are past-oriented and history absorbed
    • Have always believed in law and order
    • Spending style is conservative
    • Measure work ethic on timeliness, productivity and not drawing attention to one’s self.
    Florida Apartment Association
  • 10. Veterans: 1925-1942
    • MARKINGS : Conservative,
    • somewhat “dressy” clothing –
    • coats and ties or stockings; neatly
    • trimmed hair; American cars; golf
    • clubs; mixed drinks; 1/3 are
    • veterans.
    • SPENDING STYLE : Wealthiest
    • generation; save and pay cash.
    • WHAT THEY READ : Reader’s
    • Digest, USA Today, Time, WSJ
    • THEIR HUMOR : Better Half and
    • The Lockhorns.
    Florida Apartment Association
  • 11. Veterans on the Job
    • ASSETS :
    • Stable
    • Detail-oriented
    • Thorough
    • Loyal
    • Hard-working
    • LIABILITIES :
    • Inept with ambiguity & change
    • Reluctant to buck the system
    • Uncomfortable with conflict.
    • Reticent when they disagree.
    Florida Apartment Association
  • 12. Veterans: 1925-1942
    • IN A NUTSHELL:
    • They are the current 66 to 83 year olds.
    • They are very hard working, economically conscious and trusting of the government.
    • They were very optimistic about the future and hold a strong set of moral obligations.
    • 10 Million are over the age of 80.
    Florida Apartment Association
  • 13. Veterans: 1925-1942
    • IN A NUTSHELL:
    • They are the most affluent generation.
    • They have a “WE” first group orientation.
    • Delayed gratification – work hard, seek pleasure later.
    Florida Apartment Association
  • 14. Veterans as Team Members
    • MANAGING - respect experience; earn trust show deference; listen attentively
    • ORIENTATION – take plenty of time
    • OPPORTUNITIES – stress the long haul
    • DEVELOPMENT – technology training
    • MOTIVATING – personal touch; acknowledge contributions, but not too much.
    • MENTORING – tact and respect
    Florida Apartment Association
  • 15. Coaching and Managing Veterans
    • Allow the employee to set the “rules of engagement.”
    • Ask what has worked for them in the past and fit your approach to the experience.
    • Let them define quality and fit your approach to that definition.
    Florida Apartment Association
  • 16. Coaching and Managing Veterans
    • Use testimonials from the nation’s institutions - government, business or people
    • Emphasize that you’ve seen a particular approach work in the past; don’t highlight uniqueness
    Florida Apartment Association
  • 17. Boomers: 1943 – 1960 80 Million People – 45% of Workforce
    • 1954 – McCarthy hearings
    • 1955 – Rosa Parks
    • 1957 – Civil Rights Act
    • 1960 – Birth control pills
    • 1960 – JFK elected
    • 1961 – Peace Corps
    • 1962 – Cuban Missile Crisis
    • 1962 – John Glenn orbits
    Florida Apartment Association
  • 18. Boomers: 1943 – 1960
    • 1963 – MLK march on D.C.
    • 1963 – JFK assassinated
    • 1965 – US troops to Vietnam
    • 1966 – NOW founded
    • 1968 – MLK & RFK killed
    • 1969 – Lunar landing
    • 1969 – Woodstock
    • 1970 – Kent State shootings
    Florida Apartment Association
  • 19. Boomers: 1943 – 1960 Core Values
    • Optimism
    • Team orientation
    • Personal gratification
    • Health and wellness
    • Personal growth
    • Youth
    • Work ethic = “worth” ethic
    • Involvement
    • Status
    Florida Apartment Association
  • 20. Boomers: 1943 – 1960 Generational Personality
    • Believe in growth & expansion.
    • Think of themselves as “stars of the show.”
    • Tend to be optimistic.
    • Learned about teamwork in school and at home.
    • Pursued their own personal gratification without compromise, often at a high price to themselves and others.
    • Searched their souls – repeatedly, obsessively, and recreationally.
    • Have always been cool.
    • Concerned about gaining control of time
    Florida Apartment Association
  • 21. Boomers: 1943 – 1960
    • MARKINGS : Designer glasses,
    • whatever’s trendy, BMWs,
    • designer suits, designer bodies,
    • vintage wines, customized
    • products and services.
    • SPENDING STYLE : Buy now,
    • pay later – with plastic.
    • WHAT THEY READ : Business
    • Week, People.
    • THEIR HUMOR : Doonesbury
    Florida Apartment Association
  • 22. Boomers on the Job
    • ASSETS :
    • Service-oriented
    • Driven
    • Willing to go the “extra mile”
    • Good at relationships
    • Want to please
    • Good team players
    • LIABILITIES :
    • Not “budget-minded”
    • Dislike conflict
    • Reluctant to oppose peers
    • May put process ahead of result
    • Too sensitive to feedback
    • Judgmental of those who see things differently
    • Self-centered
    Florida Apartment Association
  • 23. Boomers: 1943 - 1960
    • IN A NUTSHELL:
    • They are the current 48 to 65 year olds.
    • They have a strong set of ideals and traditions, and are very family-oriented.
    • They are fearful of the future, politically conservative and active, and fairly socially liberal.
    Florida Apartment Association
  • 24. Boomers: 1943 - 1960
    • IN A NUTSHELL:
    • They are the most influential generation.
    • Workaholic mentality defined by TIME spent on the job.
    • Unique orientation to TEAM. Cherish those that contribute in a way that benefits the TEAM.
    Florida Apartment Association
  • 25. Boomers as Team Members
    • MANAGING – don’t suffer in silence; political animals;
    • acknowledge time spent; recognize how busy they are; be
    • succinct – they’re running out of time.
    • ORIENTATION – focus on challenges; optimistic language
    • stressing positives;
    • OPPORTUNITIES – personalized treatment; customized,
    • specialized approach.
    • DEVELOPMENT – “soft skills”; strategic planning; budgeting
    • MOTIVATING – public recognition; perks; plaques; “How
    • can I help the team?”
    • MENTORING – personal growth; “forever young”; talk
    • about how it used to be.
    Florida Apartment Association
  • 26. Coaching and Managing Boomers
    • Show how you can help them manage their time wisely
    • Assess their comfort level with technology in advance
    • Demonstrate how important a strong team is
    • Customize your style to their unique needs
    Florida Apartment Association
  • 27. Coaching and Managing Boomers
    • Emphasize that working with you will be a good experience for them
    • Emphasize that their decision is a good one and a “victory” for them – they’re competitive and want to win
    • Follow up and check how they are doing on a regular basis
    Florida Apartment Association
  • 28. Gen X-ers: 1961 – 1981 45 Million People – 40% of Workforce
    • 1970 – Women’s Lib
    • 1972 – Munich Olympics
    • 1973 - Watergate
    • 1973 – Energy crisis begins
    • 1976 – Tandy & Apple PCs
    • 1979 – Three Mile Island
    • 1979 – Corporate lay-offs
    • 1979 – Iran hostage crisis
    Florida Apartment Association
  • 29. Gen X-ers: 1961 – 1981
    • 1980 – John Lennon killed
    • 1980 – Reagan inaugurated
    • 1986 – Challenger disaster
    • 1987 – Stock market drops
    • 1988 – Bomb in Lockerbie
    • 1988 – Exxon Valdiz spill
    • 1989 – Berlin Wall falls
    • 1991 – Desert Storm
    • 1992 – Rodney King/riots
    • 1993 – OJ Simpson
    Florida Apartment Association
  • 30. Gen X-ers: 1961 – 1981 Core Values
    • Diversity
    • Thinking globally
    • Balance
    • Techno-literacy
    • Fun
    • Informality
    • Self-reliance
    • Pragmatism
    • “ Carpe Diem”
    Florida Apartment Association
  • 31. Gen X-ers: 1961 – 1981 Generational Personality
    • Self-reliant.
    • Seeking a sense of family.
    • Want balance.
    • Have non-traditional orientation about time and space.
    • Like informality.
    • Approach to authority is casual.
    • Are skeptical.
    • Are attracted to the edge.
    • Technologically savvy.
    Florida Apartment Association
  • 32. Gen X-ers: 1961 – 1981 Generational Personality
    • Reluctant to grow up and conform.
    • Taught that they would be the first generation that would not be as successful as their parents.
    • Taught to question authority.
    • Productivity matters more than time on the job.
    • Tough sell – can spot a phony a mile away.
    • “ Prove it to me.”
    Florida Apartment Association
  • 33. Gen X-ers: 1961 – 1981
    • MARKINGS : Nose rings,
    • navel rings, functional
    • clothing, tattoos, Japanese
    • cars.
    • SPENDING STYLE :
    • Cautious, conservative.
    • WHAT THEY READ : Spin,
    • Wired, chat room dialogue
    • THEIR HUMOR : Dilbert
    Florida Apartment Association
  • 34. Gen X-er's View of Work Florida Apartment Association
  • 35. Gen X-ers on the Job
    • ASSETS :
    • Adaptable
    • Techno-literate
    • Independent
    • Unintimidated by authority
    • Creative
    • LIABILITIES :
    • Impatient
    • Poor people skills
    • Inexperienced
    • Cynical
    • Want to control the decision and the plan
    Florida Apartment Association
  • 36. Gen X-ers: 1961 - 1981
    • IN A NUTSHELL:
    • They are the current 27 to 47 year olds.
    • They live in the present, like to experiment, and are looking for immediate results.
    • They are selfish and depend a lot on their parents.
    • They question authority and feel like they carry the burden of the previous generations.
    Florida Apartment Association
  • 37. Gen X-ers: 1961 - 1981
    • IN A NUTSHELL:
    • They are cynical, pessimistic and skeptical.
    • Most loyal population in the workplace – but to PEOPLE, not companies.
    • “ Prove it to me” attitude.
    Florida Apartment Association
  • 38. Gen X-ers as Team Members
    • MANAGING – make it fun; don’t micro-manage; answer
    • the questions “What have you done lately? Why are you
    • qualified?”; emphasize back-up plans
    • ORIENTATION – emphasize life balance; limit corporate
    • politics; clearly explain expectations; answer “Why?”
    • OPPORTUNITIES – stress broad range of diverse skills
    • DEVELOPMENT – on-the-job training
    • MOTIVATING – leading edge technology; time is a
    • currency;
    • MENTORING – virtual teamwork; time alone
    Florida Apartment Association
  • 39. Coaching and Managing Gen X-ers
    • Put all the options on the table
    • Be prepared to answer “WHY”
    • Present yourself as an information provider
    • Use their peers for testimonials whenever possible
    Florida Apartment Association
  • 40. Coaching and Managing Gen X-ers
    • Appear to enjoy your work – “carpe diem”
    • Follow-up and meet your commitments. They’re eager to improve and expect you to follow through.
    Florida Apartment Association
  • 41. Millenials (“Nexters”): 1982 – 1999 75 Million People – 10% in Workforce
    • September 11, 2001
    • Oklahoma City bombing
    • Columbine massacre
    • Threat of renegade nuclear countries
    • Respect for environment
    • Immigration restricted
    • ADD era
    • National epidemics – Ebola, AIDS, etc.
    • Clinton/Lewinsky
    • Virginia Tech
    Florida Apartment Association
  • 42. Millenials: 1982 – 1999 Core Values
    • Optimism
    • Civic duty
    • Confidence
    • Achievement
    • Sociability
    • Morality
    • Street smarts
    • Diversity
    Florida Apartment Association
  • 43. Millenials: 1982 – 1999 Generational Personality
    • Coddled since birth – protected by parents
    • Over-scheduled
    • Never known depression – until recently.
    • Never known a world without PC’s, cell phones, remote controls
    • Torn between individuality and fitting in
    • Don’t want to be hurried and will take the time to search for an answer.
    Florida Apartment Association
  • 44. Millenials: 1982 – 1999
    • MARKINGS : Polyester, pagers,
    • texting, retro.
    • SPENDING STYLE : Spend your
    • parents’ money as fast as you can.
    • WHAT THEY READ : Series:
    • Goosebumps, Baby Sitters’ Club,
    • Matt Christopher, American Girls,
    • Chat Room Conversation
    • THEIR HUMOR : Calvin and
    • Hobbes
    Florida Apartment Association
  • 45. Millenials on the Job
    • ASSETS :
    • Collective action
    • Optimism
    • Tenacity
    • Heroic spirit
    • Multi-tasking capabilities
    • Techno-savvy
    • LIABILITIES :
    • Need for supervision and structure
    • Inexperience, particularly with handling difficult people issues
    Florida Apartment Association
  • 46. Millenials: 1982 - 1999
    • IN A NUTSHELL:
    • Currently age 26 and younger.
    • Adulthood taking longer.
    • Want instant gratification.
    • Are very aware of the world and very technologically literate.
    • Loyal and consider a company’s altruistic attitude and culture.
    • See personal fulfillment from their jobs, not necessarily financial security – yet.
    Florida Apartment Association
  • 47. Millennials as Team Members
    • MANAGING – trust central authority; their world has immediacy;
    • help them itemize and prioritize; no nebulous time frames
    • ORIENTATION – teamwork ethic; devote plenty of time; “How
    • can I help you get where you want to go?”
    • OPPORTUNITIES – Resilient; tech-savvy
    • DEVELOPMENT – continued education; intimidated by difficult
    • customers; bursts of short and quick information; help them
    • achieve their goals
    • MOTIVATING – need more supervision/structure; recognize the
    • individual but understand their “herd” mentality;
    • MENTORING – appoint a strong leader
    Florida Apartment Association
  • 48. Coaching and Managing Millenials
    • Offer customization – a plan specific to them
    • Offer peer-level examples
    • Spend time providing information and guidance
    • Be impressed with their decisions
    Florida Apartment Association
  • 49. Generational Differences
    • Veterans – 1925 to 1942
      • Uncomfortable with ambiguity
      • Slow to embrace technology
      • Stable, detail-oriented, thorough, loyal, hard-working
      • Won’t speak up if they disagree
    • Baby Boomers – 1943 to 1960
      • Service-oriented
      • Driven
      • Good team players
      • Not budget-minded
      • More process than results oriented
      • Workaholics
      • Work ethic = “worth ethic”
    Florida Apartment Association
  • 50. Generational Differences
    • Generation X – 1961 to 1981
      • Adaptable
      • Techno-literate
      • Not intimidated by authority
      • “ Just tell me if this is going to be on the test”
      • Cynical and impatient
      • Poor people skills
    • Millennial – 1982 to 1999
      • Optimistic
      • Tenacious
      • Heroic spirit
      • Multi-taskers
      • Need supervision and structure
      • Huge conflict between Gen X-ers and Gen Y-ers
      • Rattled by in-your-face conflict
    Florida Apartment Association
  • 51. Cross Generational Communication
  • 52. Generational Interaction
    • Veterans and Boomers may have a tendency not to question or challenge authority or the status quo. This may cause confusion and resentment among the X-ers and Millennials who have been taught to speak up.
    Florida Apartment Association
  • 53. Generational Interaction
    • X-ers and Millennials who have had different life experiences and communicate with people differently, may fail to actively listen to Boomers and Veterans, thereby missing valuable information and guidance.
    Florida Apartment Association
  • 54. When Generations Fail to Communicate
    • May impact turnover rates
    • May impact tangible costs (i.e., recruitment, hiring, training, retention)
    • May impact intangible costs (i.e., morale)
    • May impact grievances and complaints
    • May impact perceptions of fairness and equity
    Florida Apartment Association
  • 55.
    • Feedback style and form can be impacted by generational differences .
    Florida Apartment Association Generational Feedback
  • 56. GENERATIONAL FEEDBACK
    • VETERANS – “No news is good news.”
    • BOOMERS – “Feedback once a year and lots of documentation.
    • X-ERS – “Sorry to interrupt you, but how am I doing?”
    • MILLENIALS – “Feedback whenever I want it at the push of a button.”
    Florida Apartment Association
  • 57.
    • Feedback styles that may appear informative and helpful to one generation might seem formal and “preachy” to another.
    • Feedback that an X-er thinks is immediate and honest can seem hasty or even inappropriate to other generations.
    • Some older generations have been told that there is a time and place for feedback. Younger generations haven’t necessarily been taught this “rule.”
    Florida Apartment Association Feedback Style and Impact
  • 58.
    • Veterans seek no applause but appreciate a subtle acknowledgement that they have made a difference.
    • Boomers are often giving feedback to others but seldom receiving, especially positive feedback.
    • X-ers need positive feedback to let them know they’re on the right track.
    • Millennials are used to being praised and may mistake silence for disapproval. They need to know what they’re doing right and what they’re doing wrong.
    Florida Apartment Association Generational Meaning of Feedback
  • 59. Valuing Differences
    • Information flows in all directions in a company or on a property. The most successful managers find a way to let every generation be heard. They recognize that no one has all the answers. This appreciation of diversity allows each group to contribute and be a part of the growth and success of your company or property.
    Florida Apartment Association
  • 60. Florida Apartment Association On-the-Job Strengths VETERAN BOOMER GEN X-ER MILLENIAL Job Strength Stable Service Team player Adaptable Techno-literate Multi-task Techno-savvy Outlook Practical Optimistic Skeptical Hopeful Work Ethic Dedicated Driven Balanced Determined View of Authority Respectful Love/Hate Unimpressed & Unintimidated Polite Leadership By Hierarchy By Consensus By Competence By Pulling Together Relationships Personal Sacrifice Personal Gratification Reluctant to Commit Inclusive Turnoffs Vulgarity Not Being PC Cliché/Hype Promiscuity Diversity Segregated Integrated Diverse Blended Feedback No news Formal By interruption Perpetual Work/Life Balance Need Help Shifting Workaholics Want Balance Now Need Flexibility