Business etiquette


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  • ----- Meeting Notes (1/28/14 02:04) -----Titles
  • This mainly we can talk about how OGCDP members approach students in universities and how to talk in booths ( Give as an example).
  • Business etiquette

    1. 1. Corporate Etiquette & Grooming = Success in the Work Field 1
    2. 2. 2 • Understand the concept of professional image • knowing the importance and significance of professional image & etiquette • Prepare yourself with the right dressing for the right job • Demonstrate good human relations in a professional environment Objective
    3. 3. What is professional image ? 3
    4. 4. 4 Four Attributes of Professional Image • Appropriate Business Appearance • Use of correct manners and etiquette • Appropriate personal behavior • Effective communication
    5. 5. What is Business Etiquette? 5 •Presenting Yourself •Good Manners •Caring to others •Respect of others •Being comfortable around others and making them comfortable around you •No gender issue
    6. 6. Business Attire 6
    7. 7. 7 Tips on dressing for the job •Schedule haircuts at regular intervals • Press your clothing • Wear collared shirts
    8. 8. 8 Tips on dressing for the job Make sure your clothing is clean and mended Wear clothing that fits your figure Keep your breath fresh Wear shoes that are well maintained Smell fresh!! Use a Deodorant or Perfume.
    9. 9. Tips on dressing for the job – For Men For men: Wear an undershirt under your dress shirt Go to work clean shaven Keep your hands manicured and clean If wearing a blazer- button blazer or jacket when you stand 9
    10. 10. Tips on dressing for the job – For Women 10 Don’t wear more than 13 accessories Hair and nails must be clean and groomed If you wear nail polish, make sure it is a conservative colour Your hair should be pulled away from your face
    11. 11. Dressing at Workplace • Casual Attire is fine… But… • Don’t wear torn or tattered clothing. • Don’t wear offensive logos/Patterns, or logos of other companies. • Men should shave regularly. • No shorts, or short length clothes. • No flip-flops. 11
    12. 12. 12 REMEMBER… You never get a second chance to make a good first impression! Always take pride in your appearance. NEVER, NEVER, UNDERESTIMATE THE POWER OF YOUR APPEARANCE Dress for the position you want, not the position you have
    13. 13. Professional Etiquette • You only have ONE opportunity to make a good first impression 13
    14. 14. First Impressions • Within 30 seconds people judge your – Economic level – Educational level – Social position – Level of sophistication – Level of success • Within 4 minutes people decide your – Trustworthiness – Compassion – Reliability – Intelligence – Capability – Humility – Friendliness – Confidence 14
    15. 15. Making Positive First Impressions • Determine audience • Identify their expectations • Establish objectives • Dress, behave, and communication in a way that reflects audience expectations 15
    16. 16. A,B,Cs of Image • Appearance – Color, wardrobe, grooming • Behavior – Etiquette, civility, attitude • Communication – Verbal, nonverbal, written 16
    17. 17. Professional Etiquette— Meeting and Greeting • Handshake: offer entire hand, web- to-web, shake lightly and release • Know whom to introduce first – Junior to senior – Fellow worker to client • Eliminate slang/jargon from your vocabulary • Always on time, always organized, always ready 17
    18. 18. You extend a handshake When… • Someone offers his/her hand to you • First meeting someone • Greeting guests • Greeting your host/hostess • Saying goodbye 18
    19. 19. The Proper Handshake • Involves eye contact • Is firm put painless • Lasts about two seconds • Takes only two or three pumps • Doesn’t continue through the entire introduction 19
    20. 20. Business networking in social situations • Never introduce yourself by your title • Name tags on your right shoulder • Keep your right hand free • Stay informed of current events • Maintain eye contact 20
    21. 21. Showing Respect • Always use titles with customers unless they are about your age and rank • Don’t keep customers waiting • Escort clients out • When someone of higher rank or from outside the organization enters, everyone in the office stands • Junior employees stand until seniors sit 21
    22. 22. Business Cards • Manage business card exchanges flawlessly • Always have a supply of cards • Ask for someone’s card before offering your own • Present card face up • Take time to look at received card • NEVER turn down an offered card • Be selective when distributing cards • Be aware of international card etiquette 22
    23. 23. Hugs & Kisses • Hugs & kisses are inappropriate in any business environment • Touching others in the workplace, whether they are of the same gender or not, is impolite 23
    24. 24. Hugs & Kisses • No patting someone on the back • No putting your arm around someone • No putting your hand on his or her shoulder 24
    25. 25. What About Doors? • If you reach the door first, open it, go through it and hold it • Allow Senior executive to reach door and go through it first • In any case, always thank a person who holds a door for you. 25
    26. 26. 26 Work Your Way through the Professional Environment
    27. 27. Small Talk • 3 distinct parts – Opener – Middle – Break away 27
    28. 28. Small Talk Openers • Individuals – Compliment, weather, food, current event – Good morning, good afternoon etc. • Group – “How do you all know each other?” – “Will you be traveling this summer?” 28
    29. 29. Small Talk Middle • Safe topics – Sports, books, movies, theater, art, travel • Questions – Ask, listen, elaborate with matching experience, Ask again • Be more interested than interesting 29
    30. 30. Small Talk Break-Away • Stay no more than 10 min in one place • Break-away lines – “I don’t want to monopolize you.” – “I’m going to circulate.” – “I see someone I must meet.” • Tell them you enjoyed speaking with them • Discuss next steps – Going for food, to next person, etc. 30
    31. 31. Workplace Etiquette 31
    32. 32. E-mail Etiquette • E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters • M-ake a point of responding to messages promptly • A-lways use spell-check and grammar check before sending messages—be brief and clear • I-nclude your telephone number in your message • L-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public • Send “Thank you” letters in return • Always include a cover letter for written documents (need based) • Every written invitation gets a response unless it asks for money 32
    33. 33. Placing Calls • Let people know right away who’s calling • Try to call when you know it’s convenient • If you get another call, the first caller has priority 33
    34. 34. Telephone manners • Answer the phone with your name and company (or department) • When placing calls, state your name and company or department immediately when phone is answered • Speak clearly • State the purpose of your call • Don’t use speakerphone for calls • Always smile when using the phone • Say please and thank you • Judge your audience before making small talk • Return your calls 34
    35. 35. Office Etiquette • Be self-aware--use common sense • Mind your own business • Avoid strong cologne • Never ever go over your supervisor’s head • Obey your company’s business dress attire • Keep your germs to yourself • Treat every employee with the same respect • Do not post things of an offensive nature • No matter your job or your title, always hold yourself to a higher standard 35
    36. 36. Meeting Etiquette • Always have your calendar, notebook & pen • Never bring up personal problems/issues in a professional situation • Avoid “you” talk • Stay on schedule • In conference rooms hang back until power players have taken seats: ends and middle sides of table are power seats 36
    37. 37. REMEMBER… You never get a second chance to make a good first impression! 37
    38. 38. Thank You!! 38