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Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
Performance benchmarking[1]
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Performance benchmarking[1]

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Performance benchmarking[1]

Performance benchmarking[1]

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    • 1. Performance Benchmarking By Douglass Keller
    • 2. Introduction <ul><li>What is performance benchmarking? </li></ul><ul><li>Why use benchmarking? </li></ul><ul><li>Who benefits? </li></ul><ul><li>How does the process work? </li></ul><ul><li>Significant results of an example. </li></ul>
    • 3. Usefulness of Benchmarking <ul><li>Pareto rule </li></ul><ul><li>PDCA </li></ul><ul><li>Increase profit </li></ul><ul><li>Greater customer satisfaction </li></ul>
    • 4. What Is It? <ul><li>Benchmarking </li></ul><ul><li>Initiator </li></ul><ul><li>Target </li></ul><ul><li>Performance </li></ul>
    • 5. Performance Categories <ul><li>Productivity </li></ul><ul><li>Research and development </li></ul><ul><li>Marketing </li></ul><ul><li>Quality </li></ul><ul><li>Cost analysis </li></ul>
    • 6. Why? <ul><li>Competitive advantage </li></ul><ul><li>Increased market share </li></ul><ul><li>Lower costs </li></ul><ul><li>Increase sales </li></ul>
    • 7. Who Benefits? <ul><li>Initiator </li></ul><ul><li>Target </li></ul><ul><li>Industries </li></ul><ul><li>Consumers </li></ul>
    • 8. How Does It Work? <ul><li>Determine weaknesses </li></ul><ul><li>Establish a benchmark team </li></ul><ul><li>Brainstorm potential partners </li></ul><ul><li>4a. Gather and study information </li></ul><ul><li>4b. Use third party consultant </li></ul><ul><li>5. Apply benchmark results </li></ul>
    • 9. Determine Weakness <ul><li>Comparisons </li></ul><ul><li>Shortcomings </li></ul><ul><li>Goals </li></ul>
    • 10. Form a Team <ul><li>Find experts </li></ul><ul><li>Involve related departments </li></ul><ul><li>Set objectives </li></ul>
    • 11. Set Targets <ul><li>Brainstorm </li></ul><ul><li>Research </li></ul><ul><li>Contact </li></ul><ul><li>Learn </li></ul><ul><li>Reciprocate </li></ul>
    • 12. Analyze Benchmarked Information <ul><li>Gather </li></ul><ul><li>Analyze </li></ul><ul><li>Plan </li></ul>
    • 13. Third Party Consultants <ul><li>Integrity </li></ul><ul><li>Benefits </li></ul><ul><li>Risks </li></ul>
    • 14. Take Action <ul><li>Re - address the plan </li></ul><ul><li>Test the plan </li></ul><ul><li>Study the results </li></ul><ul><li>Act </li></ul>
    • 15. Dell Computers <ul><li>JIT </li></ul><ul><li>Online ordering </li></ul><ul><li>Mass customization </li></ul>
    • 16. Dell Computers <ul><li>Excellence in turns </li></ul><ul><li>Advantages </li></ul><ul><li>Disadvantages </li></ul>
    • 17. Dell Computers <ul><li>Ordering online </li></ul><ul><li>Advantages </li></ul><ul><li>Disadvantages </li></ul>
    • 18. Dell Computers <ul><li>Mass customization </li></ul><ul><li>Advantages </li></ul><ul><li>Disadvantages </li></ul>
    • 19. Exercise <ul><li>Research Dell Computers’ inventory information and compare those results with the results from Compaq Computers’ inventory statistics. Which company is the leader and which has something to learn from their superior? </li></ul>
    • 20. Summary <ul><li>Initiator </li></ul><ul><li>Target </li></ul><ul><li>Industry </li></ul><ul><li>Customer </li></ul><ul><li>Necessary </li></ul><ul><li>Beneficial </li></ul>
    • 21. Bibliography <ul><li>Internet , Dell Computers, Benchmarking, and Consultants </li></ul><ul><li>Managing Quality , S. Thomas Foster 2001. Pages 152 – 167. </li></ul><ul><li>Value Line October 2001. </li></ul><ul><li>Operations Management, Chase, Aquilano, Jacobs 2001 Pages 5, 100, and 272. </li></ul><ul><li>Operations Management, Heizer, Render 2001. Pages 176 – 177. </li></ul>

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