The Things They Carried: The Technologies (and Resulting Expectations) That Our Users Bring Into Our Libraries
by Ahniwa Ferrari, Electronic Services Librarian at Saint Martin's University on Oct 25, 2010
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“You can't tell where you are, or why you're there, and the only certainty is absolute ambiguity.” –Tim O’Brien ...
“You can't tell where you are, or why you're there, and the only certainty is absolute ambiguity.” –Tim O’Brien
Do you ever feel like this in your library? Are you overwhelmed by the flood of new technologies that seem to pop up faster than you can keep up with them? Do you feel like your role is ambiguous when it comes to helping your users find and master the technologies that could actually be of use to them?
Believe it or not, technology doesn’t have to be a battlefield.
This session will focus on the technologies that your users bring in to your libraries, and how those technologies can be used as launch pads into the library services that you are already providing. We’ll talk about smart phones, especially iPhone and Android devices, e-readers such as the Kindle and Nook, and various types of mp3 players and other gadgets. We’ll also cover some of the expectations that these devices create, and learn ways that library staff can meet them. We’ll also talk about some trending technologies, e.g. location-based tools, QR codes, etc, and discuss how libraries can utilize them to serve their patrons.
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