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Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
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Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010

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Keynote presentation for CLAMS Conference, 2010 (College Library And Media Specialists), May 20 2010 in Kent, WA. …

Keynote presentation for CLAMS Conference, 2010 (College Library And Media Specialists), May 20 2010 in Kent, WA.

Ahniwa Ferrari presents on providing excellent remote services to students using a variety of technologies and resources.

View this presentation WITH embedded videos at http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length.

Watch the video of this presentation at http://www.viddler.com/explore/aferrari/videos/15/.

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  • This presentation is meant to have embedded video. To watch the presentation in its proper state, try it on SlideBoom - http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length

    Or you can watch a recording of the presentation proper on Viddler - http://www.viddler.com/explore/aferrari/videos/15/
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  • Using LibGuides from Springshare.
  • Transcript

    • 1. Hands-On Service at Arm’s Length
      Ninjas use swords, but also throwing stars.
      Keynote Presentation:
      CLAMS 2010 Spring Conference –
      20 May 2010 @ Green River
      Community College – Kent, WA
      Ahniwa Ferrari
      Online Resources Consultant
      Washington State Library
    • 2. Opening questions:
      What do we think of when we
      think of libraries?
      What do our students think of?
      What are our students doing,
      and what are they using to do it?
    • 3. Cat and Girl is © Dorothy Gambrell
      and lives at http://catandgirl.com/
    • 4. IMPORTANT NOTE!
      THERE ARE A LOT OF VIDEOS THAT ARE MEANT TO
      GO IN THIS PRESENTATION, BUT WON’T SHOW IN
      SLIDESHARE. TO SEE THIS PRESENTATION WITH
      THE EMBEDDED VIDEOS, VIEW IT ON SLIDEBOOM AT:
      http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length
      LINKS TO YOUTUBE VIDEOS WILL BE INCLUDED IN LIEU
      OF ACTUAL VIDEOS FOR SLIDESHARE
      THIS VIDEO GOES HERE:
      http://www.youtube.com/watch?v=xZKYM2WhZj4
    • 5. Today you’ll learn about
      Expanding your service beyond the reference desk.
      Embedding services in social media.
      Creating ready-made
      answers to popular
      questions.
      Looking cute while solving
      complex polynomial
      algorithms.
    • 6. Cloning, Big Brother, and SPAM
    • 7. Clone Yourself
      You can be in multiple places at once.
      You can help multiple
      students at once.
      If you slack off and try to
      make the clones do all
      the work, it will backfire.
      Calvin and Hobbes is © Bill Watterson.
    • 8. Clone Yourself (2)
      Every librarian is you.
      You are every librarian.
      Serve your students
      all night long …
      Win at tennis!
      Via Tonymadrid Photography, on Flickr:
      http://www.flickr.com/photos/tonymadrid/2685703552/
    • 9. VIDEO GOES HERE:
      http://www.youtube.com/watch?v=2q40QKDiji8
    • 10. Clone Yourself
      Try a webcam!
      Utilize back-up staff
      and services.
      Really SELL your 24/7
      services. Make sure
      students know about them!
      Via legofenris on Flickr.
    • 11. VIDEO GOES HERE:
      http://www.youtube.com/watch?v=cVEaMl1AivI
    • 12. Some videos are obviously fairly
      “big budget” and planned out,
      but there are plenty of easy
      video options to get the word out
      as well…
    • 13. This took about 30 minutes to make using YouTube’s
      “Search Stories” video creator:
      VIDEO GOES HERE:
      http://www.youtube.com/watch?v=bwGnVoIteKI
    • 14. This took about 15 minutes using a free Animoto account:
      VIDEO GOES HERE:
      http://www.youtube.com/watch?v=7k4sdIA_tWE
    • 15. This took about 4-6 hours using Xtranormal:
      VIDEO GOES HERE:
      http://www.youtube.com/watch?v=YOvVLOPin50
    • 16. Will Broccoli-Man survive!?
      Can a librarian REALLY help him?
      Find out next time, in the stunning
      conclusion of Broccoli-Man vs
      the evil CatFoxWomanX!
    • 17. Big Brother
      Point of need service.
      Ubiquitous access points.
      Make your students feel
      like you’re stalking them …
      … but in a good way!
      " Erica Marshall of muddyboots.org "
    • 18. Big Brother (2)
      QuestionPointQwidgets
      A-Go-Go.
      Embedded screencasts for
      instruction and page help.
      Social media connectors:
      let Twitter / Facebook / etc
      be a doorway into the library.
    • 19. Hey, I didn’t know the library was on Facebook! Oooh, that reminds me, I need to find some resources for my essay … maybe they can help!
    • 20.
    • 21.
    • 22. Your library should live in:
    • 23. SPAM!
      Did you know that nearly 8 billion
      cans of Spam have been sold to date?
      Spam is “cooked in the can”,
      and it lasts indefinitely,
      and that’s really what we’re
      talking about here.
    • 24. SPAM! (2)
      Resource guides
      Knowledge bases
      Video Instruction
      FAQs
    • 25.
    • 26.
    • 27.
    • 28.
    • 29. Now you know all about:
      Expanding your service beyond the reference desk.
      Embedding services in social media.
      Creating ready-made
      answers to popular
      questions.
      Looking cute while solving
      complex polynomial
      algorithms.
    • 30. And now the exciting Xtranormal
      conclusion!
    • 31. VIDEO GOES HERE:
      http://www.youtube.com/watch?v=ADNXw4W_BW4
    • 32. Hands-On Service at Arm’s Length
      Pirates use cutlasses, but also cannons.
      Questions?
      Keynote Presentation:
      CLAMS 2010 Spring Conference –
      20 May 2010 @ Green River
      Community College – Kent, WA
      Ahniwa Ferrari
      Online Resources Consultant
      Washington State Library
    • 33. Now with Bonus Material!
      Kathy Schrock’s list of web 2.0 tools:
      http://www.diigo.com/list/kathyschrock/web20tools
      Key principles of Library 2.0 (via Wikipedia):
      • Browser + Web 2.0 Applications + Connectivity = Full-featured OPAC
      • 34. Harness the library user in both design and implementation of services
      • 35. Library users should be able to craft and modify library provided services
      • 36. Harvest and integrate ideas and products from peripheral fields into library
      service models
      • Continue to examine and improve services and be willing to replace them
      at any time with newer and better services.
    • 37. Elluminate as Study Room
      Did you know that EVERYONE gets a
      FREE Elluminate room, that they can
      use to meet with up to three people?
      Can you say virtual study room? Or
      maybe a place for online instruction?
      Via http://www.learncentral.org/
    • 38. Your Own iPhone App
      Did you know that QuestionPoint
      Qwidgets are basically iPhone apps
      waiting to happen?
      Show your students how to find and
      bookmark them, and they’ll be able to
      ask you questions with their mobile
      phones without any extra work for you!
    • 39. Twitter as Answer Service
      If you have a Twitter account, let your
      students ask questions @you.
      Even without your own account, you
      can encourage students to use a
      #hashtag to ask you questions – of
      course, you’ll need an account to answer.
      Collude with faculty so that certain classes
      and assignments have their own #hashtags.
    • 40. Google Voice as SMS Service
      Google is now providing GVoice accounts
      to anyone with a .edu email address within
      24 hours!
      You get your own Google Voice phone #,
      and a web interface to send and receive
      SMS messages to that number. It’s a pretty
      good SMS service, and it’s free!
    • 41. Use Firefox
      No seriously. Just do it.
    • 42. Are you mobile?
      You don’t need an app
      to have a good mobile
      website … check out
      Some samples at
      http://bit.ly/a0Vjcx
    • 43. More From the LiB
      13 Ways (and 147 Tools) to Help Your
      Library Save Money on Technology –
      http://librarianinblack.net/librarianinblack/2010/01/tech.html
    • 44.
    • 45.
    • 46.
    • 47.
    • 48.
    • 49.
    • 50.
    • 51.
    • 52.
    • 53. This is like the secret track you find after listening to 20 minutes of silence …
      VIDEO GOES HERE:
      http://www.youtube.com/watch?v=rgevBTjKfZE
      Watch it on YouTube at http://www.youtube.com/watch?v=rgevBTjKfZE

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