Web 2 0 Solutions To Course Communication Challenges


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Presentation slides from the TCC 2008 conference

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  • April Since January 2007, I have had the privilege of developing online courses for PLS. I currently reside in Northern California with my husband and our three sons. Originally an artist, both 2D and 3D, I stumbled into teaching. It was an eye opener and I found that I enjoyed it. Eventually I taught online and was hooked on e-learning. Wanting to know more about how courses are developed for the digital medium led me to e-learning instructional design. I’m very happy to be working for such a great company and wonderful co-workers! Natalie I started working with Performance Learning Systems as an Instructional Designer in April 2007. I currently live in Portland, OR with my husband and two dogs. I began my career in education as a teacher of elementary education and later worked as a trainer and instructional designer at Intel Corporation. One of my passions is learning to harness the power of information online as well as learning using social networking and web-enabled (Web 2.0) tools. Christy I’m an instructional designer, and I’ve been part of the Online Course Development team since November 2006. I work from home in the far northwest Chicago suburbs. I started my career as a K-12 music and band instructor, then changed to corporate software training. Eventually I found my way to developing online courses, which I love because it’s a great mix of education and technology.
  • For this presentation, our goal is to explain how we have integrated Web 2.0 communication tools into the instructional design process. Using these communication tools effectively is crucial to our instructional design process. Since we work virtually and, typically, don’t meet face to face with our Subject Matter Experts, we use different tools to meet not only our communication needs but the Subject Matter Expert’s working and learning styles. To communicate to you how we’ve used Web 2.0 effectively, Natelie and April will discuss two case studies about Subject Matter Experts with varying experience with Web 2.0 communication technologies. Christy will then offer techniques on working with those who are resistant to Web 2.0 tools. Finally, we’ll summarize what we’ve learned and discuss the challenges you have faced using Web 2.0 tools in your own situations. Throughout our presentation you will see the acronym SME. This refers to Subject Matter Expert. Even though this is for our own process, you can certainly use the tools and techniques discussed in your own processes
  • 2-3 min Background: Karl is very experienced with use of tools to collaborate and communicate with others on the internet. He has authored content about using Web 2.0 tools so he felt very comfortable using the technology. We had at least one 1 hour session a week where we would share content in Adobe Connect. We used Skype regularly to communicate via phone or chat. In the beginning, We built a visual outline of the content in PowerPoint in a live Connect session. This seemed to work better than sending an outline back and forth via e-mail. The visual outline had the main sections and sub topics of the course in separate bubbles. We could visually rearrange or move the order of these bubbles without erasing them from the slide. Originally we used Google docs to house our content; however, we moved the content to WetPaint wiki to develop the content collaboratively. There were certain problems in using wet paint.
  • 1 minute Script Notes: Start early sessions explaining the module format for content. The content for this slide can change throughout course design During Adobe Connect meeting we discuss content organization/rearrange or edit. Additional Notes: Also share rules for developing content (9 modules per course, 3-4 topics per module, etc.) Use the notes section in the PowerPoint for writing out detailed descriptions of modules and topics/concepts Post most current revision (in a wiki or shared drive or space) or resend current versions of this document Begin all collaborative sessions by reviewing this document and evaluating both progress made on content development and flow of content
  • >1 minute Script Notes: This legend presents the elements I used with another SME to develop specific course content and activities for a course. You can see how I applied these elements in the next slide.
  • 2 minutes Notes: This is an example of a rough outline of a Module in a course presented here to give a picture of how I work with SME’s to develop a course module structure. The SME and I work to develop the content during a collaboration session in Adobe Connect – I take detailed notes from our conversation in the notes pages of the PowerPoint. The process is very fluid/creative bubbles will appear or disappear during the meeting. But this visual always answered the following questions: How many activities did we have Were the content/activities balanced Did they support the original objectives Are there any places where we need content developed? Additional Notes: After each meeting I send out an updated version of the entire visual outline of the course to the SME (or a link to the updated version in the Course Development Wiki). I require that they review and provide input in next session. They may find gaps in the content or areas that need to be rethought or corrected.
  • 1 min Notes: Use wikis only with SME’s who feel comfortable with this type of dynamic collaboration tool. Do not force use of wikis on people who are not comfortable. You can always show reticent SME’s examples of wiki collaboration that worked successfully in hopes that they’ll adopt wikis as a way of developing course content. Wikis are great because they can allow you to link to examples or even embed content (flash, video, etc.). Both you and instructor can see materials in context of written content and design. Set up rules and schedules for who’s working on what (i.e. week 1 SME works on Key information for Module 2 while ID works on activities for Module 2; week 2 reverse). Also when commenting or editing content use color-coded text to indicate user. Wikis are also perfect for displaying content for review from peers and others. Process: Placed our outline on the wiki. Developed content in word or google docs and pasted it in. The wiki was great for sharing embeddable content like videos or audio files. Next time: Develop content more in Google Docs before putting it into wiki for final review. Content did not ‘behave’ in the wiki. Tables were hard to manage and use.
  • Ask them to use the green check for yes or red x for no. Those who gave a green check, please type into chatbox the name of one of the Web 2.0 tools that they use. As we continue through the presentation, please consider how you can further your communication goals with the tools we’ve mentioned and how you might use some of the techniques we’ve discussed within your own situations.
  • This SME had some background in Web 1.0 and had basic computer skills Was willing to learn Web 2.0 communication tools Needed help to download and install Skype Daughter finally installed it for her Once she began using Web 2.0 tools, she initiated searches to find additional tools to include in course as well as use in her daily work routine
  • Skype is used as a chat and voice tool Chat is initiated by either party for quick and unscheduled communication Voice is used primarily in conjunction with Connect Useful since we not only live in separate timezones but separate countries as well
  • Created the outline based on previous Word templates with some adjustments Worked on Tier 1 first and then when done, consolidated that into one section Wetpaint gave us an educational wiki without any ads making it easier to focus on content rather than extraneous information Added in each module so that it somewhat resembled the course structure Created tips on the home page so that the SME knew how to add content to the pages
  • After the initial outline was created, we began working on content This is a detail of a content page Using Connect and Skype, I would type in her thoughts as she said them Visualizing the content as it happened help clarify her thoughts Widget is a mini-application
  • Weekly meetings were important Kept each of us up to date on content as well as on task Wiki needed updating everyday Clean up content Add in additional resources like music files, links, and images Basic housekeeping Skype was essential for communication Although the SME was able to figure out most of the tools on her own, additional structured training would have been helpful
  • Some SMEs are resistant to using Web 2.0 technology. So what do you do when you ask SMEs to try using new technology and they balk at the request?
  • Audience participation: Why might a SME resist using Web 2.0 technologies? Answer in the chat. Fear of change? Fear of failure? Previous bad experience? Think it will take too long to learn? That’s the way we’ve always done it Doesn’t mesh with working style
  • The option you choose for the response depends on why it seems the SME is resisting. If they are afraid of failure, use lots of encouragement. Show them how it will be easier for them—prove the benefit to them, not just to you. Give training to help. Limit how many new technologies you introduce. You might just start with one; maybe you’ll only use one the whole time. If the SME is totally resistant and it will damage the working relationship, maybe it’s better to just use Web 1.0 tools. At some point, you need to weigh the amount of time you’re spending cajoling and coaching them to use the technology against the time you could spend actually developing the course.
  • The relationship with the SME is the most important concern. These tools should help you have a more productive working relationship. If pushing too hard or too fast to use technology damages that relationship, don’t do it.
  • Stage 1 – Understand SME’s working/learning style preference and facility with technology: In an early meeting session establish what the SME feels comfortable using (e-mail, chat, wikis, etc.) Also, determine what their learning/style and working style is. Do they process things better in auditory session? Do they like visuals or do they developing things methodically in outline format? Sometimes this takes several sessions to establish a good understanding of the SME’s working style. Also, if the SME is a teacher or has developed materials you might have them come to early meetings with their materials or lesson plans to share with you. This way you can get a better picture of what their writing, content development skills are like. You should also be prepared to ask them about their development process in preparing these materials. This can give you a better understanding of how to frame your content development and collaborative sessions. Stage 2 – Train the SME: If you are using Google Talk or Skype, it’s a good idea to spend early working sessions training SMEs how to use these tools. If you are using a live collaboration workspace or meeting room like Adobe Connect, you should prep the SME in one of the early sessions where you’re getting to know one another. For SMEs who are not familiar or comfortable with using this technology, walk through the main features of the technology and let them practice sharing their desktop or documents with you. Stage 3 – Establish rules and guidelines for working sessions: Set up expectations for meeting sessions, milestone delivery dates. You may begin and end SME working sessions by looking at the calendar and then establishing a brief goal list of what needs to be accomplished by both parties before the next meeting. Also, it’s a good idea to get the SME to come to every meeting with a resource or item to share. Step 4 – Develop collaborative work dynamic: When working with the visuals like PowerPoints, you may actually develop the visual content as you discuss or plan out things verbally. If the SME can see you attempt to map out their thoughts they will usually dive in and let you know if you’re getting it right. Using live collaboration and development of materials can also help engage them more actively in the process instead of having them fill out an outline or template.
  • Authoring/Design Tools: Google Docs/Word : Used to develop written content. Also, we create a document resource table in Google Docs for sharing information, articles, webpages, links, and resources with each other. Wiki (WetPaint): for use with SME’s who feel comfortable using collaborative technology. SME is encouraged to develop drafts of written content in Google Docs or Word and then put semi-finalized content into the wiki. Wiki content is structured around modular design. PowerPoint : Used to develop visual design representations of course structure (including notes and resources) as well as rough diagrams or images Communication Tools: Gmail/Google Talk : used for e-mail and chat communication Skype : Used for phone conversations and collaborative sharing sessions Adobe Connect : Used for phone conversations and collaborative sharing sessions. This tool has been particularly helpful in rendering design sessions with SME more productive. SME’s can review and provide input in the design as I manipulate or add/remove content on the screen. Other Tools Just because these are the tools we used doesn’t mean that you can’t use other ones that do similar tasks. Wikispaces and PBwiki are two other wiki providers that could be used. Any IM program works as long as it’s the one your SME will use. Connect is expensive and really more of an enterprise tool. We use it because we have it, but an Elluminate Vroom would work just as well for one-on-one collaboration.
  • Don’t push technology, ask first Must be upfront about using technology Focus on one tool at a time, introduce others slowly Add one main vehicle for communication first then slowly add in others (depending upon the SME, of course). If you try to introduce everything at once they’ll be overwhelmed. However, sometimes the most effective method is to combine new Web 2.0 tools with other tools like Word and PowerPoint. Accept that failure is an option Sometimes it just doesn’t work. It’s okay to move onto another tool or some other technique. You can’t control everything. When one tool or strategy isn’t working, sometimes it’s best to just admit that and move on to another strategy.
  • As an extension of the topic of our presentation, we have developed a wiki as an ongoing resource for all attendees. It is a central, interactive place for Web 2.0 communication discussions. Anyone can contribute to any of the pages. Feel free to post and edit at anytime!
  • Web 2 0 Solutions To Course Communication Challenges

    1. 1. Web 2.0 Solutions to Course Development Communication Challenges April Hayman Natalie Kilkenny Christy Tucker
    2. 2. April Hayman Natalie Kilkenny Christy Tucker Web 2.0 Solutions to Course Development Communication Challenges
    3. 3. Performance Learning Systems, Inc. Web 2.0 Solutions to Course Development Communication Challenges <ul><li>The mission of Performance Learning Systems, Inc. is to enhance education through the development of educational services. </li></ul><ul><li>These services, designed to increase the effectiveness of educators and others who support excellence in education, include: </li></ul><ul><li>Seminars </li></ul><ul><li>Graduate courses </li></ul><ul><li>Consulting services </li></ul><ul><li>Quality instructional materials </li></ul>Passion for helping educators teach more effectively!
    4. 4. <ul><ul><li>Background: Tech Savvy SME </li></ul></ul><ul><ul><li>Overview of tools used </li></ul></ul><ul><ul><ul><li>Connect, PowerPoint, Google Docs, Skype, WetPaint (Wiki) </li></ul></ul></ul><ul><ul><li>Process </li></ul></ul><ul><ul><ul><ul><li>Used PowerPoint to visually design structure from learning objectives </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Developed and collaborated on building content in WetPaint </li></ul></ul></ul></ul>Case Example: Karl Web 2.0 Solutions to Course Development Communication Challenges
    5. 5. Net Gen Module/Topic Outline Topic B- Generational Traits Topic C- Technology Across Generations Topic A- Understanding Gen Labels Introduction To Generations Module 2: Overview – Highlighting Gap Module 3: Traits of the Boomers Module 4: Traits of the NetGen Module 5: Bridging the Gap Topic A- Boomer Traits Topic C- Digital Immigrant Schools Topic D- Using Wikis Topic A- Net Gen Traits Topic B- Gamer 1.0-4.0 Topic C- Importance of Games Topic D- Basic Types of Knowledge in Games* Topic A- Managing Change Topic B- Bridging the Digital Divide Topic B- Gen X Traits Topic C- Engaging Girls in Technology Topic D- Educating for Internet Safety Web 2.0 Solutions to Course Development Communication Challenges Topical Outline Content boxes are easy to re- arrange… like post it notes on a board
    6. 6. Legend for Module Content Design Topic Storytelling/ narrative building activity Activity Indicates Article or Resource Needed Module Title Orphan Idea/ Activity Ideas or topics that do not have a specific place or order in the design Module content title Topic/Key Information title Activity associated with topic For math course only – any activities focused on developing math narratives and stories using student blogs Indicates need for supporting materials, articles, resources or research on a topic Used these elements to identify course design areas. Example on the next slide Net Gen Module/Topic Outline Web 2.0 Solutions to Course Development Communication Challenges
    7. 7. Course Content Design Example Number sense: Integers Topic B Meaning vs. Method Topic C Situational application Topic A Operations + - x / A- Review Rules of Operations (Identify errors in problem set) Possibility- Pre/Post test On operations A- Using Manipulatives To calculate A- Using number lines B- Discussion: Analyze Meaning vs. Method Note: Need to define meaning vs. Method and provide examples. C- Develop- Brainstorm Situations/ Application Knowledge of Integ. To Classrom C- Write problems Inv. Situational Application Need to provide examples of problems of each operation. D- Write problems Inv. Situational Application Need Article – Classroom Applications of Storytelling Need Resource – Meaning vs. Method Teaching Math B- Start developing Own personal glossary Topic D Applying storytelling narrative B- Paper -What does # Sense Mean to me? D- Writing “Every Day” Stories about mathematics -Integers Net Gen Module/Topic Outline Web 2.0 Solutions to Course Development Communication Challenges
    8. 8. Wiki Collaboration Used different colors for edits Built content Directly in wiki Could revert to earlier versions if necessary Net Gen Module/Topic Outline Web 2.0 Solutions to Course Development Communication Challenges
    9. 9. <ul><ul><li>Regular communication is a must </li></ul></ul><ul><ul><li>Use chat often </li></ul></ul><ul><ul><li>Use an editing tool for text content development not WIKI </li></ul></ul><ul><ul><li>Google docs great for sharing resource links </li></ul></ul>Key Learning From Experience Web 2.0 Solutions to Course Development Communication Challenges
    10. 10. <ul><li>How many of you use one or more of the following? </li></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Wikis </li></ul></ul><ul><ul><li>Skype or other chat </li></ul></ul><ul><ul><li>Screen sharing (Connect, Elluminate, or other) </li></ul></ul><ul><ul><li>Google docs </li></ul></ul>Which Web 2.0 Tool Do You Use? Web 2.0 Solutions to Course Development Communication Challenges
    11. 11. Case Example: Alison <ul><ul><li>Background: Tech Novice SME </li></ul></ul><ul><ul><li>Overview of tools used </li></ul></ul><ul><ul><ul><li>Connect, Skype, WetPaint (Wiki) </li></ul></ul></ul><ul><ul><li>Process </li></ul></ul><ul><ul><ul><ul><li>Used Connect to help SME visualize course structure </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Used WetPaint as central depository of content </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Developed and collaborated on building content using Connect, Skype and Wetpaint </li></ul></ul></ul></ul>Web 2.0 Solutions to Course Development Communication Challenges
    12. 12. Importance of Skype Web 2.0 Solutions to Course Development Communication Challenges Click on the green button to make a computer to computer call. Highlight a name of the person you’d like to contact.
    13. 13. Wiki Communication Web 2.0 Solutions to Course Development Communication Challenges General overview of what we’d be developing. Quick reference for SME to add content to pages Wiki outline resembles course content outline for ease of use.
    14. 14. Communicating Detail Web 2.0 Solutions to Course Development Communication Challenges Content added by clicking on the “EasyEdit” button. Additional files can be added through widgets or as attachments
    15. 15. Key Learning From Experience <ul><ul><li>Regular communication is a must </li></ul></ul><ul><ul><li>Update Wiki on a daily basis </li></ul></ul><ul><ul><li>Skype was a great way to communicate “off the cuff” </li></ul></ul><ul><ul><li>Additional training would have been helpful </li></ul></ul>Web 2.0 Solutions to Course Development Communication Challenges
    16. 16. SME Resistance
    17. 17. <ul><li>Why might a SME resist using Web 2.0 technology? </li></ul>What reasons or excuses might they provide?
    18. 18. Response Options Encourage Limit Train Web 1.0
    19. 19. Relationship
    20. 20. Summary <ul><li>Stages of development </li></ul><ul><li>Tools we’ve used </li></ul><ul><li>What we learned </li></ul><ul><li>The Wiki </li></ul>
    21. 21. Stages <ul><li>Stage 1 – Understand SME’s working/learning style preference and facility with technology </li></ul><ul><li>Stage 2 – Train the SME </li></ul><ul><li>Stage 3 – Establish rules and guidelines for working sessions </li></ul><ul><li>Stage 4 – Continuously develop and maintain a collaborative work dynamic </li></ul>
    22. 22. Authoring & Design Tools Communication Tools
    23. 23. What We Learned
    24. 24. In a Nutshell <ul><li>Focus on using appropriate tools to develop course design and content in an interactive and collaborative way with the SME and Instructional Designer </li></ul>
    25. 25. <ul><li>www.web2solutions.wetpaint.com </li></ul>Web 2.0 Solutions to Course Development Communication Challenges Web 2.0 Communications Solutions Wiki
    26. 26. Web 2.0 Solutions to Course Development Communication Challenges Cool graphic here What challenges have you faced when using Web 2.0 tools for communication and collaboration?