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NERCOMP 2012 Presentation: Post-its, Pencils, and Placement: A Simple Technique for Getting Student Involvement in the Planning Process
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NERCOMP 2012 Presentation: Post-its, Pencils, and Placement: A Simple Technique for Getting Student Involvement in the Planning Process

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This presentation describes using an extremely low-tech technique for getting feedback from library users.

This presentation describes using an extremely low-tech technique for getting feedback from library users.

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  • 1. Post-its, Pencils, and Placement: A Simple Technique for GettingStudent Involvement in the Planning ProcessAmanda Izenstark & Mary MacDonald University of Rhode Island bit.ly/nercomp_space
  • 2. The "Crisis"In very late 2008, we found out we would begetting $1m for a Learning Commons.Construction would start in May 2009.We needed to figure something out.Fast.
  • 3. No time AND no moneyGiven our short time frame, we neededsomething we could implement quickly....But there are benefits to that!
  • 4. Inspiration!Middlebury librarians Carrie MacFarlane andBrendan Owens presentation at theDartmouth Biomedical Libraries 2008October Conference:Where Would You Study? Feedback ViaPost-It Noteshttp://www.dartmouth.edu/~biomed/services.ht
  • 5. Our Recipe1 freestanding whiteboard (borrowed from one of the librarys teaching labs)4 photographs of public spaces in the area5 packs brightly colored 2"x3" post-it notes1 box golf pencilsPrinter paper for improvised signsDesign signs, stick to whiteboard. Placewhiteboard in heavily-trafficked location.Publicize. Wait.
  • 6. What we expectedWe figured some pads would be alluring,and would leave the area of their ownaccord.We figured students would make somecomments, and move along quickly.
  • 7. What actually happenedStudents posted their ideas.Students read other students ideas, andadded comments.Students made numerous serioussuggestions. Some made not-so-serioussuggestions.We never had to open a second five-pack ofpost-its - not a pad was purloined.
  • 8. What did they want?
  • 9. Hours - 24 hours on the first floor, 24hours throughout the library
  • 10. Computers - more available, moreprograms
  • 11. Power - more outlets, more outlets,more outlets
  • 12. Chairs - more comfortable ones,more of them
  • 13. Copying/Printing - Free or 1¢ perpage
  • 14. Food - More Options, Longer DailyGrind Hours
  • 15. Pets - Dogs! Cats! I am Maru. まるです。 http://sisinmaru.blog17.fc2.com/blog-entry-1178.html Maru the cat まるです。 19 Apr 2011 http://sisinmaru.blog17.fc2.com/blog-entry-1171.html
  • 16. ...Some asked for things we already have:• Group study rooms• Lockers "like they have in airports"
  • 17. Whats Coming?
  • 18. Limits of this processThis reached our current users - only thosewho came into the library during the 3weeks contributed.This was not an ethnography, nor was ithard-core science.But useful feedback for the price of post-its.
  • 19. Your Turn
  • 20. Think like a space consumerWhat do you like about this space?What do you not like about this space?What suggestions do you have for makingthis a more pleasant space?
  • 21. Wrap-UpWhat did you learn about this space?What did you learn about the people whouse this space?
  • 22. Thank you! Amanda Izenstark amanda@uri.edu Mary MacDonald marymac@uri.edubit.ly/nercomp_space