should distributed agile         have a Third culture ?                        Line Mark Rugholt, Culturewise             ...
purpose          • Should Distributed Agile have a Third               Culture?          • Inspire Distributed Agilists to...
presentation         • Line Mark Rugholt                •       Process Facilitator (Attractor-Ramboll)                •  ...
agenda          • The concept of “Third Culture”          • Case stories                  •     Hierarchy - Flat Structure...
framing -                distributed teams          • Challenges:                  •     Distance                  •     C...
change matrix                        Influence                  A third culture                        - “our way”         ...
can I please go to the                 toilet ?          •    One of our Indian programmers contacted me on               ...
Indian - Danish management                          Indian manager               Danish manager                         “P...
team members                    Indian team member Danish team member                        follows processes      works ...
be a part of the team          •    When I came to India for my first assignment as               a project manager, my offi...
choose a table          • Project managers in this company do not               have their own office or other visible     ...
third culture                            hierarchy          • Balance hierarchy                  •     Indians can use the...
Communication          How certain are you before you use the word “yes” in an answer?    0%                              ...
Yes/no - matrix                              Danmark                 India            Confirmation         “Yes”           ...
© all rights reserved   Culturewise
do they tell the                        truth ?            • I am not always sure that my Indian               colleagues ...
The shy Indians          • We Indians sugarcoat and Danes are frank.               How can we tell them a negative message...
third culture                        communication          • “Indian yes or Danish yes”          • Balance communication ...
change matrix                        Influence                  A third culture                                            ...
how can you create a           third culture?          •    Gain knowledge => understanding:                  •     Cultur...
should distributed agile         have a Third culture ?                        Line:Yes!                         You: ??  ...
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Should Distributed Agile have a Third culture? by Line Mark Rugholt

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Should Distributed Agile have a Third culture? by Line Mark Rugholt

  1. 1. should distributed agile have a Third culture ? Line Mark Rugholt, Culturewise Agile NCR, Xebia Delhi, 25th February 2011© all rights reserved Culturewise
  2. 2. purpose • Should Distributed Agile have a Third Culture? • Inspire Distributed Agilists to benefit from the “third culture” notion© all rights reserved Culturewise
  3. 3. presentation • Line Mark Rugholt • Process Facilitator (Attractor-Ramboll) • Certified Cultural Detective • MA Indian Studies • Worked, traveled, and studied in India, now live in Delhi • Culturewise, since 2007: • Cultural workshops, expat training, books, networking, consulting, lectures...© all rights reserved Culturewise
  4. 4. agenda • The concept of “Third Culture” • Case stories • Hierarchy - Flat Structure • Communication style • What can you do?© all rights reserved Culturewise
  5. 5. framing - distributed teams • Challenges: • Distance • Change • Practical challenges • !Cultural differences! • Benefits: • We are able communicate and learn new© all rights reserved Culturewise
  6. 6. change matrix Influence A third culture - “our way” - “a new and common way” Keep at home Change - “ok, I do not need that..” - “their way” Source: Culturewise© all rights reserved Culturewise
  7. 7. can I please go to the toilet ? • One of our Indian programmers contacted me on the chat from our Indian office in order to ask whether he could go the bathroom. I found this inquiry very funny, and in order to keep up the fun, I boldly answered that he could wait until he had the day off - and that today I wanted him to stay a couple of hours more. Some hours passed and the programmer called me and asked in a strained voice for allowance to go to the bathroom!© all rights reserved Culturewise
  8. 8. Indian - Danish management Indian manager Danish manager “Possessor of Power” “Facilitator” has responsibility and takes delegates responsibility and decisions decisions has knowledge about the coordinates knowledge whole project used to team members used to critical feedback from following instructions team members role and placement in the role in the hierarchy can hierarchy follows seniority change Source: Culturewise© all rights reserved Culturewise
  9. 9. team members Indian team member Danish team member follows processes works independently specialised holistic thinking role is described defines role themselves roles fits hierarchy role can change Source: Culturewise© all rights reserved Culturewise
  10. 10. be a part of the team • When I came to India for my first assignment as a project manager, my office was what I would call a “glass cage”. I did not like being there all by myself, so I went and joined the team outside. In the beginning they found it really strange and were not saying much - it was almost as if they feared me. However, after a while the team and I had great fun, and now I have become a part of the team, and the team members are much more open to me now.© all rights reserved Culturewise
  11. 11. choose a table • Project managers in this company do not have their own office or other visible object that show their place in the hierarchy. But in order to accommodate Indian culture, the project managers could choose desks before the rest of the team.© all rights reserved Culturewise
  12. 12. third culture hierarchy • Balance hierarchy • Indians can use their competences and ideas • Danes has to accept that there is some hierarchy • Describe expectations to team roles • Danes learn about processes and structure from Indian work culture© all rights reserved Culturewise
  13. 13. Communication How certain are you before you use the word “yes” in an answer? 0% 100% 5% 95% Indians Danes Source: Culturewise© all rights reserved Culturewise
  14. 14. Yes/no - matrix Danmark India Confirmation “Yes” “Yes” “No” “Yes, I will try” In doubt “No, maybe in two “Yes, if ....” days” “It might be difficult” Rejection “No” “Yes, but not yet” “Yes, sir” Source: Culturewise© all rights reserved Culturewise
  15. 15. © all rights reserved Culturewise
  16. 16. do they tell the truth ? • I am not always sure that my Indian colleagues understand me. I experience that they nod and say yes, but later on I realise that they did not understand me. Can I do anything to make them admit that they do not understand me?© all rights reserved Culturewise
  17. 17. The shy Indians • We Indians sugarcoat and Danes are frank. How can we tell them a negative message? What do they expect?© all rights reserved Culturewise
  18. 18. third culture communication • “Indian yes or Danish yes” • Balance communication style: • Danes must be more positive • Indians focus more on negative • Processes that enhance communication© all rights reserved Culturewise
  19. 19. change matrix Influence A third culture - “a new and common way” - “our way” Keep at home Change - “ok, I do not need that..” - “their way”© all rights reserved Culturewise
  20. 20. how can you create a third culture? • Gain knowledge => understanding: • Cultural training, read books, be curious and ASK! • Share expectations: • Communication style, expectation to roles in a team, motivation, knowledge transfer.... • Set the stage - create a third culture: • Design new processes and role descriptions • “The Virtual Coffee Machine”© all rights reserved Culturewise
  21. 21. should distributed agile have a Third culture ? Line:Yes! You: ?? Thanks!© all rights reserved Culturewise
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