Ahmad hashem cv. & covering letter 2012.12


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Ahmad hashem cv. & covering letter 2012.12

  1. 1. Ahmad CV.H.H 20122012 Resume of: Ahmad .S. Hashem Personal Mail: ahmadsy2002@yahoo.com Mobile # UAE: +971501991736 Mobile # JOR: +962777041420PERSONAL DATA:Nationality: JordanianSex: MaleMarital Status: Married, 2 childrenVisa Status : Employment visaDriving license : UAE Light Vehicle valid till 2021Currant Address: United Arab Emirates , Umm Al quwainSUMMARY OF VOCATIONAL EXPERIENCE: Hotel education background equipped with comprehensive perspectiveof the principle operations of the business situation Have been worked in several companies that provide practicalmanagement exposure Self-motivated, guest oriented, friendly and able to work cooperativelywith others at all levels Well Experienced and background pre-Opening Hotels. 5* Luxury hotels chains experience and 7 stars hotel and palace highstandards services Fluent in English and very well experienced in the Micros, FIDELIO andOPERA hotel system and other management system applications Computer literate and fully conversant with most computer programsand systems GCC. Experience & Middle East & Africa
  2. 2. Ahmad CV.H.H 2012 Covering letter Ahmad S. HashemFirst I would like to express my high interest in joining your esteemed OrganizationI am a management professional, with 14 years of proven track record in drivingBusiness and managing major hospitality & Services for international chains hotels and resorts. I have been working in an international chain such as: Grand Hyatt, Hilton Worldwide, Kempinski,InterContinental Hotels Group with proven track of record in driving business and managing majorhospitality & Services as well as establishments.Throughout the past years I got the opportunity to work in various positions in different GCC Countries:UAE, KSA, Bahrain, and in the Middle East & Africa, Jordan, and Egypt. My last position was the Food &Beverage Manager with the Hilton Worldwide in Hurghada - Egypt. One of biggest property in the regionEMEA. 1000 room and 22 F&B Outlets, the experience I have gained from working during the past yearsenhanced and fine-tuned of my communication, public relations, and leadership and management skills. Ihave been exposed to a wide range of markets and methods to achieve the goals of company targets atall aspectsI am currently working as general Manager at palma beach resort & Spa united arab Emirates. Umm AlquwainManage over all the hotel daily operation .Based on my experience and skill competence, I would like to challenge myself to be one of yourpotential candidates for a Management RoleMy intentions and goals are to devote my full energy and skills to a will renowned andRespectable firm, by being an active team member who is willing to cooperate with allColleagues to achieve the firm’s goals, mission and vision.Please see the attached my CV where you will see the credentials of my professional workingexperiences.I am looking forward to the pleasure of hearing from you with regards to my interest in joining your teamand should you consider my qualifications meet your requirements, you may contact me on my numberindicated below.Sincerely yours,Ahmad S. HashemMobile: 050 1991736
  3. 3. Ahmad CV.H.H 2012Certificates of achievement & Awards: Operational Finance Hilton Worldwide 2010 Performance Management Hilton worldwide 2009 Creativity and Marketing, Ireland development international (IDI & Ministry of tourism. High professional management training (Egypt) Operational finance strategy and profitability , (IDI & Ministry of tourism High professional management training.( Egypt ) Hotel opening training IHG. Advance Management Training , including brand, segmentations, Safety , standard , and putting all the hotel planning and strategies Food & Beverage RevMAX. Train Trainer, Hilton Hotels worldwide MEA. Management performances certificate GCC. Protocol certificate Service Excellence HACCP Certificate rules and regulations Advance level IHG. Be my guest certificate IHG. I clean award, I fix Award, I Hire AwardEDUCATIONAL AND QUALIFICATIONS: American Academy for Hotel Management(Jordan & USA) Bachelor Registered GLION Switzerland MBA – Hotel Management. E- Learning coursesLaunched in Sept. 2011 End by second Q. Of 2013 Al Farouq Secondary - High School Amman Jordan General CertificateBranch Hotelier all aspects(Hotel Management 1999) Philadelphia University BS. Jordan 2003 Science Administration and FinanceLANGUAGES:Arabic: Excellent Speaking, Writing and Reading (Native language)English: Fluent Speaking, Writing and Reading
  4. 4. Ahmad CV.H.H 2012Working Background Experiences: From March. 2011 to present.Palma beach resort & SpaGeneral ManagerSummary of Responsibilities:Setting Out To Win Winning through People Delivering Impressive ResultsUnderstanding the BusinessAchieve targetsPlanning for BusinessValuing DiversityCustomer FocusInfluencing OutcomesTeam BuildingLeading PeopleManaging OperationsAdaptabilityDrive for Results Hilton Hurghada Long Beach Resort – Egypt –HurghadaFrom March 12t. 2009 to February .2nd.2011, 990 Rooms, F&BOutlets. (22) 420 Employees (Kitchen, Steward, Restaurants, Bars)Director of Food & BeverageSummary of Responsibilities: Directs the activities of the food & Beverage Department to maintain andimprove productivity, food quality, service, creativity , and merchandising toincrease volume, sales and profits. Maintain effective communication on the activities of the department with theother operating departments in the hotel in order to provide the best possibleservice to the guest of the hotel. Hire and discharge all food and beverage supervisors and assistants Describes, assigns and delegates responsibility and authority of the operation ofvarious sub departments under my supervision. Responsibilities included: Planning, Budgeting, proposed the financialoperations, revenue proposal forecast, Organizing, training , Performanceappraisal, recruitment, duty rotation, Conducted daily briefings, Food and Beverage Meetings and other meetings asneeded to obtain optimal results Overseas the departmental skills training program and are responsible for
  5. 5. Ahmad CV.H.H 2012having relevant manuals revised as necessary. Assists the sub department heads to establish and then achieve predeterminedprofit and productivity objectives and desired standards . Direct the functions of the administration and planning of the food and beveragedepartment to meet the daily needs of the operation, insures decisions are madethe corresponds to those of the general manager, and established policies InterContinental hotel Al-Khobar, April.2007 to Feb 2009,(Pre –opening) Boutique Business hotel 5 starsKingdom of Saudi Arabia (Al- Khobar)Banquet & Catering Manager from April.2007 to sept.2007 and promotedas Assistant Food & Beverage Manager I/C From Oct.2007 till Feb.2009Summary of Responsibilities:Assists Manager in planning and organizing successful Food and Beverage activities inthe hotel and overseasMaintains knowledge of trends, systems, practices and equipment in food andbeverage through trade literature, hotel show and site visitsPerforms related duties and special projects as assignedConducts daily briefings, Food and Beverage Meetings and other meetings as neededto obtain optimal resultsAttends and participates to other meetings as required by the administrative calendarAssists Manager in keeping an up-dated Hotel Policies and Procedures file and updatedfiles on all Food and Beverage mattersAssists Manager in setting Food and Beverage goals and developing strategies,procedures and policiesAssists Manager in settings standards of all food Beverage and equipment purchasesin accordance with IHG guidelinesParticipates in the preparation of the hotels revenue plan and marketing programsMonitors local competitors and compare their operation with the hotel Food andBeverage operation Kempinski Ishtar hotel & Resort Dead Sea Jordan(Grand Opening, Transfer) Sept. 2006 to April 2007,Outlets operation Manager (Reporting to EAM, I /C F&B)Summary of Responsibilities:the responsible to manage all service Of F&B Outlets ensuring clients’ satisfaction andadherence to service standards and operating procedures , Leads an effective serviceteam including recruitment, training and development, supervision and performancemanagement in order to ensure clients’ satisfaction and adherence to service standards.Daily information of the VIP guests and various treatments for them controls theircorrect distribution to the rooms; serve. Coordination of the working process andefficient use of the employees’ working time:- Distribution of duties and coordination of service,- High level of servicing the guests,- Distribution of the service position
  6. 6. Ahmad CV.H.H 2012 Emirates Palace Managed by (Kempinski) November. 2004 toAug. 2006. 7 stars Pre-Opening Team Abu Dhabi - United ArabEmirates as Assistant Butler Manager then was Transferred To F&BDepartment as. Outlets manager, Le VendomeBrasserie. All day diningSummary of Responsibilities:Assist the manager to Manage supervision the daily operations and focused of the gueston delivering a personalized service at very high level of standard, problem solving toincrease guest satisfaction and recognition. As a part of my Job Responsibilities, I wasrequired to supervise and handle all the guest inquiries in order to exceed guestexpectations and require an excellent communication skill with Guest and colleagues atall levels. I have also done the multi skill training in most of the major departmentwithin the hotel and palace that include the Front Office, Housekeeping, and Food andBeverage. of and focused on problem solving .as well as gained more knowledge andskill to ensure that I have enough confident, knowledge and skill to deliver a high-levelstandard of service. Jordan InterContinental hotel, Dec. 2001 to Oct. 2004Amman – JordanFood & Beverage Supervisor, Burj Al Hamam, Oriental Restaurant,Summary of Responsibilities:Lead, coordinate and supervised operations of Restaurant diverse environments. CreatedAnd maintained a performance environment characterized by positive leadership and astrong team orientation. Motivated staff to improve efficiency, accordingly, providedtraining and development opportunities as appropriate. Reviewed problems withcustomers and worked to provide effective solutions that met both organizational andcustomer needs, Ability to remain at ease in stressful environments, and effectivelyhandle multi-task levels of responsibility. Grand Hyatt Hotel Amman – Oct. 1998 to Nov.2001(Pre-opening), Waiter preparation team leader, Grand Café(All day dinning) Oryx bar & LoungeMulti Skills TrainingCertificate departmental trainer Hyatt international Hotels Al Dente Restaurant, July. 1995 to Sept. 1998,Italiano Restaurant Senior WaiterPROFESSIONAL REFERENCES: Available upon request