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Intro to sage
 

Intro to sage

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Sage is a leading supplier of business management software and services to more than 6 million customers worldwide. From small start-ups to larger organizations, we make it easier for companies to ...

Sage is a leading supplier of business management software and services to more than 6 million customers worldwide. From small start-ups to larger organizations, we make it easier for companies to manage their business processes.

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    Intro to sage Intro to sage Presentation Transcript

    • Introduction to Sage
    • What Sage does
      • Sage is a leading supplier of business management software and services to more than 6 million customers worldwide. From small start-ups to larger organizations, we make it easier for companies to manage their business processes.
      Our vision is to be the most admired and respected business software and services provider in the world
    • Key facts about our organization All revenues retranslated based on average exchange rates for the year ending September 30, 2010, using an annual average exchange rate of 1.15 USD per GBP. Market Finances Customers Global company with 13,600 employees Revenue of $2.2B for FY2010 Provide advice to customers through 1.7 million support contracts More than 6 million customers worldwide Market capitalization of approximately $4.3 billion Manage around 36,000 customer calls each day One of the market leaders in the UK, North America, Europe, South Africa, and Asia Made over 40 acquisitions since 1991 Work with over 28,000 reseller partners and over 40,000 accountants worldwide
    • Our strategy
          • Long-term goals
          • Strategy
          • Be a key leader in all markets of the world
          • Supply business management software and services that help our customers run their businesses more efficiently
          • Develop products and services that are the most compelling fit with a customer’s country and industry
          • Maintain high levels of quality service support that feed back into the product and services development cycle
          • Have the most trusted brands
          • Position our brands to meet our customers’ requirements
          • Have the most satisfied and active customers in our industry
          • Focus on product innovation and value-added services to meet the changing needs of our customers
          • Experience superior organic revenue growth versus our peer group
          • Develop the products and services that meet the changing needs of our customers
          • Be recognized as one of the most admired employers
          • Build organizational capability to drive business performance
    • How we work
      • Our business is guided by our five principles, which shape everything we do and how we do it:
      Simplicity Agility Innovation Trust Integrity
    • History of Sage 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1981 Sage founded in Newcastle-upon-Tyne 1989 Listed on the London Stock Exchange
    • History of Sage 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1991 Entered the U.S. market 1992 Entered the French market 1997 Entered the German market 1997 Guy Berruyer, current CEO, joins Sage
    • History of Sage 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2000 Reached 2 million customers worldwide 1999 Entered the Portuguese and Swiss markets 1999 Became part of FTSE 100
    • History of Sage 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2004 Entered the Indian market 2003 Entered seven new markets 2005 Entered the Polish market
    • History of Sage 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2007 Surpassed 5 million customers worldwide 2006 Entered the Chinese market
    • We group ourselves into four businesses Data for FY 2010. At constant exchange rates. †Earnings before interest, tax, and amortisation of acquired intangible fixed assets (EBITA) Full results for FY 2010 available at: www.investors.sage.com
          • Northern Europe
          • Southern Europe
          • North America
          • AAMEA
      Revenue: $566m Revenue: $620m Revenue: $858m Revenue: $197m 30% † margin 26% † margin 22% † margin 25% † margin UK, Ireland, Germany, Switzerland, Poland, Austria France, Spain, Portugal, Belgium, plus subsidiaries: Brazil & Morocco U.S. and Canada South Africa, Australia, Singapore, Malaysia, China, India, Dubai, Saudi Arabia, Botswana, Namibia Over 1.2m customers Over 1.3m customers Over 3m customers 600,000 customers Over 3,600 employees 4,000 employees 3,900 employees Over 1,800 employees
    • Which all operate under the guidance of our executive team
          • Guy Berruyer
          • Paul Harrison
          • David Clayton
          • Michael Robinson
          • Karen Geary
          • Group Chief Executive
          • Group Finance Director
          • Strategy, M&A Director
          • Legal Director, Company secretary
          • HR & Communications Director
      • Klaus-Michael Vogelberg
          • Pascal Houillon
          • Ivan Epstein
          • Alvaro Ramirez
          • Group CTO
          • CEO, North
          • America
          • CEO, Asia, Australia, Middle East & Africa
          • CEO, Europe
    • What we offer
    • What we offer To what kinds of businesses? How do we compare? What do we supply?
    • What we supply in North America: Business management solutions Integrated Small and Midsized Business (SMB) Market Offerings Accounting and Financial Management Sage BusinessVision Accounting Sage BusinessWorks Accounting Sage ERP Accpac Sage ERP MAS 90 and 200 Sage ERP MAS 500 Sage ERP X3 Sage FAS Fixed Assets Sage Peachtree Sage PFW ERP Sage Pro ERP Sage Simply Accounting Human Resource Management and Payroll Sage Abra HRMS Sage TimeSheet Sage Timeslips Vertical Solutions— Healthcare Sage HealthPro XL Sage Intergy Sage Medical Manager Sage MedWare Payment Solutions Sage Card Processing Sage Electronic Check Processing Sage Gift Card Vertical Solutions— Nonprofit Sage Fundraising Sage Fund Accounting Sage Millennium Customer Management Sage ACT! SageCRM SageCRM.com Sage SalesLogix Vertical Solutions— Construction and Real Estate Sage Master Builder Sage Timberline Office Sage Timberline Enterprise
    • What are business management solutions? Software and services that help SMBs manage their business processes and relationships. Your business Customers People Finances Operations Suppliers Advisors Customers Improve service Meet their needs Build loyalty Multiple payment options Multiple channels Operations Manufacturing Distribution Servicing People Pay correctly and on time Record sickness and absence File legal documents Manage performance Develop potential Suppliers Get what you need on time Manage costs Finances Manage debtors and creditors Manage cash flow Improve revenue and profit Forecasting and planning Electronic payment processing Advisors File accounts Statutory reporting Forecasting and business planning Advice and help from Sage
    • How does our business split across these areas? Although our business began as a provider of accounting software only, we have expanded our offerings, and accounting solutions now represent 54% of our total turnover. Accounting 54% Payment Processing 4% HR and Payroll 13% CRM 4% Industry-specific 25% All percentages from 2010 FY.
    • We offer a range of local industry- specific and specialized solutions Northern Europe Southern Europe AAMEA North America Accounting HR and Payroll Payment Processing CRM Construction and Real Estate Healthcare Not-for-Profit Manufacturing Transport/Distribution
    • To what kind of businesses?
      • Upper mid-market
      • 2% of Sage ’ s customer base
      • Lower mid-market
      • 16% of Sage ’ s customer base
      • Entry-level
      • Enterprise
      • 82% of Sage ’ s customer base
      0 EMPLOYEES 25 500 5,000
    • How do we measure up to our competitors? Business management solutions providers In the small business market* Sage is regarded as a clear market leader Oracle 17% SAP 32% Sage 5% Others 39% Microsoft 3% Infor 4% SAP 10% Sage 15% Oracle 10% Others 51% Intuit 4% Microsoft 10% Source: AMR, Global Enterprise Application Market Sizing Report, July 2009 Source: * IDC #220937, Worldwide ERP 2008 Vendor Analysis, published December 2009
    • What sets us apart?
    • What sets us apart? Local focus Customer experience Trusted brand
    • Sage’s decentralized model provides local focus with the support of global scale
          • Local focus
          • Empowered local management teams can respond quickly to local competitive and market changes
          • Products and services are developed locally to meet unique fiscal, legal, and regulatory environments (not “globalized”)
          • Time to market for innovation in products, services, and the business model is substantially reduced
          • Global scale
      Successful innovations are shared quickly between Sage businesses
          • Global technologies can be shared between local markets
          • Sage can easily take advantage of lowest cost producer markets
          • Sage’s global brand and presence makes it a key business partner
    • Our global reach Combined with our developers and business partners, Sage has a strong global presence. Direct presence Distribution
    • How do we reach our customers? Routes to market Retail Stores Business Partners Partnerships Accountants Internet Direct Strong and diverse routes to market tailored to match customer needs: We have a thorough understanding of the SME marketplace We ensure we are accessible and easy to do business with The complexity of solution dictates which channel is most relevant
      • A global network of 28,000 business partners extends the Sage ecosystem and provides additional:
        • Implementation and customization.
        • Training and support.
        • Specialist sector knowledge.
      Sage’s network of 40,000 accountants and small business advisors play an important role as recommenders and resellers of Sage products
    • The customer experience By being local and by building long-term powerful relationships with customers, we can deliver outstanding service, which we believe is unmatched in our industry
          • We stand apart through:
      The breadth and depth of our offering.
          • The flexibility of our solutions.
          • Superior support delivered locally by experts who advise customers on technical matters and critical business issues relevant to their market.
      Providing services of the highest standard from the best people.
          • We aim to:
          • Exceed expectations.
          • Deliver extraordinary customer experiences.
          • Enable our customers to be truly successful.
    • Bringing the customer experience to life Our emphasis on support is reinforced by the resources we put behind it. Across the Sage business, more than 40% of our people work in technical support, customer service, or customer training roles.
          • We listen to and involve our customers
      Products developed for ease of use
          • Customer surveys built into products
          • Local support in every country for technical product advice and guidance on business-critical topics
      User-centered design labs, online customer communities, events, focus groups, and more to seek feedback and customer insight 1.7 million support contracts, 81% renewal rate, 36,000 calls a day
          • We are recognized for our products and services
          • Winner of Best Contact Center at World Contact Center Awards in North America
          • Winner of the Golden Customer Relation Center award in Spain
          • Business Software Supplier of the Year, UK
    • Thank you