Devops counselling

DevOps CounsellingOr: How to help your developers and sysadmins learn to love each other (again) TOM SULSTON http://thoughtworks.com @tomsulston

Counselling?

Most problems arenon-technical

ValuesCommon purposeSharingHelpfulnessTechnical rigourRich communication

Top Ten Tips

Agile developmentGood analysis & stories.Iterative development + deploymentContinuous Integration then Continuous DeliveryAutomated testingBigger ﬁsh to fry

Sit togetherCommunication as a factor of distanceMake time to talkHave open channelsTalk to individuals

Knowledge-sharingDon’t create knowledge silosBuild special interest groups‘irrelevant’ learningExploit Conway’s Law

Don’t tear down the silos (yet!)Give individuals time to work in their areaReduce silo’d workDon’t have big central services teams

Management structureSimilar reporting for whole teamSmall number of hopsReduce hand-offsValue-stream mapping

IncentivesAre your incentives helping or hurting?Focus on deliveryReward everyone fairlyDon’t get gamed

Celebrate good times!Come on!Include everyoneBe thoughtfulCelebrate failure

laughingsquid.com

Share access to systemsEveryone has RW to Puppet/ChefShare the pain when breakages happenUse tests rather than restricting accessPair to overcome mistrustYou are not in the sudoers file. This incident will be reported.

Information-sharing systems Developers should see into production SAs should see new features Big visible displays Go to each other’s meetings

Gather metricsWhat happens at release time?How can we measure the system?Evidence-based decision making.Share the data!

Change AgentsGo and make friendsStir things upBreak existing organisational boundariesInternal or external?

How about you?

TOM SULSTONhttp://thoughtworks.com@tomsulston

Devops counselling

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