The Changing Face of Our Workforce Four Generations Working Side by Side Presented by: Alexandra S. Jackiw, CPM ® , CAPS
<ul><li>Define the four generations and their workplace characteristics </li></ul><ul><li>Define each generational persona...
<ul><li>Describe how each generation defines success and understand how the differences affect communication and relations...
Generations in the Workplace <ul><li>Veterans (Matures):  1925 – 1942 </li></ul><ul><li>30 Million </li></ul><ul><li>Boome...
Florida Apartment Association The Four Generations in the Workplace
<ul><li>The events and conditions each of us experience during our formative years help define who we are and how we view ...
Veterans:  1925-1942 30 Million People – 5% of Work Force <ul><li>1929 – Stock market crashes </li></ul><ul><li>1930 – Gre...
Veterans:  1925-1942 Core Values <ul><li>Dedication/sacrifice </li></ul><ul><li>Hard work </li></ul><ul><li>Conformity </l...
Veterans:  1925-1942 Generational Personality <ul><li>Like consistency & uniformity </li></ul><ul><li>Like things on a gra...
Veterans:  1925-1942 <ul><li>MARKINGS :  Conservative, </li></ul><ul><li>somewhat “dressy” clothing –  </li></ul><ul><li>c...
Veterans on the Job <ul><li>ASSETS : </li></ul><ul><li>Stable </li></ul><ul><li>Detail-oriented </li></ul><ul><li>Thorough...
Veterans: 1925-1942 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the current 66 to 83 year olds.  </li></ul><ul><li>T...
Veterans: 1925-1942 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the most affluent generation. </li></ul><ul><li>They...
Veterans as Team Members <ul><li>MANAGING  - respect experience; earn trust show deference; listen attentively </li></ul><...
Coaching and Managing Veterans <ul><li>Allow the employee to set the “rules of engagement.” </li></ul><ul><li>Ask what has...
Coaching and Managing Veterans <ul><li>Use testimonials from the nation’s institutions - government, business or people </...
Boomers: 1943 – 1960 80 Million People – 45% of Workforce <ul><li>1954 – McCarthy hearings </li></ul><ul><li>1955 – Rosa P...
Boomers: 1943 – 1960 <ul><li>1963 – MLK march on D.C. </li></ul><ul><li>1963 – JFK assassinated </li></ul><ul><li>1965 – U...
Boomers: 1943 – 1960 Core Values <ul><li>Optimism </li></ul><ul><li>Team orientation </li></ul><ul><li>Personal gratificat...
Boomers: 1943 – 1960 Generational Personality <ul><li>Believe in growth & expansion. </li></ul><ul><li>Think of themselves...
Boomers: 1943 – 1960 <ul><li>MARKINGS :  Designer glasses, </li></ul><ul><li>whatever’s trendy, BMWs, </li></ul><ul><li>de...
Boomers on the Job <ul><li>ASSETS : </li></ul><ul><li>Service-oriented </li></ul><ul><li>Driven </li></ul><ul><li>Willing ...
Boomers: 1943 - 1960 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the current 48 to 65 year olds. </li></ul><ul><li>T...
Boomers: 1943 - 1960 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the most influential generation. </li></ul><ul><li>...
Boomers as Team Members <ul><li>MANAGING  – don’t suffer in silence; political animals; </li></ul><ul><li>acknowledge time...
Coaching and Managing Boomers <ul><li>Show how you can help them manage their time wisely </li></ul><ul><li>Assess their c...
Coaching and Managing Boomers <ul><li>Emphasize that working with you will be a good experience for them </li></ul><ul><li...
Gen X-ers: 1961 – 1981 45 Million People – 40% of Workforce <ul><li>1970 – Women’s Lib  </li></ul><ul><li>1972 – Munich Ol...
Gen X-ers: 1961 – 1981 <ul><li>1980 – John Lennon killed </li></ul><ul><li>1980 – Reagan inaugurated </li></ul><ul><li>198...
Gen X-ers: 1961 – 1981 Core Values <ul><li>Diversity </li></ul><ul><li>Thinking globally </li></ul><ul><li>Balance </li></...
Gen X-ers: 1961 – 1981 Generational Personality <ul><li>Self-reliant. </li></ul><ul><li>Seeking a sense of family. </li></...
Gen X-ers: 1961 – 1981 Generational Personality <ul><li>Reluctant to grow up and conform. </li></ul><ul><li>Taught that th...
Gen X-ers: 1961 – 1981 <ul><li>MARKINGS :  Nose rings, </li></ul><ul><li>navel rings, functional  </li></ul><ul><li>clothi...
Gen X-er's View of Work Florida Apartment Association
Gen X-ers on the Job <ul><li>ASSETS : </li></ul><ul><li>Adaptable </li></ul><ul><li>Techno-literate </li></ul><ul><li>Inde...
Gen X-ers: 1961 - 1981 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the current 27 to 47 year olds.  </li></ul><ul><l...
Gen X-ers: 1961 - 1981 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are cynical, pessimistic and skeptical. </li></ul><ul...
Gen X-ers as Team Members <ul><li>MANAGING  – make it fun; don’t micro-manage; answer  </li></ul><ul><li>the questions “Wh...
Coaching and Managing Gen X-ers <ul><li>Put all the options on the table </li></ul><ul><li>Be prepared to answer “WHY” </l...
Coaching and Managing Gen X-ers <ul><li>Appear to enjoy your work – “carpe diem” </li></ul><ul><li>Follow-up and meet your...
Millenials (“Nexters”): 1982 – 1999 75 Million People – 10% in Workforce <ul><li>September 11, 2001 </li></ul><ul><li>Okla...
Millenials: 1982 – 1999 Core Values <ul><li>Optimism </li></ul><ul><li>Civic duty </li></ul><ul><li>Confidence </li></ul><...
Millenials: 1982 – 1999 Generational Personality <ul><li>Coddled since birth – protected by parents </li></ul><ul><li>Over...
Millenials: 1982 – 1999 <ul><li>MARKINGS :  Polyester, pagers, </li></ul><ul><li>texting, retro. </li></ul><ul><li>SPENDIN...
Millenials on the Job <ul><li>ASSETS : </li></ul><ul><li>Collective action </li></ul><ul><li>Optimism </li></ul><ul><li>Te...
Millenials: 1982 - 1999 <ul><li>IN A NUTSHELL: </li></ul><ul><li>Currently age 26 and younger.  </li></ul><ul><li>Adulthoo...
Millennials as Team Members <ul><li>MANAGING  – trust central authority; their world has immediacy;  </li></ul><ul><li>hel...
Coaching and Managing Millenials <ul><li>Offer customization – a plan specific to them </li></ul><ul><li>Offer peer-level ...
Generational Differences <ul><li>Veterans – 1925 to 1942 </li></ul><ul><ul><li>Uncomfortable with ambiguity </li></ul></ul...
Generational Differences <ul><li>Generation X – 1961 to 1981 </li></ul><ul><ul><li>Adaptable </li></ul></ul><ul><ul><li>Te...
Cross Generational Communication
Generational Interaction <ul><li>Veterans and Boomers may have a tendency not to question or challenge authority or the st...
Generational Interaction <ul><li>X-ers and Millennials who have had different life experiences and communicate with people...
When Generations Fail to Communicate <ul><li>May impact turnover rates </li></ul><ul><li>May impact tangible costs (i.e., ...
<ul><li>Feedback style and form can be impacted by generational differences . </li></ul>Florida Apartment Association Gene...
GENERATIONAL FEEDBACK <ul><li>VETERANS  – “No news is good  news.” </li></ul><ul><li>BOOMERS  – “Feedback once a  year and...
<ul><li>Feedback styles that may appear informative and helpful to one generation might seem formal and “preachy” to anoth...
<ul><li>Veterans seek no applause but appreciate a subtle acknowledgement that they have made a difference. </li></ul><ul>...
Valuing Differences <ul><li>Information flows in all directions in a company or on a property.  The most successful manage...
Florida Apartment Association On-the-Job Strengths VETERAN BOOMER GEN X-ER MILLENIAL Job Strength Stable Service Team play...
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Generations Seminar

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Seminar presented at the FAA annual conference in 8/08 on working with multiple generations in the workplace

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Generations Seminar

  1. 1. The Changing Face of Our Workforce Four Generations Working Side by Side Presented by: Alexandra S. Jackiw, CPM ® , CAPS
  2. 2. <ul><li>Define the four generations and their workplace characteristics </li></ul><ul><li>Define each generational personality </li></ul><ul><li>Recognize generational differences </li></ul><ul><li>Identify the common drivers and value systems of each generation and how those drivers affect motivation and behavior in the workplace </li></ul>Florida Apartment Association Objectives
  3. 3. <ul><li>Describe how each generation defines success and understand how the differences affect communication and relationships in the workplace </li></ul><ul><li>Determine how your approach may need to change coaching, managing and leading employees of different generations </li></ul><ul><li>Appreciate and gain respect for what is important to each generation </li></ul>Florida Apartment Association Objectives
  4. 4. Generations in the Workplace <ul><li>Veterans (Matures): 1925 – 1942 </li></ul><ul><li>30 Million </li></ul><ul><li>Boomers: 1943 – 1960 </li></ul><ul><li>80 Million </li></ul><ul><li>Generation X: 1961 – 1981 </li></ul><ul><li>45 Million </li></ul><ul><li>Millennials (Gen Y): 1982 – 1999 </li></ul><ul><li>75 Million </li></ul>Florida Apartment Association
  5. 5. Florida Apartment Association The Four Generations in the Workplace
  6. 6. <ul><li>The events and conditions each of us experience during our formative years help define who we are and how we view the world. </li></ul><ul><li>Other factors that have influenced generations and how they respond: </li></ul><ul><ul><ul><li>Parenting </li></ul></ul></ul><ul><ul><ul><li>Technology </li></ul></ul></ul><ul><ul><ul><li>Life Span </li></ul></ul></ul>Florida Apartment Association Generations at Work
  7. 7. Veterans: 1925-1942 30 Million People – 5% of Work Force <ul><li>1929 – Stock market crashes </li></ul><ul><li>1930 – Great Depression </li></ul><ul><li>1932 – FDR elected </li></ul><ul><li>1933 – The Dust Bowl </li></ul><ul><li>1934 – Social Security System </li></ul><ul><li>1937 – Hindenburg tragedy </li></ul><ul><li>1937 – Hitler invades Austria </li></ul><ul><li>1941 – Pearl Harbor </li></ul><ul><li>1944 – D-Day in Normandy </li></ul><ul><li>1945 – Victory in Europe/Japan </li></ul><ul><li>1950 – Korean War </li></ul>Florida Apartment Association
  8. 8. Veterans: 1925-1942 Core Values <ul><li>Dedication/sacrifice </li></ul><ul><li>Hard work </li></ul><ul><li>Conformity </li></ul><ul><li>Law and order </li></ul><ul><li>Respect for authority </li></ul><ul><li>Patience </li></ul><ul><li>Delayed reward </li></ul><ul><li>Duty before pleasure </li></ul><ul><li>Adherence to rules </li></ul><ul><li>Honor </li></ul><ul><li>Loyalty </li></ul>Florida Apartment Association
  9. 9. Veterans: 1925-1942 Generational Personality <ul><li>Like consistency & uniformity </li></ul><ul><li>Like things on a grand scale </li></ul><ul><li>Are conformers </li></ul><ul><li>Believe in logic, not magic </li></ul><ul><li>Are disciplined </li></ul><ul><li>Are past-oriented and history absorbed </li></ul><ul><li>Have always believed in law and order </li></ul><ul><li>Spending style is conservative </li></ul><ul><li>Measure work ethic on timeliness, productivity and not drawing attention to one’s self. </li></ul>Florida Apartment Association
  10. 10. Veterans: 1925-1942 <ul><li>MARKINGS : Conservative, </li></ul><ul><li>somewhat “dressy” clothing – </li></ul><ul><li>coats and ties or stockings; neatly </li></ul><ul><li>trimmed hair; American cars; golf </li></ul><ul><li>clubs; mixed drinks; 1/3 are </li></ul><ul><li>veterans. </li></ul><ul><li>SPENDING STYLE : Wealthiest </li></ul><ul><li>generation; save and pay cash. </li></ul><ul><li>WHAT THEY READ : Reader’s </li></ul><ul><li>Digest, USA Today, Time, WSJ </li></ul><ul><li>THEIR HUMOR : Better Half and </li></ul><ul><li>The Lockhorns. </li></ul>Florida Apartment Association
  11. 11. Veterans on the Job <ul><li>ASSETS : </li></ul><ul><li>Stable </li></ul><ul><li>Detail-oriented </li></ul><ul><li>Thorough </li></ul><ul><li>Loyal </li></ul><ul><li>Hard-working </li></ul><ul><li>LIABILITIES : </li></ul><ul><li>Inept with ambiguity & change </li></ul><ul><li>Reluctant to buck the system </li></ul><ul><li>Uncomfortable with conflict. </li></ul><ul><li>Reticent when they disagree. </li></ul>Florida Apartment Association
  12. 12. Veterans: 1925-1942 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the current 66 to 83 year olds. </li></ul><ul><li>They are very hard working, economically conscious and trusting of the government. </li></ul><ul><li>They were very optimistic about the future and hold a strong set of moral obligations. </li></ul><ul><li>10 Million are over the age of 80. </li></ul>Florida Apartment Association
  13. 13. Veterans: 1925-1942 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the most affluent generation. </li></ul><ul><li>They have a “WE” first group orientation. </li></ul><ul><li>Delayed gratification – work hard, seek pleasure later. </li></ul>Florida Apartment Association
  14. 14. Veterans as Team Members <ul><li>MANAGING - respect experience; earn trust show deference; listen attentively </li></ul><ul><li>ORIENTATION – take plenty of time </li></ul><ul><li>OPPORTUNITIES – stress the long haul </li></ul><ul><li>DEVELOPMENT – technology training </li></ul><ul><li>MOTIVATING – personal touch; acknowledge contributions, but not too much. </li></ul><ul><li>MENTORING – tact and respect </li></ul>Florida Apartment Association
  15. 15. Coaching and Managing Veterans <ul><li>Allow the employee to set the “rules of engagement.” </li></ul><ul><li>Ask what has worked for them in the past and fit your approach to the experience. </li></ul><ul><li>Let them define quality and fit your approach to that definition. </li></ul>Florida Apartment Association
  16. 16. Coaching and Managing Veterans <ul><li>Use testimonials from the nation’s institutions - government, business or people </li></ul><ul><li>Emphasize that you’ve seen a particular approach work in the past; don’t highlight uniqueness </li></ul>Florida Apartment Association
  17. 17. Boomers: 1943 – 1960 80 Million People – 45% of Workforce <ul><li>1954 – McCarthy hearings </li></ul><ul><li>1955 – Rosa Parks </li></ul><ul><li>1957 – Civil Rights Act </li></ul><ul><li>1960 – Birth control pills </li></ul><ul><li>1960 – JFK elected </li></ul><ul><li>1961 – Peace Corps </li></ul><ul><li>1962 – Cuban Missile Crisis </li></ul><ul><li>1962 – John Glenn orbits </li></ul>Florida Apartment Association
  18. 18. Boomers: 1943 – 1960 <ul><li>1963 – MLK march on D.C. </li></ul><ul><li>1963 – JFK assassinated </li></ul><ul><li>1965 – US troops to Vietnam </li></ul><ul><li>1966 – NOW founded </li></ul><ul><li>1968 – MLK & RFK killed </li></ul><ul><li>1969 – Lunar landing </li></ul><ul><li>1969 – Woodstock </li></ul><ul><li>1970 – Kent State shootings </li></ul>Florida Apartment Association
  19. 19. Boomers: 1943 – 1960 Core Values <ul><li>Optimism </li></ul><ul><li>Team orientation </li></ul><ul><li>Personal gratification </li></ul><ul><li>Health and wellness </li></ul><ul><li>Personal growth </li></ul><ul><li>Youth </li></ul><ul><li>Work ethic = “worth” ethic </li></ul><ul><li>Involvement </li></ul><ul><li>Status </li></ul>Florida Apartment Association
  20. 20. Boomers: 1943 – 1960 Generational Personality <ul><li>Believe in growth & expansion. </li></ul><ul><li>Think of themselves as “stars of the show.” </li></ul><ul><li>Tend to be optimistic. </li></ul><ul><li>Learned about teamwork in school and at home. </li></ul><ul><li>Pursued their own personal gratification without compromise, often at a high price to themselves and others. </li></ul><ul><li>Searched their souls – repeatedly, obsessively, and recreationally. </li></ul><ul><li>Have always been cool. </li></ul><ul><li>Concerned about gaining control of time </li></ul>Florida Apartment Association
  21. 21. Boomers: 1943 – 1960 <ul><li>MARKINGS : Designer glasses, </li></ul><ul><li>whatever’s trendy, BMWs, </li></ul><ul><li>designer suits, designer bodies, </li></ul><ul><li>vintage wines, customized </li></ul><ul><li>products and services. </li></ul><ul><li>SPENDING STYLE : Buy now, </li></ul><ul><li>pay later – with plastic. </li></ul><ul><li>WHAT THEY READ : Business </li></ul><ul><li>Week, People. </li></ul><ul><li>THEIR HUMOR : Doonesbury </li></ul>Florida Apartment Association
  22. 22. Boomers on the Job <ul><li>ASSETS : </li></ul><ul><li>Service-oriented </li></ul><ul><li>Driven </li></ul><ul><li>Willing to go the “extra mile” </li></ul><ul><li>Good at relationships </li></ul><ul><li>Want to please </li></ul><ul><li>Good team players </li></ul><ul><li>LIABILITIES : </li></ul><ul><li>Not “budget-minded” </li></ul><ul><li>Dislike conflict </li></ul><ul><li>Reluctant to oppose peers </li></ul><ul><li>May put process ahead of result </li></ul><ul><li>Too sensitive to feedback </li></ul><ul><li>Judgmental of those who see things differently </li></ul><ul><li>Self-centered </li></ul>Florida Apartment Association
  23. 23. Boomers: 1943 - 1960 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the current 48 to 65 year olds. </li></ul><ul><li>They have a strong set of ideals and traditions, and are very family-oriented. </li></ul><ul><li>They are fearful of the future, politically conservative and active, and fairly socially liberal. </li></ul>Florida Apartment Association
  24. 24. Boomers: 1943 - 1960 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the most influential generation. </li></ul><ul><li>Workaholic mentality defined by TIME spent on the job. </li></ul><ul><li>Unique orientation to TEAM. Cherish those that contribute in a way that benefits the TEAM. </li></ul>Florida Apartment Association
  25. 25. Boomers as Team Members <ul><li>MANAGING – don’t suffer in silence; political animals; </li></ul><ul><li>acknowledge time spent; recognize how busy they are; be </li></ul><ul><li>succinct – they’re running out of time. </li></ul><ul><li>ORIENTATION – focus on challenges; optimistic language </li></ul><ul><li>stressing positives; </li></ul><ul><li>OPPORTUNITIES – personalized treatment; customized, </li></ul><ul><li>specialized approach. </li></ul><ul><li>DEVELOPMENT – “soft skills”; strategic planning; budgeting </li></ul><ul><li>MOTIVATING – public recognition; perks; plaques; “How </li></ul><ul><li>can I help the team?” </li></ul><ul><li>MENTORING – personal growth; “forever young”; talk </li></ul><ul><li>about how it used to be. </li></ul>Florida Apartment Association
  26. 26. Coaching and Managing Boomers <ul><li>Show how you can help them manage their time wisely </li></ul><ul><li>Assess their comfort level with technology in advance </li></ul><ul><li>Demonstrate how important a strong team is </li></ul><ul><li>Customize your style to their unique needs </li></ul>Florida Apartment Association
  27. 27. Coaching and Managing Boomers <ul><li>Emphasize that working with you will be a good experience for them </li></ul><ul><li>Emphasize that their decision is a good one and a “victory” for them – they’re competitive and want to win </li></ul><ul><li>Follow up and check how they are doing on a regular basis </li></ul>Florida Apartment Association
  28. 28. Gen X-ers: 1961 – 1981 45 Million People – 40% of Workforce <ul><li>1970 – Women’s Lib </li></ul><ul><li>1972 – Munich Olympics </li></ul><ul><li>1973 - Watergate </li></ul><ul><li>1973 – Energy crisis begins </li></ul><ul><li>1976 – Tandy & Apple PCs </li></ul><ul><li>1979 – Three Mile Island </li></ul><ul><li>1979 – Corporate lay-offs </li></ul><ul><li>1979 – Iran hostage crisis </li></ul>Florida Apartment Association
  29. 29. Gen X-ers: 1961 – 1981 <ul><li>1980 – John Lennon killed </li></ul><ul><li>1980 – Reagan inaugurated </li></ul><ul><li>1986 – Challenger disaster </li></ul><ul><li>1987 – Stock market drops </li></ul><ul><li>1988 – Bomb in Lockerbie </li></ul><ul><li>1988 – Exxon Valdiz spill </li></ul><ul><li>1989 – Berlin Wall falls </li></ul><ul><li>1991 – Desert Storm </li></ul><ul><li>1992 – Rodney King/riots </li></ul><ul><li>1993 – OJ Simpson </li></ul>Florida Apartment Association
  30. 30. Gen X-ers: 1961 – 1981 Core Values <ul><li>Diversity </li></ul><ul><li>Thinking globally </li></ul><ul><li>Balance </li></ul><ul><li>Techno-literacy </li></ul><ul><li>Fun </li></ul><ul><li>Informality </li></ul><ul><li>Self-reliance </li></ul><ul><li>Pragmatism </li></ul><ul><li>“ Carpe Diem” </li></ul>Florida Apartment Association
  31. 31. Gen X-ers: 1961 – 1981 Generational Personality <ul><li>Self-reliant. </li></ul><ul><li>Seeking a sense of family. </li></ul><ul><li>Want balance. </li></ul><ul><li>Have non-traditional orientation about time and space. </li></ul><ul><li>Like informality. </li></ul><ul><li>Approach to authority is casual. </li></ul><ul><li>Are skeptical. </li></ul><ul><li>Are attracted to the edge. </li></ul><ul><li>Technologically savvy. </li></ul>Florida Apartment Association
  32. 32. Gen X-ers: 1961 – 1981 Generational Personality <ul><li>Reluctant to grow up and conform. </li></ul><ul><li>Taught that they would be the first generation that would not be as successful as their parents. </li></ul><ul><li>Taught to question authority. </li></ul><ul><li>Productivity matters more than time on the job. </li></ul><ul><li>Tough sell – can spot a phony a mile away. </li></ul><ul><li>“ Prove it to me.” </li></ul>Florida Apartment Association
  33. 33. Gen X-ers: 1961 – 1981 <ul><li>MARKINGS : Nose rings, </li></ul><ul><li>navel rings, functional </li></ul><ul><li>clothing, tattoos, Japanese </li></ul><ul><li>cars. </li></ul><ul><li>SPENDING STYLE : </li></ul><ul><li>Cautious, conservative. </li></ul><ul><li>WHAT THEY READ : Spin, </li></ul><ul><li>Wired, chat room dialogue </li></ul><ul><li>THEIR HUMOR : Dilbert </li></ul>Florida Apartment Association
  34. 34. Gen X-er's View of Work Florida Apartment Association
  35. 35. Gen X-ers on the Job <ul><li>ASSETS : </li></ul><ul><li>Adaptable </li></ul><ul><li>Techno-literate </li></ul><ul><li>Independent </li></ul><ul><li>Unintimidated by authority </li></ul><ul><li>Creative </li></ul><ul><li>LIABILITIES : </li></ul><ul><li>Impatient </li></ul><ul><li>Poor people skills </li></ul><ul><li>Inexperienced </li></ul><ul><li>Cynical </li></ul><ul><li>Want to control the decision and the plan </li></ul>Florida Apartment Association
  36. 36. Gen X-ers: 1961 - 1981 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are the current 27 to 47 year olds. </li></ul><ul><li>They live in the present, like to experiment, and are looking for immediate results. </li></ul><ul><li>They are selfish and depend a lot on their parents. </li></ul><ul><li>They question authority and feel like they carry the burden of the previous generations. </li></ul>Florida Apartment Association
  37. 37. Gen X-ers: 1961 - 1981 <ul><li>IN A NUTSHELL: </li></ul><ul><li>They are cynical, pessimistic and skeptical. </li></ul><ul><li>Most loyal population in the workplace – but to PEOPLE, not companies. </li></ul><ul><li>“ Prove it to me” attitude. </li></ul>Florida Apartment Association
  38. 38. Gen X-ers as Team Members <ul><li>MANAGING – make it fun; don’t micro-manage; answer </li></ul><ul><li>the questions “What have you done lately? Why are you </li></ul><ul><li>qualified?”; emphasize back-up plans </li></ul><ul><li>ORIENTATION – emphasize life balance; limit corporate </li></ul><ul><li>politics; clearly explain expectations; answer “Why?” </li></ul><ul><li>OPPORTUNITIES – stress broad range of diverse skills </li></ul><ul><li>DEVELOPMENT – on-the-job training </li></ul><ul><li>MOTIVATING – leading edge technology; time is a </li></ul><ul><li>currency; </li></ul><ul><li>MENTORING – virtual teamwork; time alone </li></ul>Florida Apartment Association
  39. 39. Coaching and Managing Gen X-ers <ul><li>Put all the options on the table </li></ul><ul><li>Be prepared to answer “WHY” </li></ul><ul><li>Present yourself as an information provider </li></ul><ul><li>Use their peers for testimonials whenever possible </li></ul>Florida Apartment Association
  40. 40. Coaching and Managing Gen X-ers <ul><li>Appear to enjoy your work – “carpe diem” </li></ul><ul><li>Follow-up and meet your commitments. They’re eager to improve and expect you to follow through. </li></ul>Florida Apartment Association
  41. 41. Millenials (“Nexters”): 1982 – 1999 75 Million People – 10% in Workforce <ul><li>September 11, 2001 </li></ul><ul><li>Oklahoma City bombing </li></ul><ul><li>Columbine massacre </li></ul><ul><li>Threat of renegade nuclear countries </li></ul><ul><li>Respect for environment </li></ul><ul><li>Immigration restricted </li></ul><ul><li>ADD era </li></ul><ul><li>National epidemics – Ebola, AIDS, etc. </li></ul><ul><li>Clinton/Lewinsky </li></ul><ul><li>Virginia Tech </li></ul>Florida Apartment Association
  42. 42. Millenials: 1982 – 1999 Core Values <ul><li>Optimism </li></ul><ul><li>Civic duty </li></ul><ul><li>Confidence </li></ul><ul><li>Achievement </li></ul><ul><li>Sociability </li></ul><ul><li>Morality </li></ul><ul><li>Street smarts </li></ul><ul><li>Diversity </li></ul>Florida Apartment Association
  43. 43. Millenials: 1982 – 1999 Generational Personality <ul><li>Coddled since birth – protected by parents </li></ul><ul><li>Over-scheduled </li></ul><ul><li>Never known depression – until recently. </li></ul><ul><li>Never known a world without PC’s, cell phones, remote controls </li></ul><ul><li>Torn between individuality and fitting in </li></ul><ul><li>Don’t want to be hurried and will take the time to search for an answer. </li></ul>Florida Apartment Association
  44. 44. Millenials: 1982 – 1999 <ul><li>MARKINGS : Polyester, pagers, </li></ul><ul><li>texting, retro. </li></ul><ul><li>SPENDING STYLE : Spend your </li></ul><ul><li>parents’ money as fast as you can. </li></ul><ul><li>WHAT THEY READ : Series: </li></ul><ul><li>Goosebumps, Baby Sitters’ Club, </li></ul><ul><li>Matt Christopher, American Girls, </li></ul><ul><li>Chat Room Conversation </li></ul><ul><li>THEIR HUMOR : Calvin and </li></ul><ul><li>Hobbes </li></ul>Florida Apartment Association
  45. 45. Millenials on the Job <ul><li>ASSETS : </li></ul><ul><li>Collective action </li></ul><ul><li>Optimism </li></ul><ul><li>Tenacity </li></ul><ul><li>Heroic spirit </li></ul><ul><li>Multi-tasking capabilities </li></ul><ul><li>Techno-savvy </li></ul><ul><li>LIABILITIES : </li></ul><ul><li>Need for supervision and structure </li></ul><ul><li>Inexperience, particularly with handling difficult people issues </li></ul>Florida Apartment Association
  46. 46. Millenials: 1982 - 1999 <ul><li>IN A NUTSHELL: </li></ul><ul><li>Currently age 26 and younger. </li></ul><ul><li>Adulthood taking longer. </li></ul><ul><li>Want instant gratification. </li></ul><ul><li>Are very aware of the world and very technologically literate. </li></ul><ul><li>Loyal and consider a company’s altruistic attitude and culture. </li></ul><ul><li>See personal fulfillment from their jobs, not necessarily financial security – yet. </li></ul>Florida Apartment Association
  47. 47. Millennials as Team Members <ul><li>MANAGING – trust central authority; their world has immediacy; </li></ul><ul><li>help them itemize and prioritize; no nebulous time frames </li></ul><ul><li>ORIENTATION – teamwork ethic; devote plenty of time; “How </li></ul><ul><li>can I help you get where you want to go?” </li></ul><ul><li>OPPORTUNITIES – Resilient; tech-savvy </li></ul><ul><li>DEVELOPMENT – continued education; intimidated by difficult </li></ul><ul><li>customers; bursts of short and quick information; help them </li></ul><ul><li>achieve their goals </li></ul><ul><li>MOTIVATING – need more supervision/structure; recognize the </li></ul><ul><li>individual but understand their “herd” mentality; </li></ul><ul><li>MENTORING – appoint a strong leader </li></ul>Florida Apartment Association
  48. 48. Coaching and Managing Millenials <ul><li>Offer customization – a plan specific to them </li></ul><ul><li>Offer peer-level examples </li></ul><ul><li>Spend time providing information and guidance </li></ul><ul><li>Be impressed with their decisions </li></ul>Florida Apartment Association
  49. 49. Generational Differences <ul><li>Veterans – 1925 to 1942 </li></ul><ul><ul><li>Uncomfortable with ambiguity </li></ul></ul><ul><ul><li>Slow to embrace technology </li></ul></ul><ul><ul><li>Stable, detail-oriented, thorough, loyal, hard-working </li></ul></ul><ul><ul><li>Won’t speak up if they disagree </li></ul></ul><ul><li>Baby Boomers – 1943 to 1960 </li></ul><ul><ul><li>Service-oriented </li></ul></ul><ul><ul><li>Driven </li></ul></ul><ul><ul><li>Good team players </li></ul></ul><ul><ul><li>Not budget-minded </li></ul></ul><ul><ul><li>More process than results oriented </li></ul></ul><ul><ul><li>Workaholics </li></ul></ul><ul><ul><li>Work ethic = “worth ethic” </li></ul></ul>Florida Apartment Association
  50. 50. Generational Differences <ul><li>Generation X – 1961 to 1981 </li></ul><ul><ul><li>Adaptable </li></ul></ul><ul><ul><li>Techno-literate </li></ul></ul><ul><ul><li>Not intimidated by authority </li></ul></ul><ul><ul><li>“ Just tell me if this is going to be on the test” </li></ul></ul><ul><ul><li>Cynical and impatient </li></ul></ul><ul><ul><li>Poor people skills </li></ul></ul><ul><li>Millennial – 1982 to 1999 </li></ul><ul><ul><li>Optimistic </li></ul></ul><ul><ul><li>Tenacious </li></ul></ul><ul><ul><li>Heroic spirit </li></ul></ul><ul><ul><li>Multi-taskers </li></ul></ul><ul><ul><li>Need supervision and structure </li></ul></ul><ul><ul><li>Huge conflict between Gen X-ers and Gen Y-ers </li></ul></ul><ul><ul><li>Rattled by in-your-face conflict </li></ul></ul>Florida Apartment Association
  51. 51. Cross Generational Communication
  52. 52. Generational Interaction <ul><li>Veterans and Boomers may have a tendency not to question or challenge authority or the status quo. This may cause confusion and resentment among the X-ers and Millennials who have been taught to speak up. </li></ul>Florida Apartment Association
  53. 53. Generational Interaction <ul><li>X-ers and Millennials who have had different life experiences and communicate with people differently, may fail to actively listen to Boomers and Veterans, thereby missing valuable information and guidance. </li></ul>Florida Apartment Association
  54. 54. When Generations Fail to Communicate <ul><li>May impact turnover rates </li></ul><ul><li>May impact tangible costs (i.e., recruitment, hiring, training, retention) </li></ul><ul><li>May impact intangible costs (i.e., morale) </li></ul><ul><li>May impact grievances and complaints </li></ul><ul><li>May impact perceptions of fairness and equity </li></ul>Florida Apartment Association
  55. 55. <ul><li>Feedback style and form can be impacted by generational differences . </li></ul>Florida Apartment Association Generational Feedback
  56. 56. GENERATIONAL FEEDBACK <ul><li>VETERANS – “No news is good news.” </li></ul><ul><li>BOOMERS – “Feedback once a year and lots of documentation. </li></ul><ul><li>X-ERS – “Sorry to interrupt you, but how am I doing?” </li></ul><ul><li>MILLENIALS – “Feedback whenever I want it at the push of a button.” </li></ul>Florida Apartment Association
  57. 57. <ul><li>Feedback styles that may appear informative and helpful to one generation might seem formal and “preachy” to another. </li></ul><ul><li>Feedback that an X-er thinks is immediate and honest can seem hasty or even inappropriate to other generations. </li></ul><ul><li>Some older generations have been told that there is a time and place for feedback. Younger generations haven’t necessarily been taught this “rule.” </li></ul>Florida Apartment Association Feedback Style and Impact
  58. 58. <ul><li>Veterans seek no applause but appreciate a subtle acknowledgement that they have made a difference. </li></ul><ul><li>Boomers are often giving feedback to others but seldom receiving, especially positive feedback. </li></ul><ul><li>X-ers need positive feedback to let them know they’re on the right track. </li></ul><ul><li>Millennials are used to being praised and may mistake silence for disapproval. They need to know what they’re doing right and what they’re doing wrong. </li></ul>Florida Apartment Association Generational Meaning of Feedback
  59. 59. Valuing Differences <ul><li>Information flows in all directions in a company or on a property. The most successful managers find a way to let every generation be heard. They recognize that no one has all the answers. This appreciation of diversity allows each group to contribute and be a part of the growth and success of your company or property. </li></ul>Florida Apartment Association
  60. 60. Florida Apartment Association On-the-Job Strengths VETERAN BOOMER GEN X-ER MILLENIAL Job Strength Stable Service Team player Adaptable Techno-literate Multi-task Techno-savvy Outlook Practical Optimistic Skeptical Hopeful Work Ethic Dedicated Driven Balanced Determined View of Authority Respectful Love/Hate Unimpressed & Unintimidated Polite Leadership By Hierarchy By Consensus By Competence By Pulling Together Relationships Personal Sacrifice Personal Gratification Reluctant to Commit Inclusive Turnoffs Vulgarity Not Being PC Cliché/Hype Promiscuity Diversity Segregated Integrated Diverse Blended Feedback No news Formal By interruption Perpetual Work/Life Balance Need Help Shifting Workaholics Want Balance Now Need Flexibility

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