10th Annual Brick & Click Libraries Symposium
Julie Gilbert,Amy Gratz,
Anna Hulseberg, and Sarah Monson
 How do students make use of existing library spaces and
services, both physical and virtual?
 What improvements could t...
 Emphasis on qualitative research
 Use of multiple methods
 Interviews, surveys & focus groups
 Participant observatio...
 Previous studies
 Foster and Gibbons, Studying Students:The Undergraduate Research
Project at the University of Rochest...
 Survey
 Photo Diaries
 Web Focus Groups
 Other Methods
 Image association
 Interviews
 Linguistic listing
 Mappin...
Physical Space Survey
64.2%
21.4%
3.5%
5.3%
0
10
20
30
40
50
60
70
Reference
Desk/Reference
Librarians
Front
Desk/Circulation
Desk
All other sou...
5.3%
69.7%
22.2%
2.8%
Zero
One
Two
Three or More
31.9%
21.0%
3.8%
2.5% 1.8% 1.5% 1.7%
0
5
10
15
20
25
30
35
Reference
Desk
Reference
Librarians
Information
Desk
Help Desk ...
Rate of Library Use Percentages
 Daily 69.8
 Weekly 65.2
 Monthly 60.8
 Seldom 49.3
Gender
 Women 66.8
 Men 55.5
Yea...
Photo Diaries
1. Your favorite place
2. Your least favorite place
3. Something you can’t imagine the library
without
4. Something you do...
“Librarian – mostly research-related
questions. B/c they’re so wonderful!”
“Basic questions about access to books,
overdue...
0
1
2
3
4
5
6
7
8
9
10
Locating
Materials
Research Library
Business
Citations/
Papers
Didn't Say
#ofStudents
Asked at Circ...
“Lexisnexis. I LOVE it. (Teachers like
when you use more than books too!)”
Student Responses Grouped byType
0
1
2
3
4
5
6
...
“I don’t read the newspaper often here,
but I wish I did so keep them! ”
Student Responses
 InterLibrary Loan
 Newpaper...
“I studied here quite often
--best chairs and tables.”
“Comfy! I like to read here.”
“If I have a lot to get done or a
movie to watch I like to shut
the door & concentrate”
“I like the round table on the mai...
“I always have my computer out with many
different things up on it. I always have a
drink near me along with different boo...
0
1
2
3
4
5
6
7
8
9
10
Assignment
Sheets
Notebook Books Food/Drink Computer
NumberofStudents
“I tend to come to the library to study
and get my homework done because I get
more done there than in my room.”
“It’s whe...
0
2
4
6
8
10
12
14
16
18
Concen-
tration
Comfort Work
Space
Daylight Noise
Level
Food/
Drink
Privacy
Total#oftimesmentioned
Virtual Space Survey
Web Focus Groups
39.6% 39.4%
30.4%
13.5%
4.2% 3.8%
1.8% 1.3% 0.7%
16%
0
5
10
15
20
25
30
35
40
45
 Brainstorming exercise:
What do you want to see on a
library homepage?
 Brainstorming
exercise:
What do you like /
not like about the
current library
homepage?
 Brainstorming exercise:
What was new to you when you started college?
 Brainstorming
exercise:
Tell us about a recent
research project &
what sources you
used.
 Main exercise:
Create a guide for incoming
first-year students about
how to use the library
website for research.
 “Dep...
 Students want natural light, more tables, more private
study areas, more group study areas, a café, and better
tools to ...
 We shared our findings at May staff retreat
 Initial recommendations distributed to library committees
 Librarians are...
 Coordinate with strategic planning efforts
 Integrate into library assessment plan
 Expand focus beyond library’s inst...
 Use a variety of ethnographic methods
 Address both physical and virtual library spaces
 Involve undergraduates in the...
ThankYou!
The Library Through Students' Eyes
The Library Through Students' Eyes
The Library Through Students' Eyes
The Library Through Students' Eyes
The Library Through Students' Eyes
Upcoming SlideShare
Loading in...5
×

The Library Through Students' Eyes

1,396

Published on

This presentation was given at the 10th Annual Brick & Click Libraries Symposium on November 5, 2010. The presentation is based on an ethnographic study conducted by librarians and staff at Gustavus Adolphus College in Spring of 2010, looking at student use of the library.

Published in: Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,396
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
1
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

The Library Through Students' Eyes

  1. 1. 10th Annual Brick & Click Libraries Symposium Julie Gilbert,Amy Gratz, Anna Hulseberg, and Sarah Monson
  2. 2.  How do students make use of existing library spaces and services, both physical and virtual?  What improvements could the library make to better meet the needs of students?  How can we create the best library possible to support our students in their research?
  3. 3.  Emphasis on qualitative research  Use of multiple methods  Interviews, surveys & focus groups  Participant observation  Holistic  Inductive
  4. 4.  Previous studies  Foster and Gibbons, Studying Students:The Undergraduate Research Project at the University of Rochester  Ethnographic Research in IllinoisAcademic Libraries (ERIAL) Project  Ethnographic objectives  Elicit student-focused data  Understand and support academic needs
  5. 5.  Survey  Photo Diaries  Web Focus Groups  Other Methods  Image association  Interviews  Linguistic listing  Mapping space use
  6. 6. Physical Space Survey
  7. 7. 64.2% 21.4% 3.5% 5.3% 0 10 20 30 40 50 60 70 Reference Desk/Reference Librarians Front Desk/Circulation Desk All other sources I don't ask
  8. 8. 5.3% 69.7% 22.2% 2.8% Zero One Two Three or More
  9. 9. 31.9% 21.0% 3.8% 2.5% 1.8% 1.5% 1.7% 0 5 10 15 20 25 30 35 Reference Desk Reference Librarians Information Desk Help Desk Resource Desk Librarians Desk Other Description
  10. 10. Rate of Library Use Percentages  Daily 69.8  Weekly 65.2  Monthly 60.8  Seldom 49.3 Gender  Women 66.8  Men 55.5 Year  First Years 58.3  Sophomores 57.2  Juniors 63.9  Seniors 76.3 Major (by divisions)  Education 71.2  Humanities 69.6  Fine Arts 69.2  Social Sciences 66.1  Preprofessional 64.7  Natural Sciences 59.8  Interdisciplinary 57.1  Undecided 55.3 Women more likely than men ask for help at Ref desk Use of Ref desk increases with class year Education division majors more likely to use Ref deskOf those who have declared majors, Natural Science and Math majors least likely to use Ref desk Students who use the library at a greater rate are more likely to ask for help at the Ref desk
  11. 11. Photo Diaries
  12. 12. 1. Your favorite place 2. Your least favorite place 3. Something you can’t imagine the library without 4. Something you don’t think should be here 5. Your preferred solo study space 6. Your preferred group study space 7. What your study space looks like when you’re working 8. Your most common destination 9. Something you’ll miss when you graduate 10. Something you want to change in the library 11. A picture to show to a “prospy” 12. Someplace you’ve never been before 13. A place in the library where you feel lost 14. Where you ask questions 15. Library activity 16. Something unique (to our library) 17. Something you want more of 18. Most popular space 19. Least popular space 20. The computer you use most often in the library, showing its surroundings 21. Your favorite search tool 22. A resource you rarely use 23. Something you have a question about 24. Why you come to the library
  13. 13. “Librarian – mostly research-related questions. B/c they’re so wonderful!” “Basic questions about access to books, overdues, etc. I usually know students at this desk, which is why I ask.”
  14. 14. 0 1 2 3 4 5 6 7 8 9 10 Locating Materials Research Library Business Citations/ Papers Didn't Say #ofStudents Asked at Circulation Asked at Reference
  15. 15. “Lexisnexis. I LOVE it. (Teachers like when you use more than books too!)” Student Responses Grouped byType 0 1 2 3 4 5 6 7 Online Library Resources Google Other* *Other denotes a dictionary and library signage on bookshelves
  16. 16. “I don’t read the newspaper often here, but I wish I did so keep them! ” Student Responses  InterLibrary Loan  Newpapers  Microfiche Government Documents  AudioVisual Collection  Circulation Desk  Color Printer  Reference Desk  Periodicals  Writing Center Outpost  Printout Research Guides
  17. 17. “I studied here quite often --best chairs and tables.” “Comfy! I like to read here.”
  18. 18. “If I have a lot to get done or a movie to watch I like to shut the door & concentrate” “I like the round table on the main floor and near the middle. It is away from the crazy entrance area but yet in a social area too.”
  19. 19. “I always have my computer out with many different things up on it. I always have a drink near me along with different books surrounding my computer. I also have a lot of papers spread out so I can see everything.” “My space gets busy quickly – I love being able to spread out, and that helps me focus more. I always could use more space.”
  20. 20. 0 1 2 3 4 5 6 7 8 9 10 Assignment Sheets Notebook Books Food/Drink Computer NumberofStudents
  21. 21. “I tend to come to the library to study and get my homework done because I get more done there than in my room.” “It’s where the books live!”
  22. 22. 0 2 4 6 8 10 12 14 16 18 Concen- tration Comfort Work Space Daylight Noise Level Food/ Drink Privacy Total#oftimesmentioned
  23. 23. Virtual Space Survey Web Focus Groups
  24. 24. 39.6% 39.4% 30.4% 13.5% 4.2% 3.8% 1.8% 1.3% 0.7% 16% 0 5 10 15 20 25 30 35 40 45
  25. 25.  Brainstorming exercise: What do you want to see on a library homepage?
  26. 26.  Brainstorming exercise: What do you like / not like about the current library homepage?
  27. 27.  Brainstorming exercise: What was new to you when you started college?
  28. 28.  Brainstorming exercise: Tell us about a recent research project & what sources you used.
  29. 29.  Main exercise: Create a guide for incoming first-year students about how to use the library website for research.  “Depending on the requirements you may need to use different types of sources such as books or articles or websites so try to use a variety in your papers”  “Within each database think of the overall assignment and purpose of the paper and come up with specific words to use in your search”
  30. 30.  Students want natural light, more tables, more private study areas, more group study areas, a café, and better tools to navigate the library  Students want a website that is visually appealing, dynamic, simple, and well-organized  Students know where to ask for help (reference desk) but we can better promote research services  Students want more support for research on website  More prominent tutorial, research guides, etc.
  31. 31.  We shared our findings at May staff retreat  Initial recommendations distributed to library committees  Librarians are considering the design of the reference desk and ways to promote it  Formed the “WebTask Force”  Fall focus group on website usability  Plan to repeat some aspects of the study to assess changes
  32. 32.  Coordinate with strategic planning efforts  Integrate into library assessment plan  Expand focus beyond library’s instructional program  Take assessment measures following major changes  New library website
  33. 33.  Use a variety of ethnographic methods  Address both physical and virtual library spaces  Involve undergraduates in the research team  Be prepared to conduct additional research!
  34. 34. ThankYou!

×