The Presidential Award for Quality Recognizing Excellence and High Performance Among Federal Government Organizations

What is the Presidential Award for Quality? Created in 1988 to recognize high performing Federal organizations Promotes sharing effective management techniques with other organizations Provides organizational models to help assess performance

Created in 1988 to recognize high performing Federal organizations

Promotes sharing effective management techniques with other organizations

Provides organizational models to help assess performance

How Can the Presidential Award for Quality Help My Organization? Improve performance Become more responsive to customers Prioritize improvement opportunities Places emphasis on visionary leadership

Improve performance

Become more responsive to customers

Prioritize improvement opportunities

Places emphasis on visionary leadership

Are there any other benefits from this award? From the application: As an applicant, you can benefit from an objective review of your performance and receive valuable feedback that pinpoints your strengths and weaknesses .

From the application:

As an applicant, you can benefit from an objective review of your performance and receive valuable feedback that pinpoints your strengths and weaknesses .

Sounds good, but I really don’t want to apply. Criteria in the application can be used for self-assessment to: Improve communication Make effective resource decisions Motivate the workforce

Criteria in the application can be used for self-assessment to:

Improve communication

Make effective resource decisions

Motivate the workforce

The core values the criteria are based on. Visionary leadership Customer driven Organizational and personal learning Valuing employees and partners Agility Focus on the future

Visionary leadership

Customer driven

Organizational and personal learning

Valuing employees and partners

Agility

Focus on the future

Core values continued. Managing for innovation Management by fact Public responsibility and citizenship Focus on results and creating value Systems perspective

Managing for innovation

Management by fact

Public responsibility and citizenship

Focus on results and creating value

Systems perspective

The seven criteria used to evaluate applicants Leadership Strategic Planning Customer Focus Information and Analysis Human Resource Focus Process Management Business Results

Leadership

Strategic Planning

Customer Focus

Information and Analysis

Human Resource Focus

Process Management

Business Results

Leadership Organizational Leadership Organization Responsibility and Citizenship

Organizational Leadership

Organization Responsibility and Citizenship

Strategic Planning Strategy Development Strategy Deployment

Strategy Development

Strategy Deployment

Customer Focus Customer and Market Knowledge Customer Satisfaction and Relationships

Customer and Market Knowledge

Customer Satisfaction and Relationships

Information and Analysis Measurement of Organizational Performance Analysis of Organizational Performance

Measurement of Organizational Performance

Analysis of Organizational Performance

Human Resource Focus Work Systems Employee Education, Training, and Development Employee Well Being and Satisfaction

Work Systems

Employee Education, Training, and Development

Employee Well Being and Satisfaction

Process Management Product and Service Processes Support Processes Supplier and Partnering Processes

Product and Service Processes

Support Processes

Supplier and Partnering Processes

Business Results Customer Focused Results Financial Performance Results Human Resource Results Supplier and Partner Results Organizational Effectiveness Results

Customer Focused Results

Financial Performance Results

Human Resource Results

Supplier and Partner Results

Organizational Effectiveness Results

Application Eligibility Must be part of the executive branch of the Federal Government At least 100 full time Federal employees Autonomous with own defined mission Provide products and/or services to customers outside the organization

Must be part of the executive branch of the Federal Government

At least 100 full time Federal employees

Autonomous with own defined mission

Provide products and/or services to customers outside the organization

Steps and Time Frame of the Application Process Application distribution, April 2002 Agencies establish internal review process by July 2002 Application to agency coordinators, July – Sept 2002 Application due to Office of Personnel Management by Oct 4, 2002 Application Review, Oct/Nov 2002 Site visit review, Nov 2002 – Jan 2003 Judges final review, Feb 2003

Application distribution, April 2002

Agencies establish internal review process by July 2002

Application to agency coordinators, July – Sept 2002

Application due to Office of Personnel Management by Oct 4, 2002

Application Review, Oct/Nov 2002

Site visit review, Nov 2002 – Jan 2003

Judges final review, Feb 2003

Real World Example – The National Security Agency Won the Presidential Award for Quality in 1999 Was viewed by many as “mysterious” before winning the award Is now a respected organization with deep ties to the community

Won the Presidential Award for Quality in 1999

Was viewed by many as “mysterious” before winning the award

Is now a respected organization with deep ties to the community

An Exercise Your Organization Can Use Ask yourself the following questions: Is top management in my organization pushing for better quality, and if they are not, would they be responsive to this? Are our customers consistently pleased by our operations? Can my company adapt rapidly to changing market conditions without sacrificing product and worker integrity? (continued on next slide)

Ask yourself the following questions:

Is top management in my organization pushing for better quality, and if they are not, would they be responsive to this?

Are our customers consistently pleased by our operations?

Can my company adapt rapidly to changing market conditions without sacrificing product and worker integrity? (continued on next slide)

The Exercise Continued 4. Does my organization involve itself in the community, and if so, is the community thankful? 5. Is my organization focused on long-term progress rather than short term gain? 6. Do employees in my organization feel valued, and will they voice new ideas? If so, you probably embody the spirit of the award, and may even be able to apply.

4. Does my organization involve itself in the community, and if so, is the community thankful?

5. Is my organization focused on long-term progress rather than short term gain?

6. Do employees in my organization feel valued, and will they voice new ideas?

If so, you probably embody the spirit of the award, and may even be able to apply.

Summary Even if your organization cannot or decides not to apply, the Presidential Award for Quality can greatly aid your operations. Integrating the Criteria with your daily operations will tremendously benefit your organization. Quality is not a destination; it is a state of mind.

Even if your organization cannot or decides not to apply, the Presidential Award for Quality can greatly aid your operations.

Integrating the Criteria with your daily operations will tremendously benefit your organization.

Quality is not a destination; it is a state of mind.

References http://www.opm.gov/quality http://www.nsa.gov

http://www.opm.gov/quality

http://www.nsa.gov