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Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
Enlaso Case Study Sep 2009 V4 Final
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Enlaso Case Study Sep 2009 V4 Final

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September 2009 case study on collaborative best practices at Enlaso, a localization/translation firm in Boulder, CO

September 2009 case study on collaborative best practices at Enlaso, a localization/translation firm in Boulder, CO

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  • 1. Collaboration Framework - Improving Productivity of Virtual Teams Case Study: ENLASO Working Effectively in The Space of Flows <ul><li>Alden Globe </li></ul><ul><li>Principal, Kiva Collaboration, Inc. </li></ul><ul><li>kivacollaboration.com [email_address] </li></ul>
  • 2. <ul><li>Today’s audience </li></ul><ul><li>Ask Alden, Caroline, and Liesl questions! </li></ul><ul><ul><li>The presenters will answer your questions at the end of the presentation </li></ul></ul><ul><li>Webinar recording: </li></ul><ul><ul><li>All attendees will receive a link to today’s presentation as well to the Webinar recording </li></ul></ul><ul><li>Contact: </li></ul><ul><ul><li>Alden Globe at [email_address] or by phone at 303.513.4161 </li></ul></ul><ul><ul><li>Caroline Fritz at [email_address] or by phone at 520.664.4810 </li></ul></ul><ul><ul><li>Liesl Leary at [email_address] or by phone at 720.259.8488 </li></ul></ul><ul><ul><li>Chris Raulf at [email_address] or by phone at 720.259.8524 </li></ul></ul>
  • 3. <ul><li>Today’s Presenters </li></ul>Alden Globe Principal, Kiva Collaboration, Inc. Caroline Fritz Principal, Kiva Collaboration, Inc. Liesl Leary Senior Localization Strategist ENLASO
  • 4. Collaboration Framework - Improving Productivity of Virtual Teams Case Study: ENLASO Working Effectively in The Space of Flows <ul><li>Alden Globe </li></ul><ul><li>Principal, Kiva Collaboration, Inc. </li></ul><ul><li>kivacollaboration.com [email_address] </li></ul>
  • 5.  
  • 6. Improved Collaboration: Return on Investment <ul><li>Improved employee decision-making </li></ul><ul><li>Better ability to get new team members up to speed quickly </li></ul><ul><li>Improved morale -- employees are making effective decisions </li></ul><ul><li>Increased customer loyalty due to trust in employee expertise, process, tools and quality = credibility </li></ul><ul><li>Visibility builds improved customer experience </li></ul><ul><li>Better utilization of technology investment </li></ul><ul><li>Example: Collaboration resulted in reduced management cost </li></ul>
  • 7. Kivacollaboration.com <ul><li>Alden Globe </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Caroline Fritz </li></ul><ul><ul><li>[email_address] </li></ul></ul>
  • 8.  
  • 9. Poll: Collaboration at Your Company <ul><li>Do you have distributed virtual teams? </li></ul><ul><li>Are there signs collaboration could be better? </li></ul>
  • 10. Glossary <ul><ul><li>Virtual TEAM </li></ul></ul><ul><ul><li>Virtual DISTANCE </li></ul></ul><ul><ul><li>Global MANAGER </li></ul></ul><ul><ul><li>Collaboration FRAMEWORK </li></ul></ul><ul><ul><li>LEAN Office PRINCIPLES </li></ul></ul>
  • 11. Case Study: ENLASO <ul><li>A community of 3000 globally-distributed translators work in over 100 languages producing translated brochures, websites, manuals and newsletters with high quality and accuracy. </li></ul><ul><li>Revenue-generating business process -- translating documents </li></ul><ul><li>Clear mission, goals, communications = shared mental model </li></ul><ul><li>A set of tools grown over time is the foundation for this community’s ability to collaborate electronically, internally & externally </li></ul>
  • 12. Document Localization and Review Process
  • 13. Pre-Production Production QA Delivery Role Customer Project Manager Localization Strategist Project Manager Engineering Translator Customer Project Manager Engineering Translator Customer Project Manager Localization Strategist Translation Production Lifecycle Data customer content budget project schedule metadata customer content status tasks customer content status performance customer content schedule performance cost email Activity Localization Kit Glossary Budget Schedule Analysis Process Translate Edit In Country Review Changes Edit Linguistic Proof Format Update Translation Memory Update Glossary Prep for Delivery Tools Microsoft Word Framemaker Adobe InDesign Email BUMA TRADOS CLARIZEN Bulletin Board RAINBOW STAGGER Email Web Delivery Service Virtual Distance Physical Communications Temporal Organizational Affinity Cultural Relationship Operational Cultural Relationship Physical Communications Temporal Organizational
  • 14. ENLASO Evolved into a Collaboration Platform - Best Practices - <ul><li>1. Employees clearly understand the strategy, goals, mission, process and tools. Culture supports and encourages sharing and collaboration. </li></ul><ul><li>2. Easily find info online. When all else fails -- easily find a person </li></ul><ul><li>3. Managers can find location and expertise of employees, plus status </li></ul><ul><li>4. Clear rules govern review and approval. Structured check-in/out and version control </li></ul><ul><li>5. Capture learnings from partner interaction. (Webinars, White Papers) </li></ul><ul><li>6. Sufficient physical places for people to come together. </li></ul>
  • 15. ENLASO Evolved into a Collaboration Platform - Best Practices – <ul><li>7. Company participates in industry standard ISO processes </li></ul><ul><li>8. Collaboration interfaces support communication with customers </li></ul><ul><li>9. Security </li></ul><ul><li>10. Enterprise project calendar </li></ul><ul><li>11. Use of electronic newsletters </li></ul><ul><li>12. Training helps ensure communication </li></ul>
  • 16. ENLASO Evolved into a Collaboration Platform - Tools - <ul><ul><ul><li>Trados - Translator Workbench, Translation Memory. “Change content, preserve formatting.” </li></ul></ul></ul><ul><ul><ul><li>BUMA - Business management for Project Managers. Estimates are input into BUMA by Sales. Invoicing. </li></ul></ul></ul><ul><ul><ul><li>Clarizen - Resource Management, Team Workload Mgmt. Schedules, % complete, Status. Adjust daily. </li></ul></ul></ul><ul><ul><ul><li>Bulletin Board - Online forum, CRM, conversation tracking. Eliminates email. Customer-accessible. </li></ul></ul></ul><ul><ul><ul><li>Rainbow - Open source collaboration tool </li></ul></ul></ul><ul><ul><ul><li>S-Tagger - Separates code and text to produce FrameMaker files, export MIFF’s. </li></ul></ul></ul>
  • 17. <ul><li>Anja Kaestner, Supervisor Project Management </li></ul><ul><li>Yusuke Kirimoto, Operations Manager </li></ul><ul><li>Liesl Leary, Senior Localization Strategist </li></ul>
  • 18. Possible Future Steps for Your Organization to Improve Collaboration <ul><li>Future Technology </li></ul><ul><ul><li>Search </li></ul></ul><ul><ul><li>Customer Relationship Management (CRM). </li></ul></ul><ul><ul><li>Metrics </li></ul></ul><ul><ul><li>Google Wave </li></ul></ul><ul><ul><li>Sustainability </li></ul></ul><ul><ul><li>Okapi – http://www.translate.com/Language_Tech_Center/Tools.aspx </li></ul></ul><ul><ul><li>Rhonix – demo http://Rhonix.translate.com </li></ul></ul><ul><ul><li>Future Process </li></ul></ul><ul><ul><li>LEAN Workshop </li></ul></ul><ul><ul><li>Future Communication </li></ul></ul><ul><ul><li>LinkedIn </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>Facebook internal </li></ul></ul>
  • 19. Improved Collaboration - Key Benefits <ul><li>By </li></ul><ul><ul><li>Implementing best practices </li></ul></ul><ul><ul><li>Building a collaboration framework </li></ul></ul><ul><ul><li>Employing LEAN office principles </li></ul></ul><ul><ul><li>Working to reduce virtual distance </li></ul></ul><ul><ul><li>Global Managers build effective virtual teams </li></ul></ul><ul><li>You Will Improve </li></ul><ul><ul><li>Trust & Innovation </li></ul></ul><ul><ul><li>Organizational citizenship and job satisfaction </li></ul></ul><ul><ul><li>Delivery of superior products and robust solutions </li></ul></ul><ul><ul><li>Enhanced credibility with customers </li></ul></ul><ul><li>... Leading to Repeat Business and Sustainable Profits </li></ul>
  • 20. Thank You! Questions? <ul><li>For additional information please contact: </li></ul><ul><ul><li>Alden Globe at [email_address] or by phone at 303.513.4161 </li></ul></ul><ul><ul><li>Caroline Fritz at [email_address] or by phone at 520.664.4810 </li></ul></ul><ul><ul><li>Liesl Leary at [email_address] or by phone at 720.259.8488 </li></ul></ul><ul><ul><li>Chris Raulf at [email_address] or by phone at 720.259.8524 </li></ul></ul>

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