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Iso 9000 2000 Audits

Iso 9000 2000 Audits



Iso 9000 2000 Audits

Iso 9000 2000 Audits



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Iso 9000 2000 Audits Iso 9000 2000 Audits Presentation Transcript

  • ISO 9000:2000 Internal Audits BY: Ahmad Bassiouny Evelean William
  • Overview: ISO 9000:2000 Internal Audit
    • ISO Audit Requirements
    • Getting Started
    • Steps to an effective audit
      • Planning
      • Execution
      • Follow up
    • Cessna’s Approach
  • ISO 9000 Audit Requirements
    • Internal audits are required (4.17)
    • Must be conducted by personnel independent of responsibility for process being audited
    • Results must be recorded
    • Must follow organizational objectives
    • Frequency should be determined by the organizational need
  • Defined:
    • An ISO 9000:2000 internal audit is a method for verifying the efficiency and performance of an organizations quality system. It ensures that the quality system meets or exceeds the required standard for certification by the chosen registrar.
  • Benefits and Uses:
    • Can facilitate continuous improvement
    • Can Identify System Failures
    • Provide feedback to Management regarding efficiency of the Quality System
    • How does this apply to my organization?
    • Decide the scope of the audit
      • Full
      • Partial
    • How will it be conducted
      • Upstream
      • Downstream
      • Across Processes
    Steps to a Successful Internal Audit
  • Scope of the Audit
    • Full audit of the entire Quality System
      • How many auditors will be needed
      • How will responsibilities be divided
      • Appoint a lead auditor to keep the audit focused
    • Partial
      • Which departments or processes
      • Which clause of the standard
  • How Will the Audit Be Conducted
    • Upstream-starting with the final process and working backwards to the beginning
    • Downstream-starting with the first process and flowing forward
    • Horizontal-across similar processes
  • Steps to a Successful Internal Audit cont.
    • Develop a checklist
    • Perform the audit
    • Record findings
    • Follow-up
  • Develop a Checklist
    • Become familiar with the processess and the associated documentation to be audited
    • Make notes on possible questions
    • List items to look for and observe
    • Note paragraph of the standard being checked next to the item being audited
    • Leave space to record observations
    • Use only one sheet per process or area
  • Sample checklist
    • Wavesolder Process 3/3.0
    • Component and Board Handling 3/3.2
      • Are components labeled and stored properly? ________
      • Are operators following proper board handling procedures? ______
    • Safety Procedures 3/3.6
      • Are operators wearing appropriate safety equipment? ________
      • Is the area clean and obstacle free? ____________
    • Interview two operators
      • What is the procedure for loading a board into the machine?
      • How far apart should the boards be in the machine
      • When is it necessary to wear safety glasses?
  • The Internal Audit
    • Maintain control of the audit
    • Be professional
    • Remain objective-look at the facts
    • Observe everything
  • Audit Interviews
    • Ask open-ended questions
    • Use hypothetical questions
    • Encourage free speaking
    • Observe body language of the interviewee and adapt question if needed
    • Maintain eye contact
  • Audit Interviews cont.
    • Minimize note taking during interview
    • Restate your understanding of their response
  • Recording Observations
    • Record location of observation
    • List the names of interviewees and their position
    • Notes on non-conformances should be short and to the point but thorough
  • Non-conformances
    • Issue Corrective Action Requests (CAR)
      • Make sure it is thorough
      • Note ownership
      • Note the paragraph of the standard that has been violated
      • State requirements of resolutions
  • CAR Response
    • Must have specific details of implementation
    • Must have timeline for completion
  • Report to Management
    • Reports should be thorough and specific
    • Must be reviewed by management to be effective
  • The External Audit
    • Prior to the audit by the registrar
      • Let employees know what to expect from the external audit
      • Let employees know what is expected of them
  • Cessna’s Approach
    • Previous Audit System
      • Viewed as disruption
      • Viewed as a policing process
      • Viewed as non-beneficial
      • Program was suspended
  • Cessna’s Approach
    • New Audit System
      • Thorough Phased Procedure Developed
      • Teams with representatives from each quality department
      • Monthly rolling audits
      • Fosters continuous improvement of their quality system
  • Quiz
    • How does auditing facilitate quality improvement?
    • What does ISO require in regards to audits?
  • Summary:
    • Internal audits can be a tool for retaining certification
    • Can also be a tool for process improvement
    • Improves organizational awareness
    • Improves communication