Most Progressive
Communications and
Information
Management
Shaakunth Kallem
LCVP CIM - 2013
MEMBERSHIP
Membership
• AIESEC in Hyderabad 2012
had MiM as an individual
portfolio where Q4 2012 had a
TL IM
• AIESEC in Hyderabad C...
Operating Structure
(as of Q4)
VP CIM
TL CIM

Director
Exchange

TL CEM

Memb
er

Memb
er

Memb
er

Memb
er

Memb
er

Memb...
Job Roles
• CEM Team (Innovation)
– Responsible for Engagement of
Stakeholders across All Sectors
and helping regenerate N...
TRAINING
IT Tools Training

– Podio – 3 + 11 Department
Sessions
– MailChimp – 3 + 11 Department
Sessions
– MyAIESEC.net – 4 + 11
D...
Membership Training

– For Sales
• Persuasion - 1
• Writing Skills - 1

– Finance Essentials - 1
– For Membership
• Team M...
Membership Training

– Talent Management
• Operational Training was given for
all Portfolios
• Sops and process flows were...
PROCESS
OPTIMISATION
oGIP
• A custom EP booklet was
created with several EP
profiles compiled as a booklet.
• These booklets were sent
along wi...
oGIP EP Booklet
oGIP EP Booklet
oGIP TN Booklet
oGIP Newsletter
oGIP Growth
90

80

70

60

50

40

30

20

10

0
Raise

Match

Realisation
2012

2013

Projections
COMMUNICATION
iGCDP - Matching
• http://www.tinyurl.com/AIESECHYDICX

• This wiki was created for the ICX
programs
• They were used as s...
iGCDP - Raising
• YouTube was used for showcasing
iGCDP Projects in the Network.
• These helped contribute
Rs.70,000/- and...
Alumni Relations
• Alumni Newsletters were sent to all
recent Alumni.
• These helped us engage them and
they were a part o...
CEM
• A Customer Experience
Management Team was
brought in to help rectify
Quality Issues and to help
engage various stake...
CEM
• Customers Engaged
– AIESEC Network
•
•
•
•

Peer LCs
TN Managers (oGIP)
EP managers (iGCDP)
All EPs (NPS Engagement)...
Podio
• Podio was extensively used as
a communication tool by
Business Development
ELD CONTRIBUTION
ELD Contribution
• CIM looked to contribute 5% of
all exchanges across 3 Programs
in 2013
Chart Title
iGCDP

oGCDP

oGIP

...
THANK YOU!!
Most Progressive CIM Awards Application
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Most Progressive CIM Awards Application

  1. 1. Most Progressive Communications and Information Management Shaakunth Kallem LCVP CIM - 2013
  2. 2. MEMBERSHIP
  3. 3. Membership • AIESEC in Hyderabad 2012 had MiM as an individual portfolio where Q4 2012 had a TL IM • AIESEC in Hyderabad CIM began the year 2013 without a membership • CIM in AIESEC in Hyderabad has ended the year 2013 with a membership of 26. • 10 of the CIM members have gone onto hold Executive Board positions in 2014. – This helped solve problems regarding job roles faced in 2013
  4. 4. Operating Structure (as of Q4) VP CIM TL CIM Director Exchange TL CEM Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Creative Team CIM Cell Comm Team Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er Memb er
  5. 5. Job Roles • CEM Team (Innovation) – Responsible for Engagement of Stakeholders across All Sectors and helping regenerate NPS growth • CIM Cell – A Team of CIM Responsible in Q4 who dealt with Membership Training and KM primarily • Creative Team – A Team mainly responsible for content for various CIM Operations
  6. 6. TRAINING
  7. 7. IT Tools Training – Podio – 3 + 11 Department Sessions – MailChimp – 3 + 11 Department Sessions – MyAIESEC.net – 4 + 11 Department Sessions – Communication Principles – 2
  8. 8. Membership Training – For Sales • Persuasion - 1 • Writing Skills - 1 – Finance Essentials - 1 – For Membership • Team Management - 1 • ELD Programs – 4 + 11 Department Sessions
  9. 9. Membership Training – Talent Management • Operational Training was given for all Portfolios • Sops and process flows were defined by CIM under the supervision of XDs, for this purpose. • 108 Sessions were delivered by TM where content was developed by TM and CIM together
  10. 10. PROCESS OPTIMISATION
  11. 11. oGIP • A custom EP booklet was created with several EP profiles compiled as a booklet. • These booklets were sent along with specialised newsletters • oGIP Newsletters: These newsletters consisted of – 6 EP profiles – Their attached resumes – Links to their Video of Purpose (Shot and facilitated by CIM) – EP Booklet – Opportunity Booklet
  12. 12. oGIP EP Booklet
  13. 13. oGIP EP Booklet
  14. 14. oGIP TN Booklet
  15. 15. oGIP Newsletter
  16. 16. oGIP Growth 90 80 70 60 50 40 30 20 10 0 Raise Match Realisation 2012 2013 Projections
  17. 17. COMMUNICATION
  18. 18. iGCDP - Matching • http://www.tinyurl.com/AIESECHYDICX • This wiki was created for the ICX programs • They were used as support tools for iGCDP in May, which were known for AIESEC in Hyderabad getting 101 matches that month, • The wiki also consisted of all reception content which helped deliver quality exchanges at an NPS of 25 at 30%
  19. 19. iGCDP - Raising • YouTube was used for showcasing iGCDP Projects in the Network. • These helped contribute Rs.70,000/- and drove the first financially sustainable iGCDP Project of 2013
  20. 20. Alumni Relations • Alumni Newsletters were sent to all recent Alumni. • These helped us engage them and they were a part of both of our Local Congresses. • Satish Shah – VP F 1994- helped deliver a session at August Lcong 2013 • Himanshu Charan – MCVP 2011, Ashwath Vyas – VP OGX 2009 and Vijay A. – VP DT 2009 were invited to December LCong.
  21. 21. CEM • A Customer Experience Management Team was brought in to help rectify Quality Issues and to help engage various stakeholders • oGCDP – 23 Raises in Q4 – NPS in Q3 (sans CEM Team) – 38 with 36% response rate – NPS in Q4 (with CEM Team) – 49 with 43% response rate • iGIP – 5 Re-Raises through CEM Team in Q4 (of 28)
  22. 22. CEM • Customers Engaged – AIESEC Network • • • • Peer LCs TN Managers (oGIP) EP managers (iGCDP) All EPs (NPS Engagement) – External Stakeholders • Clients (iGIP) • Alumni • oGCDP Positives (and Parents)
  23. 23. Podio • Podio was extensively used as a communication tool by Business Development
  24. 24. ELD CONTRIBUTION
  25. 25. ELD Contribution • CIM looked to contribute 5% of all exchanges across 3 Programs in 2013 Chart Title iGCDP oGCDP oGIP 0 50 100 Total Achieved 150 Target • Total CIM Contribution – 75 Projections 200 250
  26. 26. THANK YOU!!

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