3 Steps To Effectively Communicating

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+ Jaaaaa 2 weeks ago
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+ lloydphilp 4 weeks ago
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Alan Gillies spent 16 years in the Pharmaceutical Industry working in the UK and Internationally. He held a number of Senior Positions and roles some of which he had responsibility for in excess of 250 Staff. He is a qualified Master Practitioner of NLP certified by the Society of NLP set up by Dr Richard Bandler one of the founders of Neuro Linguistic Programming. His company L2LGroup provide Consulting, Training and Coaching Services on a wide variety of topics such as Marketing, Business Planning, Communication and Negotiation Skills to many sectors including Pharmaceutical Companies and Healthcare Providers. Alan also works as a Coach and Mentor to SME Owners and Entrepreneurs as well as providing support on a voluntary basis to assist young business owners via his involvement with the Princes Scottish Youth Business Trust.

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3 Steps To Effectively Communicating - Presentation Transcript

Improving Communication Alan Gillies-L2LGroup Copyright © 2009, L2LGroup, All rights reserved.
Effective Communication is crucial to all our roles
Improving communication will make you more Effective and Efficient
Communicating effectively is a Challenge
Your message has to be Understood
3 Steps to Communicate Effectively
Step 1 Listen don’t Hear
Step 1 Listen don’t Hear
Communication is Two Way
Active Listening is necessary for two way communication
Barriers to Listening
Understand what is being said
Seek Clarity
Don’t Assume
Replay what you heard
Don’t focus on your Response
Once you understand a Response will Follow
Active listening demands 100% attention
Active Listening will send the Right Signals
Step2 Build Rapport
Be in Sync
Pacing
Tonality
Understand their Map of the World
Be aware of Verbal and Non verbal Communication
Space
Space
Gestures
Instinct
Body Language is crucial
Effectiveness 93% Non Verbal Cues Source: Study UCLA California
Impact 7% Words Source: Study UCLA California
Impact 38% Voice Quality Source: Study UCLA California
Impact 55% Non Verbal Source: Study UCLA California
Listen with your eyes
Eye Contact
Step 3 Choose Words Carefully
Send your message
Remember their MAP
Use their Language
Say only what you Need to say
Use Scenarios and Stories
Metaphors and Analogies are very powerful
Connect Emotionally and Rationally
Use Props or Visuals if appropriate
Respond Straightforwardly to questions
Check Understanding
Avoid Technical Language
Avoid Ambiguity
? Do You Have Any Questions ? ? ? Contact : Alan Gillies Tel : 0844 873 3170 Mobile : 07787 506697 Email : info@L2LGroup.com Web: www.L2LGroup.com Copyright © 2009, L2LGroup, All rights reserved