• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
 

Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010

on

  • 923 views

Keynote presentation for CLAMS Conference, 2010 (College Library And Media Specialists), May 20 2010 in Kent, WA. ...

Keynote presentation for CLAMS Conference, 2010 (College Library And Media Specialists), May 20 2010 in Kent, WA.

Ahniwa Ferrari presents on providing excellent remote services to students using a variety of technologies and resources.

View this presentation WITH embedded videos at http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length.

Watch the video of this presentation at http://www.viddler.com/explore/aferrari/videos/15/.

Statistics

Views

Total Views
923
Views on SlideShare
916
Embed Views
7

Actions

Likes
1
Downloads
2
Comments
1

1 Embed 7

http://www.slideshare.net 7

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

CC Attribution-ShareAlike LicenseCC Attribution-ShareAlike License

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

11 of 1 previous next

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
  • This presentation is meant to have embedded video. To watch the presentation in its proper state, try it on SlideBoom - http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length

    Or you can watch a recording of the presentation proper on Viddler - http://www.viddler.com/explore/aferrari/videos/15/
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Using LibGuides from Springshare.

Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010 Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010 Presentation Transcript

  • Hands-On Service at Arm’s Length
    Ninjas use swords, but also throwing stars.
    Keynote Presentation:
    CLAMS 2010 Spring Conference –
    20 May 2010 @ Green River
    Community College – Kent, WA
    Ahniwa Ferrari
    Online Resources Consultant
    Washington State Library
  • Opening questions:
    What do we think of when we
    think of libraries?
    What do our students think of?
    What are our students doing,
    and what are they using to do it?
  • Cat and Girl is © Dorothy Gambrell
    and lives at http://catandgirl.com/
  • IMPORTANT NOTE!
    THERE ARE A LOT OF VIDEOS THAT ARE MEANT TO
    GO IN THIS PRESENTATION, BUT WON’T SHOW IN
    SLIDESHARE. TO SEE THIS PRESENTATION WITH
    THE EMBEDDED VIDEOS, VIEW IT ON SLIDEBOOM AT:
    http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length
    LINKS TO YOUTUBE VIDEOS WILL BE INCLUDED IN LIEU
    OF ACTUAL VIDEOS FOR SLIDESHARE
    THIS VIDEO GOES HERE:
    http://www.youtube.com/watch?v=xZKYM2WhZj4
  • Today you’ll learn about
    Expanding your service beyond the reference desk.
    Embedding services in social media.
    Creating ready-made
    answers to popular
    questions.
    Looking cute while solving
    complex polynomial
    algorithms.
  • Cloning, Big Brother, and SPAM
  • Clone Yourself
    You can be in multiple places at once.
    You can help multiple
    students at once.
    If you slack off and try to
    make the clones do all
    the work, it will backfire.
    Calvin and Hobbes is © Bill Watterson.
  • Clone Yourself (2)
    Every librarian is you.
    You are every librarian.
    Serve your students
    all night long …
    Win at tennis!
    Via Tonymadrid Photography, on Flickr:
    http://www.flickr.com/photos/tonymadrid/2685703552/
  • VIDEO GOES HERE:
    http://www.youtube.com/watch?v=2q40QKDiji8
  • Clone Yourself
    Try a webcam!
    Utilize back-up staff
    and services.
    Really SELL your 24/7
    services. Make sure
    students know about them!
    Via legofenris on Flickr.
  • VIDEO GOES HERE:
    http://www.youtube.com/watch?v=cVEaMl1AivI
  • Some videos are obviously fairly
    “big budget” and planned out,
    but there are plenty of easy
    video options to get the word out
    as well…
  • This took about 30 minutes to make using YouTube’s
    “Search Stories” video creator:
    VIDEO GOES HERE:
    http://www.youtube.com/watch?v=bwGnVoIteKI
  • This took about 15 minutes using a free Animoto account:
    VIDEO GOES HERE:
    http://www.youtube.com/watch?v=7k4sdIA_tWE
  • This took about 4-6 hours using Xtranormal:
    VIDEO GOES HERE:
    http://www.youtube.com/watch?v=YOvVLOPin50
  • Will Broccoli-Man survive!?
    Can a librarian REALLY help him?
    Find out next time, in the stunning
    conclusion of Broccoli-Man vs
    the evil CatFoxWomanX!
  • Big Brother
    Point of need service.
    Ubiquitous access points.
    Make your students feel
    like you’re stalking them …
    … but in a good way!
    " Erica Marshall of muddyboots.org "
  • Big Brother (2)
    QuestionPointQwidgets
    A-Go-Go.
    Embedded screencasts for
    instruction and page help.
    Social media connectors:
    let Twitter / Facebook / etc
    be a doorway into the library.
  • Hey, I didn’t know the library was on Facebook! Oooh, that reminds me, I need to find some resources for my essay … maybe they can help!
  • Your library should live in:
  • SPAM!
    Did you know that nearly 8 billion
    cans of Spam have been sold to date?
    Spam is “cooked in the can”,
    and it lasts indefinitely,
    and that’s really what we’re
    talking about here.
  • SPAM! (2)
    Resource guides
    Knowledge bases
    Video Instruction
    FAQs
  • Now you know all about:
    Expanding your service beyond the reference desk.
    Embedding services in social media.
    Creating ready-made
    answers to popular
    questions.
    Looking cute while solving
    complex polynomial
    algorithms.
  • And now the exciting Xtranormal
    conclusion!
  • VIDEO GOES HERE:
    http://www.youtube.com/watch?v=ADNXw4W_BW4
  • Hands-On Service at Arm’s Length
    Pirates use cutlasses, but also cannons.
    Questions?
    Keynote Presentation:
    CLAMS 2010 Spring Conference –
    20 May 2010 @ Green River
    Community College – Kent, WA
    Ahniwa Ferrari
    Online Resources Consultant
    Washington State Library
  • Now with Bonus Material!
    Kathy Schrock’s list of web 2.0 tools:
    http://www.diigo.com/list/kathyschrock/web20tools
    Key principles of Library 2.0 (via Wikipedia):
    • Browser + Web 2.0 Applications + Connectivity = Full-featured OPAC
    • Harness the library user in both design and implementation of services
    • Library users should be able to craft and modify library provided services
    • Harvest and integrate ideas and products from peripheral fields into library
    service models
    • Continue to examine and improve services and be willing to replace them
    at any time with newer and better services.
  • Elluminate as Study Room
    Did you know that EVERYONE gets a
    FREE Elluminate room, that they can
    use to meet with up to three people?
    Can you say virtual study room? Or
    maybe a place for online instruction?
    Via http://www.learncentral.org/
  • Your Own iPhone App
    Did you know that QuestionPoint
    Qwidgets are basically iPhone apps
    waiting to happen?
    Show your students how to find and
    bookmark them, and they’ll be able to
    ask you questions with their mobile
    phones without any extra work for you!
  • Twitter as Answer Service
    If you have a Twitter account, let your
    students ask questions @you.
    Even without your own account, you
    can encourage students to use a
    #hashtag to ask you questions – of
    course, you’ll need an account to answer.
    Collude with faculty so that certain classes
    and assignments have their own #hashtags.
  • Google Voice as SMS Service
    Google is now providing GVoice accounts
    to anyone with a .edu email address within
    24 hours!
    You get your own Google Voice phone #,
    and a web interface to send and receive
    SMS messages to that number. It’s a pretty
    good SMS service, and it’s free!
  • Use Firefox
    No seriously. Just do it.
  • Are you mobile?
    You don’t need an app
    to have a good mobile
    website … check out
    Some samples at
    http://bit.ly/a0Vjcx
  • More From the LiB
    13 Ways (and 147 Tools) to Help Your
    Library Save Money on Technology –
    http://librarianinblack.net/librarianinblack/2010/01/tech.html
  • This is like the secret track you find after listening to 20 minutes of silence …
    VIDEO GOES HERE:
    http://www.youtube.com/watch?v=rgevBTjKfZE
    Watch it on YouTube at http://www.youtube.com/watch?v=rgevBTjKfZE