Our staff

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Our staff

  1. 1. Our Staff YOU are vital to OUR guests’ experience.
  2. 2. Who we choose We feel it is important to hire people based on their personal qualities; we can train you on the job for everything else you need to know but personal qualities can not be taught.
  3. 3. On the Job Training • We believe you learn more on the job. • No filling in booklets or taking tests. • You can earn a qualification if your manager and the CEO feels you are up to the Novotel Standard. • 1 days experience in each department before earning your qualification. • Support from your manager.
  4. 4. Team Environment • Staff Outings every 6 months (Paintball, Rafting, team building exercises) • We want to create one big family – this will help to create a welcoming environment for guests also. • We want everyone committed to Novotel and each other. • The whole organisation will run smoothly
  5. 5. Your Importance • Suggestion box – your ideas are welcome, valued and wanted. • We see or staff as an asset to Novotel. • We believe our staff have the most influence on a guests experience – They are happy, guests are happy and we’re happy.
  6. 6. Opportunity to Progress • Once we have hired you we want to keep you. • Helps to build a rapport with regular guests. • We prefer to promote current employees rather than employ new staff. • We believe this will help us all to have a better knowledge of the running of Novotel on all levels…
  7. 7. Opportunity to Progress continued… • Meetings with your manager to discuss progress every three months.

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