Bpc11 effectiveendusertraining-veroniquepalmer-110310004311-phpapp01

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  • What you want to do, is cover all the features on the Create list to give Site Owners all the skills they need to manage a set of sites.
  • Bpc11 effectiveendusertraining-veroniquepalmer-110310004311-phpapp01

    1. 1. Clarity. Direction. Confidence. EFFECTIVE END USER TRAINING Veronique Palmer SharePoint MVP March 2011@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    2. 2. @veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    3. 3. End user training is NOT JUST ABOUT SharePoint! Patience with the She’sprocess of lost it! change $$$
    4. 4. Customised Ongoing Blended Supported@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    5. 5. OWNERSHIP TRAINIG GOVERANCNE COMMUNICATION USER ADOPTION@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    6. 6. Microsoft Outlines eLearning Course 50227A : SharePoint 2007 End User 3 Days Level 200 Audience :Managers, developers, designers, and every day knowledgeworkers, finance, operations, s ales, or human resources users (second course available) = 7.5 days@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    7. 7. Microsoft Outlines eLearning Course 50352B : SharePoint 2010 End User 3 Days Level 200 Audience : Information Workers, anyone that works with SharePoint team sites, libraries, lists and items = 2.1 days (second course available)@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    8. 8. @veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    9. 9. For Beginners?? Address business problems Visio Process Repository BCS Records Centre SharePoint Designer Business Intelligence Centre Workflow Term Store Management Document ID Service Custom CSS Column Level Validation Modify Master Pages Record Declaration Settings Translation Management Audience Targeting@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    10. 10. External Training Cons Pros Expensive Mass training Generic Less distraction Impersonal Infrastructure Real world exp@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    11. 11. In-house Training Cons Pros Infrastructure Cost effective Distractions Personalised Cancellations Governance Finding a trainer@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    12. 12. Certification? SharePoint for Business Users NBSP – Kat Weixel@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    13. 13. Ownership!@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    14. 14. Curriculums That Work • Up-skill from 2007 or Beginners • Lists • Intermediate • Advanced • Permissions • Enterprise Features • SharePoint Designer • Specialisation@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    15. 15. Why?@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    16. 16. Complete Picture@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    17. 17. Volumes@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    18. 18. Stagger!@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    19. 19. Course Outlines Importance of Beginners@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    20. 20. Course Outline Basics Site Doc Creation Libraries Beginners Picture Discussion Libraries Forums Wikis@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    21. 21. Train the Trainer@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    22. 22. Materials HANDS ON!@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    23. 23. Get Course Outlines Lots in the market, find yours! http://www.letscollaborate.co.za/shop/SitePages/Training.aspx@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    24. 24. Course Outlines Upgrading? Considerations New? Features?@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    25. 25. ContentHow and …. Why!@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    26. 26. Evaluation Forms@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    27. 27. Pr o d u c t i v i t y Hu b Br o wn Ba g Se s s i o n s Us e r Ma n u a l s Cl a s s r o o m Bo S e l f -P a c e d o k Mi n d Ma p s
    28. 28. Managing@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    29. 29. Managing@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    30. 30. The Secret? Assimilation Timing@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    31. 31. Wins! Evangelists Excitement Adoption Free IT Leaders!@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    32. 32. 3 Best Practices 3 Worst Practices •Customize outlines •Relying solely on •Stagger training Microsoft outlines •Give time to assimilate •Large classes •Leaving the class@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    33. 33. Budget For Training@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    34. 34. @veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    35. 35. Free Resources Fab 40 : Employee Training Scheduling and Materials (2007 only) http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277- 550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en Productivity Hub 2007 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca- d62f-41bc-943d-79002254cfee&displaylang=en Productivity Hub 2010 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862- e420-4331-8bc3-469d7bae0ff1@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    36. 36. Business Owner User Adoption Specialist End User Trainer Team Lead@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT
    37. 37. Clarity. Direction. Confidence. THANK YOU FOR YOUR TIME SAN DIEGO Please be sure to fill out your session evaluation! veronique@letscollaborate.co.za www.letscollaborate.co.za@veroniquepalmer #BPC11 BEST PRACTICES CONFERENCE SHAREPOINT

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