Building Relationship is a task of Entire Organization!!!
IIHT is a pioneering hardware and networking IT IMS training institute. It
is India’s largest IT education organization and Asia’s leading technology
training organization in IMS, offering high quality industry specific cost
effective professional computer training at individual and corporate
levels. Based out of Bangalore, India; IIHT has a strong presence in the
Indian market with over 300 plus centres and its global presence
envelops West Africa, East Africa, South Africa, China, Turkey, Malaysia,
Middle East, Sri Lanka and other countries. Latest collaborations in Africa
include countries such as Angola, Nigeria, Mozambique, Liberia, Togo,
Kenya, Ivory Coast, DR Congo, Gambia and so on. IIHT is present through
its esteemed franchises in Over 22 countries worldwide.
IIHT is a preferred partner of Microsoft, Cisco, HP, Symantec, Redhat, Sun
Microsystems, Net Apps, CompTia, CITRIX, VMware, EMC2 and many
more IT majors around the world and has alliance with Sikkim Manipal
University, one of the top Indian universities, to offer Degree to its IMS
courses. IIHT has a strategic alliance with EDEXCEL, UK. EDEXCEL has
recognized the 2 year IIHT diploma course as BTEC Higher National
Diploma – IT IMS. In Partnership with Microsoft IIHT has also launched
Cloud computing in 2011.
All set for the course to commence, the franchise, an
educational institution, was still running behind on making
strategic alliances with employers. A business critical need,
commitment of 100% placement assistance at the end of the
course was already made to the students.
A franchisee in Northern Africa set up the shop and was able to effectively
promote and enroll to full capacity of the centre, for various courses with help
of well defined mechanisms and instruction of its parent company. The
customization of the courseware and the learning philosophy of the institute
aided to great demand for the course.
His passion for the development in education drove him to undertake
extensive research and after analyzing many options, he zeroed in on a
The franchise owner was very keen on providing employment to people from
the locale. As a result trainers from India were appointed for a contract period
by which they would train the trainers and other members before taking over.
The centre was all set to start the courses for the year when they realized that they
had not yet established sufficient corporate relationships to ensure 100% placement
assistance. The franchisee himself was a businessman with ample knowledge on IT
majors in the country and he found his placement officer failing to build relationships
with the corporate even when there were many vacancies that the graduates can fill-in
in the companies. In the next three months the first batch of graduates would be out
and it was essential for the franchise to have tie ups with employers. The placement
officer was unable to build alliances with any of the IT majors or ITO’s of companies
that could offer relevant positions. The Franchisee decided to replace him with a
person who is more qualified and knowledgeable. With a new officer in place, a
month later the franchise still had not met its target on building relationships for
With the situation out of hands, corporate office of parent company - IIHT had to
intervene at this stage. As this would be the first year it is crucial for a franchise to
build a good reputation with the students especially. The franchise welcomed this
The issues were discussed over mails, phone calls and
information was exchanged. It was established that the new
placement officer was in need of training. Further, one of the key
details that came into light was that, the franchisee himself was
not putting in any efforts to establish contacts even though he
was from a strong business background as he was quite busy
with many other processes. As this had to be rectified, the
training was to ensure that all members at the centre would take
it as a responsibility to provide assistance to placement officer at
least in the beginning. As time passes by, the reputation by itself
would serve the purpose.
The parent company also decided to use this as an opportunity to
bring all African franchises on the same platform. This would not
only help in building relationships but also aid to learn from each
It was decided that the training will be broken into three phases:
1 – Training the Placement Officer
2 – Connecting Placement Officer, Franchise Owner and the Centre
3 – ‘All Franchisee’s Meet’ to exchange Ideas
Training would be conducted through VOIP, by Placement Lead at
the Head Quarters for a period of four days. Training would
encompass instruction, presentations and activity based learning.
With rigorous training, activities and targets the Placement Officer,
was able to gauge all his roles and responsibilities. He was trained
on setting realistic goals, building communication skills, tapping
contacts from within and out of the centre, establishing and
following up with relationships and also on extensive networking.
He was expected to internalize what the brand offered and realize
how a company would benefit by employing a graduate from the
It was more importantly emphasized in this one day session that
even though the placement officer is core to placing the students by
research and commitment it would also be the responsibility of all, in
the centre to provide leads to individual acting as Placement Officer.
Any business relationship that could help in assisting students in
finding a job would be a high priority contact and anybody in the
centre could guide placement officer in building relationship that
would aid to same.
A webinar presentation was set up by the Headquarters for The
centers in Africa and Middle-East, where in presentation were made
by each representative on SWOT of the centre, covering student
preferences and placement assistance at large. An interactive
session lasting for 6 hours gave space for brainstorming,
constructive feedback and exchange of ideas. Mostly exchanging
views on what could work best in local regions and how it worked out
for well established counterparts.
Such training and deliberate involvement of various franchisees and other
key personnel in training helped in comprehension of individual
responsibilities of each person for any given job at the centre. Hence the
placement officer not only was able to devise his own plan, set targets and
achieve them but also received continuous support from his senior
colleagues. The parent company was providing continuous support to the
The centre is now running for over a year and has over 800 students who
have graduated and have joined at various positions in leading companies of
the nation. The institute has tie ups with leading telecom enterprises such as
Airtel and MTN group, Allied Technologies, IBM, Mass Builds, Samsung and
many such prominent players in the respective industries of the nation and
the surrounding nations.
The franchise, a visionary himself is now expanding by
setting up more franchises in the region and has also
been successful in synergizing with an eminent university
in the nation.
The goodwill is not only because IIHT provides skilled manpower in the
areas of hardware, networking, database management, security and
storage management but also because the students are taught the
latest technology advancements in the industry. This is coupled with
hands-on lab sessions where in the students get exposed to simulation
with live situations of day to day operations in organizations. This equips
the students to proactively act to situations and implement the best
possible solution befitting the situation once on job.
Further the curriculum is customized based on relevance of current
trends and expectations of businesses, which is endorsed by our many
partners and many more IT majors from around the world.
IIHT’s brand repute is built over its’ years of excellence in service,
delivering high quality training on cutting edge technologies. IIHT
envisions of becoming a globally accepted and acknowledged end-to-
end IT education and training solutions provider. As a testimonial, IIHT is
now catering to renowned IT majors and Fortune 100 companies for
their manpower requirements; IIHT showcases 40% annual CAGR; and
our franchise partners are spread across the world.
#15,Sri Lakshmi Complex, 4th Floor, St. Marks Road, Bangalore - 560 001. India
Tel: 91 80 6160 4545 e-mail: email@example.com web: www.iihttechnologies.com