Proactivity

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Proactivity

  1. 1. PROACTIVITY Calm cool and in control
  2. 2. WHAT HAPPENS TO A BOTTLE OF SODA WHEN YOU SHAKE IT UP?
  3. 3. Sometimes things go wrong, and we feel shaken up. As a result, we might EXPLODE on someone or something. This is called being REACTIVE. Has this ever happened to you? Explain what happened and why. Was this a good way to let go of all of your feelings? Why or why not?
  4. 4. When you are PROACTIVE, you make a choice about how you react to the things that happen in your life. You act like a water bottle. You might get shaken up or mad, but you stay calm and don’t explode!
  5. 5. Is it hard to stay calm (like a water bottle) even when things don’t go your way? Why or why not? What steps could you take to be more PROACTIVE and calm when things aren’t going well?
  6. 6. PROACTIVEVS. REACTIVE • Proactive people make choices based on values.Proactive • Reactive people make choices based on impulseReactive
  7. 7. LISTENINGTO OUR LANGUAGE Reactive Language Proactive Language There is nothing I can do Lets look at our alternatives That’s just the way I am I can choose a different approach He makes me so sad I control my feelings They wont allow that I can create an effective presentation I have to do that I will choose an effective response I cant I choose I must I prefer
  8. 8. WHERE DOYOU FALL Very Reactive Very Proactive
  9. 9. CIRCLES OF INFLUENCE AND CONCERN Circle of Concerns Things you can control or change  Circle of Influence Things you cant control
  10. 10. CIRCLES OF INFLUENCE AND CONCERN Things you can’t control Things you can control Other people Your attitude The weather Your mood Things you did wrong in the past Your reaction to good and bad things that happen How other people treat me How I treat other people Can you add anything else
  11. 11. CENTRALVALUES –VICTOR FRANKL 1. The Experiential:That which happens to us 2. The Creative:That which we bring into expenses 3. The Attitudinal: Our response in difficult situations What matters most is how we respondto what we experience in life
  12. 12. HUMANTOOLS Stimulus Freedom of Choice • Self Awareness • Imagination • Conscience • Independent will Response
  13. 13. PROACTIVELY DEFINED Proactivity: HUMAN BEINGS are responsible for there own actions Our behaviour is a function of our decisions not our conditions We have the initiative and responsibility to make things happen RESPONSIBILITY: “RESPONCE – ABILITY”Ability to choose your own response
  14. 14. PROACTIVE LEARNER How to be a proactive learner? Always ask questions Seek info Make sure you fully understand participating in discussions function as a team.They also show initiative function as a team.
  15. 15. PROACTIVE LEADER Expectations (Problem solving) Habits(Priority, have faith in both yourself and member) Demeanour(Quick to accept Change) Incorporation(Planning ahead)
  16. 16. PROACTIVITY IN CUSTOMER SATISFACTION Recognizing what customers want before they do is part of proactive service.
  17. 17. PROACTIVITY IN CUSTOMER SATISFACTION
  18. 18. PROACTIVITY IN CUSTOMER SATISFACTION SIMPLE PRACTIVE SUPPORT IS NOT ENOUGH
  19. 19. WORDSTO REMEMBER Think before you act. Don't stress over things you can't control but focus on things that you can change. Watch your language: reactive language is counter- productive. “Winners make it happen while losers let it happen.” - Denis Waitley

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