GENERAL CLEANINGHRTM 133 FRONT OFFICE & HOUSEKEEPING
General cleaning Refers to a periodical cleaning and • maintenance works performed byhousekeepers in order to protect the general appearance of the establishment and theinvested materials, besides the daily cleaning and maintenance works.
TASK STEPS: GENERAL CLEANING Render the room ‘out of order’, Collect necessary guest materials and toiletries, Collect the beddings and curtain, Protect the movable furniture by gathering them in a place, Protect the immovable furniture by covering them, Keep electrical appliances in a locked storeroom Ensure that the maintenance and repair works are done by related departments
TASK STEPS: GENERAL CLEANING Perform the necessary cleaning procedures after the completion of repair and maintenance works Clean the removed furniture and place them accurately, Place the necessary guest materials and toiletries, Remove the cleaning instruments used, Perform the final check
Supplies needed (clean 1. Collect dusting materials and supplies; InstructionsDusting: furniture & fixtures in Guestrooms rugs/cloth, furniture place in a bucket wood polish, and 2. Start dusting from the main entrance door sprayer until all fixtures are dusted. 3.Use rags and sprayer of wood polish, start dusting from the main door 4. Continue dusting and proceed to wooden panels. Dust the closet shelves, inner and outer part of the closet door. 5. Dust tv sets and stand, study desks, chairs and sofa. 6. Dust windows, windowsills, valance board, wall lamps (bulbs), wall frames and full length mirror. Wipe the headboard and legs of bed. 7. Wipe night table, telephone and bedside switches 8.Dust mini bar, refrigerator and tv cabinet
CLEANING OF GLASSESEquipment and materials needed TASK STEPS Procedure• 2 buckets; • To appropriately pull the • Prepare cleaning solution ½ mix• 2 mops furnishings, bucket of water with ½ cup AP• 3 scrubbing white pads; • to protect the floor, cleaner• 1 hand brush • To put on gloves, • Wash frames and windows using • To clean the frames, scrubbing pads with plenty of• 1 methylated spirit; water. Do not squeeze the pads• 1 broom • To clean the glasses, • Clean the outside part of the• 2 sqeegees; • To remove the floor protection window• 4 plastic bags cover, • Wipe dry the window using a• 4-8 polishing cloths; • To place the furnishings, cleaning towel• 4-8 cleaning towels • To remove the instruments, • Dry clean making sure the• All purpose cleaner • To perform the final check rubber strip of the squeegee is clean. Move squeegee downwards from side to side • Polish the glass by folding polishing cloth into a pad then spray Methylated spirit unto the pad. Wipe windows sideways until the whole area is polished.
CLEANING OF METALS RULES TO BE OBSERVED IN Materials needed METAL CLEANING Task Steps• Metal polish • Put on gloves,• Polishing cloths • pay attention to protection • To protect the floor,• All purpose cleaner and safety rules, • To remove the dry dust of• Hot water • choose a cleaner suitable the whole surface from top for the metal, to bottom, • To use the cleaner in small • To apply the metal cleaner, amounts, by keeping its lid • To brighten the whole closed, surface with dry cloth, • To thoroughly rinse the • To put the brightened metal cleaner before use, to its place, • To clean the movable metal • To remove the instruments object through taking them and materials, to the suitable area, • To perform the final check. • To definitely avoid leaving the articles damp.
Preparing accomplishment report Accomplishment reportsPrepared by housemen or head of the unit •Shall sign the report signifying that the •tasks are indeed accomplished as stated in the reportReports are submitted to the •housekeeping supervisor who will use thesame in monitoring productivity ofhousemen and for giving constructivefeedback on unaccomplished responsibilitiesBasis for performance review during • employee annual performance review
Spot Cleaning 1treated areaSpots and spills call for immediate . Carefully scrape away excess soiling action. If allowed to materials such set, many substances can as gum and tar from the carpet. permanently stain a 2. Blot the excess liquid that is spilled before carpet, especially it has a chance to soak into the carpet. Do not rub theone that is made of nylon or wool. stain; The following this action may actually force the stain intoare a few general procedures that theshould be followed regardless fibers. Use only clean rags to blot the carpet. 3. Apply the cleansing agent to the carpet. If of the type of stain, carpet, or the spot cleaner: remover is a liquid, remove the excess spot remover by blotting with clean rags or a clean sponge.
A microfiber cloth microfibercloth designed for glass and mirrors
Preparing Accomplishment Report Key checking book & inter-shiftLost and Found Report Form communication log book
Test of Understanding Give five common stains • Identify the equipment and •found on furniture and your supplies for cleaning the recommended solution following: Bathroom – windows – Furniture – Brass and metal fixtures –
HAVE A NICE DAY!!! SEE YOUPREPARE FOR QUIZ NEXT MEETING