42. Produce
- Supply of product/services
- Quantity and quality
Eg. Variety of burgers
Marketing
- Branding, market awareness,
market outreach
Eg. McD song, TV ad
HR
- Talent planning, recruitment
and selection, training,
performance management
- Staff motivation and retention
Eg. Full timer vs. part timer
Development
- Improvise, innovate
- Applicable to product, process,
etc. to maximize resources
Eg. Hello Kitty toy, McValue
Meal
Finance
- Income and expenses, Return
of investment
Eg. Bulk purchasing
Information
- System, process, etc.
Eg. Inventory system
43. AIESEC in MalaysiaPurposeful | Action Oriented | Collaborative
Planning
- Begin with an end in mind: Goals,
KPI
- Organisational -> programme &
functional
Eg. 10,000 burgers daily
Organising
- Organisational structure & system
- Distribute roles
Eg. Restaurant manager, French
fries fryer, ice cream counter
Leading
- “Effective leaders are students of
human personalities, motivation
and communication”
Eg. Morning briefing, monthly
coaching
Controlling
- Performance evaluation,
standards
Eg. # of burgers cooked, weight of
French fries per pack