Improving Communication Alan Gillies-L2LGroup Copyright © 2009, L2LGroup, All rights reserved.
Effective   Communication   is crucial to all our roles
Improving   communication   will make you more  Effective   and   Efficient
Communicating effectively is a   Challenge
Your message has to be  Understood
3 Steps  to   Communicate Effectively
Step 1 Listen   don’t Hear
Step 1 Listen   don’t Hear
Communication is    Two Way
Active Listening   is necessary for  two way communication
Barriers   to Listening
Understand   what is being said
Seek   Clarity
Don’t   Assume
Replay   what you heard
Don’t focus  on your  Response
Once you understand a  Response  will  Follow
Active listening demands  100%   attention
Active Listening  will send the   Right Signals
Step2 Build   Rapport
Be in    Sync
Pacing
Tonality
Understand their  Map of the World
Be aware of  Verbal   and   Non verbal  Communication
Space
Space
Gestures
Instinct
Body Language  is crucial
Effectiveness 93%  Non Verbal Cues Source: Study UCLA California
Impact  7%  Words Source: Study UCLA California
Impact  38%   Voice Quality Source: Study UCLA California
Impact  55%  Non Verbal Source: Study UCLA California
Listen   with your eyes
Eye Contact
Step 3 Choose Words  Carefully
Send  your message
Remember their  MAP
Use   their  Language
Say only what you  Need  to say
Use   Scenarios   and   Stories
Metaphors   and   Analogies   are very powerful
Connect  Emotionally  and  Rationally
Use  Props   or  Visuals  if appropriate
Respond   Straightforwardly   to questions
Check   Understanding
Avoid   Technical   Language
Avoid   Ambiguity
? Do You Have  Any Questions ? ? ? Contact : Alan Gillies Tel : 0844 873 3170 Mobile : 07787 506697 Email : info@L2LGroup....
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3 Steps To Effectively Communicating

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A Look at 3 steps that if put into practice will esnure you communicate better whether at work or in your personal life.

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  • Alan Gillies spent 16 years in the Pharmaceutical Industry working in the UK and Internationally. He held a number of Senior Positions and roles some of which he had responsibility for in excess of 250 Staff. He is a qualified Master Practitioner of NLP certified by the Society of NLP set up by Dr Richard Bandler one of the founders of Neuro Linguistic Programming. His company L2LGroup provide Consulting, Training and Coaching Services on a wide variety of topics such as Marketing, Business Planning, Communication and Negotiation Skills to many sectors including Pharmaceutical Companies and Healthcare Providers. Alan also works as a Coach and Mentor to SME Owners and Entrepreneurs as well as providing support on a voluntary basis to assist young business owners via his involvement with the Princes Scottish Youth Business Trust.
  • Transcript of "3 Steps To Effectively Communicating"

    1. 1. Improving Communication Alan Gillies-L2LGroup Copyright © 2009, L2LGroup, All rights reserved.
    2. 2. Effective Communication is crucial to all our roles
    3. 3. Improving communication will make you more Effective and Efficient
    4. 4. Communicating effectively is a Challenge
    5. 5. Your message has to be Understood
    6. 6. 3 Steps to Communicate Effectively
    7. 7. Step 1 Listen don’t Hear
    8. 8. Step 1 Listen don’t Hear
    9. 9. Communication is Two Way
    10. 10. Active Listening is necessary for two way communication
    11. 11. Barriers to Listening
    12. 12. Understand what is being said
    13. 13. Seek Clarity
    14. 14. Don’t Assume
    15. 15. Replay what you heard
    16. 16. Don’t focus on your Response
    17. 17. Once you understand a Response will Follow
    18. 18. Active listening demands 100% attention
    19. 19. Active Listening will send the Right Signals
    20. 20. Step2 Build Rapport
    21. 21. Be in Sync
    22. 22. Pacing
    23. 23. Tonality
    24. 24. Understand their Map of the World
    25. 25. Be aware of Verbal and Non verbal Communication
    26. 26. Space
    27. 27. Space
    28. 28. Gestures
    29. 29. Instinct
    30. 30. Body Language is crucial
    31. 31. Effectiveness 93% Non Verbal Cues Source: Study UCLA California
    32. 32. Impact 7% Words Source: Study UCLA California
    33. 33. Impact 38% Voice Quality Source: Study UCLA California
    34. 34. Impact 55% Non Verbal Source: Study UCLA California
    35. 35. Listen with your eyes
    36. 36. Eye Contact
    37. 37. Step 3 Choose Words Carefully
    38. 38. Send your message
    39. 39. Remember their MAP
    40. 40. Use their Language
    41. 41. Say only what you Need to say
    42. 42. Use Scenarios and Stories
    43. 43. Metaphors and Analogies are very powerful
    44. 44. Connect Emotionally and Rationally
    45. 45. Use Props or Visuals if appropriate
    46. 46. Respond Straightforwardly to questions
    47. 47. Check Understanding
    48. 48. Avoid Technical Language
    49. 49. Avoid Ambiguity
    50. 50. ? Do You Have Any Questions ? ? ? Contact : Alan Gillies Tel : 0844 873 3170 Mobile : 07787 506697 Email : info@L2LGroup.com Web: www.L2LGroup.com Copyright © 2009, L2LGroup, All rights reserved
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