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Hands-On Service at Arm’s Length<br />Ninjas use swords, but also throwing stars.<br />Keynote Presentation:<br />CLAMS 20...
Opening questions:<br />What do we think of when we<br />think of libraries?<br />What do our students think of?<br />What...
Cat and Girl is © Dorothy Gambrell<br />and lives at http://catandgirl.com/<br />
IMPORTANT NOTE!<br />THERE ARE A LOT OF VIDEOS THAT ARE MEANT TO<br />GO IN THIS PRESENTATION, BUT WON’T SHOW IN<br />SLID...
Today you’ll learn about<br />Expanding your service beyond the reference desk.<br />Embedding services in social media.<b...
Cloning, Big Brother, and SPAM<br />
Clone Yourself<br />You can be in multiple places at once.<br />You can help multiple<br />students at once.<br />If you s...
Clone Yourself (2)<br />Every librarian is you.<br />You are every librarian.<br />Serve your students<br />all night long...
VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=2q40QKDiji8<br />
Clone Yourself<br />Try a webcam!<br />Utilize back-up staff<br />and services.<br />Really SELL your 24/7 <br />services....
VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=cVEaMl1AivI<br />
Some videos are obviously fairly<br />“big budget” and planned out,<br />but there are plenty of easy<br />video options t...
This took about 30 minutes to make using YouTube’s<br />“Search Stories” video creator:<br />VIDEO GOES HERE:<br />http://...
This took about 15 minutes using a free Animoto account:<br />VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=7k4sdIA...
This took about 4-6 hours using Xtranormal:<br />VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=YOvVLOPin50<br />
Will Broccoli-Man survive!?<br />Can a librarian REALLY help him?<br />Find out next time, in the stunning <br />conclusio...
Big Brother<br />Point of need service.<br />Ubiquitous access points.<br />Make your students feel<br />like you’re stalk...
Big Brother (2)<br />QuestionPointQwidgets<br />A-Go-Go.<br />Embedded screencasts for<br />instruction and page help.<br ...
Hey, I didn’t know the library was on Facebook! Oooh, that reminds me, I need to find some resources for my essay … maybe ...
Your library should live in:<br />
SPAM!<br />Did you know that nearly 8 billion <br />cans of Spam have been sold to date?<br />Spam is “cooked in the can”,...
SPAM! (2)<br />Resource guides<br />Knowledge bases<br />Video Instruction<br />FAQs<br />
Now you know all about:<br />Expanding your service beyond the reference desk.<br />Embedding services in social media.<br...
And now the exciting Xtranormal<br />conclusion!<br />
VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=ADNXw4W_BW4<br />
Hands-On Service at Arm’s Length<br />Pirates use cutlasses, but also cannons.<br />Questions?<br />Keynote Presentation:<...
Now with Bonus Material!<br />Kathy Schrock’s list of web 2.0 tools:<br />http://www.diigo.com/list/kathyschrock/web20tool...
 Harness the library user in both design and implementation of services
 Library users should be able to craft and modify library provided services
 Harvest and integrate ideas and products from peripheral fields into library</li></ul>   service models<br /><ul><li> Con...
Elluminate as Study Room<br />Did you know that EVERYONE gets a <br />FREE Elluminate room, that they can<br />use to meet...
Your Own iPhone App<br />Did you know that QuestionPoint<br />Qwidgets are basically iPhone apps<br />waiting to happen?<b...
Twitter as Answer Service<br />If you have a Twitter account, let your<br />students ask questions @you.<br />Even without...
Google Voice as SMS Service<br />Google is now providing GVoice accounts<br />to anyone with a .edu email address within<b...
Use Firefox<br />No seriously. Just do it.<br />
Are you mobile?<br />You don’t need an app<br />to have a good mobile<br />website … check out<br />Some samples at<br />h...
More From the LiB<br />13 Ways (and 147 Tools) to Help Your<br />Library Save Money on Technology –<br />http://librariani...
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Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010

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Keynote presentation for CLAMS Conference, 2010 (College Library And Media Specialists), May 20 2010 in Kent, WA.

Ahniwa Ferrari presents on providing excellent remote services to students using a variety of technologies and resources.

View this presentation WITH embedded videos at http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length.

Watch the video of this presentation at http://www.viddler.com/explore/aferrari/videos/15/.

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    Or you can watch a recording of the presentation proper on Viddler - http://www.viddler.com/explore/aferrari/videos/15/
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  • Using LibGuides from Springshare.
  • Transcript of "Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010"

    1. 1. Hands-On Service at Arm’s Length<br />Ninjas use swords, but also throwing stars.<br />Keynote Presentation:<br />CLAMS 2010 Spring Conference – <br />20 May 2010 @ Green River <br />Community College – Kent, WA<br />Ahniwa Ferrari<br />Online Resources Consultant<br />Washington State Library<br />
    2. 2. Opening questions:<br />What do we think of when we<br />think of libraries?<br />What do our students think of?<br />What are our students doing,<br />and what are they using to do it?<br />
    3. 3. Cat and Girl is © Dorothy Gambrell<br />and lives at http://catandgirl.com/<br />
    4. 4. IMPORTANT NOTE!<br />THERE ARE A LOT OF VIDEOS THAT ARE MEANT TO<br />GO IN THIS PRESENTATION, BUT WON’T SHOW IN<br />SLIDESHARE. TO SEE THIS PRESENTATION WITH<br />THE EMBEDDED VIDEOS, VIEW IT ON SLIDEBOOM AT: <br />http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length<br />LINKS TO YOUTUBE VIDEOS WILL BE INCLUDED IN LIEU<br />OF ACTUAL VIDEOS FOR SLIDESHARE<br />THIS VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=xZKYM2WhZj4<br />
    5. 5. Today you’ll learn about<br />Expanding your service beyond the reference desk.<br />Embedding services in social media.<br />Creating ready-made<br />answers to popular<br />questions.<br />Looking cute while solving<br />complex polynomial<br />algorithms.<br />
    6. 6. Cloning, Big Brother, and SPAM<br />
    7. 7. Clone Yourself<br />You can be in multiple places at once.<br />You can help multiple<br />students at once.<br />If you slack off and try to<br />make the clones do all<br />the work, it will backfire.<br />Calvin and Hobbes is © Bill Watterson.<br />
    8. 8. Clone Yourself (2)<br />Every librarian is you.<br />You are every librarian.<br />Serve your students<br />all night long …<br />Win at tennis!<br />Via Tonymadrid Photography, on Flickr:<br />http://www.flickr.com/photos/tonymadrid/2685703552/ <br />
    9. 9. VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=2q40QKDiji8<br />
    10. 10. Clone Yourself<br />Try a webcam!<br />Utilize back-up staff<br />and services.<br />Really SELL your 24/7 <br />services. Make sure <br />students know about them!<br />Via legofenris on Flickr.<br />
    11. 11. VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=cVEaMl1AivI<br />
    12. 12. Some videos are obviously fairly<br />“big budget” and planned out,<br />but there are plenty of easy<br />video options to get the word out<br />as well…<br />
    13. 13. This took about 30 minutes to make using YouTube’s<br />“Search Stories” video creator:<br />VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=bwGnVoIteKI<br />
    14. 14. This took about 15 minutes using a free Animoto account:<br />VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=7k4sdIA_tWE<br />
    15. 15. This took about 4-6 hours using Xtranormal:<br />VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=YOvVLOPin50<br />
    16. 16. Will Broccoli-Man survive!?<br />Can a librarian REALLY help him?<br />Find out next time, in the stunning <br />conclusion of Broccoli-Man vs<br />the evil CatFoxWomanX!<br />
    17. 17. Big Brother<br />Point of need service.<br />Ubiquitous access points.<br />Make your students feel<br />like you’re stalking them …<br />… but in a good way!<br />" Erica Marshall of muddyboots.org " <br />
    18. 18. Big Brother (2)<br />QuestionPointQwidgets<br />A-Go-Go.<br />Embedded screencasts for<br />instruction and page help.<br />Social media connectors:<br />let Twitter / Facebook / etc<br />be a doorway into the library.<br />
    19. 19. Hey, I didn’t know the library was on Facebook! Oooh, that reminds me, I need to find some resources for my essay … maybe they can help!<br />
    20. 20.
    21. 21.
    22. 22. Your library should live in:<br />
    23. 23. SPAM!<br />Did you know that nearly 8 billion <br />cans of Spam have been sold to date?<br />Spam is “cooked in the can”,<br />and it lasts indefinitely, <br />and that’s really what we’re<br />talking about here.<br />
    24. 24. SPAM! (2)<br />Resource guides<br />Knowledge bases<br />Video Instruction<br />FAQs<br />
    25. 25.
    26. 26.
    27. 27.
    28. 28.
    29. 29. Now you know all about:<br />Expanding your service beyond the reference desk.<br />Embedding services in social media.<br />Creating ready-made<br />answers to popular<br />questions.<br />Looking cute while solving<br />complex polynomial<br />algorithms.<br />
    30. 30. And now the exciting Xtranormal<br />conclusion!<br />
    31. 31. VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=ADNXw4W_BW4<br />
    32. 32. Hands-On Service at Arm’s Length<br />Pirates use cutlasses, but also cannons.<br />Questions?<br />Keynote Presentation:<br />CLAMS 2010 Spring Conference – <br />20 May 2010 @ Green River <br />Community College – Kent, WA<br />Ahniwa Ferrari<br />Online Resources Consultant<br />Washington State Library<br />
    33. 33. Now with Bonus Material!<br />Kathy Schrock’s list of web 2.0 tools:<br />http://www.diigo.com/list/kathyschrock/web20tools<br />Key principles of Library 2.0 (via Wikipedia):<br /><ul><li> Browser + Web 2.0 Applications + Connectivity = Full-featured OPAC
    34. 34. Harness the library user in both design and implementation of services
    35. 35. Library users should be able to craft and modify library provided services
    36. 36. Harvest and integrate ideas and products from peripheral fields into library</li></ul> service models<br /><ul><li> Continue to examine and improve services and be willing to replace them</li></ul> at any time with newer and better services.<br />
    37. 37. Elluminate as Study Room<br />Did you know that EVERYONE gets a <br />FREE Elluminate room, that they can<br />use to meet with up to three people?<br />Can you say virtual study room? Or <br />maybe a place for online instruction?<br />Via http://www.learncentral.org/<br />
    38. 38. Your Own iPhone App<br />Did you know that QuestionPoint<br />Qwidgets are basically iPhone apps<br />waiting to happen?<br />Show your students how to find and <br />bookmark them, and they’ll be able to<br />ask you questions with their mobile<br />phones without any extra work for you!<br />
    39. 39. Twitter as Answer Service<br />If you have a Twitter account, let your<br />students ask questions @you.<br />Even without your own account, you<br />can encourage students to use a <br />#hashtag to ask you questions – of<br />course, you’ll need an account to answer.<br />Collude with faculty so that certain classes<br />and assignments have their own #hashtags.<br />
    40. 40. Google Voice as SMS Service<br />Google is now providing GVoice accounts<br />to anyone with a .edu email address within<br />24 hours!<br />You get your own Google Voice phone #,<br />and a web interface to send and receive<br />SMS messages to that number. It’s a pretty<br />good SMS service, and it’s free!<br />
    41. 41. Use Firefox<br />No seriously. Just do it.<br />
    42. 42. Are you mobile?<br />You don’t need an app<br />to have a good mobile<br />website … check out<br />Some samples at<br />http://bit.ly/a0Vjcx<br />
    43. 43. More From the LiB<br />13 Ways (and 147 Tools) to Help Your<br />Library Save Money on Technology –<br />http://librarianinblack.net/librarianinblack/2010/01/tech.html<br />
    44. 44.
    45. 45.
    46. 46.
    47. 47.
    48. 48.
    49. 49.
    50. 50.
    51. 51.
    52. 52.
    53. 53. This is like the secret track you find after listening to 20 minutes of silence …<br />VIDEO GOES HERE:<br />http://www.youtube.com/watch?v=rgevBTjKfZE<br />Watch it on YouTube at http://www.youtube.com/watch?v=rgevBTjKfZE<br />
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