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Brochure for Face-to-Space: Creating Buy-in for New Reference Mediums
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Brochure for Face-to-Space: Creating Buy-in for New Reference Mediums

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Brochure / handout to go along with Face-to-Space presentation.

Brochure / handout to go along with Face-to-Space presentation.

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Brochure for Face-to-Space: Creating Buy-in for New Reference Mediums Brochure for Face-to-Space: Creating Buy-in for New Reference Mediums Presentation Transcript

  • Benefits of VR There are a lot of them. Statistics are built-in. Reports are included. You can monitor transcripts for quality control. You can add your F2F questions; then their statistics will be built-in too. Chat can be better for ESL students who have a hard time speaking or hearing English, but a good command of it when written. Many services are also ADA-Compliant for the blind. Allowing people to ask anonymously is helpful for users who are embarrassed about their questions or anxious about using the library. Great service for distance education and rural library users. Great tool for ongoing staff development. It’s where all the “real” reference questions are hiding. Really. Community buy-in tends to be high. Stake- holders appreciate the idea of doing more with less. Face- to-Space Virtual questions can be moved and shared to ensure users get the best possible answer. Creating Buy- In for New Ahniwa Ferrari Reference Mediums @ Your Statewide Washington State Library Cooperative 6880 Capitol Blvd SE If Ranganathan were a Olympia, WA 98504 www.secstate.wa.gov/library reference librarian, today, his second law would E: aferrari@secstate.wa.gov P: 360-570-5587 read: “Every user his or F: 360-586-7575 Ahniwa Ferrari her reference medium.” Project Coordinator: Ask-WA
  • Why Virtual “Move the question, not Reference? the patron.” The question can travel worldwide, so First, let’s get rid of the idea of “virtual reference” being some sort of new service. the patron doesn’t have If Ranganathan were a reference librarian to. today, his second law would read: “Every user his or her reference medium.” Because you’re committed to providing your patrons / students with help when they need it. Right? Don’t limit access. Your users expect you to be there when and VR isn ’ t good for long or tough how they need you (just like their other online questions! services). It’s not new. It’s Stop and think about this. Do you really think Our users should get to pick how to communicate with us. Our role is to give them reference. that questions involving more research / longer as many options as possible. connection times are inappropriate, or are you I can ’ t do as good a job “virtually ” as just not interested in typing that much? Are you Statistics are built-in. Reports are included. You I can face- to-face. worried about your attention span or your can monitor transcripts for quality control. users? Are you saying you have better things Yes, face-to-face is the ideal communication You can add your F2F questions; then their to do? statistics will be built-in too. medium. For you, maybe not for your users. Great tool for ongoing staff development. There may be valid arguments here, but not as Would you rather reach 500 of your users face- many as you think. Again, VR can be the It’s where the real “reference” questions are to-face, or 1000 of them using different doorway that opens the connection. You can happening. Really. mediums? always get your user started and then use your VR session to schedule a F2F meet-up. Providing reference online does require new skills, but learning these skills will make you a better librarian. This IS our work. I don ’ t have time for a new service! Common Issues Start the conversation. It’s not a new service; it’s a test of your desire Other libraries can ’ t help my users! to provide accessible reference to your users. • Chat reference is of a lower quality. But they CAN start the conversation; they can • Other libraries can’t help MY users. What are you doing that’s more important than engage the user; they can provide a point of being available to your users? • VR isn’t good for long/tough questions. connection with that user that you can follow. The actual staff time involved is minimal when • I don’t have the time for a new service! Most services ensure that YOU always have compared to the benefit received; this is the last word as to the service your users get. • VR is just the next new thing. A fad. particularly true in larger cooperatives where everyone pitches in for a greater good and What information is so sought after by your enhanced coverage. users that you aren’t making readily available?