IMAGE GAME SAY: We are going to take a look at 4 pictures. Use the activities book (Page X ), First Impressions. Based on your first impression, write down what you think these people do and where they are going. Show the 4 pictures of “punk”, business casual, business and formal one at a time. Discuss what they are seeing and their opinions.
Briefly discuss the contents of each slide, asking for their experiences and input
Ask two volunteers to sit in the front of the room to verbalize the first scenario . Read the slide. Debrief each scenario by asking participants how they felt during the conversation. Be sure to select two different participants for Scenario 2 BRIDGE: Now that we have discussed several aspects of first impressions and how to build trust and rapport, let’s look at pitfalls, possible mistakes we can make and plan to avoid them!
Foundation for Selling Excellence (“First Impressions” Selling)
Arriving too early may signal to the customer that you are too eager or nervous about the sale. The customer may feel pressured to see you before the appointed time or may believe that you have nothing else to do – that your time is not valuable.
Rushing to a sales appointment is a sure way to arrive exhausted, which is something a customer will notice.
Be relaxed when meeting the customer. Always have something to read to avoid fidgeting and getting edgy before the meeting.
Finally!!! A professional and respectful approach will always be favoured over the opposite and it’s important that the sales representative “reads” the customer’s non-verbal while listening more than “TALKING”. Not only will you be an effective salesperson if you follow these steps but you’ll be an effective “Person” as well!