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An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
An appreciative inquiry into an exceptionally successful Agile project
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An appreciative inquiry into an exceptionally successful Agile project

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Transcript

  • 1. Apprecia(ve
Inquiry

Into
a
Highly
Successful
Agile
Project

  • 2. About
Us
Chirag Blog: blog.doshi.info shiTwitter: @chiragsdo mail: chirag@though tworks.com Dhava lE Blog: b log.dosh Twitter i.info : @dha Email: valdos dhava hi l@thou ghtwor ks .com
  • 3. About
the
Project

  • 4. Highly
Successful
?
“   When I stand observing they have been using it fo All of the agents using it   the agents using the new r years.    system, it looks like  ” have told me they enjoy u and prefer it to the older  sing this system  applica>on  Opera&ons Manager on  Day 2 of the release “ ee n reported but   ” d me  NO ! ) defects b o (yes you hear Not only have n as been fantas> c  rs h the p raise by the use r  P roject Manage
  • 5. Apprecia(ve
Inquiry
 Discover
 Appreciate
 the
best
of
 what
is
 Dream
 Experiment,
 Envision
 modify,
 what
might
 Do
 empower,
 be
 improvise
 Co‐construct
 what
should
 be
 Design

  • 6. Top  Lessons  
  • 7. Get Feedback from End Users  
  • 8. Touchpoints

 A
day
at
the
 Mumbai
Call
 Centre
 Usability
test
 Visit
to
the
 prior
to
first
 Edinburgh
 release
 Call
Centre
 Usability
test
 Usability
Test
 with
working
 with
Lo‐Fi
 skeletal
 prototypes
 system
 Usability
 tests
with
 HTML
 prototypes

  • 9. Thinnest Build the End to End Slice First 
  • 10. Login

  • 11. Search
Customer

  • 12. Journey
Plan

  • 13. Ticket
Choices

  • 14. Sea(ng
preferences

  • 15. Selected
Journey

  • 16. Seat
Plan

  • 17. Delivery
Op(ons

  • 18. Shopping
Basket

  • 19. Payment

  • 20. Booking
History

  • 21. Booking
Flow
 Select
a
 Plan
a
 Ticket
Agent
Login
 Customer
 journey
 Choices
 Shopping
 Delivery
 Selected
 Sea(ng
 Basket
 Op(ons
 journey
 Preferences
 Booking
 Payment
 History
 Month 7
  • 22. Thinnest
Slice
of
Booking
Flow
 Select
a
 Plan
a
 Ticket
 Agent
Login
 Customer
 journey
 Choices
 Shopping
 Delivery
 Selected
 Sea(ng
 Basket
 Op(ons
 journey
 Preferences
 Booking
 Payment
 History
 Month 2 Month 7
  • 23. Generaliza&on is Good ! 
  • 24. Playing

Mul(ple
Roles

  • 25. Generaliza&on is Good,  when you  Have Good Specialists 
  • 26. Specialists
 Inner peace like in  great User Experience  I have conquered   Java Script ! I eat HTML, CSS for breakfast ! 
  • 27. Test Every Aspect of the System, Independently  
  • 28. Variety
of
Tests
 Performance
 
tests
 Automated
 Func(onal
Tests
 Integra(on

Contract
tests
 Service
tests
 View
Tests
 Unit
tests
 Java
Script
Unit
Tests

  • 29. Logical
Architecture

  • 30. Layers

  • 31. Story  Kickoff Sessions 
  • 32. Story
Kickoff
Mee(ng

  • 33. Con&nuous Retrospec&ves 
  • 34. Con(nuous
Retrospec(ve
Wall

  • 35. plays together,  A team that stays together 
  • 36. Team
Ou(ngs

  • 37. Ques(ons
?
Comments
?
Chirag Blog: blog.doshi.info shiTwitter: @chiragsdo mail: chirag@though tworks.com Dhava lE Blog: b log.dosh Twitter i.info : @dha Email: valdos dhava hi l@thou ghtwor ks .com

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