AIESEC ANFA LCM #3

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AIESEC ANFA LCM #3

  1. 1. AIESEC ANFA JANUARY LOCAL MEETING
  2. 2. LCM 2014
  3. 3. Applaude time
  4. 4. OC NLDS TEAM
  5. 5. BRAIN ON FIRE CONFERENCE
  6. 6. YSE OPENNING
  7. 7. BETCOOP TEAM
  8. 8. Teach me if you can team
  9. 9. OC Journey in Casablanca
  10. 10. ANFA MAGAZINE TEAM
  11. 11. ARD LAUNCH
  12. 12. IGIP Phoenix
  13. 13. AIESEC ANFA
  14. 14. OPENNING PLENNARY
  15. 15. Who ’s in that House ?
  16. 16. ER ?
  17. 17. F?
  18. 18. Igcdp?
  19. 19. Igip ?
  20. 20. IM&M ?
  21. 21. OGX ?
  22. 22. TM ?
  23. 23. OPENNING PLENARY
  24. 24. 2011 Joined AIESEC 2012 OGX member LCVP Applicatant twice 2013 OGCDP TL Applicant CC twice NST OGCDP applicant twice IC GYV delegates LCVP applicant twice 2014 CEED in AIESEC ANFA About myself
  25. 25. Our contribution to the world
  26. 26. Reality • MA: 25 - 25 - 12 – 15 • RE : 31 – 56 – 11 – 14
  27. 27. Global Network • Australia • Tajikistan • UK • Colombia-Brazil
  28. 28. Facts • Innovation • Entrepreneurship • Purpose
  29. 29. Our Shift • Passion • Energy
  30. 30. Thank you!
  31. 31. Customer relationship management LCM 2014
  32. 32. Cicy Zhang Beijing International Studies University AIESEC BISU, Mainland of China AIESE ANFA IM&M CEEDer
  33. 33. About Me About My AIESEC Journey Study Translation & Interpreting in Beijing International Studies University 2012 September November 2013 January Join AIESEC Run for VP TM VP MarComm IM NST PHOTO 2013 July August 2013 November 2014 January February Exchange in Egypt International Congress Run for LCP CEED in AIESEC ANFA OCP of a National Conf. CUSTOMER RELATIONSHIP MANAGEMENT
  34. 34. Cicy Zhang AIESE ANFA IM&M CEEDer AIESEC UIBE, Mainland of China
  35. 35. From Customer To Promoter Customer Relationship Management
  36. 36. What is CRM? CRM CUSTOMER RELATIONSHIP MANAGEMENT 37
  37. 37. CRM is...(WIKIPEDIA) A model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  38. 38. CRM is...(myaiesec.net) A set of business processes enabling organizations to have more consistent and profitable interactions with it’s stakeholders. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  39. 39. CRM is...(My Definition) Anything that makes your customers or potential customers happier with your products or survices and in return benefits your business. Anything makes he/she happy then benefits you. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  40. 40. Why Do We Care CRM About CRM? CUSTOMER RELATIONSHIP MANAGEMENT 41
  41. 41. CUSTOMER FLOW ATTRACT STRANGER CONVERT CLOSE DELIGHT SHOWCASE VISITOR LEAD CUSTOMER PROMOTER It costs more to acquire a new customer than to retain a current one. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  42. 42. NPS HOW LIKELY IS IT THAT YOU WOULD RECOMMEND AIESEC TO YOUR FAMILY AND FRIENDS? The best way to do marketing is to let your customer become your promoter. CUSTOMER RELATIONSHIP MANAGEMENT
  43. 43. CRM makes us sustainable 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  44. 44. Good Cases From CRM MoC CUSTOMER RELATIONSHIP MANAGEMENT 45
  45. 45. EP Leader Program 2/4/2014
  46. 46. “ Hosted by AIESEC Mainland of China, Encourage EPs to turn ideas into reality. While working on projects, They do social survey and cross-cultural communication, In order to create their own positive impact on society. 2/4/2014
  47. 47. Opportunity of Facilitation in XPS Free Exchange Accounts Social Media Showcasing (Newspaper, Internet) 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  48. 48. Career Forum 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  49. 49. Career Forum 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  50. 50. Online Platform 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  51. 51. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  52. 52. What about CRM AIESEC ANFA ? CUSTOMER RELATIONSHIP MANAGEMENT 53
  53. 53. WHO IS OUR CUSTOMER EP Trainee Member Alumni Partner Buddy …… 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  54. 54. TEAM TIME WHO is your customer? HOW is your relationship? WHAT service can you provide? 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  55. 55. TM: Members&Alumni LC Culture Customized Talent Development Life-long Connection • Opportunity sharing • Newsletter 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  56. 56. OGX: Our EPs Raise——Expectation Setting Match——Service Realize——Feedback Return——Involve in LC events 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  57. 57. ICX: Trainee Experience Pre-exchange service (Matching efficiency, VISA survice...) Project quality (Diversity, Team experience...) Crisis management Follow-up survice (Certificate...) 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  58. 58. ER: Company Professional Process Branding Sense National Database 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
  59. 59. Every Customer Matters. CUSTOMER RELATIONSHIP MANAGEMENT YOUTH LEADERSHIP
  60. 60. Q&A CRM =) CUSTOMER RELATIONSHIP MANAGEMENT 61
  61. 61. Thanks!
  62. 62. Overcoming our challenges
  63. 63. Did you know ?
  64. 64. DID YOU KNOW? Co-delivery program within AIESEC 2015 vision
  65. 65. Co-Delivery program Increasing quantity and quality of effective realization for the GCDP Exchange program
  66. 66. What is Co-Delivery?
  67. 67. Why Co-Delivery? Many reasons: • Growth in GCDP realizations between LC ANFA and LC Partners (Hosting/Sending Entities). • Reduce the matching time of GCDP EPs/TNs. • Increase the matching / realization rate of GCDP EPs/TNs.
  68. 68. How does it work? Responsibilities of Hosting entity (iGCDP) Responsibilities of Sending entity (oGCDP) Defining projects and EP demand for them, information materiels about the project Accept the EP profile demanded and starting the promotion of the TNs (project) in the schools targeted. Final selection of EP’s EP recruitment and final selection + accelerate the raising process. Accelerate the matching process and provide the visa assistance if needed (IL). Assuring proper assistance for the visa procedure (AIESEC VISA) Assure the virtual integration (meet the other Eps, know the JD and the agenda…) Give a well preparation to the Eps (Outgoing Preparation Seminar) Assistance of the EP in the arrival and respect the clauses of the partnership in term of hosting and working. Checking if the project is going well after the arrival of the EP (hosting situation, respect of the JD) Assuring a good reintegration of the Eps to the LC.
  69. 69. What will I gain from it? Increased EP satisfaction Inreased TN satisfaction EP's are getting matched directly or semidirectly after selection on oGCDP side direct and qualitative promotion of TN among potential EP's resulting in reasonable number and quality of applicants oGCDP side is implementing some high standards of recruitment resulting in recruitment standards suggested by Poland selecting the right candidates as partnership countries Poland as partnership country is considering both sides participate in the EP preparation inputs from oGCDP recruitment in the final and induction process and assure it's high selection of EP's standards both partnership countries are co-managing the EP servicing process
  70. 70. Any Question?
  71. 71. Thanks for listening 
  72. 72. My leadership story
  73. 73. I Joined IM²department
  74. 74. ACTIVTY = 0 WARNING EMAIL 2nd WARNING EMAIL
  75. 75. Become Active
  76. 76. Opportunities…
  77. 77. Coordinator IGCDP - IM²
  78. 78. TL QUALTY & EXPERTISE IM² department BROUGHT TO YOU BY:
  79. 79. CLOSING PLENNARY
  80. 80. Week 5 - Opportunities & social agenda
  81. 81. Leadership opportunities
  82. 82. OC local conference launch
  83. 83. Reallocation for iGIP & TM
  84. 84. Local compendium board of reflexion
  85. 85. Social agenda
  86. 86. HANG OUT & More The committee talks Every Tuesday 4th February– starting 6:30PM SUGGAR HILLS COFFEE
  87. 87. Catch up week end Saturday 8th of February – Afternoon /evenning Scéance dial 7! The Sushi Dinner Movie watching / Walking on the cost / Dinner at fast food or coffee Dinner at a sushi restaurant , laughing, sharing and music appreciation OR ?
  88. 88. #AIESECTOPICS
  89. 89. LCM 2014
  90. 90. PICTURE TIMMMMMEE Thank you. December local meeting

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