IT Assessment Challenge

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IT Assessment Challenge

  1. 1. INSTITUTIONAL EFFECTIVENESS ANNUAL REPORT – FY 2012The Art Institute of PittsburghTechnology Department
  2. 2. • The Technology Department assists the College in its mission to achieve the academic imperatives and business requirements by providing: • Access to and maintaining appropriate technologies. • High-quality support services. • Responsible administrative oversight. Supporting the AIP Mission: To provide an education in design, media arts and culinary that prepares students for individual and professional success.
  3. 3. • Faculty, staff, and students will have appropriate technology resources available to support working and learning environments.• Technology systems will function in an efficient manner.• Faculty, staff, and students will be satisfied with the services provided by the technology department.Assessment Goals forFY12
  4. 4. Goal One• Faculty, staff, and students will have appropriate technology resources available to support working and learning environments. • Faculty classroom technology delivery requests are met in a timely manner and with no complaints or issues. • Each Department Chair will meet with technology yearly to discuss how their department is using the provided technology and to plan for capital budgeting.Means of Assessment
  5. 5. Goal One• Faculty, staff, and students will have appropriate technology resources available to support working and learning environments. • Review of the help desk log will indicate a less than 24 hour turnaround for classroom technology delivery requests. • Review of the minutes from the Faculty Technology Committee will indicate faculty satisfaction with the available resources. • Review Capital Budgeting • Technology will review how each individual department is utilizing technology through meetings and surveys.Criteria for Success
  6. 6. Goal One• Faculty, staff, and students will have appropriate technology resources available to support working and learning environments. • Faculty Tech Committee minutes are reviewed by CTM. Working with Chair of Committee to make this a more useful budgeting tool. • We keep a call log and email log in the media center that indicates delivery requests are on time. • Capital is reviewed with Dept. Chairs, Academic Deans, President, RCTM and RDOT through meetings and conference calls. • Maintain usage logs of Cage/Cave and IDT areas and resourcesResults
  7. 7. Goal One• Faculty, staff, and students will have appropriate technology resources available to support working and learning environments. • Setup SharePoint site as a common place to share information with Faculty Tech Committee members, Minutes are now posted on site as well as this will be a place to share ideas and budgeting proposals • Adjusted Cage/Cave and IDT hours throughout the year to meet the needs of our students and best utilize our resources.Outcomes
  8. 8. Goal Two• Technology systems will function in an efficient manner. • Provide computer lab resources and instructional support services which meet the needs of faculty and students. • Maximize the uptime of equipment and resources directly accessed by various functional areas and administrative units of the institution.Means of Assessment
  9. 9. Goal Two• Technology systems will function in an efficient manner. • All classroom computers will have a 95% uptime with a maximum of 24 hours of downtime required for repairs or maintenance. • Maintain a 95% uptime for all equipment available for checkoutCriteria for Success
  10. 10. Goal Two• Technology systems will function in an efficient manner. • Server logs show that we maintain a uptime of our servers above 95% during the qtr. • Help Desk logs are not to helpful in tracking this information at this time.Results
  11. 11. Goal Two• Technology systems will function in an efficient manner. • Complete server and equipment maintenance during breaks and off hours. • IT started using new helpdesk software in April. This will allow us to better track issues and results through Help Desk reports and logging.Outcomes
  12. 12. Goal Three• Faculty, staff, and students will be satisfied with the services provided by the technology department. • The Noel Levitz survey results for item 2 and 26 will indicate that students are satisfied with the availability of computer labs and services. • (Item 2) The campus staff are caring and helpful. • (Item 26) Computer labs are adequate and accessible • Use the yearly IT survey that is focused on student satisfaction.Means of Assessment
  13. 13. Goal Three• Faculty, staff, and students will be satisfied with the services provided by the technology department • “Satisfaction” = gap score of 1.0 or less on The Noel Levitz Survey. • Review the results of the IT student survey for Satisfaction results of 7 or higher.Criteria for Success
  14. 14. Goal Three• Faculty, staff, and students will be satisfied with the services provided by the technology department. • Noel Levitz shows a gap of 1.24 in 2010 and 1.32 in 2011 • IT survey shows Drop in a few areas. • Cage/Cave Equipment • Audio and Video production Lab • IT survey shows an Improvement in our print services pricing.Results
  15. 15. Goal Three• Faculty, staff, and students will be satisfied with the services provided by the technology department • Improved our signage out side lab doors to indicate lab availability. • Installed a Kiosk on 6th floor to post announcements and open lab schedule. • We have spent a lot time and money sending out photo equipment for repair over the past 4 months. • Remodeled TV studio and installed new computers in production labs this past fall.Outcomes
  16. 16. • By tracking survey results and system logs we have learned to better utilize our time and resources in areas that meet the need of the school and our students.• These results have helped us to identify other areas for assessment in FY 13Lessons Learned andForward Thinking

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