Real World Challenges in Enterprise Search


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Enterprise Search is complex, even in theory. But when you implement your search solution and everything turns to reality, you'll find some new, never-seen challenges. In this session, Agnes will discuss the best, biggest, and most exciting challenges from her experience, including real world customer scenarios and solutions. Regardless of the SharePoint version you use (SharePoint 2010, FAST Search for SharePoint, SharePoint 2013), this session is for you if you want to prepare for these "unexpected" scenarios.

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  • No longer within the firewall
    Relevance is critical
    Search within the organization
    „Transparent” Search
    Search Driven Applications
  • Display Templates
    Query Builder
    Result Sources
    Query Rules
  • Mitchell Kapor: the founder of Lotus Development Corporation, the first chair of the Mozilla Foundation.

    Robby Walker

    Average novel: 64.500 words
    Amazon Text Stats

    Distracting, unmanageable
  • Business Intelligence
    Social Intelligence
    Knowledge Management
    Knowledge Graphs
  • Real World Challenges in Enterprise Search

    1. 1. Real World Challenges in Enterprise Search Agnes Molnar Founder, Managing Consultant, Search Explained
    2. 2. Introduction – Agnes Molnar 7 years SharePoint Server MVP Enterprise Search, Information Architecture Founder & Managing Consultant Worldwide Consultancy, Guidance, Trainings, Workshops Web: Yammer: Twitter: @molnaragnes E-mail:
    3. 3. Agenda The Paradox of Enterprise Search The Paradox of Information Architecture Requirements Gathering Search Team Hybrid The Future of Enterprise Search 3
    4. 4. Enterprise Search Connects people to the information they need to get their jobs done.
    5. 5. Enterprise Search Search Technology that your organization owns and controls
    6. 6. The Paradox of Enterprise Search 6
    7. 7. Search is Easy!?
    8. 8. Find is the REAL Challenge!
    9. 9. I want “Google-like” Search in my Enterprise How many dedicated resources do you have? • Google has 3000+ employees working on ranking only… Do you really want to get millions of results? • Or just the relevant ones? 9
    10. 10. I want “Google-like” Search in my Enterprise Do your users care of Enterprise SEO? • Or they just want to get their jobs done? • Can you motivate them more/differently? (Do they know what it is at all?...) 10
    11. 11. I want “Google-like” Search in my Enterprise How about security? • Enterprise Search has to provide security trimmed results. How about User Experience? • You really cannot imagine anything better than Google?!... 11
    12. 12. Source: Search as an Application
    13. 13. Search as an Application Main goal: to help decision making Search is no longer the white box + “10 blue lines” Content lives in disparate locations Structured and unstructured content lives in different locations Need to aggregate content according to  Process  Context  Customer  Goal  Program  Combination of any of these
    14. 14. The Paradox of Information Architecture 14
    15. 15. The Paradox of Content Less Content – Less Value More Content – More Garbage 15
    16. 16. Information Overload The average person receives 63,000 words of new information every day. Average length of a novel: 64.531 words If you wanted to read everything you’ve got in 2013, it would take you the first three months of 2014!
    17. 17. What we give to the search engine… What the search engine sees… Title Author Created Date Modified Date File Type … Overview of SharePoint 2013 Preview Installation and Configuration Alex Yarrow 06/21/2012 10/16/2012 docx … The Complexity of Enterprise Information
    18. 18. Metadata is Essential
    19. 19. Requirements Gathering 19
    20. 20. Planning Search Enterprise Search  Much more than IT Project  Business Process  Search is NOT “One Size Fits for All” Plan & Budget  Implementation  Maintenance  Governance  Analyze & Improve  “Gardening”
    21. 21. Requirements Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts • Internal • External • “Liaison”
    22. 22. Be Agile… Start Small • Department • Project • Use Case Grow Incremental “Showcase” 22
    23. 23. …but be Planned and Organized 23 SEARCH
    24. 24. Search Team 24
    25. 25. Typical Search Team Team Members Internal External Liaison Business Sponsors Stakeholders Project Management IT Search Admins Developers … Consultants Service Providers Product Vendors Developers Act as Internal Have Wide Search Experience and Knowledge Understands the Business Well Organized Liaise between Internal+External Quality Management “Active Insurance” 25
    26. 26. Hybrid Solutions 26
    27. 27. Scenarios Office 365 Only – O365 Search Only Office 365 + SharePoint on-prem SharePoint on-prem + SharePoint on-prem 27
    28. 28. The Future of Enterprise Search 28
    29. 29. The Future of Enterprise Search Search Business Intelligence Social Big Data 29
    30. 30. Summary 30
    31. 31. Conclusions Plan – But be Agile Search is a Business-Driven Process (NOT a one-time IT Project only!) Gardening Content – Users – Context Take an Eye on the Future 31
    32. 32. Thank you for your attention! This presentation will be available on the Toronto SharePoint Summit web site a few days after the event.
    33. 33. Please rate this session! Fill out the survey for a chance to win a Surface