Disruptive behavior


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  • Explain the name change and additions to the office. Two new staff, new services such as mediation.
  • Explain the name change and additions to the office. Two new staff, new services such as mediation.
  • Disruptive behavior

    1. 1. Identifying and Dealingwith DisruptiveStudent Behaviorin the Workplace
    2. 2. Office of Ethics and Student ConflictResolution(OESCR)9 Warfield HallMiami University(Oxford Campus)9-1417Susan Vaughn, DirectorChris Taylor, Associate Director
    3. 3. • Adjudication of violations of the Code of StudentConduct occurring on and off campus• Oversight of conduct on the regional campuses and trainingfor regional campus staff• Provide mediation and conflict resolution services• Assist students, victims, parents, and others inunderstanding the student conduct process• Verifiy conduct records for background checks,employment, transfer applications, and study abroadprogramsWhat we do…
    4. 4. The Code of Student Conduct• The Code applies to all undergrads, grads, and student organizations• Miami reserves the right to review and take disciplinary action based onconduct occurring off campus or between academic periods• If a student breaks a law that also violates the University standards ofconduct, that student may be held accountable by both civil authoritiesand the University• The University may, at its sole discretion, elect to pursue disciplinaryaction against the student at the same time as criminal proceedings, evenif criminal charges involving the same incident are not complete, havebeen dismissed, or were reduced
    5. 5. What’s Disruptive?• Minimally Disruptive Behavior (if persistent and/orpervasive)– Repeated and disruptive tardiness– Eating and drinking in class or office (if not permitted)– Electronic devices going off in class/office/library– Sleeping or reading materials not related to class– Agitation over little things such as waiting in line or crumbling aparking ticket
    6. 6. What’s Disruptive?• Minimally Disruptive Behavior (if persistent and/orpervasive)– Making a disrespectful comment to any administrator or faculty– Littering or disrespecting property (throwing paperwork on thefloor; slamming the door)– Distracting repetitive acts (tapping fingers, chewing gum, talking)– Disrespectful engagement of course content and/or unsolicitedconversation
    7. 7. What’s Disruptive?• Significant Disruptive Behavior– Persistent noise in the library or study areas– Inappropriate arguing with an administrator over a classschedule, Bursar bill etc.– Disregarding rules such as eating in the library or otherrestricted areas– Eating food while in line or fail to pay for it
    8. 8. What’s Disruptive?• Significant Disruptive Behavior– Invading personal space or blocking an entry/exit– Yelling and/or using aggressive body movements– Use of intimidating or abusive language– Moving in the classroom/office in a threatening manner or withoutauthorization– Threats (explicit or implicit)– Email harassment/threat
    9. 9. Proactive Suggestions for Prevention ofDisruptive Behavior• Define unacceptable and acceptable behavior with all office staff(include student staff as well)• Have a plan in your office or classroom for dealing with disruptivebehavior• Define unacceptable and acceptable behavior in your course syllabus• Utilize the syllabus to convey information on electronic devices (cellphones, lap tops, etc.) as well as how classroom discussion will beconducted
    10. 10. Proactive Suggestions for Prevention ofDisruptive Behavior• Discuss with your students on the first day of class what they think thebehavioral norms and expectations should be of each other and includesuggestions you find acceptable in a syllabus addendum or memo to theclass• Serve as a role model in the classroom or office• Reference the Code of Conduct as appropriate• Be consistent when addressing unacceptable conduct in the classroomor office. Dont single out one student and not another.
    11. 11. Responding to Disruptive Behavior• Important to address at the time it occurs and document as well• For Minimally Disruptive Behavior– Take the student aside and privately explain the behaviors that are causingdisruption. Ask the student to stop and explain acceptable behavior ifappropriate. Make a personal note of the date and time you spoke withthem about it.– If it is repeated, take the student aside again, reference your previousconversation and alert the student that if it occurs again a complaint will befiled with the conduct office (OESCR). Document the situation (e-mailor letter to student). You may also want to contact yoursupervisor/department chair and copy him/her on the note to the student.
    12. 12. Responding to Disruptive Behavior• For Minimally Disruptive Behavior– Regarding documentation: the student should be given something in writingthat summarizes the conversation. That may just be a warning and nofurther action is needed or it might be a referral for disciplinary action. Awarning would suggest that next time it gets referred to June Fening.– If it is repeated at that point, contact June Fening to make a complaint.
    13. 13. Responding to Disruptive Behavior• Important to address at the time it occurs and document as well• For Significant Disruptive Behavior– If non-threatening• De-personalize: keep comments, issues, and conversation focused on the issue orbehavior; not on personal attributes• Defuse: keep calm, listen and find ways to determine how you and the student willaddress what needs to happen• Determine a future time for discussion to avoid addressing what needs to happen• Document the situation and notify supervisor/department chair and JuneFening or Jim Ewers immediately after the incident
    14. 14. Responding to Disruptive Behavior• For Significant Disruptive Behavior– If threatening• Ask the student to leave the area• Remove oneself and other students and staff from the area• Contact Campus Security immediately• Immediately report the situation to June Fening or Jim Ewers• Gather information from others who were present and witnessed the incident• Document the situation as quickly as practical and safe so that you remember thedetails
    15. 15. Responding to Disruptive Behavior• If this is a classroom situation you CANNOT drop orpermanently remove a student involuntarily without dueprocess, no matter how many times you have warned them.You can ask them to leave for the remainder of the class andfollow-up with a meeting later or prior to the next scheduledclass. But you cant deny them returning.
    16. 16. After a Complaint Is Made• Document the entire situation in writing and provide as much detail aspossible. Submit this to June Fening. It can be an email but alsoinclude any previous correspondence you have had with the student.List other witnesses, if any.• OESCR will be notified by June Fening, priors will be checked, andcode(s) assigned (e.g. 103B, Verbal Abuse)• Depending on the nature of the offense the judicial process begins.(refer to the OESCR brochure)
    17. 17. After a Complaint Is Made• Student is informed of the charges• Student has the right to a hearing. You will likely have to serve as awitness if it goes to a hearing.• Decision is made on responsibility and, if appropriate, the sanction.• Process generally takes 3 weeks or less.
    18. 18. Question&Answer