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3 Steps To Effectively Communicating

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Alan Gillies spent 16 years in the Pharmaceutical Industry working in the UK and Internationally. He held a number of Senior Positions and roles some of which he had responsibility for in excess of 250 Staff. He is a qualified Master Practitioner of NLP certified by the Society of NLP set up by Dr Richard Bandler one of the founders of Neuro Linguistic Programming. His company L2LGroup provide Consulting, Training and Coaching Services on a wide variety of topics such as Marketing, Business Planning, Communication and Negotiation Skills to many sectors including Pharmaceutical Companies and Healthcare Providers. Alan also works as a Coach and Mentor to SME Owners and Entrepreneurs as well as providing support on a voluntary basis to assist young business owners via his involvement with the Princes Scottish Youth Business Trust.

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3 Steps To Effectively Communicating - Presentation Transcript

  1. Improving Communication Alan Gillies-L2LGroup Copyright © 2009, L2LGroup, All rights reserved.
  2. Effective Communication is crucial to all our roles
  3. Improving communication will make you more Effective and Efficient
  4. Communicating effectively is a Challenge
  5. Your message has to be Understood
  6. 3 Steps to Communicate Effectively
  7. Step 1 Listen don’t Hear
  8. Step 1 Listen don’t Hear
  9. Communication is Two Way
  10. Active Listening is necessary for two way communication
  11. Barriers to Listening
  12. Understand what is being said
  13. Seek Clarity
  14. Don’t Assume
  15. Replay what you heard
  16. Don’t focus on your Response
  17. Once you understand a Response will Follow
  18. Active listening demands 100% attention
  19. Active Listening will send the Right Signals
  20. Step2 Build Rapport
  21. Be in Sync
  22. Pacing
  23. Tonality
  24. Understand their Map of the World
  25. Be aware of Verbal and Non verbal Communication
  26. Space
  27. Space
  28. Gestures
  29. Instinct
  30. Body Language is crucial
  31. Effectiveness 93% Non Verbal Cues Source: Study UCLA California
  32. Impact 7% Words Source: Study UCLA California
  33. Impact 38% Voice Quality Source: Study UCLA California
  34. Impact 55% Non Verbal Source: Study UCLA California
  35. Listen with your eyes
  36. Eye Contact
  37. Step 3 Choose Words Carefully
  38. Send your message
  39. Remember their MAP
  40. Use their Language
  41. Say only what you Need to say
  42. Use Scenarios and Stories
  43. Metaphors and Analogies are very powerful
  44. Connect Emotionally and Rationally
  45. Use Props or Visuals if appropriate
  46. Respond Straightforwardly to questions
  47. Check Understanding
  48. Avoid Technical Language
  49. Avoid Ambiguity
  50. ? Do You Have Any Questions ? ? ? Contact : Alan Gillies Tel : 0844 873 3170 Mobile : 07787 506697 Email : info@L2LGroup.com Web: www.L2LGroup.com Copyright © 2009, L2LGroup, All rights reserved

+ Alan GilliesAlan Gillies, 8 months ago

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