Your SlideShare is downloading. ×
0
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Riga North Hub 2011 airlinetrends.com
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Riga North Hub 2011 airlinetrends.com

3,119

Published on

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,119
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
61
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. New revenue streamsacross airport customertouchpointsRaymond KollauFounder airlinetrends.comRiga North Hub conferenceMay 2011
  • 2. www.airlinetrends.com
  • 3. Trends and innovations Hyper Consumers – Informed, experienced, higher expectations TRENDS – Choice & control: A la carte, self-service (STEEP) Value for money INNOVATIVE – Price sensitive, rise of overall product quality SERVICES Convenience & efficiency – Crowded skies & hubs, stricter security PASSENGER NEEDS Connectivity – Always-on personal devices, real-time info New revenues Diversity – Non-western, older, female, GenY Sustainability – CO2 reduction, recycling – Virtual meetings, high-speed rail
  • 4. Passenger stress levelsPrimary contributors to stress levels for Business travellers Unpredictable time for security screening 66% Travelling to and from airports 19% Check-in 8%source: SAS 2007 Mobile, real-time
  • 5. Self-service & control KLM self bag tagging
  • 6. Self-service & control Lufthansa Quick Boarding
  • 7. Changes in passenger ground processessource: Lufthansa Systems
  • 8. Passenger stress levelsSTRESS LEVEL security immigration ff e-o tak check-in landing immigration baggage g r din boa airport flight Transfer Airport Flight Airport Transfer source: Pragma Consulting Peaks in stress levels create latent demand for value added services
  • 9. Baggage transfer Skybags (TAP, Iberia) €35 to Lisbon Airport +/- 1,000 passengers and 1,500 bags per year
  • 10. Baggage transfer United resells FedEx service UPS LugaggeBox Within USA: $79 – 99 each way Drop at UPS stores across USA Families, seniors, sports equipment eg. NYC – LA: $66
  • 11. Cross-selling: Austrian red|cab Austrian Airlines: Vienna Airport
  • 12. Up-selling: Austrian red|lane Reselling access to Vienna Airport Priority Terminal: €99
  • 13. Upselling: Fast track London Luton paid fast-track: £3.00 Avg 8,500 passengers per day – 19,000 peak (eg. Easter) $40 peak, $25 off-peak Annual turnover: £11 mln / €12.5 mln
  • 14. Fast track: Immigration Privium (Amsterdam Airport): €119 - €185/year (55,000 members)
  • 15. Lounge access€35, only for Silver-tier FFP members $39 one-time, $525 year
  • 16. Retail: self-service Media Markt toGo
  • 17. Catering: take onboard Grab and Fly
  • 18. Catering: take onboard HMS Host B4YouBoard
  • 19. Catering: take onboard Delta iPad ordering, guaranteed delivery in 10 min
  • 20. Airside: Digital Nomads Airport power outlets
  • 21. Airside: sponsored services Branded charging stations
  • 22. Airside: sponsored servicesFree Wi-Fi from Google
  • 23. Airside: brand spaces Sony Salon Vidéo HD (Paris CDG)
  • 24. Airside: brand spaces Nutricia Babycare Lounge (Amsterdam Airport)
  • 25. Airside: transit Transit at Delhi Airport
  • 26. Airside: transit Delhi Airport snooze pods‘ for transit passengers €5,00 per hour
  • 27. Airside: transit Yotel: €45-85 per 4 hours
  • 28. Priority boarding 25% business travellers $10 Speedy Boarding: around GBP 9.00 Easyjet Plus: GBP 109 year $90 mln/year
  • 29. Departure and arrival Lisbon, Porto, Funchal: €45-140
  • 30. Baggage transfer ANA / JAL Tebura: €5 / piece
  • 31. Airport transfer: BalticTAXI
  • 32. www.airlinetrends.com
  • 33. Contact us for an in-housetrend seminar:A full download of the latesttrends and innovations in theairline industryRaymond Kollauraymond@airlinetrends.com+31 6 4186 1136www.airlinetrends.com

×