Collaboration Framework - Improving Productivity of Virtual Teams Case Study: ENLASO Working Effectively in The Space of Flows Alden Globe Principal, Kiva Collaboration, Inc. kivacollaboration.com [email_address]

Alden Globe

Principal, Kiva Collaboration, Inc.

kivacollaboration.com [email_address]

Today’s audience Ask Alden, Caroline, and Liesl questions! The presenters will answer your questions at the end of the presentation Webinar recording: All attendees will receive a link to today’s presentation as well to the Webinar recording Contact: Alden Globe at [email_address] or by phone at 303.513.4161 Caroline Fritz at [email_address] or by phone at 520.664.4810 Liesl Leary at [email_address] or by phone at 720.259.8488 Chris Raulf at [email_address] or by phone at 720.259.8524

Today’s audience

Ask Alden, Caroline, and Liesl questions!

The presenters will answer your questions at the end of the presentation

Webinar recording:

All attendees will receive a link to today’s presentation as well to the Webinar recording

Contact:

Alden Globe at [email_address] or by phone at 303.513.4161

Caroline Fritz at [email_address] or by phone at 520.664.4810

Liesl Leary at [email_address] or by phone at 720.259.8488

Chris Raulf at [email_address] or by phone at 720.259.8524

Today’s Presenters Alden Globe Principal, Kiva Collaboration, Inc. Caroline Fritz Principal, Kiva Collaboration, Inc. Liesl Leary Senior Localization Strategist ENLASO

Today’s Presenters

Collaboration Framework - Improving Productivity of Virtual Teams Case Study: ENLASO Working Effectively in The Space of Flows Alden Globe Principal, Kiva Collaboration, Inc. kivacollaboration.com [email_address]

Alden Globe

Principal, Kiva Collaboration, Inc.

kivacollaboration.com [email_address]

Improved Collaboration: Return on Investment Improved employee decision-making Better ability to get new team members up to speed quickly Improved morale -- employees are making effective decisions Increased customer loyalty due to trust in employee expertise, process, tools and quality = credibility Visibility builds improved customer experience Better utilization of technology investment Example: Collaboration resulted in reduced management cost

Improved employee decision-making

Better ability to get new team members up to speed quickly

Improved morale -- employees are making effective decisions

Increased customer loyalty due to trust in employee expertise, process, tools and quality = credibility

Visibility builds improved customer experience

Better utilization of technology investment

Example: Collaboration resulted in reduced management cost

Kivacollaboration.com Alden Globe [email_address] Caroline Fritz [email_address]

Alden Globe

[email_address]

Caroline Fritz

[email_address]

Poll: Collaboration at Your Company Do you have distributed virtual teams? Are there signs collaboration could be better?

Do you have distributed virtual teams?

Are there signs collaboration could be better?

Glossary Virtual TEAM Virtual DISTANCE Global MANAGER Collaboration FRAMEWORK LEAN Office PRINCIPLES

Virtual TEAM

Virtual DISTANCE

Global MANAGER

Collaboration FRAMEWORK

LEAN Office PRINCIPLES

Case Study: ENLASO A community of 3000 globally-distributed translators work in over 100 languages producing translated brochures, websites, manuals and newsletters with high quality and accuracy. Revenue-generating business process -- translating documents Clear mission, goals, communications = shared mental model A set of tools grown over time is the foundation for this community’s ability to collaborate electronically, internally & externally

A community of 3000 globally-distributed translators work in over 100 languages producing translated brochures, websites, manuals and newsletters with high quality and accuracy.

Revenue-generating business process -- translating documents

Clear mission, goals, communications = shared mental model

A set of tools grown over time is the foundation for this community’s ability to collaborate electronically, internally & externally

Document Localization and Review Process

Pre-Production Production QA Delivery Role Customer Project Manager Localization Strategist Project Manager Engineering Translator Customer Project Manager Engineering Translator Customer Project Manager Localization Strategist Translation Production Lifecycle Data customer content budget project schedule metadata customer content status tasks customer content status performance customer content schedule performance cost email Activity Localization Kit Glossary Budget Schedule Analysis Process Translate Edit In Country Review Changes Edit Linguistic Proof Format Update Translation Memory Update Glossary Prep for Delivery Tools Microsoft Word Framemaker Adobe InDesign Email BUMA TRADOS CLARIZEN Bulletin Board RAINBOW STAGGER Email Web Delivery Service Virtual Distance Physical Communications Temporal Organizational Affinity Cultural Relationship Operational Cultural Relationship Physical Communications Temporal Organizational

ENLASO Evolved into a Collaboration Platform - Best Practices - 1. Employees clearly understand the strategy, goals, mission, process and tools. Culture supports and encourages sharing and collaboration. 2. Easily find info online. When all else fails -- easily find a person 3. Managers can find location and expertise of employees, plus status 4. Clear rules govern review and approval. Structured check-in/out and version control 5. Capture learnings from partner interaction. (Webinars, White Papers) 6. Sufficient physical places for people to come together.

1. Employees clearly understand the strategy, goals, mission, process and tools. Culture supports and encourages sharing and collaboration.

2. Easily find info online. When all else fails -- easily find a person

3. Managers can find location and expertise of employees, plus status

4. Clear rules govern review and approval. Structured check-in/out and version control

5. Capture learnings from partner interaction. (Webinars, White Papers)

6. Sufficient physical places for people to come together.

ENLASO Evolved into a Collaboration Platform - Best Practices – 7. Company participates in industry standard ISO processes 8. Collaboration interfaces support communication with customers 9. Security 10. Enterprise project calendar 11. Use of electronic newsletters 12. Training helps ensure communication

7. Company participates in industry standard ISO processes

8. Collaboration interfaces support communication with customers

9. Security

10. Enterprise project calendar

11. Use of electronic newsletters

12. Training helps ensure communication

ENLASO Evolved into a Collaboration Platform - Tools - Trados - Translator Workbench, Translation Memory. “Change content, preserve formatting.” BUMA - Business management for Project Managers. Estimates are input into BUMA by Sales. Invoicing. Clarizen - Resource Management, Team Workload Mgmt. Schedules, % complete, Status. Adjust daily. Bulletin Board - Online forum, CRM, conversation tracking. Eliminates email. Customer-accessible. Rainbow - Open source collaboration tool S-Tagger - Separates code and text to produce FrameMaker files, export MIFF’s.

Trados - Translator Workbench, Translation Memory. “Change content, preserve formatting.”

BUMA - Business management for Project Managers. Estimates are input into BUMA by Sales. Invoicing.

Clarizen - Resource Management, Team Workload Mgmt. Schedules, % complete, Status. Adjust daily.

Bulletin Board - Online forum, CRM, conversation tracking. Eliminates email. Customer-accessible.

Rainbow - Open source collaboration tool

S-Tagger - Separates code and text to produce FrameMaker files, export MIFF’s.

Anja Kaestner, Supervisor Project Management Yusuke Kirimoto, Operations Manager Liesl Leary, Senior Localization Strategist

Anja Kaestner, Supervisor Project Management

Yusuke Kirimoto, Operations Manager

Liesl Leary, Senior Localization Strategist

Possible Future Steps for Your Organization to Improve Collaboration Future Technology Search Customer Relationship Management (CRM). Metrics Google Wave Sustainability Okapi – http://www.translate.com/Language_Tech_Center/Tools.aspx Rhonix – demo http://Rhonix.translate.com Future Process LEAN Workshop Future Communication LinkedIn Twitter Facebook internal

Future Technology

Search

Customer Relationship Management (CRM).

Metrics

Google Wave

Sustainability

Okapi – http://www.translate.com/Language_Tech_Center/Tools.aspx

Rhonix – demo http://Rhonix.translate.com

Future Process

LEAN Workshop

Future Communication

LinkedIn

Twitter

Facebook internal

Improved Collaboration - Key Benefits By Implementing best practices Building a collaboration framework Employing LEAN office principles Working to reduce virtual distance Global Managers build effective virtual teams You Will Improve Trust & Innovation Organizational citizenship and job satisfaction Delivery of superior products and robust solutions Enhanced credibility with customers ... Leading to Repeat Business and Sustainable Profits

By

Implementing best practices

Building a collaboration framework

Employing LEAN office principles

Working to reduce virtual distance

Global Managers build effective virtual teams

You Will Improve

Trust & Innovation

Organizational citizenship and job satisfaction

Delivery of superior products and robust solutions

Enhanced credibility with customers

... Leading to Repeat Business and Sustainable Profits

Thank You! Questions? For additional information please contact: Alden Globe at [email_address] or by phone at 303.513.4161 Caroline Fritz at [email_address] or by phone at 520.664.4810 Liesl Leary at [email_address] or by phone at 720.259.8488 Chris Raulf at [email_address] or by phone at 720.259.8524

For additional information please contact:

Alden Globe at [email_address] or by phone at 303.513.4161

Caroline Fritz at [email_address] or by phone at 520.664.4810

Liesl Leary at [email_address] or by phone at 720.259.8488

Chris Raulf at [email_address] or by phone at 720.259.8524